MDG

I bought a bed frame for MDG. The market place selling is asking for all kinds of pictures. They sent me the wrong size.

I ordered a full side they sent me a queen size.

I was speaking with a supervisor yesterday on the phone. Is was not understanding of my situation and said over and over I ordered a queen. I was getting very upset with her and said you should be supporting me as the customer not aqusting me of being in the wrong. Instead of helping me fix the problem. I didn’t get her name up it was recorded yesterday around 3:00 pm Ontario time. . I informed her I wanted to talk to a manager she said good luck on that one.

Very very unprofessional she was

Thanks

Karen Dobbin

I ordered a sectional that was a terrific price

Was delivered on Tuesday Oct 24 with one problem,I live in an apt on the 3rd floor,The driver come to my door and said they can only delver to the lobby

I told him I am a senior of 71 how am I to get this upstairs ( there is an elevator)

The reply was TO BAD

I told the driver if he can not deliver it ten take it back a there is no way I can do this

I phoned Customer Service and told them what was going on she check with hecollege and told me there is a charge for this which i was-never told about

I asked what was the charge she n did not know.

I really wanted this set but had no one to bring it upstairs

I thought delivery was to the customers door So although I did not ant to cancel as i really wanted the set I cancelled due to not informing me of this charger Disgusting service Will never deal with MDG again

I signed up for their service. I filled out all the paperwork. They took payments. After multiple payments were taken I contacted them looking for my phone. I was then informed that I would have to make 6 payments before they would send my phone. By then the phone would be 75% paid for. That's not credit. I was told I had $1900.00 in credit. But that's not what I got. I'm still waiting for my refund from canceling.

We bought a washer and dryer from these people. At the end of Sept 2021. We started paying for the washer/dryer on Sept 30 was our first payment. We do not have a washer and dryer here in the house so every time we need to do laundry it costs upwards of 708$ they gave us a couple $50 credits but really... that is a joke compared to what we are spending on the laundromat. MDG told us the machines are coming from the brick. We happen to have one of the best run Bricks in all of Canada. The man there is very nice, has helped us with another matter in the past, whole process was painless. Now the laundry team... the man from the brick went thru the entire inventory that the brick has, he found 40 sets of machines that are equivalent to the set we bought, sitting in a warehouse less than an hour from where we are. I emailed a Steve Stikovic and an Ivana V. (whose name shows up in MDG's bad reviews,). But Steve and Ivana are not responding to me at all. We are paying for this set of washer and dryer since Sept 30 twice a month with delivery date that keeps getting pushed. First it was 2 weeks, then 3, then 5, then 9, now they are telling us we won't have them until the 3rd week of January 2022. We paid for express shipping which I think they refunded I'm not sure because this is taking so long. We pay at least 70$ a week at the laundromat sometimes more depending on IF we have the money to spare. They are saying these machines won't be here until 3rd week of January. How many times have you washed your clothes since September 27th? I have added the order number in the space provided and took a screenshot so you can't say I didn't include it to prolong this nightmare any longer. All we have for proof is loads of emails back and forth.

So there's this site called mdg.com, and u can get "approved" real easy, but once u try to checkout- that's when the party starts. They want ur banking info and stuff, which is kinda weird, but who cares, amirite?

Anyway, my wife and I have been banking at the same place for 7 years, and we never overdraft or anything. We even had thousands in deposits in the last 2 months, but when we sent them our bank statements, they jacked up our down payment from 32 bucks to 161 bucks! Like wtf, right? And we live in Arkansas, where everything is cheap, so we got a brand new house with a 2 car garage for only 1000 a month.

Their excuse was that our "daily ending balances were low," but duh, my wife keeps everything in savings until we gotta pay for something. Plus, it makes it harder for people to steal our money and stuff. Did they ask why our balances were low? Nope. They just multiplied the down payment by six, and that was that.

Plus, the reps were rude and acted like I shoulda known they would pull that stuff! So forget them, and use Progressive leasing instead. It only took me like 15 mins to get approved, and I was on my way to Best Buy to buy all my stuff that same day.

Oh, and did I mention the shipping was like 150 bucks for an Xbox One S, a Switch Lite, and a kitchen mixer - and that was just regular ground shipping, not even special or anything! Like, seriously, how do these guys even know what criteria to use?

So yeah, don't waste ur time with mdg.com. Go use Progressive leasing, or just find something else altogether. Trust me, it ain't worth the hassle.

I gotta say, it's been a real struggle from the start with mdg.com. At first, it was easy peasy to talk to somebody when I wanted to buy a new laptop. But when I called back a few times to go over something called "verification process," it was a whole different story. I was told somebody would call me back but they never did. Even though I called again and again!

When I finally went through the verification process, the verifier asked me when I wanted to make my payment and I said Thursday. Everything was fine... until they told me that my payment due date had to be on the day I get my paycheck, which is Tuesdays. Why can't they just stick to what they said in the beginning? It's not fair that they can change the rules like that!

Sometimes I don't get paid on time, which is why I picked Thursday in the first place. But now I have to work around their new schedule, which is totally inconvenient for me. And I didn't appreciate the sneakiness of it all. Also, they sent a UPS to my house without any warning! I had to take the day off work and prepare my dogs for a stranger, and then nobody even showed up. What a waste of my time!

Honestly, I'm very disappointed in this whole process. I usually don't bother leaving reviews online, but I really feel like I need to speak to somebody about this.

So I just got my hands on my third computer from MDG, and let me tell you, it's gonna be my last. The whole process was just frustrating. They took my payment and approved my documents, but then they started with the 20 questions. They even called my employer twice! Who does that? It's just not right. And I had to talk to their shipping agent twice too. Like, come on guys, get it together.

The first time I called back, they did the whole 20 questions thing all over again. I was told that my computer would be shipped out the next Wednesday by UPS, and that I needed to sign for it on Thursday or Friday. I made arrangements for someone to sign for it, and I thought everything was sorted. But then I got a call on Monday asking me the exact same questions again. They even called my employer AGAIN! It made me look so stupid. I was told it would take a week to 10 days to complete the order.

I was so frustrated at this point. I had already gone through all of this information with the first person I talked to. I had already jumped through all of their hoops. I told the second person that I had already given them all of this information, and that if my computer wasn't there within 5 business days, I would seek legal remedies. They had already accepted my payment and documents, already told me a date of delivery, and now they were changing everything. It's not acceptable.

Eventually, I did get my computer. But it took 3 business days, and the 'complimentary free camera' came a day after that. This whole experience has left me so bitter and upset. No matter how I tried to explain things to the person in shipping/customer service (or whatever their title is), they just didn't want to listen. It wasn't until I threatened legal action that suddenly, magically, my computer appeared in 3 days.

I won't be buying from MDG again. I'll be going back to Dell. I buy 1-2 laptops a year for myself and my employees, so they're really losing out here. It's just not a great way to treat returning customers.

I finally got my free camera from mdg.com today, which is a plus. But the real problem is they didn't deliver my TV, which is what I paid for. I was confused and went to their website to check my order and get information on where my TV was. To my surprise, I found out that my TV has been in San Diego for a couple of days now, according to their notes. However, the courier claimed that they had attempted to contact me on two separate occasions, which was strange since I am at home almost all the time, and my phone is always with me. I guess they must have contacted someone else and not me. The reason this is such a big issue for me is because I have people waiting to install the mounts in my room and in my wife's room; we've already rescheduled twice, and they have already been paid, but still no TV.

I'm a retired person, and my cellphone number is ***823, so they can call anytime day or night as I am always here. To add to that, they worked on my order on May 11th and gave me an estimated delivery date of May 17th, but now it's already past May 17th, and I'm yet to receive my TV. It is quite frustrating, and I hope they rectify the situation soon.

Looking at the driver's notes, my waybill number is MDG2180547, and the ship date is May 11th, with an estimated delivery date of May 17th, which they did not fulfill. The service level was 5-Day Economy, and the delivery type was Threshold Service. They also used a third party billing for their freight terms.

I noticed a few spelling and grammar errors in the driver's notes as well, but that's something that I wouldn't expect to be perfect. I'm still waiting for my TV, and hopefully, this will be resolved soon.

Here's hoping that they deliver my TV as soon as possible.

I have written a review about mdg.com and my experience with ordering from them. First off, I must say that I have had previous orders with them and always made payments on time. However, my most recent experience was not a good one.

I ordered two tablets that I didn't really want, but was pressured by the salesperson to go with them. Within 24 hours, I cancelled the order and wanted a different item that I actually thought about before making the purchase. This is where things got fishy. Even though I cancelled my order, I was informed that I am no longer eligible to order anything else.

The lady who approved my cancellation and assured me that there would be no problems actually hung up on me during the conversation. Later on, she flagged my account saying that there was fraudulent activity on my account, even though I have never engaged in any such activity. She then denied being responsible for doing so.

As a result of this incident, my credit limit was removed, and I am now unable to purchase anything from mdg.com. I have spent countless hours on the phone in circles with them, trying to resolve the issue, but to no avail. This experience has been a complete nightmare, and I have given up on trying to purchase anything from them.

The problem with mdg.com is that they offer you a loan to buy their products, and it is up to them to decide whether you get accepted or approved. This situation was made worse by the fact that if you cancel an order within a reasonable time, it becomes your worst nightmare if you ever want to order anything else from them.

In conclusion, I am disappointed with mdg.com's service, and it is their loss as I have saved by not ordering other items from them. They need to learn to treat their customers with dignity and respect. They should focus on creating long-lasting relationships with their customers instead of treating them poorly.

I put my order in on March 15th, 2019 for mdg.com on my trusty ol' Apple IPhone 7. The first problem I encountered was that the website didn't even have the listing for my bank. Ugh! I thought, I tried uploading my bank statements which felt like it took forever, by the way, since the site only allows you to upload one document at a time, then had no choice but to email it in. Well, that's annoying, but what can you do?

Weeks passed and Nick B sent me an email asking for verification of my address, claiming they needed to hear from the utility company. I provided legal and legitimate proof that I have power at my new place of living, but this company refused to take the proof. Seriously? I couldn't believe it! After a long debate, I finally provide the information they demanded. Whew, that was a hassle!

Next, Nick told me I had to call the verification department to set up future payments, even though I wasn't given any other option. The initial payment and my first payment came out of my bank account on April 12th, 2019, but there's just one issue - I hadn't received my product yet! Okay, cool, no problem, I thought. I'll just check for updates via tracking. However, nothing changed on their website.

Finally, on April 22nd, 2019, I decided to call the company and ask about it. Well, let me tell you, folks, the guy who answered was so incredibly rude and hung up on me! I couldn't believe it! I decided to give them the benefit of the doubt and call back, but I still had no updates and was getting more and more frustrated. Finally, I had enough and called again. It turned out my order had been updated to "On Hold" and needed further verification with financing. Hours went by with still no updates, so I called back again, and finally, my product was picked up for shipping.

This entire process was unreasonably drawn out! As I was browsing their website, I couldn't help but notice that the product I had ordered was now $50 cheaper! How ridiculous! I spoke with them and thankfully, they honored the price match, but at the end of the day, I'm spending $500 more for a product that's selling for $475 right now. If I didn't need to rebuild my credit, I would have gone to the store and picked it up myself. What a waste of time!

After one month and one week, I am extremely dissatisfied with this entire process. On their website, my order updated as "On Hold" and after calling multiple times, I still had no updates or answers. Customer service reps are incredibly rude and don't know how to handle frustrated customers like myself. They seriously need to do better! MDG sucks!

So, I came across this website called mdg.com. I had to give my information and SSN, which made me a bit uneasy, but they approved me for $1900, which was nice. I found a laptop I liked, and everything seemed fine. I went through the whole checkout process and agreed to everything, but then at the very end, they told me I had to make a larger downpayment than what they initially disclosed. It wasn't much more, so I was okay with it.

But then I hit another roadblock. They said I could ONLY make the downpayment in 6 weekly payments, and only after I made all 6 payments would they ship the item to me. I didn't understand why they needed to see proof of consistent payment frequency when I was willing to pay the entire downpayment upfront. It just didn't make sense to me.

I reached out to their customer service line, but they refused to accept the full downpayment upfront, saying they wanted to make sure I was consistent with my payments. But I had just signed contracts with them! It was so frustrating to hear that they were refusing to ship the product until I made 6 weekly payments.

Honestly, this company's practices are so deceptive. I can't believe that they would disclose AFTER the fact that they won't ship the product until I make 6 weekly payments. This just feels like fraud. They were risking the same amount whether I paid the $250 over 6 weeks or upfront. It just didn't make sense to me.

I urge you to avoid this company. I have never heard of any finance company refuse to accept the full downpayment upfront. It just doesn't make sense. By the time you've made 6 payments, you've already spent several hundred into your payment plan, and there's no guarantee they will ship your product or that your product will still be available.

MDG.com's practices are just too shady for my liking. I hope this review helps everyone out there looking to make a purchase on this website.

I got approved for a purchase on mdg.com and I have to say, I was a bit confused about their buying process. I decided to reach out to try and get some clarity and even asked to speak to a supervisor. They allowed me to speak to one, but unfortunately, he couldn't assist me with ordering what I wanted. So, they just referred me back to their website, which was a bit frustrating. If you're looking to buy from this company, it's important to read all the policies carefully before you make a purchase. I highly recommend reading through all the reviews too. Before I started the buying process, I read lots of reviews claiming that they weren't able to return items. Naturally, I went to the MDG website to look up their review policy.

Upon reading their policy, I was relieved that I did so. Here's the policy that they wrote on their site:

"Return Policy
All sales are bound to be final. Unless the law requires us to do so, there are no returns, refunds, or exchanges of any kind. However, we may choose to accept a return, pending our sole and absolute discretion. We finalize our discretion based on many things, like the time from purchase date passing and the previous condition of the goods that were returned. If you return an item for exchange, you'll have to mail it back in the exact manner in which it came. That means it must be the unused item, in its original packaging, with all the registration cards, disks, accessories, packing materials, and more. It must arrive within 30 days of the invoice date. We hold the right to refuse a return or to charge a 20% restocking fee of the current balance. We don't accept returns that are without an RA number issued by MDG or in the event of a manufacturer or distributor's policy superseding ours. If we authorize an exchange, refund, or merchandise credit, it will be given to you. Due to the volatility in the computer prices, we'll only refund or credit items at the current pricing. We also reserve the right to increase the restocking fee for special circumstances like damaged packaging or missing CDs. We're unable to accept physically damaged products."

After examining this policy, I just can't take the risk to buy anything from them. Please, if you're interested in making a purchase with this company, read all their policies first. Don't let yourself become a victim to their inability to back their products up.

My experience with MDG was mostly positive, but there were a few issues with their policies and delivery. The customer service representatives were friendly, but I do wish that MDG was more transparent about their policies and shipping. I had to call in to verify my information and payment, which ended up being a larger down payment than what was originally stated. This wasn't a deal breaker for me, but it would have been nice to have been informed beforehand.

The biggest issue I had was with the shipping. MDG promoted free shipping for purchases of $1500 or more, but when my order of a new TV and surround sound reached over $1500, I was charged over $300 for shipping and handling. When I reached out to customer service about it, I was told that my product didn't qualify for the free shipping promotion and that it was company policy. It was disappointing to pay so much for shipping and then have to wait over 2 weeks to receive my products.

CEVA logistics, the company that MDG uses for moving large items, was also a nightmare to deal with. It was challenging to track my package, and when it finally arrived in my area, I received an automated phone call to schedule my delivery. However, the delivery date was over 2 weeks away, so I had to call CEVA several times just to reach the right person to reschedule my delivery for the next day.

Unfortunately, even after all that trouble, the delivery still didn't arrive on time. I paid over $300 for shipping, expecting it to be free as advertised, and waited at home all day for the delivery. When I called CEVA again, I was told they were busy with a "white glove" delivery and that they would get to me when they could. CEVA logistics should reconsider calling themselves logistics because their service is horrible.

Overall, MDG needs to find a better delivery service than CEVA, and they need to be more transparent with their policies and shipping charges. The customer service representatives were friendly, but that doesn't make up for the frustration of dealing with all these issues. I hope MDG will take steps to improve their service in the future.

I purchased a PS5 and Sansung TV bundle from MDG. I recieved Them on 11/08/22. I really only wanted the PS5 but figured I would put the TV up for a Xmas present. On Xmas morning my son opened the TV and it is cracked one end to the other. I contacted MDG on Xmas day and was told oh well should have noticed sooner and that they would not cover it under warrenty. So I must continue paying for the broken TV and they refuse to help at all and we're so rude on the phone. They are not willing to help and there is no customer service whatsoever.

ok it was to 17" x 21.73" 15.75" and it is 16 x 12 x 14

next you cant set the clock it starts cooking

also cant turn it off as it just keeps running so have to unplug it

i contacted mdg by phone and email was hung on several times n talked to a stupervisor who said take a picture of it cause thats gonna sow her whats wrong plz im just so done and want results on how to send the dam thing back free of charge cause im so very very very disappointed with the whole situtaion

as for a puc no cell phone so pic

Less than 1 year ago I took MDG up on their financing offer for a gaming desktop computer.Advertised as a Thermaltake Ryzen 3600x system with MSI motherboard etc. WHat I got was a barebones base econo system when I unpacked and installed it. I ran the system specs to find that the grpahics card and processor in it were all bare minimum to run even the base games of today and this system was not at all what they billed it in the advertising. I paid in financing almsot 1800 in total. I was given a pure piece of crap graphics card,a Sapphire Radeon 350 8gig that has since started making fan noises and has crashed repeatedly on me. 3 months in. I emailed them 5 times about this,to replace it,they repeatedly said to contact Sapphire and Radeon,yet THEY were the ones who bought the card and installe dit in this package,I have no warranty card for this POS.,so now I have a paperweight because I cannot afford a card replacement to run this machine now.

Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!

2 years ago I leased to own a low tier gaming pc from MDG Canada, Having used them in the past we KNEW a warranty was needed as there has ALWAYS been something wrong with the hardware they use to build their pcs. Within six months of receiving the pc it had to be sent back because of a graphics card issue, We are now 8 months since we sent it in and received it back and again there is another graphics card issue. We called support to explain the tearing in the screen, the extreme heat and the PC freezing completely because of the graphic card failing. They asked for a picture of the front / back/ top of the pc and the screen and said there is nothing visible wrong with the product and refused to honor warranty. I then took pictures of the event logs and the screen when the tearing was happening and they still said there is nothing wrong with the product. I took pictures of more event logs (6 to be exact) two of the pc crashing because of unexpected issues, to an event log of the graphics card crashing where they said it was a 3rd party program and wasn't covered under the warranty. The Adrenalin driver is what AMD uses to identify your hardware and any issues that the driver is having issues of to insure that a clean install and repair can be done.

MDG upper management have refused to honor their agreement and the warranty we have purchased because they no longer carry the pc I purchased and dont offer the parts in any of the newer models meaning they have no more of the parts needed to honor said warranty. I am already paying 3x the price of the pc over a 3 year plan and still have 30 payments they are expecting as they refuse to allow me to send the pc back for repairs. This is a formal complaint so anyone else looking to use them for services are aware of them offering warranties and not honoring them and sending you faulty products while refusing to take responsibility when it arrives faulty.

This company needs to be investigated through the BBB, because they put all this interest rate on their products making it unbearable for anyone to payoff the amount. This will cause not an increase for credit, but putting your credit in a bad condition. They don't live up to their policy on the paperwork, and I think an Attorney, or someone with business authority need to address this company robbing and stealing form the people, Period!

Thanks from a customer that has been caught under this company un-loyal commitments.

I submitted an order and was prequalified

Went through the whole process, they asked for my sin number and alot of personal information telling me i was approved and it was just to finalize my file. So i sent all the required documents and now they say its refused and my order was cancelled. No reasons were given. I have a very good job a good salary so i dont understand but they have all my banking info and all. I had to put a stop payment to make sure they dont put payments through.
Very unprofessional