MDG
reviews & complaints

Less than 1 year ago I took MDG up on their financing offer for a gaming desktop computer.Advertised as a Thermaltake Ryzen 3600x system with MSI motherboard etc. WHat I got was a barebones base econo system when I unpacked and installed it. I ran the system specs to find that the grpahics card and processor in it were all bare minimum to run even the base games of today and this system was not at all what they billed it in the advertising. I paid in financing almsot 1800 in total. I was given a pure piece of crap graphics card,a Sapphire Radeon 350 8gig that has since started making fan noises and has crashed repeatedly on me. 3 months in. I emailed them 5 times about this,to replace it,they repeatedly said to contact Sapphire and Radeon,yet THEY were the ones who bought the card and installe dit in this package,I have no warranty card for this POS.,so now I have a paperweight because I cannot afford a card replacement to run this machine now.

Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!

2 years ago I leased to own a low tier gaming pc from MDG Canada, Having used them in the past we KNEW a warranty was needed as there has ALWAYS been something wrong with the hardware they use to build their pcs. Within six months of receiving the pc it had to be sent back because of a graphics card issue, We are now 8 months since we sent it in and received it back and again there is another graphics card issue. We called support to explain the tearing in the screen, the extreme heat and the PC freezing completely because of the graphic card failing. They asked for a picture of the front / back/ top of the pc and the screen and said there is nothing visible wrong with the product and refused to honor warranty. I then took pictures of the event logs and the screen when the tearing was happening and they still said there is nothing wrong with the product. I took pictures of more event logs (6 to be exact) two of the pc crashing because of unexpected issues, to an event log of the graphics card crashing where they said it was a 3rd party program and wasn't covered under the warranty. The Adrenalin driver is what AMD uses to identify your hardware and any issues that the driver is having issues of to insure that a clean install and repair can be done.

MDG upper management have refused to honor their agreement and the warranty we have purchased because they no longer carry the pc I purchased and dont offer the parts in any of the newer models meaning they have no more of the parts needed to honor said warranty. I am already paying 3x the price of the pc over a 3 year plan and still have 30 payments they are expecting as they refuse to allow me to send the pc back for repairs. This is a formal complaint so anyone else looking to use them for services are aware of them offering warranties and not honoring them and sending you faulty products while refusing to take responsibility when it arrives faulty.

I financed a double love seat that reclines it came and it worked great for a few weeks now it gets stuck when it reclines also my black leather recliner couch I purchased came and it doesn't recline at all I have sent videos and pictures to Mdg and they won't replace it I was told when I wifjend up for this company that you could return things this company is terrible I am paying 81 dollars a month for things that don't work I am not going to pay one more dime till these problems are fixed I changed bank accounts so that Mdg can't take my money until this is fixed please respond

December 16th I apply for credit, instant accepted (shocker...)

December 16th only applied cause I wanted a 75" tv for Christmas to myself

Clicked add to cart to find out that it is not able to be shipped to my house (which is next to a major city...

December 17th Contacted mdg and was advised that the item is too large to ship to my house using their carrier who delivers the large items... cause ups or purolator is too expensive

BUT the guy would look into it and call me back within an hour

December 18th, still no contact, so I all back and speak to a different guy who said same thing but felt that it should be deliverable, and would call me back within the hour,

December 19th, NO CALL BACK (shockerrrrr) so I receive an email asking me to provide a survey, or i can go straight to management with my complaints...

December 19th I filed a complaint outlining my displeasure with grave detail,

December 20th 10:13pm NO CALL BACK (this is a growing trend here) so I send yet again ANOTHER complaint via the survey

DECEMBER 27th... after countless messages I still received NO response

Hey mdg if this is how you do business, then dont ever contact me again for your products, this is the most unprofessinal company I have ever dealt with, follow up with your customers should be #1 priority!

Fix your system! Cause its costing you business !

Problem #2

There is a huge price discrepancy between what's showing on their site vs what that are actually charging me

And it indicates on bbb complaint that its because it's a members and non members price,

But theres clearly NO indication on the pricing showed that theres a difference if your a member or not

MDG Subscriptions randomly charged me for $2.50 and then for $39. I have never even heard of this company. I had to cancel card and dispute the charges. It seems that a lot of other people have also complained about this company.

MDG Canada has definitely landed on my list of companies never to recommend to anyone. MDG Canada is very unprofessional and I wouldn't be surprised if they are actually ripping people off due to incorrect calculations by their billing system.

I had issues with MDG from the start, but today I received an email notifying me that my monthly statement is ready. So I go and check and after carefully examining the online billing statement I realize that the values are not totaling correctly. They show your 'Previous Principal Balance', subtract your payments, add interest and admin fees, then show your 'New Principal Balance'. The problem is that the New Principal Balance is showing the same as the Previous Principal Balance. Now the only way that could occur is if the credits are equal to the charges, but the credits are greater than the charges, therefor the new principal balance should be less than the previous principal balance.

They tried to explain to me that the numbers do not add up because the interest is charged on the same day as my billing statement. They said that depending on the day when your bill is generated that the number will or will not total properly. They confirmed with me that there a group of people where the statement add up properly and another group of people that are getting incorrect totals on the statements. If that's not unprofessional I don't know what is.

The statements are generated using Crystal Reports so I'm assuming it may just be poor programming and incorrect logic in their calculations. But if they can overlook the billing statement calculations that they send out to ALL of their customers, what other system calculations are being miscalculated? Maybe the interest calculations are stealing pennies at a time from everyone over time?

They also show a current balance value which seems to be the correct value, but shouldn't the current balance equal the new principal balance? Anyhow so speaking with representatives at MDG went nowhere as I had anticipated. I was hung up on by the first girl I was talking with when she was supposedly was getting a supervisor, then also hung up on by the second girl when she told me the supervisor had apparently left the building since it was after hours. Now I'm not sure if any of you have worked at call centers before, but I know that there is ALWAYS a supervisor somewhere during call center operations, although they typically do not like to take supervisor calls.

So then I decided to let people know of my horrible experience with MDG. If I don't advise people of my experience with them, how will anyone else know ahead of time? So I made a post on their Facebook page, which was very quickly removed and my facebook account was blocked from making any more posts.

Anyhow MDG Canada is an unprofessional company with unprofessional staff and inexperienced developers. I would never recommend MDG to anyone, they don't deserve to be in business.