Menulog review: Food not received and refund declined

I placed an order that was initially estimated to take 13 minutes. After 25 minutes, the estimated time changed to 15 minutes. I contacted the restaurant, and they informed me they had not received my order. I then reached out to Menulog customer support to cancel the order, but they refused to refund me, stating the driver was already at the restaurant. When I went outside to collect my order, the status suddenly changed to “delivered,” but I never received it. I messaged the driver immediately, but received no response. I contacted Menulog support again, and they told me the driver’s GPS showed he was in my area, so they would not refund me. I asked to speak with management but have yet to receive any contact. This happened 21 hours ago.