Treatwell Reviews and Complaints of treatwell.co.uk

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pcurran16 of GB

Apr 14, 2025 6:04 am UTC

Verified customer

Treatwell Cancelled booking - did not receive payment

I made a booking for a treatment at my local salon via Treatwell i paid up front and don’t usually have a problem , however on this one occasion i was unable to make the appointment so cancelled this via Treatwell, this was on 16/12/24 and I still have not received my refund , the salon owner has also made numerous request for me to get back the money i paid ! i’m now considering Trading Standards as this is fraud

Claimed loss: Â£30

Desired outcome: Return of the money Treatwell owe me

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How responsive is Treatwell's customer service?

0 Resolved

1 Unresolved

Total complaints: 1

Resolved complaints: 0 (0%)

Unresolved complaints: 1 (100%)

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Treatwell is an online booking platform for beauty and wellness services. It connects users with salons and therapists, offering a variety of treatments such as haircuts, massages, and nail care. The site allows for appointment scheduling and provides user reviews to help inform choices.

Treatwell has received 1 complaints on ComplaintsBoard. The first reported case, Cancelled booking - did not receive payment, was published on Apr 14, 2025, and the most recent complaint, Cancelled booking - did not receive payment, was posted on Apr 14, 2025.

Out of all reported cases, 0 complaints (0%) have been marked as resolved, while 1 complaints (100%) remain unresolved.

Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.

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Is Treatwell Legit?

Treatwell earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Treatwell to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Treatwell is known for their high standards and safety. If you're thinking about dealing with Treatwell, it's wise to check how they handle complaints.

The age of Treatwell's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Treatwell.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Treatwell.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for Treatwell have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Treatwell and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

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Jul 19, 2026