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46 complaints
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W
4:19 pm EDT

MDG - Desktop Computer

Less than 1 year ago I took MDG up on their financing offer for a gaming desktop computer.Advertised as a Thermaltake Ryzen 3600x system with MSI motherboard etc. WHat I got was a barebones base econo system when I unpacked and installed it. I ran the system specs to find that the grpahics card and processor in it were all bare minimum to run even the base games of today and this system was not at all what they billed it in the advertising. I paid in financing almsot 1800 in total. I was given a pure piece of crap graphics card,a Sapphire Radeon 350 8gig that has since started making fan noises and has crashed repeatedly on me. 3 months in. I emailed them 5 times about this,to replace it,they repeatedly said to contact Sapphire and Radeon,yet THEY were the ones who bought the card and installe dit in this package,I have no warranty card for this POS.,so now I have a paperweight because I cannot afford a card replacement to run this machine now.

Desired outcome: Very least,get them to replace the video card

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E
6:50 am EDT

MDG - Entire Company

Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!

Desired outcome: Refund

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B
4:01 pm EDT

MDG - Gaming PC and 3 Year Warranty Not being honored

2 years ago I leased to own a low tier gaming pc from MDG Canada, Having used them in the past we KNEW a warranty was needed as there has ALWAYS been something wrong with the hardware they use to build their pcs. Within six months of receiving the pc it had to be sent back because of a graphics card issue, We are now 8 months since we sent it in and received it back and again there is another graphics card issue. We called support to explain the tearing in the screen, the extreme heat and the PC freezing completely because of the graphic card failing. They asked for a picture of the front / back/ top of the pc and the screen and said there is nothing visible wrong with the product and refused to honor warranty. I then took pictures of the event logs and the screen when the tearing was happening and they still said there is nothing wrong with the product. I took pictures of more event logs (6 to be exact) two of the pc crashing because of unexpected issues, to an event log of the graphics card crashing where they said it was a 3rd party program and wasn't covered under the warranty. The Adrenalin driver is what AMD uses to identify your hardware and any issues that the driver is having issues of to insure that a clean install and repair can be done.

MDG upper management have refused to honor their agreement and the warranty we have purchased because they no longer carry the pc I purchased and dont offer the parts in any of the newer models meaning they have no more of the parts needed to honor said warranty. I am already paying 3x the price of the pc over a 3 year plan and still have 30 payments they are expecting as they refuse to allow me to send the pc back for repairs. This is a formal complaint so anyone else looking to use them for services are aware of them offering warranties and not honoring them and sending you faulty products while refusing to take responsibility when it arrives faulty.

Desired outcome: Them replace the full pc , with a brand new one of the same model or ending our contract with them completely as I are prepared to seek legal representation.

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ADVERTISIMENT
C
10:44 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This company needs to be investigated through the BBB, because they put all this interest rate on their products making it unbearable for anyone to payoff the amount. This will cause not an increase for credit, but putting your credit in a bad condition. They don't live up to their policy on the paperwork, and I think an Attorney, or someone with busine...

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N
5:00 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I submitted an order and was prequalified Went through the whole process, they asked for my sin number and alot of personal information telling me i was approved and it was just to finalize my file. So i sent all the required documents and now they say its refused and my order was cancelled. No reasons were given. I have a very good job a good salary so i...

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S
1:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MDG - leather recliner couch and double love seat recliner

I financed a double love seat that reclines it came and it worked great for a few weeks now it gets stuck when it reclines also my black leather recliner couch I purchased came and it doesn't recline at all I have sent videos and pictures to Mdg and they won't replace it I was told when I wifjend up for this company that you could return things this company is terrible I am paying 81 dollars a month for things that don't work I am not going to pay one more dime till these problems are fixed I changed bank accounts so that Mdg can't take my money until this is fixed please respond

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C
8:20 pm EST

MDG - Shipping concerns

December 16th I apply for credit, instant accepted (shocker...)

December 16th only applied cause I wanted a 75" tv for Christmas to myself

Clicked add to cart to find out that it is not able to be shipped to my house (which is next to a major city...

December 17th Contacted mdg and was advised that the item is too large to ship to my house using their carrier who delivers the large items... cause ups or purolator is too expensive

BUT the guy would look into it and call me back within an hour

December 18th, still no contact, so I all back and speak to a different guy who said same thing but felt that it should be deliverable, and would call me back within the hour,

December 19th, NO CALL BACK (shockerrrrr) so I receive an email asking me to provide a survey, or i can go straight to management with my complaints...

December 19th I filed a complaint outlining my displeasure with grave detail,

December 20th 10:13pm NO CALL BACK (this is a growing trend here) so I send yet again ANOTHER complaint via the survey

DECEMBER 27th... after countless messages I still received NO response

Hey mdg if this is how you do business, then dont ever contact me again for your products, this is the most unprofessinal company I have ever dealt with, follow up with your customers should be #1 priority!

Fix your system! Cause its costing you business !

Problem #2

There is a huge price discrepancy between what's showing on their site vs what that are actually charging me

And it indicates on bbb complaint that its because it's a members and non members price,

But theres clearly NO indication on the pricing showed that theres a difference if your a member or not

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M
11:22 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received the tv I ordered today. Set it up and turned it on and nothing but a black screen. Does not do anything. The black will turn lighter black if you hit picture button but still black. No splash screen or logo or set up for language or time. Was hoping to have it going before Christmas because of the Xbox one x that came with it that I was giving to...

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S
6:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello my name is Michael Conklin my order number is 2548248 I ordered the xbox one x and I have sent in all the info I needed to and my bank statement was accidentaly cropped so it was put on hold so I sent in a new one witch was good my sales rep said he was going to take the hold off and get it to the varifaction to get it going I hold him how important...

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ADVERTISIMENT
J
6:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Date 08/20/2018... I purchased 2 items with mdg I fulled the required down payment..in return the said after they took my money someone will contact me when shipping will occure 4days gone by and nothing I called after being put on hold for 10 mins and phone just gone dead iv been miss treat by this company and lied to... When I got a hold of someone.. They...

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A
7:50 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Tried to Purchase a Laptop in the US, while still paying on one in Canada, AFTER they took my shipping and first payment, they canceled my order and told me they were going to apply the amount to what is owed in Canada. FRADULENT! I am protected by the american consumer act! I called my bank and disputed the charges as they canceled the laptop order. They...

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S
5:28 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Don't take credits from them, be careful. Several days ago they gave me a $4000 credit, but everything looked very suspicious. Of course, I won't fall for this and won't take this money. And the reason is that they asked the details of my bank account. They wanted to know absolutely everything and assured me they needed this information for security reasons. Oh yeah? What a big lie!

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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This company is awful. Boyfriend got a computer, was approved and had been paying for a year, making payments every paycheck. I asked him "whats your remaining balance left on this computer?" of course he was like "oh, its down to like $800 by now" (originally it was $1500 for the computer) So I said, ok.. but whats left to pay on it, we should know, you...

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A
12:58 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

so I look at getting one of the laptops from them. Its $1407 dollars, ok and you get a Free 32 Gig 8" tablet with it great. I figure what the hell I have a 2070.00 credit limit. I look at the paper work they want to me sign and my total for the laptop is $2069.97 I'm like wait a minute that's over $600 dollars more then what the laptop costs. " The $1407 i...

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ADVERTISIMENT
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5:48 am EDT
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I noticed two unauthorized charges from my account, and the company MDG computers Canada took from me about $160. I contacted their customer services and started to ask, why they took money from me. The agent tried to assure me that I signed the contract with them for 48 months. I never did any stupid things like this before, so it was impossible. They are...

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M
1:55 am EST
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Featured review
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Right now, I have a few items I am paying for through MDG. Two of the items were laptop computers, both in which broke down, hinges falling off etc..When I spoke to someone in their sales department prior to signing any agreement, I was told that the agreement was based on a 2 year term in which the laptop would be fully paid off. The very first laptop wa...

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A
10:08 am EDT

MDG - Randomly charged me

MDG Subscriptions randomly charged me for $2.50 and then for $39. I have never even heard of this company. I had to cancel card and dispute the charges. It seems that a lot of other people have also complained about this company.

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R
8:14 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was approved from them had to pay 150.00 not sure were that is from but anyhow I deal with another provider I dont need a deposit. I love the company I am with I will stick to them but the last time I tried again it was gone up to 250.00 this is unreal. Anyhow I heard MDG is a rip off and so is other rental companies I dont care what others say but please...

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J
8:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

MDG Canada has been added to my list of companies I would never recommend to anyone. They are extremely unprofessional and I haven't yet had a pleasant customer service call with them. The last issue I had with them was today when I called them about my online statement. The statement shows the prev principal balance being the same as the new principal...

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J
7:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

MDG - Highly Unprofessional

MDG Canada has definitely landed on my list of companies never to recommend to anyone. MDG Canada is very unprofessional and I wouldn't be surprised if they are actually ripping people off due to incorrect calculations by their billing system.

I had issues with MDG from the start, but today I received an email notifying me that my monthly statement is ready. So I go and check and after carefully examining the online billing statement I realize that the values are not totaling correctly. They show your 'Previous Principal Balance', subtract your payments, add interest and admin fees, then show your 'New Principal Balance'. The problem is that the New Principal Balance is showing the same as the Previous Principal Balance. Now the only way that could occur is if the credits are equal to the charges, but the credits are greater than the charges, therefor the new principal balance should be less than the previous principal balance.

They tried to explain to me that the numbers do not add up because the interest is charged on the same day as my billing statement. They said that depending on the day when your bill is generated that the number will or will not total properly. They confirmed with me that there a group of people where the statement add up properly and another group of people that are getting incorrect totals on the statements. If that's not unprofessional I don't know what is.

The statements are generated using Crystal Reports so I'm assuming it may just be poor programming and incorrect logic in their calculations. But if they can overlook the billing statement calculations that they send out to ALL of their customers, what other system calculations are being miscalculated? Maybe the interest calculations are stealing pennies at a time from everyone over time?

They also show a current balance value which seems to be the correct value, but shouldn't the current balance equal the new principal balance? Anyhow so speaking with representatives at MDG went nowhere as I had anticipated. I was hung up on by the first girl I was talking with when she was supposedly was getting a supervisor, then also hung up on by the second girl when she told me the supervisor had apparently left the building since it was after hours. Now I'm not sure if any of you have worked at call centers before, but I know that there is ALWAYS a supervisor somewhere during call center operations, although they typically do not like to take supervisor calls.

So then I decided to let people know of my horrible experience with MDG. If I don't advise people of my experience with them, how will anyone else know ahead of time? So I made a post on their Facebook page, which was very quickly removed and my facebook account was blocked from making any more posts.

Anyhow MDG Canada is an unprofessional company with unprofessional staff and inexperienced developers. I would never recommend MDG to anyone, they don't deserve to be in business.

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1 comment
R
Mar 21, 2013 10:13 pm EDT

100% AGREEABLE, i started a post and within 7 hrs. it was delted from facebook.i will be reposting via my control shortly, the story from start to finish along with email exchanged via both parties.my last phone meeting ended up with a very unpolite person hanging up the phone in my ear, just after i was threathened they were going to lock my electronics units with a software they have in stalled by company befor you receive it.(( isn, t that illegal hacking))) after everything is posted i, ll let the public decide on the outcome of the whole issue. WITH MDG EMPLOYEES NOT MAKING SURE THE CUSTOMER COMES FIRST.

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