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MDG Complaints 61

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1:22 pm EDT
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MDG leather recliner couch and double love seat recliner

I financed a double love seat that reclines it came and it worked great for a few weeks now it gets stuck when it reclines also my black leather recliner couch I purchased came and it doesn't recline at all I have sent videos and pictures to Mdg and they won't replace it I was told when I wifjend up for this company that you could return things this company is terrible I am paying 81 dollars a month for things that don't work I am not going to pay one more dime till these problems are fixed I changed bank accounts so that Mdg can't take my money until this is fixed please respond

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8:20 pm EST

MDG Shipping concerns

December 16th I apply for credit, instant accepted (shocker...)

December 16th only applied cause I wanted a 75" tv for Christmas to myself

Clicked add to cart to find out that it is not able to be shipped to my house (which is next to a major city...

December 17th Contacted mdg and was advised that the item is too large to ship to my house using their carrier who delivers the large items... cause ups or purolator is too expensive

BUT the guy would look into it and call me back within an hour

December 18th, still no contact, so I all back and speak to a different guy who said same thing but felt that it should be deliverable, and would call me back within the hour,

December 19th, NO CALL BACK (shockerrrrr) so I receive an email asking me to provide a survey, or i can go straight to management with my complaints...

December 19th I filed a complaint outlining my displeasure with grave detail,

December 20th 10:13pm NO CALL BACK (this is a growing trend here) so I send yet again ANOTHER complaint via the survey

DECEMBER 27th... after countless messages I still received NO response

Hey mdg if this is how you do business, then dont ever contact me again for your products, this is the most unprofessinal company I have ever dealt with, follow up with your customers should be #1 priority!

Fix your system! Cause its costing you business !

Problem #2

There is a huge price discrepancy between what's showing on their site vs what that are actually charging me

And it indicates on bbb complaint that its because it's a members and non members price,

But theres clearly NO indication on the pricing showed that theres a difference if your a member or not

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11:22 pm EST

MDG 65" hisense 4k tv h8

I received the tv I ordered today. Set it up and turned it on and nothing but a black screen. Does not do anything. The black will turn lighter black if you hit picture button but still black. No splash screen or logo or set up for language or time. Was hoping to have it going before Christmas because of the Xbox one x that came with it that I was giving to my daughter. I do not have the money to pay for shipping to send back. I paid for extended warranty as well. Would like this problem fixed as soon as possible please.

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6:35 pm EST
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MDG issues with verification and my sales rep

Hello my name is Michael Conklin my order number is 2548248 I ordered the xbox one x and I have sent in all the info I needed to and my bank statement was accidentaly cropped so it was put on hold so I sent in a new one witch was good my sales rep said he was going to take the hold off and get it to the varifaction to get it going I hold him how important it is to get it before Christmas the first payment has already been rakin out and cleared threw my bank and I am a repeat customer and my order is still on hold I've tried to call and email my sales rep with no reply at all if someone can look in this it would be great cell#[protected]

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6:34 am EDT
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MDG I signed a contract with mdg they in return will not give me my product after they took my money

Date 08/20/2018... I purchased 2 items with mdg I fulled the required down payment..in return the said after they took my money someone will contact me when shipping will occure 4days gone by and nothing I called after being put on hold for 10 mins and phone just gone dead iv been miss treat by this company and lied to... When I got a hold of someone.. They said we are not giving you the product or honoring the new contract. You owed us money from 2008. They said.. I file bankrupsy a yr later cause of x comminlaw took house car and had to pay out bills out of my controll it was hard.. I puy company in bankrupys mdg.. When I filed for credit again to build on they said yes..6 down payments and we will ship you your product ok I said great... They in return lied on the agreement I believe from the begining.. I was misled and lied to and sighed a new contract..

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Update by james kieley
Oct 25, 2018 6:38 am EDT

they are not responding to my calls..or honouring the new contract

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7:50 pm EST

MDG laptop purchase

Tried to Purchase a Laptop in the US, while still paying on one in Canada, AFTER they took my shipping and first payment, they canceled my order and told me they were going to apply the amount to what is owed in Canada.

FRADULENT! I am protected by the american consumer act! I called my bank and disputed the charges as they canceled the laptop order. They cannot withhold money for a purchase in another country for a past due account in another, that is MONEY LAUNDERING!

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5:28 am EST

MDG Beware

Don't take credits from them, be careful.
Several days ago they gave me a $4000 credit, but everything looked very suspicious. Of course, I won't fall for this and won't take this money. And the reason is that they asked the details of my bank account. They wanted to know absolutely everything and assured me they needed this information for security reasons. Oh yeah?
What a big lie!

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10:05 pm EST
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MDG Rip offs

This company is awful.
Boyfriend got a computer, was approved and had been paying for a year, making payments every paycheck. I asked him "whats your remaining balance left on this computer?" of course he was like "oh, its down to like $800 by now" (originally it was $1500 for the computer) So I said, ok.. but whats left to pay on it, we should know, you need to find out. So he called in to ask, well to our surprise my bf had a remaining balance of $1400... So he had been paying for a year, $40 every paycheck being withdrawn from his account for this computer and all that was paid was $120.00 and the rest of the money went to interest. Thats ridiculous. So in total my bf had let this company take $1080 and we found out that we barely skimmed the surface off any of the debt. Like what kind of company does this? obviously this company.
Hopefully this helps those of you who are in the same situation. We are going to stop paying for this computer. It would take eons to pay off this computer and heck we paid a lot already, so screw this company, we are keeping this computer and are going to stop paying them. We will either make a stop payment, or just change his banking account.
There is no need to even try to deal this situation with the company because I'm sure there is no way they would care to listen to anything, plus they would probably say anything they could to blame us rather themselves. So this is my story. Do yourselves a favor if your in the same situation and do the same as we are going to do.

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12:58 pm EDT
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MDG Shipping Charges

so I look at getting one of the laptops from them. Its $1407 dollars, ok and you get a Free 32 Gig 8" tablet with it great.
I figure what the hell I have a 2070.00 credit limit. I look at the paper work they want to me sign and my total for the laptop is $2069.97
I'm like wait a minute that's over $600 dollars more then what the laptop costs. " The $1407 is the promotional price but you have chosen to get the free tablet so its more expensive" So I am like then it is NOT a free tablet if I am paying $600 more for getting the free tablet. No only about 200 more as you have shipping and taxes. Says that their Company standard rate for Shipping the laptop UPS is $130.00 I am like WHAT? Are you shipping it same day? I ship Computers for my job out to my Techs and it does not cost me $50.00 for 2nd day to ship a Computer and you are telling me its $130 to ship a laptop? ITS BS that right there when they would not let me do 3rd party shipping or any discount on the Shipping lets you know your dealing with CROOKS and LIARS saying that's their company rate. John Doe can walk in off the street and UPS Over Night a laptop cheaper than that!

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5:48 am EDT
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I noticed two unauthorized charges from my account, and the company MDG computers Canada took from me about $160. I contacted their customer services and started to ask, why they took money from me. The agent tried to assure me that I signed the contract with them for 48 months. I never did any stupid things like this before, so it was impossible. They are...

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1:55 am EST
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Right now, I have a few items I am paying for through MDG. Two of the items were laptop computers, both in which broke down, hinges falling off etc..When I spoke to someone in their sales department prior to signing any agreement, I was told that the agreement was based on a 2 year term in which the laptop would be fully paid off. The very first laptop wa...

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10:08 am EDT

MDG Randomly charged me

MDG Subscriptions randomly charged me for $2.50 and then for $39. I have never even heard of this company. I had to cancel card and dispute the charges. It seems that a lot of other people have also complained about this company.

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8:14 pm EST
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MDG herassing me

I was approved from them had to pay 150.00 not sure were that is from but anyhow I deal with another provider I dont need a deposit. I love the company I am with I will stick to them but the last time I tried again it was gone up to 250.00 this is unreal. Anyhow I heard MDG is a rip off and so is other rental companies I dont care what others say but please stop disstractin people who are on low income and keep it too your selfs thanks

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8:09 pm EST
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MDG Incorrect Statement Calculations

MDG Canada has been added to my list of companies I would never recommend to anyone. They are extremely unprofessional and I haven't yet had a pleasant customer service call with them. The last issue I had with them was today when I called them about my online statement.

The statement shows the prev principal balance being the same as the new principal balance even after credits and charges. If you do the math it doesn't add up. I was told by a representative that the math doesn't add up because the interest is being charged on the same day as my statement date. So I asked her if everyone's statement that generates on the same day as their interest charges will be inaccurate in their calculation. She agreed.

So we have some people getting the correct calculations and some people are not, how's that for professionalism. Now I can see that these reports are being generated by Crystal Reports and I'm guessing that the issue is just with the logic of the calculations used by the report. The question is: If they overlook the report calculations, what other calculations are they overlooking? Maybe they are overlooking the calculations for interest and stealing pennies off each account?

When I made the first call about this I was put on hold for 5 minutes then the call was disconnected. (I'm guessing she didn't have an answer for me). The second time I called same thing this time I was put on hold for about 10 minutes and then was told the supervisor had just left since apparently it was after hours. Now I'm not sure any of you have worked in a call-center before, but I know that in a call-center there is ALWAYS a supervisor, although they typically do not like to take supervisor calls. So I don't buy that when they tell me that.

After all that I decided to post a comment on their Facebook page, which was very quickly removed and my facebook account is now unable to post to their page.

It just goes to show that MDG is very unprofessional with unprofessional representatives, inexperienced developers, and all around unpleasant company to deal with.

MDG does not deserve to be in business in my opinion.

Attached is a copy of one of my statement as I refer to above.

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7:34 pm EST
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MDG Highly Unprofessional

MDG Canada has definitely landed on my list of companies never to recommend to anyone. MDG Canada is very unprofessional and I wouldn't be surprised if they are actually ripping people off due to incorrect calculations by their billing system.

I had issues with MDG from the start, but today I received an email notifying me that my monthly statement is ready. So I go and check and after carefully examining the online billing statement I realize that the values are not totaling correctly. They show your 'Previous Principal Balance', subtract your payments, add interest and admin fees, then show your 'New Principal Balance'. The problem is that the New Principal Balance is showing the same as the Previous Principal Balance. Now the only way that could occur is if the credits are equal to the charges, but the credits are greater than the charges, therefor the new principal balance should be less than the previous principal balance.

They tried to explain to me that the numbers do not add up because the interest is charged on the same day as my billing statement. They said that depending on the day when your bill is generated that the number will or will not total properly. They confirmed with me that there a group of people where the statement add up properly and another group of people that are getting incorrect totals on the statements. If that's not unprofessional I don't know what is.

The statements are generated using Crystal Reports so I'm assuming it may just be poor programming and incorrect logic in their calculations. But if they can overlook the billing statement calculations that they send out to ALL of their customers, what other system calculations are being miscalculated? Maybe the interest calculations are stealing pennies at a time from everyone over time?

They also show a current balance value which seems to be the correct value, but shouldn't the current balance equal the new principal balance? Anyhow so speaking with representatives at MDG went nowhere as I had anticipated. I was hung up on by the first girl I was talking with when she was supposedly was getting a supervisor, then also hung up on by the second girl when she told me the supervisor had apparently left the building since it was after hours. Now I'm not sure if any of you have worked at call centers before, but I know that there is ALWAYS a supervisor somewhere during call center operations, although they typically do not like to take supervisor calls.

So then I decided to let people know of my horrible experience with MDG. If I don't advise people of my experience with them, how will anyone else know ahead of time? So I made a post on their Facebook page, which was very quickly removed and my facebook account was blocked from making any more posts.

Anyhow MDG Canada is an unprofessional company with unprofessional staff and inexperienced developers. I would never recommend MDG to anyone, they don't deserve to be in business.

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RJCAMPBELL
Hamilton, CA
Mar 21, 2013 10:13 pm EDT

100% AGREEABLE, i started a post and within 7 hrs. it was delted from facebook.i will be reposting via my control shortly, the story from start to finish along with email exchanged via both parties.my last phone meeting ended up with a very unpolite person hanging up the phone in my ear, just after i was threathened they were going to lock my electronics units with a software they have in stalled by company befor you receive it.(( isn, t that illegal hacking))) after everything is posted i, ll let the public decide on the outcome of the whole issue. WITH MDG EMPLOYEES NOT MAKING SURE THE CUSTOMER COMES FIRST.

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7:45 am EDT
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MDG Horrible Business

NEVER BUY ANYTHING FROM THESE PEOPLE! No body there know what they`re doing. It is an absolute JOKE.
I bought a computer from them 7 years ago that didn`t work when we got it. We sent it back and waited 8 months for the new one which only lasted 8 months before it too, overheated and needed new parts.
Apart from them their financing is ###. I phoned 7 years ago and filled out an application with someone who was taking over the financing from me. We sent in their social insurance information, drivers licence, work info., living info. all the things you`d need for financing. I was told by someone at MDG that this would mean the account was no longer in my name.
5 years later I find out that not only is it still in my name but that they don`t have any information on the person we added to the file and it has been affected MY credit this whole time (even though it had NOTHING to do with me anymore).
EVERY SINGLE TIME I PHONE no one knows what they`re talking about. I get transferred to at least 6 different people and spend on average 60 minutes on hold. NEVER EVER EVER DEAL WITH THIS COMPANY!

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654s35d
CA
May 19, 2015 2:33 pm EDT
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I started making payments on a computer .
After about 6 months, I couldn't afford it anymore.
I called them and told them this, and attempted to return the computer. They told me NO RETURNS, NO EXCEPTIONS.
So, what the H*** am I supposed to do now.
Well, I stopped paying, changed my bank account, and now its been 2 years since.
They have been calling me, (sorry a "lawyer for mdg" ) has been calling me threatening to sue if I don't pay it NOW.
I would recommend keeping any and all documents, as well as emails.
They are absolute crooks! Our computer was 1700$ and after 2 years, our balance was still over 1500$! I was making payments of $100 a month, so lets do the math; ***** = so thats 1200$ a year, so 2 years, i've paid 2400$! but supposedly I still have a balance of 15hundred/something...!/!//?
The better business bureau should shut them down for good! so they cant do this to anyone else!

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6:05 am EST
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MDG Rip off

Yep, as I see, MDG is still in the business of ripping off the consumers!

we bought a desktop from this nasty company in 2005, bad enough they didn't ship what was promised on their ad (all in one printer (not a cheap little $20 piece of crap printer only! Had to pay more for advertised special!), camera (not a toy! had to pay more for advertised special!), Great warranty (If you send it back to Ontario! Pay more for extended!), In house financing (Oh, when did they take over Wells Fargo?! Oh yeah - Really pay through the nose! buck a day? holey cow! when did they put 30 more days in a Month?!?!?!)

Then to top it off, monitor was cracked when it got here! charged us for replacement.

Now here's the great part-Hard drive crashed (10 months old) - oh send it to us (On your nickle of course!) and we will fix it. Cheaper to take it to a local shop. Oh did you know the fans were just about shot? $200 later, tech suggest the parts are substandard - Known him for 20 years!

Couple of years down the road. Hard drive crashes again, this time we find out that the Motherboard has been shorting out all along, not really worth putting a new hard drive in.

I think we ship all our computers to help improve third world countries, and MDG goes over and buys them back for a handful of food, just so they can put this garbage together and sell it back to us! Or maybe they just go around to garbage bins and pawn shops, add a couple of tweaks, and Voila - BRAND NEW COMPUTER!

We'll go to Staples, Future Shop - Hey even Walmart, But will never ever deal with these ripoff artists again! We also scream to the high heavens so none of our friends, family, aquaintances, or even strangers, get ripped off like this EVER!

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Jemma6
Victoria, CA
Sep 26, 2012 7:54 am EDT

Absolute rip off. Computer are TERRIBLE, and the business is even WORSE.
I can't tell you the hours of time I've spent on hold with them just to tell me that they're not qualified to answer and I'll have to be transferred again.
It seems like no one there is qualified to do anything. The business is a joke
NEVER EVER DEAL WITH THIS COMPANY!

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1:42 pm EDT
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Fraud! Liars - I took my computer in as it wouldn't start. They told me they would run a diagnostics which was $50.00 to find out what was wrong. Was told needed a new power supply - but then they would have to reinstall windows as it would be corrupted and that would be $199.00 plus the new power supply an another $99, , since I was at $300.00 anyway I wa...

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7:49 pm EDT
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MDG Terrible company

I purchased an overpriced laptop from this company and right from the start of purchasing I was a little skeptical about my purchase. After about 8 months I noticed the power adapter connection at the back was getting pretty hot. I called MDG support and they told me I would have to drop it off for support. Within 2 weeks I had the machine at the store, I had only used it lightly to back up files and data before warranty repairs. The notebook basically gets to the point where if you touch the plug you will burn yourself, and I now notice that the plug is actually almost on fire and is clearly burnt. So I dropped the laptop for service at MDG and after 10 days called for the status, I was shocked that the store had no idea where my laptop was and someone was to call me back. After waiting for long at last I received a call after 5 days to tell me no warranty. I called them back and was told to write and escalation letter. I agreed and sent Escalation Email Regarding Laptop. But still no response so I sent second email regarding the status of my computer. After 5 days I received the call and was told the same thing I have been told at the store level regardless of my escalation. He tells me to call the store for the status and I refused. I ask him to call the store and deal with it. I dropped my laptop off for service and I want it back fixed. It's been 3 months all this is going on and can see no chances of getting my laptop back. Decide on your own whether they are the right one for the purchase.

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11:21 am EDT
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MDG Bank Fraud

I bought a computer from MDG. They were to take payments from my bank account. However, after one NSF they started entering my bank account for various amounts a few times a month driving up NSF charges deliberately. I did not authorize this and I am shocked the banks don't pay attention to who they let into accounts, especially after the amount is set and binding with the computer company. This is fraud and a criminal offense. It's time to hold this company and others federally accountable for bank fraud.

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About MDG

Screenshot MDG
MDG (MDG.com) is a reputable online retailer that specializes in providing customers with a wide range of consumer electronics and household appliances. With a strong presence in the industry, MDG has established itself as a reliable destination for individuals seeking high-quality products at competitive prices.

One of the key strengths of MDG is their extensive selection of products. Whether you're in the market for a new laptop, a cutting-edge smartphone, or a home entertainment system, MDG offers a diverse range of options to suit various needs and preferences. Customers can browse through their comprehensive inventory, which includes popular brands and the latest models, ensuring access to a vast array of choices.

MDG prides itself on delivering a seamless and user-friendly shopping experience. Their website features an intuitive interface that enables customers to easily navigate through product categories, compare specifications, and make well-informed purchasing decisions. With detailed product descriptions and high-resolution images, MDG strives to provide customers with comprehensive information to assist in their buying journey.

When it comes to customer satisfaction, MDG places great emphasis on delivering exceptional service. Their dedicated support team is available to assist customers with inquiries, provide product guidance, and address any concerns that may arise before, during, or after the purchase. With a commitment to prompt and reliable assistance, MDG aims to ensure a positive shopping experience for every customer.

Furthermore, MDG offers flexible financing options, making it easier for customers to acquire the products they desire. With convenient payment plans and affordable monthly installments, MDG allows individuals to enjoy their desired electronic devices or appliances without placing a significant financial burden on their budget.

MDG also understands the importance of timely and secure product delivery. They work with reputable shipping partners to ensure that purchases are promptly delivered to customers' doorsteps. By employing reliable logistics and tracking systems, MDG provides transparency and peace of mind throughout the delivery process.

While MDG strives to provide a seamless shopping experience, it's essential to consider individual product warranties and return policies. These details may vary depending on the manufacturer and specific products purchased. Customers are encouraged to review the terms and conditions associated with their purchases to ensure they are well-informed and protected.

In conclusion, MDG (MDG.com) stands as a reputable online retailer, offering a wide range of consumer electronics and household appliances. With their extensive selection of products, user-friendly website interface, dedicated customer support, flexible financing options, and reliable delivery services, MDG aims to meet the needs and expectations of customers seeking quality products with convenience and peace of mind.
Frequently asked questions (FAQ) about MDG customer service
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Is MDG a legitimate company for financing consumer purchases?

Yes, MDG is a legitimate, Canada-based company that provides financing for a wide range of consumer products.

Can I trust MDG with my personal and financial information?

As a reputable financing company, MDG is expected to uphold strict data privacy laws and protect clients' personal and financial information.

Are the financing options provided by MDG reliable and fair?

MDG provides a variety of financing options. It's essential to understand the terms and conditions before availing of any financing service.

Has anyone had a negative experience with MDG?

Like any company, experiences with MDG may vary. It's recommended to look at customer reviews and feedback for insight.

How responsive is MDG's customer service?

Quality of customer service can often be gauged through customer reviews or by reaching out to the company directly.

Are MDG's interest rates and fees competitive and transparent?

MDG should clearly outline its interest rates and fees. You should review these details and compare them with other financing options.

Does MDG deliver products on time and in good condition?

Delivery experiences can be gleaned from customer reviews and the company's shipping policy.

Does MDG offer a fair and efficient process for returns and refunds?

Information about returns and refunds should be clearly stated in the company's policy.

Are there any hidden costs or fees associated with MDG's services?

Legitimate companies should provide complete transparency about costs. All fees or charges should be disclosed before you avail of their service.

Does MDG have a good reputation among its customers?

Customer reviews, testimonials, and ratings can provide insight into MDG's reputation among its users.

Is MDG recognized by any regulatory bodies or professional associations?

Professional recognition or regulatory body accreditation can add to a company's credibility. This information is usually available on the company's website.

Does MDG comply with consumer protection laws and regulations?

As a reputable company, MDG should comply with all relevant consumer protection laws and regulations.

Does MDG have a secure online application process?

Reputable financing companies typically use secure online platforms that protect personal and financial information.

Has MDG been involved in any legal controversies?

For the most current information on any legal controversies, it's advisable to research recent news articles or reports.

How does MDG compare with other similar financing companies?

Comparing MDG's services, rates, and customer reviews with other similar companies can provide a better understanding of its standing in the industry.

Overview of MDG complaint handling

MDG reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Bed frame was posted on Nov 1, 2023. The latest complaint Rip offs was resolved on Nov 12, 2014. MDG has an average consumer rating of 2 stars from 71 reviews. MDG has resolved 19 complaints.
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  1. MDG Contacts

  2. MDG phone numbers
    +1 (800) 906-0975
    +1 (800) 906-0975
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    United States
    +1 (800) 906-0976
    +1 (800) 906-0976
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    Canada
  3. MDG emails
  4. MDG address
    3422 Old Capitol Trail, PMB# 1993, Wilmington, Delaware, 19808, United States
  5. MDG social media
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    Jun 13, 2024

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