Meijer
reviews and complaints

I received an email sent at 3:01pm on Wednesday, October 11th with this information:

keep up the great work & keep saving! Thanks for shopping with us! Here's $8 to keep going—just clip and redeem at your new Meijer store or on Meijer.com.

[protected]@reg; cash icon; GET $8 off** your total purchase clip now.

When I clicked on the click now button, it took me to my login to my Meijer account. I logged in and looked for the coupon--through all 379 of my unclipped coupons and the 8 mPerks coupons, without finding such a coupon. I called the contact us number [protected] and chose option 1 for mPerks. I told the female CSR what I outlined above and she asked a couple of questions and put me on hold. After 5 minutes on hold, another person came on the line and asked me what store I was calling from, It seems she had transferred me to the IT division that handles store level problems, such as registers and modems. He told me to call the same number that I originally called, which I did. I talked to another female CSR representative and she put me on hold 3 different times. She said she would contact escalation to try to solve the problem, When she returned, she told me that the coupon must have been one for the flash sale and it had expired because they could not find it. I told her that I didn't think that in under 90 minutes from the email being sent the coupon would no longer be valid and asked to speak to speak to her supervisor. She said she could only file a report with escalation and they would get back to me. She also offered a mPerks $5.00 coupon for my trouble. I asked her to issue that and that I would contact corporate directly. I have been a Meijer customer since it came to Newark and continue to travel to Columbus and Lancaster to purchase items. It is frustrating when Meijer, or any store, sends out information and following the directions in the email are impossible. My time is as valuable as anyone else's and spending 45-50 minutes to try and save $8.00 only to be told it can only be $5.00 is frustrating to say the least.

On 9/25/22 I was released from the hospital with a RX for OxyContin CR 10 mg, quantity 30. The Petoskey Michigan store only had 12 pills so they did a partial fill in my prescription and ran my insurance. I paid $45 and was told they would order the rest & I could pick them up at a later date. 10/2/22 I went to pick up the remaining 18 pills & was charged $90.12. The pharmacy said they couldn’t run it through my insurance due to it being a refill. In fact it was not a refill it was the remaining quantity of the original RX. I want a refund if my $90. I can be contacted [protected] or [protected]@aol.com

To whom it may concern, I was in your Meijer store in Evergreen Park Illinois 93rd St. and Western Avenue today September 30, 2022.

Meijer was always my go to store I spend $200-$300 in your store per week today I went there about 8 AM Chicago time I filled up my cart and precede to the checkout line at this point there was only one line open I believe number five. As I stood there 4th person in line, as I looked around you had five employees standing around the self-check-out line just talking nonstop, you had a floor manager just walking around talking to these five individuals, you also who I am thinking was the store manager was at the front door greeting people coming and going, as I’ve been watching my watch and it’s going on four minutes and the line has not moved now it’s seven minutes and I moved up one spot still five employees one floor manager just standing there talking. so, at this point I just decided to leave left my cart full of items and walked out of the store and went to the jewel store 1.5 miles away filled my cart, went to check out and there was four lines open I was in and out of that store within 25 minutes with my groceries in hand. I don’t write this to criticize the whole Meijer corporation, but I’ve been in food service & customer service and sorry to say your store is Lacking both! I hope you address these concerns and hopefully I will give your store another chance thanks you for your time.

Tim

Dear Meijer Customer Service:

The stock in your stores is deplorable especially when you mail out your coupons to rewards customers.

Take for example the Sara Lee pies. None can be found at two stores I visited, yet, I have a .75 cent coupon received just recently to be used in October. Is Meijers no longer going to carry Sara Lee pies?

Same goes for Quaker Oats 8 pack breakfast box with walnuts. None can be found at two stores yet, plenty at the 3rd I had to drive to and find it.

Finally, the prices at the register on a number of products are higher than those marked on the store shelves making a penalty based on Michigan Law of overcharging.

It is apparent that there is a supply problem but also a shortage of people to change prices on the shelves based on constant price changes every day.

This is not how to run a business.

Sincerely,

Richard Bosler

[protected]@gmail.com

They do not have walk in services for flu shots or covid vaccines which is inconvenient. The problem is compounded by their unwillingness to offer phone or online scheduling, insisting everyone use their smart phone. I tried that and it was complicated and I never was able to get the final code to sign in. Not consumer friendly at all. Also they have never gotten my phone number correct despite trying to change it multiple times so I never get called when prescriptions are ready. The other issue is that no matter when I call in a script I am told by the tape machine that the prescription has expired. I asked my doctor and she said each time she had called in and ordered a year's worth of meds so they can't get that right either. On the plus side I do like the male voice on the tape machine as now he sounds like an old friend. Too bad that is all the positive words I have for the pharmacies at either Norton Shores or Muskegon.

When are you going to resume your paper ads? Your online ads are impossible to follow. I want to be able to see your weekly ads (not a bunch of your competitors' ads). They jump around - just have your IT people try to look at them to see if they can follow them. Get the other garbage off the page. If you are financially hurting so much that you have to go this route, perhaps you should consider discontinuing your business.

Larry Guthrie

[protected]@aol.com

I went to Meijers to shop. Along with a case of beer, I had a cart full of Groceries. I will be 58 Years old at the end of the year and wasn't expecting the sales agent to scan my license into the Meijer system. I should have been informed there was a new policy. That policy will allow Meijer to track all your alcohol purchases. I told the sales agent, customers need to be advised and consent to that practice before you do that. I should have been given the option to decline and get the beer somewhere else. I did fill out a survey and and the local store called me back. I did state to the customer service representative that Meijers is the only store that sells alcohol with that policy. No one else does that. She kept saying it is Meijer's Corporate policy. Beware I was told that the policy is not due to checking the age of the one doing the purchasing (simply showing your ID and subtracting 21 from the sale date would tell if their old enough to purchase. Sole purpose is to track what and how much you buy and when you buy it.

Meijers dropped my account which dropped my account so I cannot see the store add. I cannot see my rx account so this company sucks! I called customer service, which is a simple disc rase, the rx department account I had is now being closed and moved to walmart because they said one thing but you cannot get to the account online so I would never recommend meijer's for anything and this includes butt wipe paper product's

This complaint goes about how the Williamsburg store and maybe Meijer store. Williamsburg store doesn't treat their employees right and shouldn't take the rise away in the next few months. They need to take blue shirts away from meats they don't need 3 over there and grocery section need to take to the clothing section. The stores needs to make it important to add things to the shelves and foods. They also need to treat employees better.

Why is it when your ad comes out on Sunday and my shopper goes there early on Sunday and some of the products (especially Outshine bars are out of stock. On line if you look at least 7-8 Flavors are available but when the shopper gets there he only finds 2 flavors. Oh by the way they were also on sale for 2 for $7. The store on 8000 E. Broad majority of the time does not have the product. If this is thru out your stores , they will be closing down! UNBELIEVABLE.. Not a.proper way to.run a business!

When I started cooking the noodles from the box, I started to notice maggots floating to the top of the water. There were 3 maggots in the noodles. None in the cheese packet though. I checked in my cupboard where I got the box of macaroni from and found no maggots. I am extremely clean and have ocd. I would never leave my cupboards uncleaned, but checked just to be sure. Those maggots were definitely from the sealed box of macaroni.

I notice your grocery ad now has a new addition. Customers now have to purchase multiple of the same products to get the sale price. "when you buy xxx or more". The first time I saw this I thought I was looking at family fare ad. That is why I quit shopping at family fare. Now meijer is following in their footsteps. I am not the only person that does not like this. Many others I talk to are upset with this too. I have experienced going shopping and meijer is out of the product in there ad to buy xxx or more. It could be a high demand item or a supply chain issue. Meijer might want to take a customer survey and see what the shoppers think of this kind of advertising. The buy 7 for $7.00 is not as large of a problem, because we have many choices to pick from.

I purchased a rib on august 19. I opened it to wash and cook it. It had large lumps on the bone of the meat and it was purple. It’s was a terrible site to see on meat. I was very surprised that someone did not notice this on packing. It was selected from the meat department. I did not see the lumps as the meat was folded. I’m sure meijer does not back this kind of meat. I have been a customer of meijer since you opened in Michigan. Valued perks customer I have had several purchased.

I am on the Board of a condo project directly behind your Meijer store in Normal Illinois. We have a white vinyl fence on 2 side of our property. The one on the South is just past the sidewalk and street behind us going to your store. There are trees planted in the corner that are not being taken care of or mowed around and therefore it is overgrown and we cannot get to the back side of our fence for maintenance and cleaning.. We have cleaned up this area in the past at our own expense. There has been a homeless person camping behind our fence for about 3 weeks. We have contacted numerous personnel at this Normal location and they all assure us they will take care of it and nothing has happened. We have even contacted the police. There is trash that is not being picked up or either mowed over. It blows under our fence and our owners are tired of picking it up. The whole area is an eye sore and does not speak well of Meijers being a good neighbor.

Could please see to it that this matter is taken care of.

It is my understanding that the person that mows your property here has not been paid

Thank you

Maralee Morgan

212 Field Drive

Normal, Illinois 61761

[protected]

[protected]@gmail.com

I know that this will probably go into a file marked "Nonsense/unimportant" but I have to keep trying to get a REAL answer. Let's start with the fact that I have 2 $100 Meijer gift cards that my children gave me for Christmas 2021. I am unable to shop in store so I use your Shipt service for my shopping needs. I would like to be able to use these gift cards for my grocery purchases, but alas I can't do that. And WHY? Every answer I get is a standard scripted answer. "We are unable to accept gift cards as payment". So again I ask WHY NOT? With money tight, me being a senior citizen and not able to depend on anyone it would be extremely nice to be able to spend the generosity of my children. (Who live outstate)

If you are in the business of helping the communities you serve then why is so difficult to serve all of us. Don't say it can't be done. Any one who has an account with you has their information in your servers along with their digital security code. One of your IT specialists should be able to right a program in short order.

Please take this matter under consideration. There has to be more then just me trying to have this matter taken seriously.

On 8-29 I placed a order via Meijer app we was doing diaper charity so I seen meijers had all these fabulous coupons that I used I ordered 4 items Meijer 88 ct training pants 74 count pulls and 2 44 ct Meijer overnight pants which was buy 1get 1 free. My order came to 24.52 for those 4 items which is a fabulous deal.on 8-30 my items was being shopped for by a shipt shopper which I also had a coupon for free delivery and my 24.52 order will be delivered by 9 and there is a view button next to this info so I hit view and see that some items was not in stock which was the 88 count and 74 CT so I wasn't being charged for them but my total went up to 40.19 so I called Meijer trying to explain I was over charged they began telling me a 20 coupon didn't go thru on my order that's why it's 40.19 I said that don't make no sense cause it's a 15 dollar different she begins telling me she can't help me I'm lying I never place a order for 24.52 and it went up cause of the substitution which still didn't make since considering the substitution was less in count and money then what I originally ordered so I received my order once I got off work and relaxed only 2 items was delivered which was the substitution so I called Meijer again to request a refund at this point and was told no that I'm lying about everything by a rep named gogi so shipt is supposed to take pics of their deliveries is what I was told by shipt and my driver failed to do so he said he delivered 5 items meijers email says 3 items were delivered when only 2 items got delivered I received a email saying from Meijer shipt is telling the truth and I'm lying and my refund is being denied I have screenshots of everything

Went to Meijer in Green Bay, WI this morning. Cashier forgot to scan my paper coupons. So I called the local store and it rang forever and I'm connected to someone down South after being on hold for 15 minutes. Then she transfers me to customer logistics, I believe it was, on hold for another 10 minutes. Finally she transferred me to the Green Bay, WI store customer service department. Very frustrating being on hold for 25 minutes to talk to local store. May be rethinking where I shop. My time is worth something.

I am a custermor. The last two times we baught milk it had 10 to 12 days code on it. After about 7days it went bad.bad smell and taste.I told them about it but they said there was nothing they could do about it. The girl in there service office they had a lot of complaints about it and said to do what she and outher employees do. DONT BUY THERE MILK. We buy no more dairy products there.jim

I had brought in a flyer that was mailed to my house for being a repeat customer of the store. The coupons in the flyer were nothing special but my elementary school aged daughter wanted to go on a shopping outing and learn about shopping with coupons that way. I took her with me and had her pick out the items in the coupon book (maybe 12 total items) and we grabbed a few other things. When I went into the line at Greenwood, IN Meijer located off of Starling Road I was greeted by the worker named Karen...I swear to god I am not making that up...who promptly announced in the line while she was still working with the family before me, "Are you planning on using all of those coupons?" To which I simply replied with a smile, "yes, is that going to be okay?" Karen then rolled her eyes and dramatically said, "Well that's just great" and slammed the coupons down on top of her register. The family in front of me looked embarrassed for me and I just was dumbfounded by the display the worker made. I was trying to be cautious because she seemed like she might be Autistic but nonetheless it was the most insane reaction I have ever seen. My daughter was deflated and I won't shop at Meijer again because of it.

I stopped shopping, period, at Meijer's because they now require me run my driver's license through their electronics for age verification when buying alchohol. Identity theft is a big issue and I fear my info may be hacked and stolen from Meijers. Some people have posted this new policy is good for detecting underage buyers but I think it has the opposite effect. Now underage people can simply borrow a drivers license from someone of legal age to buy alchohol.

Let's face it, this policy by Meijers is simply to eliminate another employee by not spending the time physically checking IDs.