Treatwell Reviews and Complaints of treatwell.co.uk

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pcurran16 of GB

Apr 14, 2025 6:04 am UTC

Verified customer

Treatwell Cancelled booking - did not receive payment

I made a booking for a treatment at my local salon via Treatwell i paid up front and don’t usually have a problem , however on this one occasion i was unable to make the appointment so cancelled this via Treatwell, this was on 16/12/24 and I still have not received my refund , the salon owner has also made numerous request for me to get back the money i paid ! i’m now considering Trading Standards as this is fraud

Claimed loss: Â£30

Desired outcome: Return of the money Treatwell owe me

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0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Treatwell is an online booking platform for beauty and wellness services. It connects users with salons and therapists, offering a variety of treatments such as haircuts, massages, and nail care. The site allows for appointment scheduling and provides user reviews to help inform choices.

Treatwell has received 1 complaints on ComplaintsBoard. The first reported case, Cancelled booking - did not receive payment, was published on Apr 14, 2025, and the most recent complaint, Cancelled booking - did not receive payment, was posted on Apr 14, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Jul 19, 2026