The complaint has been investigated and
resolved to the customer's satisfactionResolved Melaleuca — difficult to cancel auto shipments
resolved to the customer's satisfaction
It appears to me that Melaleuca has intentionally set up cancellation requirements which are designed to hinder and slow down their customers' ability to cancel their dreaded automatic "Back-Up" shipments. Let me explain.
Melalueca has a policiy requiring that their customers must submits a request such as this in writing with a signatuere present on the request. In this day and age, e-mail is an extremely well-accepted method of communication which can provide verification of when the communication was sent and that the e-mail originated from the e-mail address listed on the customer account. Melalueca, however, will not accept an e-mail request to cancel these shipmets.
Additionally, a phone request should also be acceptable to any reputable company. But, again, Melalueca's policy is to only accept cancellations via a letter with a signature present. The company claims that they must have a signature to authenticate that the customer REALLY wants to cancel their shipments and that someone else is not pulling a fast one. (Who would care or take the time to cancel someone else's shipments???????!!!) Further, the request must be sent to a special address, directed to the data entry department and to an address which is different than the main company address.
All of these ridiculous requirements are clearly an attempt by Melalueca to slow down the ease with which customers can cancel these unwanted shipments. I recommend that you don't do business with this company to begin with, but if you have fallen prey to their marketing and promises of earning big bucks, send your cancellation letter by certified mail so that you can prove that a letter was sent and verify when it was delivered.
The other horrendous practice of this company is to hinder and slow down their customers' ability to return unwanted packages easily. The most obvious evidence that the company is truly trying to prevent customers from easily returning their products for a refund is the fact that these automatic "Back-Up" shipments contain an invoice which lists the products enclosed, but does not have an actual invoice number, the customer name and address, a return address where the unwanted packages can be sent or a customer service phone number. I know of NO reputable company today that does not include all of these items on the most basic of invoices. (Even most of my purchases from eBay vendors include invoices with this information.) The clear intent of the company is to circumvent these returns.
The company does have a Melalueca address on the invoice, but it is not the correct address to use if you want to return your merchandise for a refund. Not including the customer name or invoice number on the receipt is a tactic designed by Melalueca prevent customers from getting a refund if they do not open the box, but, instead, leave the box unopened and write "Return to Sender" on the outside. If a customer does this, they would get absolutely no money back because with no name and address on the enclosed invoice, the company would claim that they did not know who the package was from. Further, even if a customer does open the box, but is not looking critically at the receipt, they may write on it that they want a refund, but not put their name and address on it so, again, the company can claim they did not know who the package was from and, therefore, cannot offer a refund. Additionally, customers need to be alerted to the fact that they cannot return the package to the address listed on the invoice. The package needs to be returned to a completely different address found on the outside of the box. These guys are devious!!!
I think the company's behavior is shameful. If they had a great product at a good price, they would have no reason for this ridiculous game-playing. They obiously know that they products and pricing structure do not stand up well on their own and have found it profitable to slow down their customers abiltiy to cancel their unnecessary and unwanted shpments. If Melalueca was a reputable company, they would not have to resort to such tactics. My warning, "STAY AWAY FROM MELALUECA!!! Their products are way over-priced and the company will do everything they can to confuse and slow-down the process of cancelling their automatic shipments and returning their products!!!" Buyer BEWARE!!!
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