Mercedes-Benz International

I purchased the vehicle second hand from a Mercedes dealership in Mosman, Sydney, Australia in 2015.

Recently whilst driving on a busy road the vehicle suddenly lost all power and the motor stopped. It would restart but then would immediately stop. The vehicle was then transported to a well respected mechanical workshop.

In short, diagnosis revealed insufficient petrol supply to the engine injector pumps. Rust contaminated petrol was discovered in the system. Detailed dismantling of the fuel tank and its 2 pumps has revealed that the rust was the result of rust on the outer casing of the pumps (I can provide photos). The hold down springs on the outside of the two fuel pumps had rusted! Pieces of rust had become dislodged and blocked the fuel pumps.

It is quite unbelievable that Mercedes have made such a poor design decision to use rust prone material in such a vulnerable component as the internal of the fuel tank! Mercedes vehicles are very expensive prestige vehicles and it is unbelievable that such a low cost and vulnerable item has been used for such a critical function. To develop rust, it needed water also in the fuel and whilst it should not be present in the fuel, the absence of water cannot be taken for granted. Petrol supply cannot be relied upon to be 100% pure and free of moisture.

This is now a very expensive repair for me brought about by what I can only say is the choice of such poor quality and cheap materials (the springs) in the construction of the fuel pumps. I am interested to have your comments. More importantly, is Mercedes prepared to admit a design error with this vehicle given what I perceive to be a less than expected standard of performance for such an expensive vehicle?

Kind Regards

Laurie deAmbrosis

Hello Mercedes Benz team,

Recently one of my headlights and blinkers stopped working properly. Upon closer inspection I noticed that humidity had entered the casing. I have not had an accident nor taken any other impact on the car.

After speaking with several people I was told that this is a known defect. I have a GLA.

When I went to the Mercedes Benz concession where I bought my car, I was first told it's because the rubber in the casing eroded, that this is normal, and that I would have to pay for the repair. I went back again today and was told I needed to leave my car there several days because they would have to remove the entire casing because they were in fact unable to determine where the humidity had entered the case. They also told me that the headlight mechanism was one of the most expensive things to repair.

Hopefully you can provide guidance. I am aware that I could also Tweet this information, but with a little luck I will not have to do that.

It is my opinion that this problem is faulty design.

Good morning,

Please take note that due to me being a Pensioner I have no option but to Register this complaint with the South African Police Services for investigation against the MB Constantia Kloof Roodepoort South Africa Branch as it is unacceptable that this Branch keep on Damaging Customer's vehicles if you review this MB Branch complaints on Hello Peter. It is extremely disturbing what damage they commit to the Consumers.

The photo indicates the damage conducted to the Centre Console of my vehicle.

I hooked the vehicle in on 2022/01/27 and received it damaged as above confirmation back on 2022/01/28.

I will be opening a case at SAPS for the damage caused by MB Constantia Kloof as it is damage to Private Property.

The relevant workshop manager cannot tell me my vehicle is old, get off and walk away with such problem.

I will not and never ever give up on this fight.

It is time to fight for ethical services which we as Consumers have to pay for.

How is it possible to break a console handle?

This entails that the Tech was not overseen by the Workshop Manager as well as the Service Advisor not validating the tick box of the work conducted when handing over the vehicle keys to me on 2022/01/28.

The latter individual informed that I am welcome to report him anywhere as he is not concerned and do not have knowledge of a Vehicle which I question and raise the bar even further of concern.

It is really not ethical, and I propose that the Workshop Manager and the Service Advisor should be taken to task for this damage.

Thus, you notice the latter attitude as the relevant parties get away with such problems caused to the Consumer

There is no proper detail of what the diagnostic Testing entails.

According to my knowledge and have an understanding of a vehicle the major parts are fixed with sensors and communicate to the ECU. Thus, in this case the Gearbox.

It is time that we as innocent Consumers now stand up to cases of such nature against these Dealerships of concern. However, it is not the Dealership but a Employee/Management problem.

See Photo and Complaint to MB SA.

I trust your support and that a positive response will be communicated to me. Thank you.

Mercedes Repairer Centre Silverlake has been keeping my car since the 09 October 2021 while they were waiting for the parts of the wrong car which was a different one from mine. Until the 15 November 2021 my car was lying there with no plan to do anything on it, had I not asked for photos of the damage parts it would still be lying there un accounted for. My insurance had booked me a curtesy car for the second month until the 10th of December 2021
I really need a curtesy car from Mercedes since apparently there's no parts to repair my car for more than 2 months now.
Please consider moving my car to Menlyn repairs center if possible.

My car bas been taken aimce Oct 3rd because the oil mixed up with the water in the engine.
Instead of fixing it all at once they are fixing it part by part meaning they fix one thing then discover some other problem and then order new parts for it, therefore the car has been in Maintanance for over 8 weeks, all of that without giving me a replacement car so I have restored to borrowing a friend's car all this time.
I would have expected a more efficient way of handing the repair am truly disappointed.

I am currently sitting for 10 days without a vehicle because Mercedes S. A cannot find me a loan vehicle while my car is at Mercedes waiting for parts.
I cannot believe that in the whole of S. A no vehicle can be found for me. My car is going to be in for 4-6 weeks and I cannot sit without a vehicle for that long. It is my only vehicle and if there is a family emergency we will be left stranded. I am currently relying on others for a lift for my kids to school and myself to work. This is so not on.

I took my Mercedes Benz ML 320 CDI 2008 Model for a major service after having received a quote for approximately R36, 000. The quote contained, amongst other, replacement of the wiper blades for approximately R2000, 00. These blades were replaced by the same agency a couple of months ago on the same car?. After adjusting the quote, the work was done and the car returned to me. My wife realised a noise in the steering mechanism of the car, not previously noticed. The car would also not run smoothly and the on-board computer gave an error. On enquiry, the agency issued another quote for work to be done in excess of R16, 000-00. Low voltage and major work on the seals of the steering column, was the diagnosed, on inspection I noticed the power steering fluid container was empty. My question to the agency was, how did we miss all this during a major service, certainly a pre-determined list of check points is standard practise with a car manufacturer as famous as MB?. No response to that question was issued by the agency. I refused any further work to be done by the agency and requested a report from the workshop manager. The report was issued 3 days later after multiple reminder calls were made. The statements made in the report is inaccurate and one-sided with critical information omitted, for example, the electrical fault was blamed on the presence of a diesel chip installed, plug-and-play. This chip has been installed by me 6 years ago, it improved my consumption by at least 15% and more. This car was since serviced a few times by this same agency and never was any mention made of this chip being a problem or even present. MB quoted me for a low battery, R7, 000-00 installed. Willard, a most reputable company in SA, quoted me for a MB approved battery with 24 month standard guarantee, MB guarantee is three months from installation, R2, 000-00 installed. I will not ever have this MB worked on or serviced by any MB agency in SA again. It is quite clear to me now that MB is only interested in selling new cars at R1, 6M+ with a service plan where they can charge what they want and not have come backs because new cars run for at least 5 years, flawless. My car has since been serviced by an ex-MB mechanic now working as a private entity, No problems and market related prices, only approved MB parts used, lovely car and it will still be good for the next 10 years at least. Lastly, MB Centurion used the excuse that my car is old, 230, 000km on a V6 3-litre diesel engine built by MB and since became known as one of the best engines MB manufactured. The problem is not the engine, its the agencies' incompetency and greed for money, which derails the MB reputation SA. I am very curious to see if this complaint of mine will go anywhere. :):):)

Hi

I am writting to you to complaint about the quality of service I am getting from the dealer in Dubai-United Arab Emirates

I have purchased the mercedes E200 convertible 2018 model, the car been serviced in the dealer since purchase, I have got 3 failors in the car (roof top mechanic was not working and got replaced, the steering wheel adjustment was not not working up and down, and now the window has dropped from one side)

I have dropped the car so far 3 times to fix it and everytime they say we will have to inspect the car which took 2 days, then we will order spare part, which took another day, then they did testing and still it is nit resolved so they said the car will take another day

I have suffered from the quality of service, they always keep the car for days to fix issues that shouldn't consume all that time, and now they have the car and no one is responding to my calls or telling me when shall I collect the car

I love mercedes brand and I have another bmw car, the comparison in the wuality of service between both dealer cannot be compared, bmw service is excellent and no complaints for more than 10 years

You need to look at this issue as I have complaint a lot to the dealer with no hope that they will be better in the future

Hi
Sending you this message and next it will be Mercedes Benz global too !

When I bought my GLE 43 2019 I thought compared to BMW and Porches your brand stands out but I was wrong! Because one incident after sales takes place and you proved that you are no different as ZTC from the other so called dealers or representatives.

My car accident some 40-50 days ago proved again that you want to sell but not service with the quality the name MB carries.
Your service people were never proactive except in bringing my car to be fixed at your workshop to get the RO 10k from the insurance company. But I sensed no proactive customer care afterwards where I never got any updates on my car not even a date for it to be fixed ! It was all playing around with a customer who paid nearly $100k to buy your brand !

Disappointing not even a replacement car for a month. What a shame ! I thought am buying an MB not a Toyota echo! I wish I re considered seeing the looping that I was put in.

Still waiting. Your people said 14th this month it would be ready but never believed it until it really is fixed and delivered to me.

A Disappointed customer .

Hussain from Oman 🇴🇲
Complaining on ZTC your representatives in Oman !

I live in Cambodia and have requested a quotationfor cla 45s and cla45 about 7 weeks ago Every few days i chase the salesman only to be toldthat sorry the factory will not respond

I want to but this car but clearly Mercedes do not want to sell This is not the sevice i deserve from Mercedes i have driven many midels before and have been a loyal customer to Mercedes

Please can you advise and resolve this matter failing which i will buy a bmw or audi

mahmud kanji

I am English, but live in Thailand. A few months ago I ordered a new Mercedes GLC200 AMG from the local dealership in Pattaya for delivery on 1st July 2021. At the outset, during negotiations and when placing the order/paying the deposit I made it abundantly clear that I needed an English version of the owner's handbook, as I don't understand Thai. My wife, who is fluent in both languages, confirmed this request, so there could be no misunderstanding about this. She was told that one would be ordered, but it could take as long as 3 months for it to arrive. This in itself is ridiculous, but we placed the order anyway. 3 months from placing the order passed- no English handbook. So my wife chased it up. No order had been placed, but she was told that one could be ordered straight away at a cost of 4, 000 THB and it would take 3 months to arrive. She argued that she was present when the dealership agreed to supply the English handbook as part of the deal and left it like that. It is now almost 3 months since we took delivery of the car and our enjoyment has been marred by me not being able to familiarise myself with all the controls and technology on the car, which I need to do before I sit in the driver's seat. I haven't driven the car yet ! Will someone please explain to me why such a simple request is taking so long to sort out and please confirm exactly when I should expect to receive my English driver's handbook to enable me to drive the car.
The car details are - Chassis number WIN2539146/034884
Engine number [protected]
I eagerly await your reply.

Phil Barker

Has been a nightmare being an owner of mercedes cars. Paid to buy the cars and cannot use them for several years because mercedes in Mexico does not solve the problems of my cars. My car e250 still under warranty, i took it to the dealer here in Cancun in 4 of july of 2016, since then months after they would return me saying the problem was fixed, but never was . I returned the car to the dealer 10 times . So since 2016 i acouldn use my car. Last time, 02 of July i took it to the dealer in Playa del Carmen since the dealer in Cancun closed. I gave them documentation reporting a problem that i have been taking the car to fix that problem since July of 2016 that was still under warranty and that i wanted the car fixed once and for all, off course under the warranty since the time i took it to fix was still under warranty and it was never fixed. Also let them know that i was taking my car there, to the dealer in Playa del Carmen because after talking on the phone with Mercedes Mexico, i was told to take the car to the dealer in Playa del Carmen.
More than 1 month later they tell me the car is fixed. I went there to try it and again like many times before, it still has the same problem. Another month goes and they call me again that now its fixed and presente me an invoice of 18.837 Mexcican pesos. The first time i took the car to fix this problem was in 2016, it was under warranty, not only they never fixed and i couldn use my car and also they want to charge me now.

The other car i own a e350 i took the car in 2017 to the dealer in Cancun to fix the seat lumbars. Today in 23 of september of 2021 still dont have the car . During this time on the Cancun Mercedes dealership they ruined the painting of the car, the leather of the seat was cut, the frames of the interior destroyed, and damaged one of the pieces of the seat lumbar system.

This is my nightmare with Mercedes Benz .
Thanks
Vitor Silva

8/1/2021 accident involving 2008 Mercedes ML320 CDI >recall faulty tow hitch
Recall either not repaired or Mercedes lied that they repaired the recall.

Subframe broke as I was driving my 10 220 E class mercedes as the went fare side of the road ferry lucky not to be killed I only have the car 3 months I paid 8000 thousand euros and now I have to pay for the car monthly and I have no car for work it is mercedes Kildare fitzpatricks it will take 6 to get to 8 weeks to get done it is a fault in the past 14 sub frame that year will they give me a car for work till I get my car back a I am only a lorry driver what can I do to get help my number is [protected] thank

I have a cls400/2017, 37k km, GCC specs with warranty till mid-2022. I understand it is an extended warranty provided by your agent, EMC.
Air bubbles are formed as glue of the dashboard leather has loosened from its base.There is also an issue of paint peeling from the door frames.
Chassis no:WDDLJ6FB2HA189879

I had "top up coolant" message on my car for which I contacted Mercedes service center and Ms Anjad has replied my inquiries in a non professional way and it seems like she don't know enough information about the customer queries.
For example: I asked her how much it cost to change coolant and how much it cost to check for coolant leak?
Simple question with difficult answer, you have to bring your car in order to know how much it cost for your car despite telling her the model and the mileage of the car.
I will suggest a solution of how to handle this situation, mam/sir coolant change for this model is 500$ for your specific model and system check charges are 1000$ but it can vary upon inspection.
I wish and hope Mercedes will do a great job by giving a feedback to the employee and give him a course in communication skills if not done already.
Please don't hesitate to contact me, email: [protected]@yahoo.com

Regards.

Dear sir and madam I had a new mercedes gla200 and after a month the electronic part wasn't working no more sometime I was driving is starting very loud music and distributing me driving and was very difficult. After I took the car to Stratford to fixed they had my car for 10 days they call me and said the car is fixed but the navigation system wasn't still not working.i come to the place from where I brought the car and they give 2 option 1 to wait for them to fixed or to coming another day!another lost day who is pay me for my day off and they wasting my time for no reason.is weird 😕 haw they work

Booked service for 2020 Mercedes Benz C200 Reg No CAA120926
VIN NO: WDD2050802R503359 at Ronnies Motors East London in January 2021
Car was less than 600 kilo's over the allowed km's for a 20'000 km service.
My company bought 3 of these vehicles from Merc but cannot assist with 1 incident where we exceeded the km's
Ronnies motors charged me R20'000.00 penalty for exceeding the km and refuse to service the vehicle.

Good day. We bought our 2017 Mercedes Benz V Class 250d in 2019. it is still under warranty until 2022 or 100 000km. (we are now on about 75 000km)
Since we bought it, there have been a problem with the gearbox. The change-over from gear 1 to 2, 3 to 4 etc is not smooth like one would expect from an automatic gearbox. It especially happens when the vehicle is in Sport Mode. It has already been booked in five times at Mercedes Benz dealerships, then they either tell me I am imagining it, or they say it is a software problem and it will be sorted out once the reset the software, or "teach" the vehicle to change the gears more smoothly. Then it is back with us for only a couple of days then it starts to do it again. I am beginning to think that Mercedes only uses this tactic until the vehicle is out of its warranty, and then we will have to pay to replace the gearbox.

Good morning

We have been unable to return to South Africa due to Covid. It seems that mercedes benz does not cater to epxat workers when it comes to servicing of vehicles.
We have lodged our complaint (Please see below) with the customer complaints division and a week later have had ZERO feedback from mercedes.

Ref - [protected] (vehicle number - DC 08 JJ GP)

We have lodged a query (ref [protected]) with your customer care division last week. (13 November 2020) We are awaiting a decision regarding the service of our vehicle for a week now.

To date after numerous calls from out of the country, the customer care division has failed to get back to us after numerous promises to do so.

Please can a decision be made with regards to our vehicle as the car is still at your Grand Central Branch in Midrand.

Regards
Rekha