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Merrill Lynch Complaints Page 6 of 6
small customers are unable to speak to a human for service
Customer service number is [protected]. System is automated, but NONE of the options allow you to talk to a human. Many legitimate services for your brokerage accounts are unavailable through the automated system and you can't speak to a human to close your account and have a check sent with the proceeds.
The money goes in, but it never comes out. Stay away from Merrill Lynch Edge.
scam
Since its untimely demise all areas of payment processing at Merrill is suffering. Since August 2008, I have incurred $200.00 in late fees as Merrill is now taking between 10-20 days to process payments. Payments mailed on the 14th of each much are not applied until well after the due date (21st) of each month. There managers play the blame game and really do nothing to acknowledge that they are beginning to have a payment processing issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
ruined my account
I am looking for advice or attorneys with experience in arbitration or litigation against a major investment broker who has purposefully not attended to my account, incurring extreme losses. I am a permanent resident in Australia and am an American citizen, and this case will probably have to be arbitrated in Denver, Colorado.
This broker has pointedly stated that he would not assist me as per our previous arrangements and has ignored my account to the point where charges have defrayed my positive balance into a negative and I am incurring margin charges besides my equities taking a massive beating.
The complaint has been investigated and resolved to the customer’s satisfaction.
My experience, exactly. Throughout this entire debacle I have not received any guidance, suggestions, insight support or guidelines. I asked very early on two questions: 1) which of the companies I am invested in are likely to be able to keep on doing business and pay their dividend? The only answer I got was " IBM has a very solid balance sheet and no debts". ( I didn't own IBM)
and 2) I asked which of my municipal bonds might be in danger of default, and again, the answer I got was very vague. I ended up researching some of them myself.
Kiplinger magazine stated in a article that if one's financial advisor was any good, his/her clients should never do as badly as the market. Well, I did as badly as the market ( even was not discouraged from selling out near the bottom ), and I am mad. I think a class action suit might be in order. But, like you, I am asking, where does one start?
the loan process was a nightmare that still haunts me
I have a perfect credit rating, well over 800 except for one problem. Four years ago I applied for a loan Thur Merrill Lynch, since this is the company that has all my money. The loan approval was easy....the loan process was a nightmare that still haunts me. The guy who first started my loan admitted after all the problems he had "dropped the ball" Oh...
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also there monthly statements are overly complicated for transactions, even worse than when it was just Banc of America Investments