Mercury Broadband review: Unethical business prectices

I used Mercury Broadband for over 2 1/2 years and paid through their autopay system. No problems until I cancelled my services. Now it has been a nightmare. I have been waiting 3 months for a refund that should never have been charged. 5/21/2025 my equipment was scheduled to be picked up and I was told I would no longer be charged. 5/26/2025 a payment was taken from my account. Contacted the company and was told a ticket was put in for a refund. July invoice came stating I owed them for equipment not returned. I contacted the company because as far as I knew this was completed and was informed they were unable to take the equipment off my garage roof on the original pick up date and they needed to reschedule to do so (they already have all equipment from inside my home picked up on 5/21). I told them to come anytime as this equipment is outside. 7/10/2025, equipment removed, I was told a refund would again be issued. August billing statement arrives, not only without a refund, but with a $5.00 late fee added to the previous charges, which I DO NOT OWE! Called the company again. This time being told that after the 8/4/2025 invoice was created, a note was added for the 7/10 picked up equipment and a refund, so now, they will not issue a refund until after the 9/4/2025 statement comes out. Basically, if they get your money, you will pay hell to get it back because "This is just how it is done". The equipment should have been fully credited by 7/10/2025 and a refund issued on 8/4/2025 if this is how they do things. Actually, the equipment should have been removed on the 5/21/2025 scheduled appointment and my account should have never been charged. I regret ever doing business with this company now. Horrible accounting services.