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2.5 51 Reviews

MDG Complaints Summary

19 Resolved
32 Unresolved
Our verdict: Engaging with MDG, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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MDG reviews & complaints 51

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K
8:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MDG Bed frame

I bought a bed frame for MDG. The market place selling is asking for all kinds of pictures. They sent me the wrong size.

I ordered a full side they sent me a queen size.

I was speaking with a supervisor yesterday on the phone. Is was not understanding of my situation and said over and over I ordered a queen. I was getting very upset with her and said you should be supporting me as the customer not aqusting me of being in the wrong. Instead of helping me fix the problem. I didn’t get her name up it was recorded yesterday around 3:00 pm Ontario time. . I informed her I wanted to talk to a manager she said good luck on that one.

Very very unprofessional she was

Thanks

Karen Dobbin

Claimed loss: Time and would kind a replace of a full size frame with a discount for the time and inconvenience it’s been for me

Desired outcome: Superior needs to be reprimanded

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A
12:14 am EDT

MDG Delivery of product

I ordered a sectional that was a terrific price

Was delivered on Tuesday Oct 24 with one problem,I live in an apt on the 3rd floor,The driver come to my door and said they can only delver to the lobby

I told him I am a senior of 71 how am I to get this upstairs ( there is an elevator)

The reply was TO BAD

I told the driver if he can not deliver it ten take it back a there is no way I can do this

I phoned Customer Service and told them what was going on she check with hecollege and told me there is a charge for this which i was-never told about

I asked what was the charge she n did not know.

I really wanted this set but had no one to bring it upstairs

I thought delivery was to the customers door So although I did not ant to cancel as i really wanted the set I cancelled due to not informing me of this charger Disgusting service Will never deal with MDG again

Desired outcome: Would love to have the furniture I ordered an expected delivery to my addressee

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9:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

MDG I feel like they lie and mislead people.

I signed up for their service. I filled out all the paperwork. They took payments. After multiple payments were taken I contacted them looking for my phone. I was then informed that I would have to make 6 payments before they would send my phone. By then the phone would be 75% paid for. That's not credit. I was told I had $1900.00 in credit. But that's not what I got. I'm still waiting for my refund from canceling.

Desired outcome: A full refund of my "down payment".

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Is MDG legit?

Our verdict: Complaints Board's thorough examination reveals MDG as a legitimate entity with notable strengths. Despite a 37% resolution rate on customer complaints, which invites a closer look, MDG stands out for its commitment to quality and security. Clients considering MDG should delve into its customer service record to gauge compatibility with their expectations.

MDG earns 96% level of Trustworthiness

Perfect Trust Endorsement: MDG achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for MDG. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for mdg.com can be seen as a positive aspect for MDG as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of MDG's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Mdg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows MDG website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Mdg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Several positive reviews for MDG have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up MDG and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Mdg.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with MDG's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 37% of 0 complaints were resolved.
  • MDG protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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N
2:07 pm EST
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MDG Samsung TV

I purchased a PS5 and Sansung TV bundle from MDG. I recieved Them on 11/08/22. I really only wanted the PS5 but figured I would put the TV up for a Xmas present. On Xmas morning my son opened the TV and it is cracked one end to the other. I contacted MDG on Xmas day and was told oh well should have noticed sooner and that they would not cover it under warrenty. So I must continue paying for the broken TV and they refuse to help at all and we're so rude on the phone. They are not willing to help and there is no customer service whatsoever.

Desired outcome: A replacement. I will contine to pay for the merchandise but would like a functional one.

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12:52 pm EDT
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MDG 5579448 Cuisinart Digital AirFryer Toaster Oven Sold By MDG, Shipped By MDG

ok it was to 17" x 21.73" 15.75" and it is 16 x 12 x 14

next you cant set the clock it starts cooking

also cant turn it off as it just keeps running so have to unplug it

i contacted mdg by phone and email was hung on several times n talked to a stupervisor who said take a picture of it cause thats gonna sow her whats wrong plz im just so done and want results on how to send the dam thing back free of charge cause im so very very very disappointed with the whole situtaion

as for a puc no cell phone so pic

Desired outcome: return for and cancel the dam payments asap

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4:19 pm EDT

MDG Desktop Computer

Less than 1 year ago I took MDG up on their financing offer for a gaming desktop computer.Advertised as a Thermaltake Ryzen 3600x system with MSI motherboard etc. WHat I got was a barebones base econo system when I unpacked and installed it. I ran the system specs to find that the grpahics card and processor in it were all bare minimum to run even the base games of today and this system was not at all what they billed it in the advertising. I paid in financing almsot 1800 in total. I was given a pure piece of crap graphics card,a Sapphire Radeon 350 8gig that has since started making fan noises and has crashed repeatedly on me. 3 months in. I emailed them 5 times about this,to replace it,they repeatedly said to contact Sapphire and Radeon,yet THEY were the ones who bought the card and installe dit in this package,I have no warranty card for this POS.,so now I have a paperweight because I cannot afford a card replacement to run this machine now.

Desired outcome: Very least,get them to replace the video card

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6:50 am EDT

MDG Entire Company

Thieves! Stole my Money and refuse to return! They keep drafting my account for merchandise that I do not have. I have revoked my authorization since July 2021 and yet they continue to draft. They will not allow me to remove my payment method from their website. I have 30+ emails demanding my money back have called 100+ times and yet they refuse to return my money. It has cost me money to stop payment with my bank. I have contacted the police about unlawful access to my bank account and will be contacting a lawyer. BUYER BEWARE! If you don't want to keep your cash then they are the company for you!

Desired outcome: Refund

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4:01 pm EDT

MDG Gaming PC and 3 Year Warranty Not being honored

2 years ago I leased to own a low tier gaming pc from MDG Canada, Having used them in the past we KNEW a warranty was needed as there has ALWAYS been something wrong with the hardware they use to build their pcs. Within six months of receiving the pc it had to be sent back because of a graphics card issue, We are now 8 months since we sent it in and received it back and again there is another graphics card issue. We called support to explain the tearing in the screen, the extreme heat and the PC freezing completely because of the graphic card failing. They asked for a picture of the front / back/ top of the pc and the screen and said there is nothing visible wrong with the product and refused to honor warranty. I then took pictures of the event logs and the screen when the tearing was happening and they still said there is nothing wrong with the product. I took pictures of more event logs (6 to be exact) two of the pc crashing because of unexpected issues, to an event log of the graphics card crashing where they said it was a 3rd party program and wasn't covered under the warranty. The Adrenalin driver is what AMD uses to identify your hardware and any issues that the driver is having issues of to insure that a clean install and repair can be done.

MDG upper management have refused to honor their agreement and the warranty we have purchased because they no longer carry the pc I purchased and dont offer the parts in any of the newer models meaning they have no more of the parts needed to honor said warranty. I am already paying 3x the price of the pc over a 3 year plan and still have 30 payments they are expecting as they refuse to allow me to send the pc back for repairs. This is a formal complaint so anyone else looking to use them for services are aware of them offering warranties and not honoring them and sending you faulty products while refusing to take responsibility when it arrives faulty.

Desired outcome: Them replace the full pc , with a brand new one of the same model or ending our contract with them completely as I are prepared to seek legal representation.

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C
10:44 am EST

MDG fraud/ stealing customers money

This company needs to be investigated through the BBB, because they put all this interest rate on their products making it unbearable for anyone to payoff the amount. This will cause not an increase for credit, but putting your credit in a bad condition. They don't live up to their policy on the paperwork, and I think an Attorney, or someone with business authority need to address this company robbing and stealing form the people, Period!

Thanks from a customer that has been caught under this company un-loyal commitments.

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Lee Huff
, US
Feb 12, 2024 9:34 am EST

I'm having the same issue, I've been paying on this now for 6 months, and the price never goes down only goes up. After asking for explanation I didn't really get one. I even did the math for them. Based on my calculations this will never go away. I've already paid at least $210 on the $1,110.00 I agreed to pay. Yet, I'm still owing $1295.00? How is that possible. Like I get interest, but how does the amount I owe go UP, effectively upping my credit utilization, every month.

Most installment loans are like, okay these payments go to interest (which u agree to pay upfront) then after so many payments this amount goes to principal and this amount goes to interest, and after and after a while the principal amount goes up, this effectively starts paying off your amount after so many payments, but it seems like this amount never goes down and it has been 8 months since I made the purchase and has never gone down but only ever gone up. And they pull money out of the account a day early to ensure you don't have it so they can tack on two outrageous fees. Which they are happy to waive because they know they are in the wrong, but I agreed to pay on Fridays for a reason, not Thursdays, the amount should not be removed until then. Etc.

The other account I have I agreed to pay 645$ and I've barely got it to go back under 695$ after paying already $310. I should be at least 1/4th of the way paid off, even with an outrageous interest rate. But nope, I still owe more than what I agreed to pay. This really needs to be investigated, and I wish I knew how to get out of this debt. Already for both products I agreed to pay double what it costs in retail normally. But it seems like it is never going down.

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N
5:00 pm EST

MDG order

I submitted an order and was prequalified

Went through the whole process, they asked for my sin number and alot of personal information telling me i was approved and it was just to finalize my file. So i sent all the required documents and now they say its refused and my order was cancelled. No reasons were given. I have a very good job a good salary so i dont understand but they have all my banking info and all. I had to put a stop payment to make sure they dont put payments through.
Very unprofessional

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Mark Always
, US
Apr 12, 2021 1:47 pm EDT

Why are they asking for a Screen Shot of my Down Payment of $28.00 there is no reason for it? ANd I will not give them a screen shot of my bank account it has too much information on it.

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1:22 pm EDT
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MDG leather recliner couch and double love seat recliner

I financed a double love seat that reclines it came and it worked great for a few weeks now it gets stuck when it reclines also my black leather recliner couch I purchased came and it doesn't recline at all I have sent videos and pictures to Mdg and they won't replace it I was told when I wifjend up for this company that you could return things this company is terrible I am paying 81 dollars a month for things that don't work I am not going to pay one more dime till these problems are fixed I changed bank accounts so that Mdg can't take my money until this is fixed please respond

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C
8:20 pm EST

MDG Shipping concerns

December 16th I apply for credit, instant accepted (shocker...)

December 16th only applied cause I wanted a 75" tv for Christmas to myself

Clicked add to cart to find out that it is not able to be shipped to my house (which is next to a major city...

December 17th Contacted mdg and was advised that the item is too large to ship to my house using their carrier who delivers the large items... cause ups or purolator is too expensive

BUT the guy would look into it and call me back within an hour

December 18th, still no contact, so I all back and speak to a different guy who said same thing but felt that it should be deliverable, and would call me back within the hour,

December 19th, NO CALL BACK (shockerrrrr) so I receive an email asking me to provide a survey, or i can go straight to management with my complaints...

December 19th I filed a complaint outlining my displeasure with grave detail,

December 20th 10:13pm NO CALL BACK (this is a growing trend here) so I send yet again ANOTHER complaint via the survey

DECEMBER 27th... after countless messages I still received NO response

Hey mdg if this is how you do business, then dont ever contact me again for your products, this is the most unprofessinal company I have ever dealt with, follow up with your customers should be #1 priority!

Fix your system! Cause its costing you business !

Problem #2

There is a huge price discrepancy between what's showing on their site vs what that are actually charging me

And it indicates on bbb complaint that its because it's a members and non members price,

But theres clearly NO indication on the pricing showed that theres a difference if your a member or not

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11:22 pm EST

MDG 65" hisense 4k tv h8

I received the tv I ordered today. Set it up and turned it on and nothing but a black screen. Does not do anything. The black will turn lighter black if you hit picture button but still black. No splash screen or logo or set up for language or time. Was hoping to have it going before Christmas because of the Xbox one x that came with it that I was giving to my daughter. I do not have the money to pay for shipping to send back. I paid for extended warranty as well. Would like this problem fixed as soon as possible please.

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6:35 pm EST
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MDG issues with verification and my sales rep

Hello my name is Michael Conklin my order number is 2548248 I ordered the xbox one x and I have sent in all the info I needed to and my bank statement was accidentaly cropped so it was put on hold so I sent in a new one witch was good my sales rep said he was going to take the hold off and get it to the varifaction to get it going I hold him how important it is to get it before Christmas the first payment has already been rakin out and cleared threw my bank and I am a repeat customer and my order is still on hold I've tried to call and email my sales rep with no reply at all if someone can look in this it would be great cell#[protected]

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6:34 am EDT
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MDG I signed a contract with mdg they in return will not give me my product after they took my money

Date 08/20/2018... I purchased 2 items with mdg I fulled the required down payment..in return the said after they took my money someone will contact me when shipping will occure 4days gone by and nothing I called after being put on hold for 10 mins and phone just gone dead iv been miss treat by this company and lied to... When I got a hold of someone.. They said we are not giving you the product or honoring the new contract. You owed us money from 2008. They said.. I file bankrupsy a yr later cause of x comminlaw took house car and had to pay out bills out of my controll it was hard.. I puy company in bankrupys mdg.. When I filed for credit again to build on they said yes..6 down payments and we will ship you your product ok I said great... They in return lied on the agreement I believe from the begining.. I was misled and lied to and sighed a new contract..

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Update by james kieley
Oct 25, 2018 6:38 am EDT

they are not responding to my calls..or honouring the new contract

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7:50 pm EST

MDG laptop purchase

Tried to Purchase a Laptop in the US, while still paying on one in Canada, AFTER they took my shipping and first payment, they canceled my order and told me they were going to apply the amount to what is owed in Canada.

FRADULENT! I am protected by the american consumer act! I called my bank and disputed the charges as they canceled the laptop order. They cannot withhold money for a purchase in another country for a past due account in another, that is MONEY LAUNDERING!

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5:28 am EST

MDG Beware

Don't take credits from them, be careful.
Several days ago they gave me a $4000 credit, but everything looked very suspicious. Of course, I won't fall for this and won't take this money. And the reason is that they asked the details of my bank account. They wanted to know absolutely everything and assured me they needed this information for security reasons. Oh yeah?
What a big lie!

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10:05 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Rip offs

This company is awful.
Boyfriend got a computer, was approved and had been paying for a year, making payments every paycheck. I asked him "whats your remaining balance left on this computer?" of course he was like "oh, its down to like $800 by now" (originally it was $1500 for the computer) So I said, ok.. but whats left to pay on it, we should know, you need to find out. So he called in to ask, well to our surprise my bf had a remaining balance of $1400... So he had been paying for a year, $40 every paycheck being withdrawn from his account for this computer and all that was paid was $120.00 and the rest of the money went to interest. Thats ridiculous. So in total my bf had let this company take $1080 and we found out that we barely skimmed the surface off any of the debt. Like what kind of company does this? obviously this company.
Hopefully this helps those of you who are in the same situation. We are going to stop paying for this computer. It would take eons to pay off this computer and heck we paid a lot already, so screw this company, we are keeping this computer and are going to stop paying them. We will either make a stop payment, or just change his banking account.
There is no need to even try to deal this situation with the company because I'm sure there is no way they would care to listen to anything, plus they would probably say anything they could to blame us rather themselves. So this is my story. Do yourselves a favor if your in the same situation and do the same as we are going to do.

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12:58 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

MDG Shipping Charges

so I look at getting one of the laptops from them. Its $1407 dollars, ok and you get a Free 32 Gig 8" tablet with it great.
I figure what the hell I have a 2070.00 credit limit. I look at the paper work they want to me sign and my total for the laptop is $2069.97
I'm like wait a minute that's over $600 dollars more then what the laptop costs. " The $1407 is the promotional price but you have chosen to get the free tablet so its more expensive" So I am like then it is NOT a free tablet if I am paying $600 more for getting the free tablet. No only about 200 more as you have shipping and taxes. Says that their Company standard rate for Shipping the laptop UPS is $130.00 I am like WHAT? Are you shipping it same day? I ship Computers for my job out to my Techs and it does not cost me $50.00 for 2nd day to ship a Computer and you are telling me its $130 to ship a laptop? ITS BS that right there when they would not let me do 3rd party shipping or any discount on the Shipping lets you know your dealing with CROOKS and LIARS saying that's their company rate. John Doe can walk in off the street and UPS Over Night a laptop cheaper than that!

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5:48 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

MDG - Bogus charges and it is impossible to cancel them

I noticed two unauthorized charges from my account, and the company MDG computers Canada took from me about $160. I contacted their customer services and started to ask, why they took money from me. The agent tried to assure me that I signed the contract with them for 48 months. I never did any stupid things like this before, so it was impossible. They are...

Read full review of MDG and 7 comments

MDG Customer Reviews Overview

MDG (MDG.com) has garnered a range of reviews from satisfied customers who have had positive experiences with the company. The online retailer has received praise for several key aspects, highlighting its strengths in the industry. Customers appreciate MDG's wide selection of consumer electronics and household appliances, providing them with a diverse range of options to choose from. The user-friendly website interface has been applauded for its ease of navigation and comprehensive product information, allowing customers to make informed purchasing decisions. MDG's dedicated customer support team has received positive feedback for their responsiveness and helpfulness in addressing inquiries and concerns. Flexible financing options have been commended, enabling customers to acquire desired products while managing their budget effectively. Furthermore, MDG's reliable delivery services have been appreciated, ensuring timely and secure shipments. It's important to note that while these positive points indicate a satisfying experience for many customers, it's always advisable to read individual product details, warranties, and return policies to ensure a smooth and enjoyable shopping experience with MDG (MDG.com).

Frequently asked questions (FAQ) about MDG

Expand Collapse all
Is MDG a legitimate company for financing consumer purchases?

Yes, MDG is a legitimate, Canada-based company that provides financing for a wide range of consumer products.

Can I trust MDG with my personal and financial information?

As a reputable financing company, MDG is expected to uphold strict data privacy laws and protect clients' personal and financial information.

Are the financing options provided by MDG reliable and fair?

MDG provides a variety of financing options. It's essential to understand the terms and conditions before availing of any financing service.

Has anyone had a negative experience with MDG?

Like any company, experiences with MDG may vary. It's recommended to look at customer reviews and feedback for insight.

How responsive is MDG's customer service?

Quality of customer service can often be gauged through customer reviews or by reaching out to the company directly.

Are MDG's interest rates and fees competitive and transparent?

MDG should clearly outline its interest rates and fees. You should review these details and compare them with other financing options.

Does MDG deliver products on time and in good condition?

Delivery experiences can be gleaned from customer reviews and the company's shipping policy.

Does MDG offer a fair and efficient process for returns and refunds?

Information about returns and refunds should be clearly stated in the company's policy.

Are there any hidden costs or fees associated with MDG's services?

Legitimate companies should provide complete transparency about costs. All fees or charges should be disclosed before you avail of their service.

Does MDG have a good reputation among its customers?

Customer reviews, testimonials, and ratings can provide insight into MDG's reputation among its users.

Is MDG recognized by any regulatory bodies or professional associations?

Professional recognition or regulatory body accreditation can add to a company's credibility. This information is usually available on the company's website.

Does MDG comply with consumer protection laws and regulations?

As a reputable company, MDG should comply with all relevant consumer protection laws and regulations.

Does MDG have a secure online application process?

Reputable financing companies typically use secure online platforms that protect personal and financial information.

Has MDG been involved in any legal controversies?

For the most current information on any legal controversies, it's advisable to research recent news articles or reports.

How does MDG compare with other similar financing companies?

Comparing MDG's services, rates, and customer reviews with other similar companies can provide a better understanding of its standing in the industry.

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www.mdg.com

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