Meijer
reviews and complaints

Contacted pharmacy on Oct 2nd to renew 3 prescriptions. Was informed there was no refill selected option where they would contact the physician to arrange refill. We called the physician's office the following day to confirm the medications had been renewed. They had not been contacted by Meijer, so we requested they renew at the Plainfield pharmacy, which they did. We then contacted the pharmacy the following day to see if they were ready. We were informed they would not renew them as it was too soon after the previous medications even though that was 90 days prior. After much confusion on the part of the pharmacist, he stated that 2 of the medications had been filled and the computer had messed up the renewal date due to the new program that would auto renew. However he could not find the 3rd medication, which was on which could not have skipped doses. We called our physician at home to explain the mix up. The physician recalled in the medication which was confirmed by the physician to us that is was called in again.
Upon arrival at the pharmacy on Sun, Oct 6, the medication was not ready and we were told to contact the doctor the following day. We insisted they look again, as we knew there was not a problem on the physician end. We were treated rudely. They kept saying it wasn't their fault it was the computer's fault, we were asked to step aside so they could assist others (2 of which were having similar experiences). They blamed it on computers, short staffing, etc. Not their fault.
Well guess what? Meijer will never ever fill another one of our prescriptions. Tired of lame excuses and rude employees who are inept at their jobs.
Thanks for a terrible experience. My suggestions is to send someone to Wegmans in New York to see how a real store is run.

One of the girls that's overnights is extremely rude. Every time I come in there she has an attitude. My dad has screws in his leg and limps. He's talkative and she's like oh are you okay rudly. 2 weeks before this I went in with my family and we needed an override for a sleeping medicine. Our cart was in the way and instead of her saying excuse me I have to get through. She rudly stared at me and gave me a dirty look while I had my 6 year old with me. I have had issues numerous times when I came into contact with this worker.

I was shopping at the Meijer store in Marysville. It was about 11:30 AM. At the time there were only 2 checkout lines open. There were 4 or 5 people waiting in each line to check out. It was on Friday morning. The cashier had to stop And blow his nose several times. This is not the first time this has happened in this store. I was about to just leave my cart & walk out!

We have been customers of this store since it originally opened. We had become dissatisfied with it when products we usually purchased such as store brand nutrasweet and a few other items. We had shopped at Walmart and Kroger for a few months and decided to try Meijer again. During that process we had switched banks and tried to write a check for our purchases. This is the third visit to the store that the check was declined. After being instructed to call telecheck about the matter and doing so after the second visit and rejection of the check, I spent at least a half hour on the phone with them verifying the information on our checks. Telecheck assured me it was taken care of and would be accepted from here on. Tonight I attempted to write a check for our items and again it was declined. The cashier was great as nice as ever. When the lead person came to oversee the matter and I explained the entire citation she told us she could not accept a check if telecheck had declined it. I asked if she could write my drivers license number on the check and verify my info and I was told no she could not accept it. How did you ever do business before telecheck? Has the staff become so incompetent as to not know if a check come back with insufficient funds there is a legal obligation on the customer to make amends. We spend approximately $900+ in this store every month. If this happens again I assure you they will be told to put the product back on the shelf and we will go somewhere else.

Yesterday I bought Meijer Gallon Orange Juice from the Meijer in Auburn Hills, MI.
I opened that said Orange Juice this morning and it has gone bad. It smells expired, like it has gone bad. It tastes exactly the same. I understand Orange Juice is acidic. However this is over the top acidic and tastes rotten. The Orange Juice cost just under $5 dollars.
I was hoping to be able to just get the Orange Juice replaced. Thank You for your help and thank you for your time.
Respectfully,

Thaddeus Cook
[protected]

She was having a bad day and took it out on me. She had put other items in with my meat.
I did not say anything, but I did remove the items and put it in another bag. She said to me do you want to do it yourself, I said i'm just helping you out. I don't want to ruin your day. She said I know right and rolled her eyes. Then she set my change on the counter and I said thank you have a nice day, she replied with [censored] you. I just started shopping at meijer for the last four weeks. This was the
First time at this location. I guess I will be spending my money elsewhere. I can't believe how ratchet and unprofessional she was. I hope no one ever treats her parents like that. Totally ruined my day thanks raven!
I know you can't control the people that you hire. I would have a use the self check out but I had too many items. I know I would've done a better job. So disappointed.

I buy the Meijer brand frozen black cherries for breakfast smoothies and have for years now. Recently there has been an alarming increase in pits in the bags. In the past 3 or 4 times a year I would get one pit in a bag that gets chopped up in my smoothie. For some reason that has now increased to every smoothie I make. Partially chopped up pits are a dangerous choke hazard. I realize the bag states there may be pits in the bag, but from 3 or 4 times a year to every smoothie made ( I make 5 per bag ) is a huge increase. Whatever has changed in your process needs to be changed back because the quality has decreased considerably.

Tuesday 10-1-19/ 19:26:57 / Op: 2276024 Mutaz.

While checking out; the cashier coughed in my face several times.
When I brought the fact that he was coughing in face to his attention he tried to ignore me. After he realized that I was not going to let the issue go; he gave an unsincere apology.

My Perks card number is [protected]. Check my card to see how often I shop at your store and the amount of money I spend each visit.

I have gotten pass the selective greetings by the greeters at the door; but I will not turn a blind eye to rude and nasty cashiers.

I usually use the self check to avoid this type of interaction; but today I had more then 20 items.

I would pay higher prices at Giant Eagle if my patronage is not valued at Meijer.

Nkrumah Pollard
2952 West Case Rd.
Dublin, Ohio 43017
[protected]

As a spouse of someone with limited mobility I find it very annoying and that Meijer Amigo electric riding carts are slow, so few available, in deplorable condition having torn upholstery seats and are maintained so poorly.
After shopping nearly fifty years at Meijer, my husband and I both feel this business has profited more than enough to provide better customer service

Theresa and Milton Vann

On September 24th 2019 I received poor customer service from this employee by the name of Karen I was at the self-scan checkout Lanes my computer screen went reading error there was no one in this general area I notice to employees over by the entrance door so I waited it first looked around and did not receive any acknowledgement so I started waving my arms I noticed my red light alert light was blinking so I yelled and asked is there anyone working this area the two employees that was by the entrance looked at me one of the young lady started walking towards this area at that time other red light alert started blinking. Instead of Karen coming to address my problem she made me wait until she corrected the other alerts. So when she finally arrived to me she stated what's your problem I said to her you tell me I'm not an employee here she stated will you were waving and yelling I thought you had a problem I said my problem is this computer and if you were working the area this could have been avoided without me having to yell or wave my arms she said well I'm here now again. I asked her what is your name she did not respond I looked at her name tag and I said your Karen with a K. Now I have been a long a very long loyal customer and I have watched over the years how customer service has dropped turn all Time low and I believe employee training and customer care should be top priority because Meijer and other outlets are taking customer care for granted and it shows through the employees the employees treat customers like we are doing them a favor and that should change it should not be tolerated. You have employees that will gather in a group and gossip about other management scheduling employees their personal lives out in front and aloud where customers can hear. Now Karen she was over there talkin what's a greeter if she had been working her station ensuring good customer service that would help just speed up the time that other customers are waiting. Using the kiosk the self-scan Lanes, many times customers are trying to avoid operated cashier Lanes because of rude mean inconsiderate employees that operate those aisles. Many times we don't even get a thank you as we're leaving that's SAD... So Karen with a k needs to be reprimanded retrained on customer care skills if anything else work the station what area instead of talking two other employees. And one last thing it was a time at Meijer you could ask an employee question while you're shopping and they would be so gladly to help or answer the question but now it's like you're bothering them I had to give you feedback because customer's service is slipping Not only at Meijer but everywhere and we ask the consumer customer we have to speak up and speak out thank you

When getting to register and received no per cent off asked clerk attending self check out for assistance.
was told the sign was for lounge ware only. There was no lounge ware on these racks. Asked for more assistance and clerk made sure I was not to receive discount.
Called after getting home to talk to store director. Also
no help. So please do not plan on getting a honest answer at Meijer and always check your receipt as there prices are not correctly posted or stood behind.

Today on September 23, 2019 @2:30, I went to the Meijer to get my prescription filled at their pharmacy. Prior to dropping it off I informed the technician Johnathan that I wanted to wait for it. He replied by telling me that the wait time for it was at least 1hr & 30mins because they were behind. I'm a pharmacy tech myself for a different company and the wait time has never been over an hour. A normal wait time is approx. 25min-30min. I'm highly dissatisfied with Meijer pharmacy and I will not ever be returning to get any of my scripts filled. That is ridiculous and no wait time should ever be over 30mins. Meijer pharmacy had 8 technicians working so there's no excuse to why they aren't allowing people to be waiters and are making people wait over an hour.

1. This location NEVER has shoes for my 12 year old son and 7 year old daughter. It goes from toddler to adult sizes with nothing in between. Really?
2. Pretty much most of the time they are out of stock of the items I buy regularly.
3. Jugs of milk in the coolers just spewing milk everywhere and nobody cared.
4. Cashier opens up another register to move the lines along, picks and chooses who she wants to wait on instead of taking next in line.

In violation of FCC regulations this store is blocking cellular service in an effort to force customers on to store owned WiFi. I was unable to make a 911 call from within the store due to the block in place by Meijer. I am filing a complaint with the FCC notifying them of Meijer intentional actions to block cellular service for the purpose of financial gain from customer tracking.

Donna who claims to be a mgr was speaking loudly to another employee while I was in the store this morning. She was talking about the girls "girlfriend" and said something along the lines of I dont know why black people think its okay for their "lover" to come in while youre working. The young lady she was speaking with looked like she was about to cry. I understand speaking with your employee to correct an issue but to me this could be taken as sexual harassment by some. Her sexuality had nothing to do with the way she did her job.
I ask if the mgr was available and she said "Im the mgr, can i help you?" I just told her nevermind amd finished my transaction.
Thos poor girl didnt stand up for herself, so I felt compelled to say something.

Well to make it quick went there wanted 8 sirloins cut, because there were none out there..he said he couldn't because he was there all alone, and then went on to tell me They would be cheaper anyways in a few days..So I waited after my pharmacy scribe was filled went back and a younger man was there now. He cut them for me right away and was so present and respectful. But will never go there again when the older man with mustache is working. Meijer needs to do something about that gentleman, not the same as the Meijer's back in the day.

This morning at 5:41 I made an transaction inside the store for 44$, $20 of that went in fuel. I went outside to pump my fuel and then checked my bags to ensure I had received my receipt; for, I was handling someone elses cash. So upon discovering that the receipt had in fact not been placed in the bag along with the goods I purchased, I walked back inside the store and simply informed the clerks that I had not received my receipt and requested to be provided with one. Upon this request, the store clerk, informed me that he was unable to help me with such, saying that he did not have the knowledge of performing this task on the register and become very unwilling to help me. The store was full of people and with the tone the store clerk took with me, I was left feeling embarrassed. All three registers at the front of the store was occupied by 3 different clerks and the other two clerks did not speak up or offer any kind of assistance with my request. One only added that he as well did not recieve the proper training on the register to possess the know-how of obtaining/ printing reciepts. So, I calmly walked back out to my car and left the premises. All Im requesting now, is that Meijer properly trains thier employees and to review how important great customer service is, especially in the world of convenient stores. Without the customer your business and your clerks jobs would not exist and I believe this should be emplemented to your employees at said location. I under stand it may have been the end of a long shift for your clerks but Its was the start of the day for me.

We shop at meijer in eastgate almost every friday night. I can not believe how many times I wanted a sale item and it was gone. Some items I wanted that was not on sale that seems to sale out fast, but somebody cannot seem to order enough. Meijer purified water is almost always out, larosa's original spagetti sauce, (yes I have found it on some end caps sometimes?) And last week big hole for foldgers instant coffee. Which was not on sale. Also why on the weekend and the first of the month is there only two cashiers? I have more than 20 items and have no desire to go to self check out.
I have been there late evening friday and they are bringing items to floor from truck. Sometimes. Is it necessary to cram the floor with product. And theres nobody to put it up or no way for a customer to get it? Plus they make it seem like us customers are in their way when they are bringing product out. Maybe you need to look at new management. Apparently something is wrong here. And most of your cashiers have the personality of a box. What has happened to customer service? I dont need to be led around by hand, but customer curiosity would be great and product on the floor would make you a few more bucks.

You folks really need to do something about the Cedar Springs Meijer on 17 Mile Rd. Green meat, out of date dairy products, and spoiled produce are the norm in this store. Its disgusting.
The latest, (and what prompted me to finally complain) was a tub of crumbled cauliflower I purchased to make riced vegetables. Day after purchase, I opened my fridge to be hit in the face with the smell of rot. It stunk up my whole house. It must have been on the edge when I brought it home.
Another problem at this store is chronic refusal to schedule enough cashiers. wait times to check out of 45 minutes are common.

I'm not sure you understand why you have had the customer following and loyalty you do at this location. It's been the selection and customer service. Now the restocking of shelves is happening during times of higher shopper attendance instead of during post shopper times.
Selections have been sliced to next to nothing. Example, canned vegetables now has less
Than 1/4 of one side of an aisle. It consists of Del Monte (which I consider the poorest brand) and Meijer brands. With only Meijer having creamed corn. You're driving your loyal customers to Walmart. Also I've noticed management here has run the employee moral into the ground in the last 2 years. I've always interacted with employees and they've always been happy and overly helpful. I may get a "hello" and help but I can feel the store being sucked down. I have friends who have worked here and some who still do. Your management here has subverted the whole leader concept. You have a manager who does not know how to manage. He controls with abusive tactics and obviously hasn't been trained in supervision of personnel. He's erratic and all over the place. He yells and acts poorly for such a senior person. His name is Craig Knapp and he's your biggest moral problem at this location. I'm finally writing because I have always liked this store and I hate to see it being driven into the ground. If this is a company wide change, your going to lose your sector. If it's just this store? Your going to drive your patrons to Walmart. Sad.