MetaBank
reviews and complaints

Metabank has zero phone support to help someone defrauded by a Metabank customer. I am an employer whose employee's paycheck was stolen. The ONLY thing I can do is email the customer service email. There is no treasury department or quality department or fraud department listing in their phone system. I know, I've been trying for two hours to reach anyone. That is pathetic. I am looking into how to make a formal banking fraud complaint with my state.

Case # is CMS202205201043462890. When I received my card had like 89 cents on it. and it was sent after I called this # [protected] that didn't make sense I believe someone stole my card and scammed me, I livevin SkidvRow area people were doing alot of illegally things, I called the # back and he said to email you about this. The card I have here is [protected] this had cents on it only. Can I still get my stimulus card I don't know what else I can do about this.Thank you Lupe Gonzales my ph. # is [protected] address is 112 w. 5th st. Apt.852 Los Angeles CA 90013

Someone in New York took my money out of my card here is their address 165Hugenotst,New Rochelle,N,Y. 10801 US. They gave me this address in uber eats I don't use them never have. Meta bank closed my card so their going to send me a new card I'm on disability and I need all of the money they send me so please call me and investigate this thank u.And I'm from Houston ,Texas and I don't know anyone in NY. I need to know how this person took my money ! Thank u. Please call me on this.

On or about July31st 2022 I booked hotel reservations through ‘Booking.com’ for Wingate by Wyndham Louisville east hotel.

Moments later $102.60 was debited from my account and on Monday, 08/01/22, another debit of $1,379.91 was activated against my account.

I called the hotel asking why they took this money when I hadn’t even checked in yet. I immediately cancelled my reservations while also contacting the hotel directly. The hotel advised me it wasn’t them but ‘Booking.com’ who made those transactions and they cancelled my reservation and did a ‘Reverse Transaction’ returning my money back to my account.

Here's where my dilemma begins. I’ve yet to receive my money/credit due to my own Bank (MetaBank) giving my the ‘Run Around’.

My supporting documents support this. I’ve been given excuse after excuse on what I must do to get my money back and each time I sent documents they’ve requested, I get more requests for more documents.

Please read supporting documents submitted.

Thank you,

James Reed

08/29/2022

Date 8/25/2022 I've been trying for 17 Hours to connect my Serve Prepaid checking acct to Dave.com. Dave.com uses Plaid.com to connect external banking information to their main account. I have been treated like a tennis ball back and forth from one customer service rep to the other. It was so intolerable I finally gave up. Neither Cust service rep knew what meta bank to log into since plaid has 5 or 6 different meta bank options. It blows my mind how these customer service reps can hold a job. I don't want to be rude but a simple thing like what banking option is you should be a simple question to someone who works for the bank. My question to anyone is " has anyone connected there Serve Prepaid account to Plaid? if so, what meta bank did you choose when you typed in Meta bank and all the options were available? I need some help please!

email me at [protected]@gmail.com

I've been receiving my VA benefit check by direct deposit into a all access account for over ten years. Mid August was informed my account was locked and I would need to submit an state ID social security card and proof of address which I did by the next day. Back up to when I opened the account. My name on my driver's license is Matt R Davis. My full legal name of course is Matthew R Davis. I was instructed when opening the account my name had to match the name on my state ID. I couldn't use Matthew because ID says Matt. Fast forward to today. My account is still locked and nobody can tell me when I will have access to my Veteran disability compensation because my documents were rejected because the social security card I submitted along with the application for the card from 1997, my VA documents, my birth certificate, my marriage license, A second driver's license prior to the current one that I submitted above and beyond what was asked to assist in making the verification process easier for netspend to do their job hopefully in a bit more timely fashion instead was rejected because the name on my social security card is Matthew R Davis. I was told " unfortunately Mr Davis the documents which you submitted were not all accepted specifically the social security card is not in your name and cannot be approved and you will need to resubmit a social security card that is in your name before you can access your account". The level of smugness in the voice on the other end of the line pushing infuriating to record breaking levels I reassured this person the card was in my name and matched all the other supporting documents. Once again "unfortunately Mr Davis one of the documents you submitted was not in your name. A social security card that is in your name needs to be resubmitted in order for access to your all access account to be restored. Obtaining a secret security clearance during my military service required less "verification " . I have documented all interaction and was very clear in my explanation of the possible ramifications with the VA if your account kicks back a benefits check as well as my financial situation living paycheck to paycheck that I have bills to pay and my VA check is my only source of income and this is causing me a substantial unnecessary hardship and added stress. NETSPEND METABANK DOES NOT CARE ABOUT THE WELLBEING OF DISABLED MILITARY WAR VETERANS. THE LEVEL OF DOCUMENTATION I SUBMITTED WAS ABSURDLY OVER ABUNDANT AND WOULD HAVE MORE THAN SUFFICED FOR IDENTITY VERIFICATION PURPOSSES IN ANY VENUE IN EXISTENCE. THIS IS ABOUT BULLYING AND HARASSMENT. ITS DISCRIMINATORY AND SHOWS AN OUTRIGHT DISREGARD FOR OUR NATIONS WARFIGHTERS. AFTER WRITING A LETTER TO THE PRESIDENT OF THIS CORPORATION I RECEIVED A CALL FROM HIS UNAPOLOGETIC ASSISTANT TELLING ME IN SO MANY WORDS I SHOULD BE GREATFUL THAT SHE WAS REACHING OUT TO ME BECAUSE USUALLY WHEN DOCUMENTATION CANT BE VERIFIED THEN THATS IT BUT LUCKY FOR ME SHE WAS WILLING TO GO ABOVE AND BEYOND AND SEND AN EMAIL TO A COLLEAGUE ABOUT MY CASE AND WITH RESPECT TO HER COLLEAGUES WORKLOAD AND MINDFULNESS TO THAT PERSONS BUSY SCHEDULE REQUESTED THEY LOOK INTO IT FOR A POSSIBLE SOLUTION WITH THE DISCREPANCIES IN MY DOCUMENTATION. POSSIBLY AUTHORIZE THEY BE REEVALUATED AND WOULD INQUIRE IF IT POSSIBLE TO ALLOW THAT AT TIMES MATT IS USED AS SHORT FOR MATTHEW. SHE ALSO GAVE ME HER PERSONAL 800 NUMBER IN CASE I HAD ANY OTHER QUESTIONS OR IN THE FOLLING DAYS WISHED TO CHECK THE STAUS OF MY CASE TO FEEL FREE TO CALL. AND NO SHE COULDNT GIVE ME ANY IDEA OF HOW LONG THE PROCESS WOULD TAKE SHE KEPT SAYING SHE MUST RESPECT HER COLLEAGUES WORK LOAD AND NOT BE TO OVERBEARING WITH REQUESTS TO EXPEDITE THE MATTER. MAYBE CHECK BACK NEXT WEEK OH AND BY THE WAY MY CHECK HAD CLEARED MY ACCOUNT SO NOT TO WORRY THE MONEY IS THERE SHE JUST CANT SAY WHEN ILL HAVE ACCESS TO IT. THIS KIND OF APPROACH TO PEOPLE'S QUALITY OF LIFE IN TIMES THAT ARE ALREADY DIFFICULT AND STRESSFUL ENOUGH IS ABSOLUTE [censored] AND MAKES ME ASHAMED AT HOW FAST THE SACRIFICES OF BRAVE MEN ARE FORGOTTEN AND TO HOW THIS MAY HAVE AFFECTED OTHER VETERANS AND THE THOUGHT OF ANOTHER PERSON THAT SERVED HAVING TO LISTEN TO THAT LOAD OF CRAP SUBTITLED "WE DONT GIVE A [censored] ABOUT YOUR SERVICE" THEN I AM PISSED. HOW DARE THESE IMBECILES OFFER A SLAP IN THE FACE AS A TOKEN OF GRATITUDE TO OUR TROOPS

On December 28, 2021 a check was issued by the Social Security Administration in the amount of $1744.00 and deposited into a MetaBank account #[protected] , under my name Steven. M Dudley. This account was mistakenly opened by me in approximately October of 2021.

When I went to retrieve the funds, I was told that I was required to send in proof of my identity using a drivers license, SSN, and a piece of mail showing my address. I provided each of these items requested by email. The response that I received was the items were incomplete. As this was a residence that was temporary I do not have any other mail showing my address. When asked again, I was told that I needed a “letter of indemnity “. Having no recourse as to obtain this letter it was suggested that I contact you regarding it disposition.

On July 5th my job which is love agency deposited $732.11 to a card that y'all sent me through the mail with the wrong routing and account number I never received the money no one can tell me where the money is they're saying it never was sent I have a confirmation number from my job stating that it was sent and now this has been since July 5th it is August 19th and I still haven't received my paycheck and I'm very upset and I want to talk to someone someone needs to find my money

My name is Sean Baker in May of 2022 the Oklahoma Tax Commission sent money to MetaBank on an account that has been closed for 6 years. MetaBank didn't reject the funds due to the account being closed. Instead MetaBank purposefully and willfully with the intent to commit fraud by deception accepted the funds as if the account was open and in use. MetaBank has in the past and continues to operate outside of the law and not in the best interest of the consumer. MetaBank was malicious in its actions to receive and attempt to conceal for use by MetaBank funds intended for another person. This is the norm for MetaBank but the buck stops here. I am DEMANDING that MetaBank immediately RELEASE and REFUND to me funds purposefully and unlawfully accepted and concealed by you for purposes of deception. There is a TRACE number issued by the Oklahoma Tax Commission #7991534. This is the last four (4) ********0385 of the account it was posted to. A complaint was filed with the US Office of the Inspector General and the Ok Attorney General's Consumer Protection Division. MetaBank must discontinue its use of deceptive patterns and practices with the intent and sole purpose to deceive and defraud.

I bought 2 cards each for 500$ in may 2022 I checked balance this week 7/14 22 one card says 500$ balance other says 000 and list it was spent at google gooplay? The store I payed for these cards at Weis Markets 1020 Northern Boulevard Clarks Summit Pa. [protected] After this the next step will be to go to my local TV station an see if their Consumer Reporter will contact you.

I was locked out of my Google account and my cell phone number and just got back in my account information what makes up between the household please contact me at [protected] thanks in advance

Today July 2, 2022, 12:35pm, I tried to use an ATM within a Walmart location in Glendale, AZ 85303. After inserting my card and selecting to withdraw $200, the machine paused for 45 to 60 seconds and went back to the welcome screen. The machine did not issue my card back nor did it dispense the $200. I checked my bank account and saw that it withdrew the $200 (pending transaction). I call [protected] and spoke to Kisha. Kisha agreed that the ATMs inside of Walmart are always having problems, but the machine belongs to Walmart. She informed me of the typical response..."call your banking institution". After going back and forth, she refused to email me any information regarding the transaction. She stated that the transaction was approved. I'm very frustrated at this point in the call and ask for a manager to which she claimed she is the manager. So, I request to speak to her boss, and she stated, "I'm the only one here.". I ask for the corporate office phone number. She states "this is the corporate office. She gave me Dave Charles's name and said he's, her boss. This incident is not only unfortunate for me to experience, but regardless of the situation, Kisha should have handled herself better. I was only requesting some type of documentation to present to my banking institution, but not even that. I'm unaware of Metabank's policies, but I'm sure I'm not the only one this has happened too. It's a holiday weekend and this money was for my rent and times are tuff as it and to have to deal with this situation is unbearable. If this is a frequent event that comes out of the machines in Walmart; why would Metabank continue to provide service to Walmart, making your image look very bad to the public. I will never use another ATM that has the Metabank logo. It is sad that while these events occur more often than usual that your bank doesn't have a way to provide any customer service to the person that the machine just stole from. Yes, this is theft in my eyes. In my eyes, your Logo and phone number is written all over the machine and you get paid the service fees you charge for every transaction, making you part of the problem. This FAILED transaction and your employee KISHA made me stand in the middle of Walmart searching for answers and looking stupid as if I should know your protocol. I hope that when someone looks into the FAILED TRANSACTION shows empathy and investigates the process and requests a reconciliation record for the machine and what happened to my bank card. I hope that KISHA gets training on handling difficult people/situations when she encounters them. I did not wake up this morning thinking...hmmm let's call Metabank and inquiry about their problem-solving methods. I called because I was in desperate need of MY MONEY TO PAY MY RENT. If anyone from your banking institution should want to inquiry about this transaction, please look up sequence number 5415 @ 12:35pm on July 2, 2002, at the Walmart location 7450 W. Glendale Avenue, Glendale, AZ 85303. From the looks there are 3 different entities that play a part in this ATM transaction: Walmart, Metabank, and Loomis. This 2022 and you all can do better than this. Everything is automated and researching the problem shouldn't take 5-7 business days. This is a holiday weekend, so I could be looking at 2 weeks if I'm lucky.

I have been trying to get my bank statement online from Thursday June 16th-Thursday June 23rd, that's today. I've tried calling, numerous times I might add, not to mention the amount of time I have spent online to get a bank statement. I am 63 years old, totally disabled. i have a number of appointments I must keep every week. I was trying to get a reliable car because mine broke down. because I couldn't present a bank statement I lost the car. you people need to come up with an easier way for people to get their bank information. I missed 3 of my appointments already, I do not wish to miss anymore. you need to fix the problem.

I have disputed the unauthorized payments as of today 6/10/2022, because today is when I reviewed my past transactions and did not notice a few of them. I lost my card 04/01/2022 and have been using my virtual online cards ever since. I have out $237.08 because of these fraudulent transactions. I was confused as to why there's only $5 in my account which is WHY I reviewed past transactions. I reported said card stolen yet it was still able to be used for nearly a month. I am in shock, and have been a loyal member since 2020 with no complaints. I even ordered a new debit card and it never showed. I can't even afford to order a new debit card at the moment because of the missing funds. I do not get paid for two weeks (paper check) and am out the money and have an electric bill and car insurance to renew. If this could be rectified and my money replaced, I would be greatly appreciative, but if it cannot, I will unfortunately have to find somewhere else to bank, which is disappointing because this was the one and only bank I have ever trusted.

I filed my taxes February beginning of March I have yet to see my money it was going on a card through Metrobank the NetSpend card with all access all access NetSpend card because of suspicious activity so they said my tax refund would go on my new card card ending in 4555 my new card ends in 7704 and I have yet to see my income taxes I cannot get no one to help me I am just quite I'm stuck I need someone to help me figure this out please it's been too long I should have already had my money times are tough and I need my money

I had my Tax return deposited into my Emerald card account $7040.00 when I checked my account to see if my tax return was deposited I saw my money was gone, Emerald card services put the money on a different card that I never recieved and someone took all my tax return money from that card, I was never told I was being issued a new card and there was no reason I should of been issued a new atm card. So by Emerald card doing this my $7040.00 was stolen! I filed police reports, complaints, and reported to IRS, and now I am taking Emerald Cardholders services to small claims court. They refused to pay back the money that was stolen from me, and have been ignoring any and all communications from me.

I havey asked metabank to not allow any cashapp transfer or transactions on my account! Every week on thursday I get paid and unathorized transfer after transfer! I have begged cried and tried to stop them and they told me they closed my account gave me a new account and routing number but they did no such thing! I have not had any money in over 4 months! I cant keep living like this I cant eat pay bills or pay my medical bills please help me! You would think they would

I went to a HR Block location to file my taxes. I asked for a refund anticipation loan and received $500 of my refund on a METABank Emerald card. I asked to receive the remainder on a check. The IRS released my refund on March 2nd. It is now May 25th and I STILL have not received the remainder of my refund. METAbank claims the check request messed up their system. It has been 12 weeks now. I even told them to forget the check and put it on the card. I have never had issues like this before with a refund. 12 WEEKS! Every time I call it's a new excuse. I am now facing eviction due to the money issues from the refund delay. Learn from my example.

I ordered a prepaid meta bank card they never explained about international transaction ordering stuff so own April 17 I went online purchase a pair of shoes then Monday 18 international transfer fee were taking off then the order got cancelled the company is way in Bulgaria Israel I filled a dispute through meta bank they telling me it's my fault then they get smart cuss u out listen this is serious because the people have my card number my personal information own my meta bank account Im seeking mediation for 60,000dollars plus the money I lost and the international transfer fee

I contacted Ace to dispute of $13.54 charge from 5.11, Inc, of [protected] on May 20 at approximately 3pm. I asked the representative to research why this charge was on my acct, since it did not originate from me. Her only offer was to close the account and order a new card. I was familiar with that offer and told her "do not close my account" I will research the company myself since Ace is not going to.

I hung the phone up to contact 5.11, Inc., for reimbursement. My phone alert text came through at that moment said "your Flare Card ending in 1705 has been reported stolen."

Instead of contacting 5.11, Inc., I now had to called back to talk to a Supervisor because there was no account open to accept the reimbursement. The supervisor said her name was "Tessa" and could not give me a last name. Tessa said that once the card was compromised, the representative had to close it. I said should she have closed it even though I asked her not to. Tessa said MsLessie I can give you a money gram. When I asked for what, she responded "the money left in your account." I said "Now you want to close my account?' My question to you Tessa is why cant Ace dispute the account instead of closing it. Her answer was the $13.54 had not been collected by the 5.11, Inc. I had to give them 24 hours before I could dispute the charge. I requested that Tessa order me a new card, attach a Next Day Air to it so that I get it in time to pay my bills and give me an email to her complaint department. She asked me for my phone number and said her complaint department would contact me within a few business days. I researched Meta Bank's complaints and found www.complaintsboard.com/new_complaint. When I told Tessa my balance had changed from from 93.99 to 80.45 before making the first call, she repeated arrogantly that I still had to wait 24 hours before calling back.

In the past disputed charges were reported as stolen cards, therefore disputed charges plus the $25.00 for Next Day Air.