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stranded passengers
On 1-4-09 our son had a reservation to take the Megabus from Milwaukee to Minneapolis. When the bus arrived, the driver got off and said he could not take any more luggage, he said he did not have room. After arguing with waiting passengers (mostly college-age students & parents) for about 15-20 minutes he supposedly called his dispatcher. He claimed another bus was on its way and then he left, stranding about 15 customers in a parking lot in the cold. We tried calling the local phone number for Coach USA (Megabus is a subsidiary, and there is no phone listing in the book for Megabus) and the phone rang off the hook. We waited for an hour for another bus to arrive and then gave up. We ended up making other arrangements to get our son back to college.
The complaint has been investigated and resolved to the customer’s satisfaction.
discrimination
I had a 5:30 pm reservation for a New York-to-Boston bus trip on Friday (August 1, 2008). I arrived at the Megabus' stop at 4:30 pm. There was a bus waiting and there were seats still available. Therefore, I asked the supervisor if I could take the 4:30 bus and he did not allow. A couple of minutes later, a girl arrived at the bus stop with a 6:30 pm...
Read full review of MegaBus and 24 commentsOverview of MegaBus complaint handling
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MegaBus contacts
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MegaBus phone numbers+44 141 352 4444+44 141 352 4444Click up if you have successfully reached MegaBus by calling +44 141 352 4444 phone number 2 2 users reported that they have successfully reached MegaBus by calling +44 141 352 4444 phone number Click up if you have UNsuccessfully reached MegaBus by calling +44 141 352 4444 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +44 141 352 4444 phone number100%Confidence scoreUnited Kingdom+1 (908) 282-7420+1 (908) 282-7420Click up if you have successfully reached MegaBus by calling +1 (908) 282-7420 phone number 0 0 users reported that they have successfully reached MegaBus by calling +1 (908) 282-7420 phone number Click up if you have UNsuccessfully reached MegaBus by calling +1 (908) 282-7420 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +1 (908) 282-7420 phone numberUnited States+1 (866) 488-4452+1 (866) 488-4452Click up if you have successfully reached MegaBus by calling +1 (866) 488-4452 phone number 0 0 users reported that they have successfully reached MegaBus by calling +1 (866) 488-4452 phone number Click up if you have UNsuccessfully reached MegaBus by calling +1 (866) 488-4452 phone number 0 0 users reported that they have UNsuccessfully reached MegaBus by calling +1 (866) 488-4452 phone numberCanada
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MegaBus emailscustomerservice@megabus.com100%Confidence score: 100%Support
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MegaBus addressBuchanan Bus Station, Killermont, Glasgow, Scotland, Strathclyde, G23NW, United Kingdom
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