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Megabusbus service

1
A Aug 03, 2018

Reservation Number
[protected]-M24R-2005-BUF-TOR
I made the above reservation on Megabus from the Buffalo airport to Toronto Canada, flying in from Florida for a wedding. When the bus arrived I along with two Canadians was told we were at the wrong stop but was allowed to board.*On arriving at the St Catherine's bus terminal stop, four p***engers with reservations but there was only one seat available, at this point the driver approached the three of us he had allowed to board and demanded that we disembark the bus, the time is now **:** pm. *The stop was deserted, the only activity was out of service buses coming in to park for the night.*The two young ladies took an UBER.*At a cost of $***. (They lived in Canada) I was then stranded in a place I did not know.*I Was unable to use my phone to get an UBER, nor did I have enough cash for a taxi. I had to then call my friend to pick me up, he lives on Weston Road, Toronto, about two hours away. Needless to say I was alone and very Scared and as we all know bad things do happen. It was now p*** midnight. I finally got to my destination at around *:**pm. *Finally I would like to add that if Megabus drivers decide to allow p***engers on the bus knowing that they might not be able to take them to their final destination, the kind thing would be to not let them board. This particular driver was also very rude.*He also told us to take the next bus, which was not scheduled for another five hours.*I spoke to mega bus customer service who transferred me to the complaint department but ok course no one answered

I trust that Megabus will make this right and come up with a resolution that is fair.

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