Having problems with MDG?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

Customer Service

+1 800 906 0975 (United States)
3422 Old Capitol Trail, PMB# 1993
Wilmington, Delaware
United States - 19808
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat9:00 AM - 7:00 PM
SunClosed
Head Office in Canada 
2940 Bristol Circle, Oakville, Ontario, Canada, L6H 6G4

Complaints & Reviews

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG Computers — Terrible company

I purchased an overpriced laptop from this company and right from the start of purchasing I was a little...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG — Bank Fraud

I bought a computer from MDG. They were to take payments from my bank account. However, after one NSF they...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG Computers — Rip off

My mom took here desktop in for service because the DVD burner stopped working. They charged her %50 to...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG Laptop — Laptop Hinges

I own a 17 inch dual core laptop, purchased through MDG online. I am paying on it monthy. My address is 297...

Waterloo

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG Computers — Mislead on purchase

I purchased a computer in January 2006 as advertised on TV for just a dollar a day. When I phoned to enquire...

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG Visionbook Pro 3700S — MDG is a fraud company

I purchased a MDG Vision Pro 3700S notebook on payments 02/28/2007 and bought the 3 yr parts & labour...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG Direct — Sales person was extremely rude

They guarantee you get approved. The problem is, if you have decent to bad credit, They will tell you have to...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG — Computer problems since day one

I bought my computer 3 years ago and have had nothing but trouble with it. First of all I was told I'd...

London

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MDG ComputersBad service

In October of 2008, My laptop which I had purchased through a MDG computers Television ad, had broken. It seems the hinges had siezed. (things that had never worked on the computer was the F3 key which turned the mouse pad on or off, the CD rom stopped working within a month of purchase as well.)When i tried to get service for this computer, they told me i would have to ship it back to them and they would work on it. My business centers around my laptop and could not send it back to them, so i worked with it the way it was, not needing the CD rom and using a piece of cardboard to cover the onboard mousepad. BUT I decided I would give them another shot, I ordered another Laptop computer. the end of November 2008. After going through their paperwork hoops the deal was finally made and apparently the computer had been shipped. and would be in within 7 to 10 days. The package was lost, for weeks. They couldn't find it and refused to resend another one. my husband also purchased a desk top computer from them around the same time as I did. they also lost one of those packages as well. the laptop from november was shipped with a bad AC adapter cord, it makes hissing sounds, when i called them to have it replaced. They told me i would have to ship back the system and they would fix it. Again my business continues to be ran by my laptop. after spend over $5000.00 there in the last 2 years you think they would just send out another adapter and what if the next one they send out also makes the sound? On top of having to speak to them 30 to 50 times since november for many issues concerning both products. the windows activation on the Desktop keeps expiring and I have to keep calling. The salesman for my laptop had such poor language skills that I had to keep getting another agent to help me understand.

When 1 computer is faulty after owning it, then it's a dud, and move on... BUT when you order 3 from the same company and you have problems with all 3 then there is an issue with the company!

I have contacted the company and told them I want to return all the products, they told me it is my choice but they would still go to collections and affect my credit rating.

So as a consumer I can not return the product and get my money back, like a normal business. So I continue to pay for faulty computers with even less Knowledgeable computer support staff.

In the future, I will not buy an MDG computer ever again. But this will in the end cost me thousands of dollars, because I am unable to get my money back or return the items.

(at the same time as I bought these 2 computers from MDG, I bought my children each a DELL laptop and yet to have problems with ANY aspect of those purchases.)

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    MDG Sold me a lemon computer

    Buying a computer from MDG in 2007 was the biggest mistake of my life.I asked them if it was in home support before I bought it & they said it was.Well it broke down before Christmas of 2007 & I sent it back to be fixed plus I had to Pay $20 dollars for insurance with them in case they lost or broke my computer.Every time you would have to send it back to them the charge was $20.It was the power supply as I expected plus I told them that the dvd burner wasn't working properly.Well got it back a month later & it was the power supply & they also told me the fan wasn't working.So I thought great depending on how long the fan wasn't working for the hard drive will likely be the next to go.Then I go to try & burn & it still isn't working properly so I call them & find out that they never even looked at the dvd burner so they expect me to send it back again to be fixed & then I will have to wait a month again to get it fixed.Also they have a seal on this piece of crap computer & you can't even clean the dust out of it.If you break the seal the warranty is void.This computer has been nothing but a head ache. I called them & told them I didn't want it because it was a piece of garbage & that I wasn't going to pay for it but they wouldn't take the computer back. Now about 2 months ago the screen went & then just last 3 weeks ago the hard drive went. So now the whole thing is sitting in my basement closet. So the whole computer didn't last not even 2 years & I am typing right now on my dell that is like 4 years old. I am so mad at myself that I got a computer form them & they ripped me off & I refuse to pay for a lemon. If you goggle them you will see other people got ripped off by them as well & I so wish I had of goggled them before I got a computer from them. Now my name is in the collection agency & it will stay there for life before I pay for that MDG lemon computer, Please do not get ripped off by MDG like I did.

    I want MDG to know I am going to spread the word about their company to every person, friend, stranger I see or come in contact with.

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      MDG Computers — Want my extended warranty money returned

      Last year we bought a computer from MDG in Vancouver. The fan is acting up now and I tried calling the number...

      Vancouver

      MDG ComputersHorrible place to purcahse a compuer form.

      I too have been taken by this company. We purchased a computer in January of this year(2008) at MDG in London. I ordered my computer to have a card slot at the front of the computer for my camera card and they did not install it. I also had upgraded my keyboard and mouse and they sent me the basis one. Because the card slot and the speakers they threw into the deal for being a first time MDG customer were not in stock I said I would come back in 2 days once it would be in. They still did not have my speakers and forgot all about the card slot. To top it all off when we got everything home they didn't inlude a power cord. I called them and they were ever so sorry but thier techs are very busy servicing people and it was an over site on their part. I called them and said I was getting a bad feeling from them about all the missing components and would prefer my money back. It was then I was told no refunds or money back. They had no idea what I did to the computer. I had to remeind them I did nothing as I didn't have a power cord to use it.

      I would never buy one from them again and now it is Oct 2008 and I have to look at getting a new computer because the one I purchased form MDG doesn't work at all. I have had to put more ram on it and a new video card in it because what they installed would not support Vista.

      Make this a lesson to all. Stay away from them. I have heard good stories but more bad. Anyone I talk to about computers either has experienced or knows someone who has experienced the horror I have gon through.

      It is especially disheartening cause I don't know that much about computers nor do I ever want to. I can buy a car and not get ripped off. Why can't I buy a computer and not have the same trust in the sales person?

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        • Cw
          cwquinby Sep 29, 2014
          This comment was posted by
          a verified customer
          Verified customer

          Anyone can put a stop payment on this company, let them take you to court and demand from the company specific performance of their own contract THAT will shut them up as they will have defaulted the original contract with you

          0 Votes

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        MDG Computers — Warranty fraud

        I bought a new laptop from mdg computers.It had a standard warranty of one year and I was told by the...

        Oakville

        MDG Computers — Scam

        I received a coupon in the mail for "Free Premium Anti-Virus Protection Suite", "Free Installation and...

        Hamilton

        MDG Terrible quality product!

        I bought a MDG desktop computer with Intel Premium 4 inside in March 2006. The computer started overheating and shutting down periodically within the first 6 months. I would leave it off for a while then I would turn it back on, and it would work well for quite a while and I thought that whatever was wrong was fixed. It started up again in March of this year, but much worse, I contacted MDG technical support and they told me it was either Windows (and I should try re-installing that) and if that didn't work it was probably a hardware problem (I had not installed any hardware, the only parts in the computer were all original from the factory), I wrote back and told them I couldn't get it to stay on long enough to re-install Windows and I asked for the specifications for the model I have so I could take it to a repairman. They told me to download PCWizard... I had already made it clear that the computer would not stay on for longer than a few seconds. I finally got the repairman and when he opened it he found that the computer was missing a fan... Due to this manufacturing oversight I had to buy a new Intel Pentium 4 64B Processor 631 lt - 3.0G/800/2M/5775.

        1 Antec 80MM Tricool 20/26 CFM 18/24DBA,
        1 Antec 120MM Tricool 39 CFM 25DB.

        For a cost of $207.21. The lack of the fan and the resulting overheating had burnt the processor and the 1 existing fan.
        I am still paying for this computer and I would like to know if I am within my rights to ask MDG to reduce this cost from my balance.

        I am tired of dealing with them directly as they don't seem to want to listen to you when you do explain the problem.

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          MDG ComputersTotally dishonorable, and cannot be trusted

          I purchased a MDG laptop as a Christmas gift for my husband. I also purchased a Wireless Optical Mouse (around $50). When I went to pick up the laptop and accessories on December 24th, 2007, I was told that the wireless mouse was out of stock, that I was just to call back after Christmas and when it was available, and I would get one. However, I have phoned twice and went to their store personally - they said I have no proof that I didn't get the mouse when I picked up the laptop - and oddly enough, there is nothing marked on the receipt that it was out of stock. So I should have listened to all the bad rap on this company - totally dishonorable, and cannot be trusted. Stay away from MDG - don't learn the hard way like I did.

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            • Do
              Docc Apr 20, 2013

              They are only there to rip you off I started with a deal of a nexus 7 Bluetooth headphones $80.00 and speaker $80.00 after paying the three security payments, I was told that the nexus was out of stalk. they tried to pawn off a lower tablet to me. when I didn't go for that they said that the Speaker were out of stock but they would give me a $200.00 printer. The printer on the market was only $80.00. then they threatened me that they would close the account and I would have to apply again. So I settled for a 1 TB hard drive an other $80.00 item.this all cost the same as the original order. Please be careful with this "COMPANY?" My biggest problem is this is the only way I could have gotten the tablet They are the ones who should be checked for fraud I also reported them to BBB with no luck.

              Good luck with them. I will get even with them.

              0 Votes
            • Do
              Docc Apr 20, 2013

              Please people bring this forum up to day.

              0 Votes

            MDG Computers — Bad customer service, bad product

            On September 13, 2007 I contacted MDG computers to let them know that contrary to what we had been told by...

            Hamilton

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            MDG Computers - DurabookMDG Computers is useless!

            I go to the IBT (International Business and Technology) program at my high school here in Canada; it has a focus on (obviously) business and technology. As part of the program, we were forced to buy a laptop through the school, these were Durabook models. Let me first tell you the price and specs: $1800 for a Core 2 1.73 Ghz processor with 1 GB of RAM, a 120 GB hard drive, Intel Integrated Graphics (low end, can't find exact specs), 2 batteries (one 9 cell, one 6 cell) and 3 yrs of in-school warranty (on a weekly basis). Yes, $1800, and all we got was XP Pro with Word, Excel and PowerPoint (plus InfoPath and Access) 2007. For $1800, we were given such a useless computer, I could have gotten a better model (I checked) from Dell for around $800 with 3 yrs. of next-day, in-home support. After getting the computer, many people had hardware problems; my keyboard never worked from day one, almost everyone's screen has something wrong with them, and, well, that's just the good side.

            I want to make one thing clear before I continue: we were given a Windows Vista Business key, but no installation CD. I called Microsoft, and they said this was illegal. But the worst part is that the copies of XP we have are PIRATED, none were able to activate, so MDG used a USB drive with a crack or something similar (same one for everyone) to skip activation on the computers. Of course, I contacted Microsoft on the matter, they said they would look into it.

            Now, let me tell you the blatant lies they told us. They said we'd be getting two 9-cell batteries with 5 hrs of battery life, we instead got a 9 cell and a 6 cell with 3 hrs and 2 hrs of battery life, respectively. They said we'd be getting a 160 GB hard drive, but we lost 40 GBs for no reason. They also promised 2 GBs of RAM, a better processor, and 'lots' of preinstalled software. The laptop itself has the fan on the bottom for some reason, and it gets incredibly hot after little under an hour of continuous use, so does the charger. The core temperature of the processor is, on average, over 60 degrees Celsius; its maximum temperature is about 100 degrees. It spikes to over 80 degrees in less than 2 hrs sometimes. The laptops are also unusually heavy; the battery alone is about 2 lbs.

            I could go on forever. There are no buttons or sliding things to open the lid, instead, we have to just pull it open. There are clips that keep it closed, these often break, for a while, MDG refused to fix them, saying we were abusing our laptops; only after multiple complaints from parents did they start fixing them. They only come once a week to our school, we have to fill out a paper form and put it in a box to get a repair. And even though we have to sue these laptops for four years, they only give us a three-year warranty.

            Let me end by saying DO NOT BUY FROM MDG, they WILL scam you out of your money and refuse to fix their shoddy computers, many others share my view (just search complaints.com for 'MDG'), and I hope that MDG will never sell another computer. They lied to us, refused to fix our laptops, used pirated software, and took our money. And you know what? Our school is now going to allow any brand of laptop for people to bring next year. Unbelievable how a company can scam students and leave once they've made a quick buck. Or a couple hundred thousand.

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              • Md
                MDG SUX Feb 07, 2008
                This comment was posted by
                a verified customer
                Verified customer

                wow, yo, your telling the truth, i don't get it, why don't we all just make a big group and sue them, and you didn't mention the graphics card, it's so old, you can't even play most #-D games. everything else by the way, is perfect. if i havn't made my point, to shorten this up,
                MDG SUX!!


                By: MDG SUX

                0 Votes
              • Md
                MDG SUX Feb 07, 2008
                This comment was posted by
                a verified customer
                Verified customer

                Sorry, lol, you did mention the graphics card, maybe not to well, but my part of that end clears it up, Good Job!

                By:MDG SUX!

                0 Votes
              • An
                Andrew Baker Feb 18, 2008
                This comment was posted by
                a verified customer
                Verified customer

                Hey, thanks for the great post. I'm a student of ibt as well in ontario. and ive also suffered through the same dilemmas as you, i take it you are in grade nine? i believe the grade 10s got el 100's but thats beside the point. the school didnt actually force us to buy theese laptops but they did make it very clear that others were frowned upon and you would be outta luck if they didnt work. that was bull. we were in less luck with the [censored] mdgs. the warranty was a joke and the used it as an excuse to charGE $500 extra but they refused to fix 2 cent clips for a week until i referred everyone i nkew to get they're clips fixed (you're welcome) ive had mine replaced 3 times and im startign to wonder why they dont just switch for stronger clips. when i asked the heavy-accented, probably iilegal immigrant, why theyu didnt just have a button on the front, he said that all new laptops are like that. i havent seen any... and i doubt that hp would have breaking clips on their laptops. the dirability test was another joke..... the drop test was 13 inches: a complete failure, the motherboard fractured, so they only insured it for a drop of 3 inches which is like placing in on a table... WTF. the scool said theyd withstand falling down the stairs, people are already returning their laptops at 3/4 the sale price and going to buy much better hp or dell notebooks even after pocketing 500$. DONT BUY MDG, THEY USED PIRATED SOFTWARE AND CHEAP HARDWARE, THE ONLY GOOD I CAN SAY ABOUT THE COMPUTER IS:

                0 Votes
              • Th
                The graphics Card Oct 02, 2008
                This comment was posted by
                a verified customer
                Verified customer

                The graphics card is quite old and useless
                it has barely any power at all
                we dont even have an s-video port!
                all we has is a vga port and the "SUPER STRONG" graphics
                the graphics card is old and is was not even available for laptops that were priced $1300+ and I checked
                trust me
                these are the graphics specs:
                -Mobile Intel 945GM chipset family
                -224mb video ram
                -video card 3d acceleration
                -2.0 pixel shader
                thats all!

                there is no vertex shader and there is no video HW Transform & Lighting (that is just sad)

                btw for the fan problem, just use it as a heater, winter is coming soon anyways lol

                0 Votes

              MDG Disgraceful customer service!

              I made the same mistake of wanting to buy Canadian. I went to the MDG store in Newmarket and was sold a system by a student. We got the system home and noticed that there was a white “speck” on the flat screen monitor. We called MDG and were told, “not to worry” because that often happens with the flat screens. Usually there are four or five of these dead pixels and we were lucky we only had one.

              A few months later my computer crashed and I took it back to MDG for repairs. I told them that it was a business computer for three businesses and one business was an international health charity where patients depended on us for information, support and referrals to specialists in their area of expertise. I didn’t want them to think that we only used it for e-mail and computer games. We were told that they would give us same day service for an extra fee. We paid the fee and got the computer back within a few hours. Even though that was a nice turn around time, we live out of town and had to sit in a Tim Horton’s for two hours while the computer was being fixed. Anyhow, I should not complain.

              Over the past weekend I had intermittent problems getting on line. I checked to see that my firewall and virus programs were up to date and were running. They were. I did a virus scan, registry scan, pest control for cookies, Counterspy, and Ewido (anti-spy program), then I did a disk clean up and defrag. The defrag program would not run and would freeze my computer. I figured that this was beyond my expertise and called MDG for an appointment. They said to just bring it in. I said that I needed a fast turnaround.

              I brought the computer in around noon on Monday and spoke to the Techie. He began telling me what was wrong with the computer without even looking at it and everything was my fault and was going to cost me. He said that we didn’t have a virus program (we did) and then he said that it was a free program (it wasn’t). We told him that we had the paid version, which gave us some extra perks, and he demanded to know what those perks were. That is when I started losing it. He also told us that defragging the computer was a waste of time and that it did nothing to speed it up. I told him that on the contrary, I found it made quite a difference.

              Two days later (yep, we told him that we needed the computer fixed immediately) my husband checked on the computer and the techie told him that someone had installed and old modem. We told them that they had built the computer and if anyone had installed an old modem, it was them. By Thursday we were getting fed up, then MDG called and I had hoped by that time that they were calling us to come and pick up the computer. Not the case.

              Now the techie is telling me that my virus program is out of date and my computer was probably filled with spyware and viruses and he would have to sell me his virus protection software at a cost of $100.00 but that he was waiving all inspection fees and cleanup. First of all, all computer companies clean your computer when it comes in for repair. This reduces the risk of foreign objects coming in contact with computer parts. Second, the computer is just over a year old and I had an extended warranty so I should not be paying for anything. He became obnoxious and condescending and continued blabbering on about the out-dated virus freeware I had. Now I am mad and I shouted at him (something I am not proud of but he was really pushing my buttons) I told him that the virus program was a PAID version and it updates automatically every two days. I also told him that I do not take my computer online unless I see that the virus program logo (which is visible at all times in the tray) is brightly coloured indicating that it is up to date and is running in the background. I told him that of course it was out-of-date because the damn computer hadn’t been turned on in four days and the program was automatically trying to download and update the virus protection as it is set to do.

              That is when he became surly and said that he would only fix the modem since I was so sure that was the problem. That is when I hung up on him and called MDG head office.

              The head office was supposed to have my computer picked up from the Newmarket store and delivered to a competent repairperson at their Head Office and then returned to a store near me. I told them not to make it the Newmarket store because I was never going to go back there. Newmarket is 45 minutes from me and the next closest store is just under two hours. Nice, when you have three businesses to run and have to shut everything down to chase down computers.

              We had this conversation with MDG around 4:30 on Thursday. It is now 2 p.m. on Friday and still no word about my computer. I am trying to work with a laptop computer and my backed up files. As we all know, laptops are not made for long hours of work and it is throwing off a lot of heat. MDG’s ineptitude could easily cost me two damaged computers.

              Would I buy from them again? Not a chance.

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                • Da
                  Dave Bawden Jul 28, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  We buy on average 3 computers every 18 months for our graphics related business and thought we would try MDG.

                  Didn't get what we thought we were buying, from the MDG store in London (Wellington and Bradley) tried to solve the problem by talking to the store and asking what could be done to update the system to what we needed and didn't receive a straight answer from the sales person, in fact he was extremely rude and ignorant. Called the corporate Head Office and was told that I had to deal with the store I bought the computer from because they were all franchises. Apparently there is no phone number you can call, only an email address.

                  The saying once bitten twice shy applies in this case and also more importantly "Caveat Emptor". There is no back up at any level and they certainly have no idea about good customer relations. Very disappointed and surprised by the outcome, would never even think of buying from them again. Suggest anyone thinking about MDG should buy with caution.

                  0 Votes
                • Da
                  Dan b Sep 15, 2008
                  This comment was posted by
                  a verified customer
                  Verified customer

                  Although it would be nice that a computer should work regardless where you bought it from. I laugh because anyone who even remotely knows how to buy a computer knows not to buy one from MDG. NEVER EVER buy one from MDG. It is basically a scam and its unfortunate that you two had to buy one from there. Goto Futureshop or Best buy .

                  0 Votes
                • Re
                  Reviewer81664 Sep 09, 2015
                  This comment was posted by
                  a verified customer
                  Verified customer

                  I ordered a bed from mdg a year ago and made payments every month and just found out is not the bed i ordered

                  0 Votes

                MDG Computers - Whitby, Ontario — Folks, Stay away from MDG!

                This is regarding my purchase of an LCD TV from MDG Computers store in Whitby, Ontario. On May 29th, I took...