Menu
RPI Customer Service Phone, Email, Contacts

RPI
reviews and complaints

www.replacementparts.com
www.replacementparts.com

Learn how the rating is calculated

3.1 13 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

RPI reviews 13

ComplaintsBoard
A
4:17 pm EDT
Verified customer This review was posted by a verified customer. Learn more

RPI Impressed with RPI's Service for Replacement Parts

I gotta say, I was pretty impressed with RPI (replacementparts.com). I needed a new top for my crockpot and I found it on their website. I ordered it about a week before Thanksgiving and it said it wouldn't arrive until after the holiday. But, to my surprise, it showed up a few days before! I was stoked because I had been craving some homemade mac n cheese and now I could make it.

The ordering process was pretty easy, even for someone like me who isn't super tech-savvy. I just searched for the part I needed, added it to my cart, and checked out. I didn't have any issues with the website or anything like that.

The only thing I will say is that the shipping was a little pricey. I mean, I get it, they have to ship it to me, but it was still a bit more than I was expecting. But, hey, at least it got here on time!

Overall, I'm happy with my experience with RPI. They had the part I needed, it arrived on time, and I was able to make some bomb mac n cheese. What more could you ask for?

Read full review of RPI
Hide full review
ComplaintsBoard
K
3:02 pm EDT
Verified customer This review was posted by a verified customer. Learn more

RPI Disappointing Experience with RPI's Replacement Parts: Order Canceled Without My Request

I'm pretty bummed out right now because I was all set to get my hands on some much-needed parts from RPI (replacementparts.com), but things didn't quite go as planned. I got an email saying that my order had been canceled and my money refunded because I supposedly asked for it. But here's the thing - I didn't ask for a refund! I was really looking forward to getting those parts and now I'm left scratching my head wondering what went wrong.

I mean, I get that mistakes happen and all that, but it's still frustrating when you're all geared up to fix something and then it falls through. I'm not sure if it was a glitch in the system or what, but I wish someone had reached out to me to clarify things before just canceling my order like that. It's not like I was trying to pull a fast one or anything - I legitimately wanted those parts!

All that being said, I do have to give RPI some credit for at least refunding my money promptly. It's not like they just took my cash and ran or anything like that. But still, I would have much preferred to actually receive the parts I ordered. Hopefully this was just a one-time fluke and things will go more smoothly in the future. I'll probably give them another shot at some point, but for now I'm feeling pretty let down.

Read full review of RPI
Hide full review
ComplaintsBoard
F
1:11 pm EDT
Verified customer This review was posted by a verified customer. Learn more

RPI Reviving my DeWalt 725 Hammer Drill with Replacement Parts: A Success Story

I had a real problem with my DeWalt 725 hammer drill, it was totally burned out. I was really bummed out about it, but I knew that I could count on Replacement Parts to help me out. I went to their website and found all the parts that I needed to rebuild my drill. Let me tell you, it was a bit of a challenge to put everything back together, but it was totally worth it.

When I fired up my drill for the first time after the rebuild, it was like I had a brand new hammer/drill. I was really impressed with the quality of the parts that I received from Replacement Parts. They were all top-notch and fit perfectly into my drill.

This isn't the first time that I've bought parts from Replacement Parts, and I can tell you that it won't be the last. They have a great selection of parts for all kinds of tools and equipment, and their prices are really reasonable. Plus, their customer service is top-notch. If you have any questions or concerns, they are always there to help you out.

So if you're looking for replacement parts for your tools or equipment, I highly recommend that you check out Replacement Parts. They have everything that you need to get your gear up and running again. Thanks, Replacement Parts, for all your help!

Read full review of RPI
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

RPI Excellent Service and Quality Parts from ReplacementParts.com

I was in a bit of a pickle when my Dyson vacuum cleaner's upright handle and connecting hose assembly broke. I needed a new swivel catch and spring to fix it up. So, I went online to replacementparts.com and found a blowup of the assembly. It was really helpful to see the parts in detail and get a better understanding of what I needed.

I decided to give them a call to confirm that I was ordering the right parts. The rep on the phone was really helpful and confirmed that I had selected the correct item for my Dyson. I was relieved to know that I was on the right track.

I ordered two swivels and one spring and was pleasantly surprised when they arrived in just a couple of days. The packaging was neat and the parts were in perfect condition. I was impressed with the quick delivery and the quality of the parts.

I put the swivels and spring in the assembly and everything is back to normal. My Dyson is working like a charm again! I'm really happy with the service I received from replacementparts.com. They made the whole process easy and hassle-free. I would definitely recommend them to anyone looking for replacement parts for their appliances.

Read full review of RPI
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

RPI Excellent Service and Affordable Prices: ReplacementParts.com Review

I was in a bit of a pickle when I realized that the frame for my grass catcher bag for my new Honda mower was missing. I searched high and low in stores, but to no avail. So, I decided to take my search online and stumbled upon replacementparts.com. Out of the few websites that seemed to have the right frame, this one stood out to me the most because of how helpful it was in ensuring that I was ordering the correct item.

The price of the frame was comparable to or better than most of the other sites I had checked out, which was a huge relief. I was worried that I would have to spend a fortune to get the right frame, but replacementparts.com proved me wrong. Additionally, given the current shortages and transport issues, I was pleasantly surprised by how reasonable the delivery time was.

Overall, I am extremely satisfied with my experience with replacementparts.com. They made a stressful situation much easier to handle and I would definitely recommend them to anyone in need of replacement parts.

Read full review of RPI
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

RPI RPI Saved the Day: Perfect Replacement Part for Burnt Bathroom Exhaust Fan and Light Lens!

I just moved into a new crib that's been around for about two decades. The exhaust fan and light lens in the main bathroom was all burnt up, probably because someone used a bulb that was too strong. I hit up the local builders supply but they didn't have what I needed. So I went online and stumbled upon RPI (replacementparts.com). I found the part I needed and placed an order. To my surprise, it arrived earlier than expected and it's a perfect fit! The website was easy to navigate and the prices were on point. Thanks a bunch, RPI!

Read full review of RPI
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

RPI Fast and Accurate Service for String Trimmer Battery Replacement

Service was fast and provided the correct part as ordered. I was happy with the service, but I made a mistake and ordered the wrong part. I needed a battery for my string trimmer, but I thought it was the electric motor. I checked the voltage of the battery and it was correct, so I assumed it was the motor. However, I was wrong. If you think you have an electric motor problem, first check the amperage output, as that could be the problem. Anyway, I got the correct part and my string trimmer is back in business.

Read full review of RPI
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

RPI Efficient and Affordable Lawn Mower Parts from RPI - A Satisfied Customer's Review

I used RPI twice and it was pretty good. I got new mulching blades for one of my riding mowers and a new spindle pulley for the other one. They came faster than if I went to a local repair shop to get them. It was easy to order them online and they only cost a little bit more than if I went to the repair shop. I'm happy with their sales and service and I'll use them again if I need to.

Read full review of RPI
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

RPI Mixed Feelings About RPI's Customer Service and Parts Accuracy

I recently made a purchase from RPI (replacementparts.com) for my Cubcadet SC100 lawn mower. I was in need of an oil fill tube assembly and a dipstick o-ring. Unfortunately, the o-ring was not in stock at the time of my purchase. However, I was impressed with the company's communication skills as they kept me informed via email about the status of my order.

After a couple of months, I decided to cancel the o-ring part and requested that the oil fill tube assembly be shipped to me. I sent an email to the company but never received a response. I was starting to get a bit worried about my order, but eventually, the parts arrived at my doorstep.

I was happy to see that the oil fill tube assembly was perfect and exactly what I needed. However, I was disappointed to find out that the o-rings were the wrong size. Even the o-ring in the tube assembly was incorrect. I immediately contacted the company to inform them of the issue, but unfortunately, I never heard back from them.

Overall, I have mixed feelings about my experience with RPI. While I appreciate their efforts to keep me informed about my order, I was disappointed with the incorrect o-rings and the lack of response from the company when I reached out to them. I hope that they can improve their customer service in the future to avoid similar issues.

Read full review of RPI
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

RPI Mixed Results with RPI Replacement Parts for Kitchen Appliance

The replacement parts from RPI (replacementparts.com) seemed to be everything I needed for my kitchen appliance, until I tried to install it. The lower peg that pops it into place has a new base that raises it basket up about 3/16" from where it should be and didn't allow for the basket to snap close. Also, the upper ring of the basket has a much thicker piece on the molding that locks the basket into place, your replacement is missing this. I was able to file the added material on the lower base to make the basket fit correctly into the holes, but the basket will only stay in place if I put a bungee cord around the entire pot. It'll probably work, but definitely not what I was expecting.

I was disappointed that the replacement part did not fit perfectly, but I was able to make it work with some adjustments. It looks great, but sadly not a direct replacement. If you'd like a picture or two to completely understand what I'm talking about, please feel free to contact me. I'll have to take them.

Overall, I appreciate the effort of RPI to provide replacement parts for my appliance, but I hope they can improve the accuracy of their products to avoid these kinds of issues in the future. Despite the inconvenience, I am still grateful that I was able to find a replacement part for my appliance.

Read full review of RPI
Hide full review

RPI complaints 3

ComplaintsBoard
K
4:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RPI Delayed Delivery from RPI: Is the Wait Worth It?

I ordered a part from RPI (replacementparts.com) a while back and I'm still waiting for it to arrive. It's been a hot minute and the tracking info says that the item is still out west somewhere. I'm getting a bit antsy, but I'm hoping it'll show up soon. I mean, I know things can get held up in transit, but it's been a while now. I'm just hoping the part is worth the wait.

Read full review of RPI
Hide full review
ComplaintsBoard
E
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RPI Disappointing Experience with RPI: Long Wait and Poor Customer Service

So, I ordered a part from RPI (replacementparts.com) and let me tell you, it took FOREVER to get to me. Like, over a month. And when I tried to contact them to see what was up, it was a real pain in the butt. I had to jump through a bunch of hoops just to get someone on the phone. And even then, they weren't super helpful. Honestly, I don't think I'll be ordering from them again. It's just not worth the hassle.

Read full review of RPI
Hide full review
ComplaintsBoard
D
3:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

RPI RPI Review: Good Quality Parts, Slow Shipping & Website Navigation

I was pretty frustrated with RPI (replacementparts.com) because I thought I would get my order in a jiffy. But it took them four months to send me a single washer for my lawn mower tire. I mean, come on! That's a long time to wait for a tiny part.

But I have to say, when I finally got my washer, it was exactly what I needed. It fit perfectly and my lawn mower was back in action. So, I guess the quality of their parts is good, but their shipping time needs some serious improvement.

I also had some trouble navigating their website. It wasn't very user-friendly and it took me a while to find what I was looking for. But once I did, the ordering process was pretty straightforward.

Overall, I would say that RPI has some good quality parts, but their shipping time and website could use some work. If you're not in a rush to get your parts, then they might be a good option for you. But if you need something quickly, you might want to look elsewhere.

Read full review of RPI
Hide full review

Is RPI legit?

Our conclusion: After a detailed review, ComplaintsBoard finds RPI to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, RPI is known for their high standards and safety. If you're thinking about dealing with RPI, it's wise to check how they handle complaints.

RPI earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

RPI has received 7 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for replacementparts.com can be seen as a positive aspect for RPI as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of RPI's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Replacementparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Replacementparts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • No reviews for replacementparts.com on popular sites. Be cautious and do additional research. Look for information about the RPI and be careful with personal information or transactions.
  • Replacementparts.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The replacementparts.com may offer a niche product or service that is only of interest to a smaller audience.

About RPI

Screenshot RPI
RPI, also known as Replacement Parts Industries, Inc., is a leading supplier of replacement parts and accessories for the commercial foodservice industry. The company has been in business for over 40 years and has established itself as a trusted source for high-quality replacement parts for a wide range of foodservice equipment.

RPI offers a vast selection of replacement parts for various types of equipment, including ovens, fryers, grills, refrigerators, and more. The company's extensive inventory includes parts from many of the top manufacturers in the industry, such as Hobart, Manitowoc, and True.

One of the key advantages of working with RPI is the company's commitment to customer service. The company has a team of experienced professionals who are dedicated to helping customers find the right parts for their equipment. Whether customers need help identifying a specific part or have questions about installation, RPI's team is always available to provide expert guidance and support.

In addition to its extensive inventory and exceptional customer service, RPI is also known for its competitive pricing. The company works hard to keep its prices low, making it an affordable option for businesses of all sizes.

Overall, RPI is a reliable and trustworthy supplier of replacement parts for the commercial foodservice industry. With its vast selection of parts, exceptional customer service, and competitive pricing, the company is a top choice for businesses looking to keep their equipment running smoothly.

Overview of RPI complaint handling

RPI reviews first appeared on Complaints Board on Jun 14, 2023. The latest review Impressed with RPI's Service for Replacement Parts was posted on Jun 18, 2023. RPI has an average consumer rating of 1 stars from 13 reviews. RPI has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. RPI contacts

  2. RPI phone numbers
    +1 (800) 221-9723
    +1 (800) 221-9723
    Click up if you have successfully reached RPI by calling +1 (800) 221-9723 phone number 0 0 users reported that they have successfully reached RPI by calling +1 (800) 221-9723 phone number Click down if you have UNsuccessfully reached RPI by calling +1 (800) 221-9723 phone number 0 0 users reported that they have UNsuccessfully reached RPI by calling +1 (800) 221-9723 phone number
  3. RPI social media
RPI Category
RPI is related to the Computers, Phones and IT category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.