MetaBank
Reviews and Complaints

They were shut down by the government for having extremely high interest rates. It's not their fault they were shut down, most payday loan places were. It is the consumer's fault for becoming addicted to payday loans and taking them out and using their paycheck to cover them. Payday loans are for emergencies, not for living expenses in-between paydays.

They always take the full amount this is this time you aren't able to take out another one. I know its hard but you started the vicious cycle of these loans its best that it closed.

I also have the same complaint. They call it an inconvenience, I call it an unjust hardship! I received no notice whatsoever till I logged on to my Netspend account. All monies are now due!
Are there reasons why federal bank regulators pulled the plug? Very suspicious. I am going to research this further and file formal complaints with bank agencies.

I was also taken for a ride with the Iadvance line of credit. It was always taken out when the next pay period came never in the 30 days like it said

Jazzylg,
I am like you in that this is a minor setback and it taught me a major lesson, the hard way. It is not the end of the world by any means, but it still does not change the fact that the way this was handled by the feds and metabank is very crappy to say the least. All I can say is "Come on December 1st!"
Others are not so lucky, they may be evicted from their residences, not be able to feed their families and need to use food bank and other such services. THEN next month have to face homelessness, big security deposits, etc. God bless those going through this and worse.

This caught me by surprise, but I was fortunate and blessed to have enough resources to make it. They took out $675 on the 1st of November. They had taken $475 out of my wife's check. Sounds bad right? We were blessed to get my 401k rollover cash ($2300) on the 25th of October. I had just got paid on Oct 1st (state employee, over $3000 after tax). So we were very fortunate. It's sad to hear about all the situations on this board. Look at the bright side, they won't be taking anything else out, and your next check will be a full check! Communicate with your creditors and landlords, mortgage companies, etc. Put God and your family first, and you will be fine. Feed your kids. Take your wife out to dinner. Pray together. It's not the end of the world.

I have also been hit by netspend, a warning would have been nice. If they had any type pf proffessionalism, we would have gotten a warning, I had $607.00 taken from me, with bills due, i understand its a loan but if they new this was going to be discontinued they should have give us the option of a payment plan.I had problems with them in the past when my whole 1100.00 dollar check got posted they place a block on my card for fraud! Fraud, i applied online for this card, id this was fraud u has no business sending me a card, let me enroll in direct deposit, then my 1st deposit put a lock on my acct. NETSPEND NEEDS TO TAKEN ACTION AND CORRECT THERE WRONGS, ITS MANY UNSATISFIED CUSTOMERS.

They took $525 from me and my rent will be late because of this. I heard iadvance and metabank knew about this around Oct. 6th but didnt care to inform anyone. I called to ask them a simple question on Oct. 8th and they didnt mention anything about discontinuing this service. Visit this website for potential lawsuit information:

http://www.ksfcounsel.com/lawsuit/meta-financial-group-inc-cash-investigation-lawyer-C114

In order for the OTC to finally take such an action, there had to be problems before hand, right? It isn't like this happened in a vacuum. However, it was news to US, the consumers. I understand the government has our best interests at heart (maybe?), so this leads me to believe that prior to this shut down there were discussions and warnings. All of us using this loan knew deep down we shouldn't be. However, it's criminal on BOTH sides to leave people in such a crisis. It's going to be interesting to see what happens to Accountnow after this fiasco.

It makes it hard when big companies do this to the little people. They may have saved themselves but have put the majority of us in a hole. I dont consider it living outside of your means when you need help with getting ur car fixed, home repair, dr's bills ect.That was the reason that the majority of us used the service in the first place. I agree that we should have been given the option to make payments over time. Even if we were given a month to make the payment I believe that we would not have so much hardship. Im in the position where I travel 80 miles a day to work and dont have the ability to get there since $400 was taken from me. No one @ Iadvance cares that I may lose my job cause I cant make it to work. Never again.

I had my repayments on Wed when my DD hits well on Friday 10/15 i got $350 charitable donation Employee Assistance from my company and they took that instead of waiting for my primary DD. I called NS and Iadvance and got nowhere...Netspend refused to process a dispute...Which under EFT act is illegal. I turned them into to Thrift Supervision and Comptroller of Currency I sent Iadvance a revoke of authorization to debit account, pulled my DD from NS and they will never see another penny from me unless they put the 350 back and allow me to pay off with my paycheck. These places are both skirting the law.

We are getting ready for a class action lawsuit against Meta Bank. If you like more information about this please contact me at kttlechel@yahoo.com I will take your information and pass it on to my attorney

People, you took out a loan and agreed to pay it back when your paycheck was deposited to your account. No one forced you to take out the loan. I to had $602 taken out. Guess what? When I get my next paycheck I won't have to get another loan to pay my bills. IF YOU CAN'T TO THE TIME DON'T DO THE CRIME.

Has been issued under the social security number which is mine three different cards $550 disappeared today I called and they tell me it takes 90 days for an investigation there at the I see they are to put your money back in your account to the investigation is complete and looting when you get direct deposit I want to know who I can call I'm calling corporate I'm calling FDIC cuz if federally-regulated they fall under US Bank and all the other ones that's why they have it advertised on their page

I think we have all had the same complaint(s). My plan is to contact the Attorney Generals office, and other consumer offices to file a complaint possibly taking this to the media. I plan to also notify an Attorney to discuss a class action!

I haven't been out of work to ask to use it .But I have other accounts like Romans, woman within, Brylane home, just to name a some that I also had safe line plus with they sent me a email this morning telling me they was giving me credit or refund on all I payed into safe line on my accounts they have a judgement against them a law suit and companies are to give back our money or give credit hope this will help I spoke to Fingerhut Coustmer service she told me shed look into

I have been a customer of gettington since 2012 paid my bill on time a good customer I have an issue with gettington for having a company name safe line aligned with them knowing they were a rip off. I never noticed this company being on my billing statement until recently I began to notice my payments where not going down as fast as I was paying until November 2015 when I started to strutinize my statements. I went back six years and there they were safe line taking whatever they wanted, every month. I began to add all the money they took out I couldn't believe it was well over $1000.00 dollars. I called gettington enraged, I wanted my money back gettington told me they had nothing to do with safe line. I argued the point that it was their company allowing a dishonest company to do business with their company who was doing unlawful practices. I wanted my money back I wanted gettington to say we will have that money deposited back into your account instead they took the stand, we have nothing to do with that company, they said I would have to call safe line. I asked gettington s rep. Who owned the company no one know I kept calling back finally they said there was no number to contact anyone finally I was told there is an executive team that handles complains I have yet to speak to anyone. Gettington gave me safeline number they said I signed up for there services when I applied for gettington credit that I sseriously dont remember. What I have found out about safeline is if you are disabled you do don't qualify for their service I'm trying to figure out why I can't get my money back so finally I called the attorney generals office and they have been investigating safeline for the past few months. I hope once they finish there investigation that all the customer like me that have been caught up in the safeline scam will get back all the money they stole from us. If you have been caught up in this scam please comment I'm to angry to just role over. I should mention in January safeline gave back $57.00 dollars I took that as an admission of there guilt. Furious in Ohio.

I just had the same problem I was laid off for the summer, so safeline sent me the paper work to fill out and, stating for me to show proof from my employer that I am laid off and I needed to show proof that I did not receive any unemployment, because I cannot receive unemployment to qualify. I sent all the paper work they asked for and after I did that, I get a letter saying they received my letters but, since I do not get umemployment I do not qualify, I would have to get unemployment.. I said first I could not get unemployment to qualfiy for the safeline and Now you are saying I have to be getting unemployment. I told her to cancel the safeline from my Fingerhut because they are a rip-off.

What a rip off, I paid into this account for a few years and was a loyal customer to Fingerhut for 7 yrs. But I had lost my job back in January of 2013 and when I called them to see if they would pay my bills for me they said No cause I was working at a restaurant that was paying me under the table, I live in a small town with very little employment opportunities, so I guess that's my fault that they paid me under the table. They would not pay anything towards it. But yet I had the same protection plan on my credit card and they didn't ask anything of me and paid my bill for an entire year, no questions asked! This place is a scam and needs to be reported to the BBB

I am also a victim of this scam. They hooked me in last year for a computer I purchased last Christmas. I wasn't paying much attention except I noticed my balance was not going down very fast. I then called Fingerhut and asked that they remove this Safeline charge. They said I signed up for it and I know for a fact I did not. I was told it was taken off but I again noticed it was not stopped. They had also told me they would submit to customer service for a refund. Which of course I have never seen. Well I did not expect it but I lost my job. I informed them, since it was still active, that I was unemployed. After a month or so they sent me forms, I filled them out and mailed them back to them. Well I did not qualify for unemployment because I was terminated for tardies. I had a FMLA but employer did not include tardies. So I then received a letter stating because I didn't qualify for unemployment, I therefore did not qualify for their "protection". I worked for my employer for 18 years. I was so angry, I have been a very good customer for many years and this is how they treat me. I asked them to cancel it but it is still active. I talked to a representative and she gave me a phone number to call them. I then called the number and it was a medical company and NOT Safeline. I called back and got the representative. Informed her that the number she gave me was indeed an incorrect number. She said that was the only number she had. I asked for a better number or a manager. She said she can only notate my account and that I should email the company. I also mentioned to her that there are many complaints on the internet about them. I will write an email and even a letter to mail to them. What a CROC!

I have had similar problems. I was 100% disabled and was carrying protection and until Metabank took over Fingerhuts credit card the payments were made per agreement. Then came Metabank and I sent them all the information and disability statements of my paralysis and they said sorry, that doesn't qualify you. After paying for the protection I fully expect it to be accurate. Fingerhut transferred this to metabank and should have informed them of the disability but needless to say that with two substandard companies like these they coerced this so they would not have to cover it. I checked with the old company and they said that this was supposed to continue until which time I could return to work. What a rip off!

BUYER BEWARE. DO NOT USE THIS AAA TRAVEL CARD ABROAD. I put $4000 on the AAA Travel Card--my advance for business travel abroad. The agent verified that the card would be accepted at the ATMs at my destination. WRONG! The card I purchased on Saturday was rejected by 3 ATMs on the following Tuesday. I skyped Metabank to ask why the card was rejected. They said the list of unacceptable countries for use changes from day-to-day! What?! Then they offered to charge me $150 to get a cash advance from another unit of their bank! These are REAL CROOKS! I turned down the offer. I had to use my personal account debit card in the overseas ATMs to survive, exposing my personal accounts to potential identity theft, etc. while abroad. I am back now and headed to the bank to get my money back. Oh, by the way, Metabank will only let you have $1000 a day of your own prepaid money!

I am happy to say that my experience with the AAA Travel Card has alsways been good. It seems this persons issues with the card began after she received a refund she apparently did not deserve. She knew she received the $20.25 in the refund and she knew that was not right. All the rest of this rambling is about how her less than honest behavior came back to haunt her. I bet she returns it next time. Careful, lest ye reap what you have sown.

yes i must agree as i am having simular problems with the ACCOUNT NOW META BANK MC . I have sent money via western union to my account/ card but does not register and servral phone calls to western union confirmed it was delivered to meta bank, account now. after many more phone calls and talking to superviors they can say the money some where but can 't load my card and will get back to me. I should have know something was wrong when they can't find your acct on western union from time to time . I wonder if there is a bank failure we don't yet know about yet ? stranger things have happened, if i don't hear from someone and get my money back i will be contacting the attoney genral to see if there is a trend with these organizations and i would recomend that anyone thats having the same, contact the BBB which i did or their attorney genrals office also. BUYER BEWARE OF GETTING INVOLVED WITH ACCOUNT NOW, META BANKS.

I went to the gas station because my car was on empty and I was riding on fumes. I went to the gas station and pressed debit. I put in my PIN number and it would not work . My car was on the verge of cutting off so I had to push charge on the pump. I got 15.00 of gas. When I went to the ATM to get the rest of my money off my card realized the balance was incorrect. I came home to call my card and speak to customer service about what was going on with my card. I found out that they took 120.00 of my hard earned money to hold for a 15.00 gas charge. This is ridiculous and sad because now I have no way of feeding my family and paying my bills. These cards are a rip-off. I'm going to do everything in my power to make sure this never happened again to anybody
else. If there is anyone out there that will help me with this case please please leave a something on this page with info where you can be reached. There are so many people being affected by this.

Yo! Guys..after reading all your comments i am not going to deal with them no more..but i just gave them my DOB and my social to activate my card..my card is activated with zero balance in it..i just received the card yesterday, still wondering why.?.but anyways..im fine right?as long as i dont put money on the account?even though they had my social, DOB and phone number, im still good right?even they have those info?please i need answers ASAP.thanks

I got an unsolicited Visa "Reward Card" from MetaBank, via a company called prepaidrewards.com. No idea how/why they sent it to me. It had 100$ on it. There was a note in the letter saying that using it was free to use the card, but they would charge 3$ per month (!) as fee while I am using it ! I called their toll free number to find out what this all was about, and their customer service person said that their 'systems were down', so he could not tell me anything. I asked him if it was a scam, and he telling said that "I cant tell you unless I know more about which bank issued your card". Their website was empty (no information, nothing to click, no place to put in any information. Interestingly enough, the card did hold money (100$). I used it all up, and am not going to do anything more with this card. Thanks everyone for your warnings about this Bank.

Meta bank is now stating they purchased an a commercial insurance finance company and have asked for personal information (social security and DOB) in order to process an unclaimed property refund. Other wise the funds will be escheated to the state of California. Please send it to the state! Not sure if it's real or not but after reading all of your posts, no one in their right mind would want to deal with Meta Bank. Beware!

Recently MetaBank sent me a letter that I had money on a prepaid card that they were going to turn over to Indiana Treasury unless I sent back a letter they sent with my signature, address, email account, birth date and two PHOTO COPIES OF GOVERNMENT ISSUED ID. Government issued ID has Social Security numbers, address etc all identifying, personal information. WHY? If I had an account they would have all the info they needed to send me my money . I NEVER had a prepaid card from MetaBank nor any financial accounts with them. Heck they had my name and address and supposed account number. Why no just verify my address? No, they needed my signature, birth date and social security number to DEFRAUD me.
Dishonest, . most likely. My profession: Security Consultant

Mi elmana Stephanie k. Santana esta
transferando plada de mi Netspend.
Numero [protected].
Steve Santana no le da pelmiso a
nades.

Meta Bank allowed a charge of $1684 at a big box store in Brazil, plus 3 other charges in that country. I had used the card the day before in my hometown, I just had major surgery and am totally disabled. I have possession of the card so it was not stolen. The only funds in the account are direct deposit social security. After calling Meta Bank, they sent me a dispute form, but I filed a police report as fraudulent activity. I did all the research on the internet regarding the companies involved, their line of business, and had to translate all information from Portuguese to English. The only reason we found out about the account being wiped out ($1802) is that the card was denied the next time I tried to use it, which was 13 days later. I called Meta Bank and they said they knew the card had been compromised and had closed it, with just $6 remaining, yet they never notified me. I tried to buy a computer for $1200 at Best Buy a month ago, and Meta Bank denied the charge as they said it was over my daily limit. Yet they approved fraudulent charges of $1684 at one merchant in Brazil. I sent all the information I had gotten to MetaBank, and they said they issued a new card I would be receiving in the next 10 days. I still have not received it. This is the second time in a year my account has been "compromised" but the first time no fraudulent charges were allowed. And this time the "thieves" quit trying to use the card when it got down to $6. How would an ordinary thief know that? I believe this is an "inside job" by Meta Bank employees. I have notified Social Security to send me paper checks, as I do not want any more $ going into the Meta Bank account, if I even have one anymore. All credit card companies insist you notify them before travelling abroad. Why do the same rules not apply to Meta Bank? I'll hold my breath and wait for Meta Bank's response, although I believe I've lost those funds. I am reporting them to the FTC, Department of the Treasury and my State's Attorney General. The laws need to be changed to make these auto deposit accounts liable the same way credit card companies are.

Metabank puts blocks on its cards way to fast. I had my check direct deposited on to my card and they blocked the card untill I would send them a photo id my social security card copy and a bill with my name on it. I live in a town that all the mail is picked up at the post office and uses po box numbers for all mail. Even thought my po box is listed with them, they say they need a bill with the street number on it. My funds are still locked up on the card and I have no money to see the doctor for emergency reason heart and blood presure issues.

If anyone is considering doing any kind of business with Metabank I strongly suggest you do your due diligence first. BUYER BE WARE! I am disabled and receive SSDI payments monthly from social security. Recently social security required everyone who relieves money from social security must start receiving payment by direct deposit only. No more paper checks as of March 2013. There were two options to continue recieving your money. Either open a checking account at any bank of your choice or you can use the bank the government has chosen for you to have you money direct deposited into. Well Metabank happens to be the bank they use if you can't have a bank account or you choose not to open one with a major chain bank. By the way my check amount i receive isn't enough money for me to get my own place. I am 41 years old and am left to living with my mom and two aunts so every dollar I recieve is very important. The only way you are not charged fees is if you use online banking. I set up online banking when I elected social security to deposit my check onto a Metabank card. Well once the auto deposit started to be added to my account I was not able to access my account info online..I was having problems logging in. So I used the automated phone system and every time you call they charge you .25 cents. I also spoke with a live advisor finally after waiting almost an hour to speak with a live person to help me with the online banking. It took me 4 phone calls in one day and each person I spoke to said the last person I talked to sent me to the wrong login page. I was never told and I never read anywhere that if you talk to a live person you are charged $3.00 each time you call.. And at the end of the day I still was not able to login online and I was not even able to call for help because I no longer had $3.00 in my account for them to take to be able to get my online banking figured out. When there is less then $3.00 in your account it directs you to a voicemail which I left 4 messages on for someone to call me and no one ever did. These people are crooks.. And the amazing thing about this is that our government who doesn't give you enough money to live on as it is uses this bank to deposit your check into so this crooked bank can steal the money you don't have. So now I am negative $5 in this account and want to close it because i decided to go with a bank that doesn't steal your money but can't call anyone to do so because they want to charge $3.00 to talk to them. So anyone considering having anything to do with this company run... Run as fast as you can from them.

I do taxes and almost all of my customers have me direct deposit their refunds to a Netspend premier visa card funded by Metabank. Last March 2012, I went to check on balances in my, my husbands and my daughters netspend visa accounts and to my surprise I couldn't access them online so I called customer service and I was notified that not just our accounts but any accounts associated with my address (which some of my clients have used my address to have their cards mailed to), have all been shut down and all money in ALL of those accounts which totaled $17, 526, had been returned to IRS?! They said that with so many accounts associated with this address and so many IRS refunds going into them it seemed suspicious to them. I called IRS and they have NEVER heard of such a thing and they have NEVER received any money returned to them from any of those accounts! I have been calling IRS regularly every 4 weeks since all that money was taken and they still have no money returned to them. They also said that they wouldn't accept any money returned to them from a financial institution that had already been accessed and deposited. The only they would accept returned from a direct deposit is if the account it was deposited into had been closed and then a paper check would have been issued. Metabank insists there was fraud on the accounts and insists the money had been returned to IRS. This wasn't just my family's money but also the money of some of my clients and there is no trace of it. Wherever I call I hit a roadblock. It has been 10 months since all this has happened and no one can tell me where the money is!

i have two fraudulent charges on my card. For the past six months i have filed dispute forms and have been treated horribly and this issue has not been resolved. I have requested a letter as to why this dispute was never handled. calling the number on the back of the card goes to people who just do not care.

I didn’t order the service. I don’t know why it keeps taking all my money out of cash app. Every time I put some in I would like it to stop cancel, and

my student refund was sent to a bank account that i dont have access too the account ending in 8037 i have the routing number and the ACH number i need to find a way to get access to my account i dont have a card or nothing to it

My 2021 tax return was not deposited into my account by metabank even with all the proof H&R block provided they keep giving me the run around metabank told me they need more proof of my refund its been two years an i still have not been refunded my return I been.

I received a metabank visa debit card, which expired on 06/23. It still has a balance of $250, as confirmed on their website. However, when I call to request a new card (minus the maintenance fees), the recording puts me in loop of entering my card information, then ultimately disconnects me from the call before I can speak with a representative.

I have been trying to contact Metabank about tax refunds that were sent 3/17/21 and 4/07/21 that I never received. I cannot get a live person. I don't have any information that they are asking for. My information came directly from the IRS.

I received a fraudulent message via phishing email asking me to send money to an account at Meta Bank. Here is the account number and know that your customers is involved in illegal activities.

Bank Name : Meta Bank

account number : [protected]

routing number : [protected]

account type : Checking

percentage : 100%

I purchased a gift card for my son and there is no CVV number after we opened it and we are not 100% sure what the card number is. The card number on the front of the card is not a full number and the number on the back does not appear to be correct.

her direct deposit is on her account but no new card yet

was told it should be here my dec 5 2022

Need immediate assistance with this. Netspend customer service employees. have caused mental and emotional distress upon me. Need to contact me by phone, I am emotionally and mentally affected by the harrassment these employees have done to me each and every times over the past several days.