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MDG Complaints 61

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1:17 pm EDT
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MDG Rip off

My mom took here desktop in for service because the DVD burner stopped working. They charged her %50 to 'blow out the dust', $150 to reload Windows and $85 for a new DVD burner. It turns out, after I opened it up, the thing is still full of dust bunnies, the new burner is actually 5 years old and they didn't reload Windows. What kind of store could rip off a 79 year old widow on a fixed income?

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8:10 am EDT
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MDG Laptop Hinges

I own a 17 inch dual core laptop, purchased through MDG online. I am paying on it monthy. My address is 297 Unit C Bluevale Steet North. I am having a problem with the hinges of my laptop. It has already been in for service once, cost me 60.00 to fix the hinges.. Now I am having the same problem. I need to get this fixed, also one of my USB ports, the hard plastic that holds the usb pins in place, came out of the port. No damage, its just came out. Now MDG tells me I can pay again to get the laptop fixed. I called the Tech department and got a frazzled employee who told me this is a wide spread problem and that they still will not fix it unless I pay. I bought the warranty for this reason and sill find myself left out in the rain. I would NEVER buy a laptop from MDG again. A laptop is worthless if you can't open and close it.

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wookster
Terrace, CA
Feb 17, 2010 6:09 pm EST

I have the exact same issue. Sent mine back in a year ago and they still have not fixed it or replaced it. I am floored at how this company is able to get away with this.

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9:46 am EDT
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MDG Mislead on purchase

I purchased a computer in January 2006 as advertised on TV for just a dollar a day. When I phoned to enquire the computer they told me that my payments would be 58.02 per month and I would have computer paid off in 3 years. According to my calculations the computer would be paid off by at least by March 2009. It is now June and pre-authorized payments are still being withdrawed from my bank account.

I phoned them to enquire as to why they were still taking money from my account. They said that I am still paying for the interest. The computer that I thought was for $2088.40 is now still owing an amount of $1500.00. I was mislead when making arrangedments to purchase the computer that it would be paid in 3 years. I told them if they had explained to me that I would be paying all that interest I would never had bought the c omputer. They said "sorry you were mislead, I will have my supervisor call you."

I still have not heard from their supervisor. This has turned out to be a very expensive computer. Besides the computer is starting to give problems and will need to replaced soon and the payments are not finished for another 2 years.

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computer
Valley Center, US
Jul 19, 2009 2:23 pm EDT

paid for computer did not receive it

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richygotripped
Jul 29, 2008 3:01 pm EDT

cancelled product and consistantly kept taking the money out of my account.

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MDG Hater
Edmonton, CA
Aug 28, 2009 6:09 pm EDT

This exact thing happened to me! They never give you a statement so how are you supposed to know what your balance remaining is? I am not paying them another dime. I paid $41.50 a month for the past 3 yrs through automatic withdrawls from my bank. I called them because the payments were supposed to end in april but they continued taking money. They said my balance remaining was $2200. I was promised my computer would cost $1468 and would pay $41.50 for 36 months! They are lying ###! I told them to look up my contract and he said he had nothing on file. WHAT? They promised to call me back, and have I heard from them...of course not.

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12:18 pm EDT
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MDG MDG is a fraud company

I purchased a MDG Vision Pro 3700S notebook on payments 02/28/2007 and bought the 3 yr parts & labour extended warranty package (which is worthless) all this cost $1851.82 (which ended up being $3114.61)

Payed religiously for approx. 2 years @ $65.50 a month and then went to pay it out and found out that I owed $1542.61 still! This laptop cost me over $3100 in the end and if I was to sell it I could only get around $700 for it in mint condition!

Thats not the worst part. We have had to send it back in for repairs 3 times and pretty much each time we have had to pay MORE! The salesmen/woman are the most rude and ignorant people I have ever had conversations with in my life and I buy and sell online so I talk with ALOT of people everyday! They lie, cheat and steal your money!

First time it broke was a week after we received it. The hard drive crapped out. Call in and they told us we could either send it back or bring it into the Vancouver store for repairs. We live 1800 miles away from Vancouver but we had planned on a vacation down there in the Summer (which was just a month away) so we waited. While in Vancouver we spend a whole day trying to find the store with 4 kids in our van. MDG had the WRONG address listed on the MDG website so we drove around aimlessly for hours, called the store twice and got East Indians that could barely speak English and were very hard to understand. Well after about 5 hours we finally got a pedestrian to show us where it was...walked in to the store finally and wait in line for another 45 mins only to find out the store doesn't stock the hard drive and we will need to send it in anyways. FURIOUS we left and called our sale rep...ya he was no help and didnt give a damn. When we got home we had to send it in and of course pay more money for the repair (forget just how much). When it came back (like 2 months later) all my important files were gone and everything was changed...horrible experience!

The laptop worked ok for the next few months then the DVD burner died, keys stopped working, speaker would not work and the LCD case and hinges were cracking and breaking. So we sent it back again. This time I sent a nice butt kissing letter along with the laptop and it came back within 2 weeks and no cost to us. We were stoked and thought that MDG must be changing their ways.

Again the laptop worked for a few more months before the LCD case and hinges started to crack again and then the hard drive failed again. I called and got a RMA and sent it back again (with another butt kissing letter) 2 months go by and no word. Finally I break down and call. I was told we will have to pay another $280 for the LCD case, a new (upgraded) hard drive as they do not stock the old one, and battery clips. I fought with the man on the phone about this telling him the laptop was babied and barely used there is no reason we should have to pay for this when we have a gold warranty package. They claim now that all this is our doing...I have yet to call them back and tell them to proceed with repairs or not. I think I am going to file a BBB complaint and demand a refund of my money and if nothing comes of that I will take MDG to small claims court for a full refund on the $3100+ piece of crap they sold/scammed me on.

I could probably write a 10 page letter on MDG and what they have done to us but I will keep it short. Buyer beware with this company! They are scammers and Steve Nash should be ashamed to be their spokes person. They lie, cheat, scam and steal your money then send you garbage. This MUST be stopped!

MDG if you read this I WANT my hard earned money back. You ripped off a honest hardworking family of 7 and it is not right. You have my computer and I want my money back. All $3114.61 of it!

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MadMom82
US
Jan 20, 2016 11:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree. I have been paying for a tv and a laptop for lil over 3 year and when i notice i paid 2x more then what was i told . i contacted them and they tell me that i still owe them 13, 000 . meaning i made a dent of 2, 000. I am pissed . I am a single mom and im tired of all my money going to them they even took more then what was agree to and i didn't know at the time till i went to go cash out at the grocery store, i wanted to cry ( they took food from my kids mouths) first time i have ever had to borrow money from my dad. . i want to stop the payments but unsure what to do and what will happen. will my kids lose their tv? if i stop paying? like can they come to the house and take it . or do they just send it to credit bru.

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easypeasylemoonsqueezy
Edmonton (1270), CA
Nov 12, 2014 10:55 pm EST

Looks like the SMARTEN UP GUY is rep for MDG.. how dare he say that its the consumers fault, what a loser.

It's obvious MDG Canada is a horrible, money scamming, awful company. They are like mosquito's but instead of sucking blood they are sucking the money right out your pockets. They lie and claim that you can pay off their products within a certain time frame... which would be true if the interest weren't sky high and added to every payment... its like your not even making a payment.

My bf and I had just recently discovered that all the payments he made for a year was all for nothing... a $1500 computer and after year of making payments, its was down to $1400. We calculated that my bf's total contribution to his payments were $1080, and yet we only made a hundred dollar difference in the whole total. You, SMARTEN UP GUY needs to look at facts and realize ppl are paying up, they are hardworking ppl and are trying to pay off this debt.. but since this contract is a sham, there is no way we will pay another cent towards this company, they can shove that contract where the sun don't shine.

Plus, contracts never scared me anyways, never did creditors, I could care less what lengths they would go to try and get any more money from us.. It is to darn bad that companies like this exist and that they knowingly allow such cheats and scams to continue all for money.

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missmaddy
Oakridge, US
Nov 05, 2014 6:09 am EST

I was also scammed on my computer I bought through the company when they sent me the papers to sign they only sent the paper to sign not the whole contract so I could see the percentage rate. Has anybody that has quit paying been sent to collections for this or is it actually sent to the credit bureau to make you have bad credit. I need to know I have sent letters off and can't get them to stop taking the money out of my account. Right after I got my computer it started acting up and I called them and they said they couldn't help me at all and that it wasn't their problem. I don't like the company and they also scammed a friend of mine and we are both trying to get out from under the contract right now. Please help me if you know how to get out from under it.
Thanks

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Rachel23
Milton, CA
Aug 22, 2014 8:51 am EDT

Almost 3 years ago, I discovered MDG Computers while surfing the net. I applied and got approved instantly. I was wowed. Horrible credit yet got approved. I was extremely excited. Roger Banner was my rep. Things were going well and had made about 2 or 3 payments. Suddenly, I lost my job and was unable to make payments as arranged. I told Roger of my situation and instead of just closing off my file/account, Roger kept calling me so that we could both come up with a solution. At the end of it all, he promised to keep my file open with the payments I had previously made as credit for any future products I may be interested in. Roger is one of the best reps at MDG. He sure knows how to keep a smile on a customers face...MDG's biggest asset!

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SMARTEN UP
dgfdgf, CA
May 06, 2014 7:18 pm EDT

**READ THE CONTRACT BEFORE YOU IT SIGN IT YOU IDIOT CUSTOMERS!**

********UNDERSTAND HOW FINANCING WORKS AND UNDERSDTAND THE FEES AS WRITTEN INTHE CONTRACT!*************

*******DONT BLAME MDG FOR SCAMMING YOU! YOU'RE THE IDIOT WHO DIDNT READ THE CONTRACT! YOU'RE THE IDIOT WHO SIGNED THE CONTRACT!************

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MDG SCAM
Burlington, CA
Mar 06, 2014 1:44 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Right now, I have a few items I am paying for through MDG. Two of the items were laptop computers, both in which broke down, hinges falling off etc..When I spoke to someone in their sales department prior to signing any agreement, I was told that the agreement was based on a 2 year term in which the laptop would be fully paid off. The very first laptop was purchased in 2010 and last year was when I had realized that the payments coming out of my account had been going on for approximately 3 years. Basically what I had been told over the phone was not in line with the actual contract. Unfortunately for me, I did not read all the fine print. Basically what I am saying is that the sales team at MDG will tell you anything over the phone to get you to sign the deal, even if it involves telling you a bunch of lies. Last year when I called them to bring this to their attention, I was put through to a lady that told me that my payment plan involved 4 years of biweekly payments unless I pay it off in full before then. Well there was nothing I could do about this considering that my mistake was believing a salesman's word over the phone rather than reading the fine print in the contract..so I had to let it go, however she did state that my contract would be shortened and my last payment would be in February. It wasn't just the complaint that I had in regards to being mislead over the phone, it was also the fact that the expensive computer I was paying an enormous amount of money for in the end had fallen apart within only the first 6 months of use. I had never experienced this with a purchase of a laptop before, and I told this lady that I was not only upset about being lied to by their sales department but I was also upset at the fact that my laptop was gone in less than a year and there was nothing that could be done about it, yet I am still making these payments. I should have asked her to e-mail or send something in writing to verify what she had told me over the phone just incase something should happen where the money is still being withdrawn from my bank account after the said date. I have also purchased things from them other then laptops in which I so far have not had any complaints about(knock on wood). I ordered something else from them just before Christmas of last year (not a laptop of course)and spoke to someone in their sales department in regards to being mislead about the payment plan that started in 2010 but he also verified over the phone that my last payment for the laptop would be in February, so basically 2 people from MDG at this point have told me that my last payment for the laptop purchased in 2010 would be completed by February of 2014. I would have never placed an order just before Christmas of last year had I known that the payments were going to keep coming out of my account from the purchase I had made in 2010. It's been nothing but lies with them, and my stupidity lead me to believe everything I was being told over the phone. I contacted them when I had realized that the money had been withdrawn from my account in March when it wasn't suppose to be. I was so furious and asked to be put through to the supervisor who in the end did not take any of my complaints seriously and even threatened me with small claims court if I stopped the payments before the contract date. I should have got something in writing last year after talking to the lady who told me that my last payment would be in February, and same thing with the Salesperson who also told me the same. Fortunately I did save my account information which shows my payment plan for everything but the laptop purchased in 2010 which also tells me that I should no longer be paying for this. Anyways, my experience with them has been nothing but a headache and I really wish I had not placed so much trust into this company who I feel has told me nothing but lies after lies.

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kparacy
North Vancouver, CA
Dec 15, 2013 2:21 am EST

THank you all so very much for your posts about this company. I have been HOUNDED by these people ever since aplying via facebook where I first found them and being approved for 2800.00 in credit.

Yet when I talked to the sales agent, who called me fifty times and harassed me to complete the sale, I found out that due to shipping and taxes and financing fees I cannot get what I wanted, only two of four items, because they say the financing eats up the rest of my credit. It made absolutely no sense to me... so I wanted the Wii bundle with two games for my kids and a toshiba touchscreen laptop. I went online and saw that the laptop is only 777.00 at best buy and at a Costco and various other places, then I found out the Wii is 299 with the two free games across the board in all stores too, yet MDG is charging 1577.00 for the laptop, and wants 550.0 for the wii! ALMOST DOUBLE or in one case it IS double the cost to buy outright!
When I told the sales agent whose hounding me now daily to send my banking information to complete the sale (thank god I didn't send it yet, but I did sign the online contracts yikes), when I told him no friggin way would i pay double for these items he tells me the WII is double because those two games are included, like its some special thing. Then he has the nerve to tell me the games are over 80.00 each alone so im getting a good deal, stupid salesman didn't realize id done my homework and NO those games are DIRT cheap and INCLUDED in every wii U that is being sold anywhere right now for only 299!

So i went to EB games and bought the WII U today outright, only 300 with tax. No shipping, no ###, no interest.

This company scares me. I am so so so glad I didn't sign on and get raped by them. I would have ended up paying 6 or 7 thousand dollars for less than 1000.00 worth of merchandise according to the people on this site and others that I have found for some reason this company seems to end up making people pay TWICE for their merchandise?!

What spooked me was the fine print, when I read it, what jmped out at me was, product may not be as it appears or as we say it is, (so in other words, they are selling ### refurbished versions of what they say they are selling/new, its not)! and also, the fine print says that they reserve the right to change our terms and prices for our items at ANY time and theres nothing we can do about it. Yes, thats what the contract says. Yet, I trusted them. and I signed it, it wasn't until later when I saw that fine print I panicked. Now this shady company has a contract signed by me... and my drivers licence, and address, and heck even my income tax papers as I sent it because it had my proof of address. ###. I hope to god they just leave me the hell alone. I am NOT proceeding with this sale NOR will I give them my banking info after finding all this out. I wish to God I had Googled and typed MDG scam before adn saw what came up. The truth, they ARE a scam!

So sad for all these poor hardworking families and people on here who've been ripped off. Its not right. They pray on those of us with bad credit, and make our lives an even worse financial nightmare then they already are. The worst part is how innocent and honest and 'we just want to help you' they act. Its so evil and malicious.

NOBODY DEAL WITH THIS COMPANY! READ THE FINE PRINT AND RUN RUN AWAY!

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Jemma6
Victoria, CA
Sep 26, 2012 7:50 am EDT

I've had nothing but problems with this company too. They're computers are absolute crap as is their customer service and business ethic.
I want to put this horrible company out of business. It's absurd how poorly they're run!
Anyone feel like taking a legit complaint to the better business bureau? We could even spam them all at once with numerous complaints we've had over the years.
We're definitely not alone in this.

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Karen_Vincent
Surrey, CA
Jul 14, 2010 3:12 pm EDT

Yeah, the hinges and casing on my laptop broke within three months, and we barely had been using it at all, but remarkably, the hinge issue was never covered by warranty and it was suggested I replace the entire casing at my own cost.

Still paying and owing a huge amount after three years of religiously paying on a computer that has hardly been used because it has always been in a broken state. POS. I would never buy from MDG again in my lifetime. It is not a quality product and they will charge you a premium for it.

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Dovee
Calgary, CA
Jun 01, 2010 9:31 pm EDT

I have gone to "Service Alberta" and filed a complaint as I too have a broken hinge which I was initially told was covered under warranty and 9 months later after multiple calls then told it was my fault, and I am waiting to hear back from them. I was even told that they would sell me an Acer of lesser quality and a reduced price this was something they had done for other University Students. Everyone needs to notify Service Alberta as there are laws against this type of thing, selling you warranty and not honoring it. Much to my surprise Service Alberta has not had any complaints. They need to hear from you!

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3:37 am EDT
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MDG Sales person was extremely rude

They guarantee you get approved. The problem is, if you have decent to bad credit, They will tell you have to have to make insane payments over 4 months before receiving the product that you are purchasing. So, instead of payments of $30-monthly, they want $34 weekly for 4 months before I ever see the product. I do not beleive it that and I do believe that is against the consumer act of canada. The sales person was extremely rude to me as well.

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rodney2008
Peterborough, CA
May 25, 2011 4:10 am EDT
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so U dont suggest me to go with them huh ?

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12:23 am EDT
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MDG Computer problems since day one

I bought my computer 3 years ago and have had nothing but trouble with it. First of all I was told I'd get double the memory at no extra charge, this should have been my clue that something was not right. When I called them on it they told me that they gave me a better quality of memory and that it equaled or was better than the double memory I should have gotten. Next I was told that I'd have tech support for the life of my computer, which really only lasted year and then they wanted more money to continue tech support.

My power supply has been replaced 3 times and each time I've had to take it in to their shop for it to be replaced. Not odd you might think? Well for me it is since I was sold a lifetime warranty on all parts and in home service for an extra $499.00 plus tax. Each time I've run into problems they've made me come into their shop and bring the computer regardless of me having this extra warranty. Once again this week, this power supply is giving me trouble. I call them and get the same old story as each other time I've called. "We don't sell lifetime warranty or in home service to anyone". Yet I have this in writing. Now I'm told that the store has changed owners which creates another problem. I've made 4 calls to this store this week and each time I've been given the name of a person to talk to who will call me back the next day, yet nobody ever calls. Yesterday I'm given the name of the owner of this particular store and today I leave two more messages...neither were returned.

This time I refuse to bring my computer in unless someone is going to reimburse me the $499.00 plus tax that I paid for their bogus warranty. And I'm going to be contacting their head office and talking to a lawyer. I paid over $3000.00 for this computer and off all the computers I've owned, it's worked the least efficient and their customer service has got to be the worst I've ever dealt with in any of my dealings. Once again tomorrow I will attempt to reach the owner of this store and then my complaint goes in writing and I deal with it legally. I can't say that it's not right to deal with Canadian companies but whatever you do...DO NOT PURCHASE FROM MDG unless you want to waste your money!

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9:14 am EST
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MDG Bad service

In October of 2008, My laptop which I had purchased through a MDG computers Television ad, had broken. It seems the hinges had siezed. (things that had never worked on the computer was the F3 key which turned the mouse pad on or off, the CD rom stopped working within a month of purchase as well.)When i tried to get service for this computer, they told me i would have to ship it back to them and they would work on it. My business centers around my laptop and could not send it back to them, so i worked with it the way it was, not needing the CD rom and using a piece of cardboard to cover the onboard mousepad. BUT I decided I would give them another shot, I ordered another Laptop computer. the end of November 2008. After going through their paperwork hoops the deal was finally made and apparently the computer had been shipped. and would be in within 7 to 10 days. The package was lost, for weeks. They couldn't find it and refused to resend another one. my husband also purchased a desk top computer from them around the same time as I did. they also lost one of those packages as well. the laptop from november was shipped with a bad AC adapter cord, it makes hissing sounds, when i called them to have it replaced. They told me i would have to ship back the system and they would fix it. Again my business continues to be ran by my laptop. after spend over $5000.00 there in the last 2 years you think they would just send out another adapter and what if the next one they send out also makes the sound? On top of having to speak to them 30 to 50 times since november for many issues concerning both products. the windows activation on the Desktop keeps expiring and I have to keep calling. The salesman for my laptop had such poor language skills that I had to keep getting another agent to help me understand.

When 1 computer is faulty after owning it, then it's a dud, and move on... BUT when you order 3 from the same company and you have problems with all 3 then there is an issue with the company!

I have contacted the company and told them I want to return all the products, they told me it is my choice but they would still go to collections and affect my credit rating.

So as a consumer I can not return the product and get my money back, like a normal business. So I continue to pay for faulty computers with even less Knowledgeable computer support staff.

In the future, I will not buy an MDG computer ever again. But this will in the end cost me thousands of dollars, because I am unable to get my money back or return the items.

(at the same time as I bought these 2 computers from MDG, I bought my children each a DELL laptop and yet to have problems with ANY aspect of those purchases.)

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MDG Sold me a lemon computer

Buying a computer from MDG in 2007 was the biggest mistake of my life.I asked them if it was in home support before I bought it & they said it was.Well it broke down before Christmas of 2007 & I sent it back to be fixed plus I had to Pay $20 dollars for insurance with them in case they lost or broke my computer.Every time you would have to send it back to them the charge was $20.It was the power supply as I expected plus I told them that the dvd burner wasn't working properly.Well got it back a month later & it was the power supply & they also told me the fan wasn't working.So I thought great depending on how long the fan wasn't working for the hard drive will likely be the next to go.Then I go to try & burn & it still isn't working properly so I call them & find out that they never even looked at the dvd burner so they expect me to send it back again to be fixed & then I will have to wait a month again to get it fixed.Also they have a seal on this piece of crap computer & you can't even clean the dust out of it.If you break the seal the warranty is void.This computer has been nothing but a head ache. I called them & told them I didn't want it because it was a piece of garbage & that I wasn't going to pay for it but they wouldn't take the computer back. Now about 2 months ago the screen went & then just last 3 weeks ago the hard drive went. So now the whole thing is sitting in my basement closet. So the whole computer didn't last not even 2 years & I am typing right now on my dell that is like 4 years old. I am so mad at myself that I got a computer form them & they ripped me off & I refuse to pay for a lemon. If you goggle them you will see other people got ripped off by them as well & I so wish I had of goggled them before I got a computer from them. Now my name is in the collection agency & it will stay there for life before I pay for that MDG lemon computer, Please do not get ripped off by MDG like I did.

I want MDG to know I am going to spread the word about their company to every person, friend, stranger I see or come in contact with.

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8:39 am EDT
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MDG Want my extended warranty money returned

Last year we bought a computer from MDG in Vancouver. The fan is acting up now and I tried calling the number on my invoice as I purchased an extended warranty and the number was no longer in service.

I called the 1-800 number on the website and was advised that there were no more stores in British Columbia. The closest store was Ontario. I advised that I was having trouble with the fan and thought it should be looked at as I have an extended warranty.

He put me through to service who promptly advised me that the tower would be picked up by UPS within 48 hours.

I am more than concerned that my tower will be in a truck going to Ontario and gone for 10 days after reading all the horror stories on the complaints I am sure that it will be damaged and scratched and god knows what else. What a horrible disreputable company to deal with. Shady, working out of backrooms that are shut down and provide poor service and speak to people as though we were sheep for the slaughter.

I think that some sort of consumer protection agency needs to go in and deal with all these complaints and the public are being ripped off left right and centre.

I want my money returned on my extended warranty as I was told when I purchased it that I could bring it in anytime for repairs to the store located only a short drive from my home.

This deal has been dishonoured.

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lryan
Nov 03, 2008 1:07 pm EST

Please consider going to small claims court to recoup your losses, keep all receipts and written agreements to help further your case.

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11:35 am EDT

MDG Horrible place to purcahse a compuer form.

I too have been taken by this company. We purchased a computer in January of this year(2008) at MDG in London. I ordered my computer to have a card slot at the front of the computer for my camera card and they did not install it. I also had upgraded my keyboard and mouse and they sent me the basis one. Because the card slot and the speakers they threw into the deal for being a first time MDG customer were not in stock I said I would come back in 2 days once it would be in. They still did not have my speakers and forgot all about the card slot. To top it all off when we got everything home they didn't inlude a power cord. I called them and they were ever so sorry but thier techs are very busy servicing people and it was an over site on their part. I called them and said I was getting a bad feeling from them about all the missing components and would prefer my money back. It was then I was told no refunds or money back. They had no idea what I did to the computer. I had to remeind them I did nothing as I didn't have a power cord to use it.

I would never buy one from them again and now it is Oct 2008 and I have to look at getting a new computer because the one I purchased form MDG doesn't work at all. I have had to put more ram on it and a new video card in it because what they installed would not support Vista.

Make this a lesson to all. Stay away from them. I have heard good stories but more bad. Anyone I talk to about computers either has experienced or knows someone who has experienced the horror I have gon through.

It is especially disheartening cause I don't know that much about computers nor do I ever want to. I can buy a car and not get ripped off. Why can't I buy a computer and not have the same trust in the sales person?

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cwquinby
Milford, US
Sep 29, 2014 9:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Anyone can put a stop payment on this company, let them take you to court and demand from the company specific performance of their own contract THAT will shut them up as they will have defaulted the original contract with you

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8:36 am EDT
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MDG Warranty fraud

I bought a new laptop from mdg computers.It had a standard warranty of one year and I was told by the salesperson that if anything goes wrong, they will fix it at their Vancouver store.

However, we my Ethernet connection stop working ( I could not connect to the Internet via Ethernet cable). I took it back to their Vancouver store. The employee at the service desk told me that they will have to send back the laptop to Toronto to have it fixed. I told them that the salesperson told me that they fix them here. He said that if you want to have it fixed, you must leave it here for up to about 7 to 7 weeks.

MDG Vancouver store called me after about 2 weeks to let me know that the adopter on the motherboard is broken and I will have to pay for it. But I told them that it is under warranty for one year, but they said they can have replace the motherboard and cannot fix it for free. I was shoched and talk to the salesperson, but nothing worked and I told them that I cannot pay about $350.00 and want my laptop back. So they took another 2 weeks before I could get my laptop back. I talked to many other stores and they told me that my laptop was under warranty and that MDG was supposed to fix it at no charge.

I really wasted my money and time while dealing with MDG. I hope nobody else will ever do business with them.

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eagl531
st.esprit, CA
Jan 19, 2009 11:38 am EST

i bought a lcd tv from them, worked for 3 weeks, and now when i call the manufacturer dm technology canada they don't answer the phone, i think mdg and dm technology are together, playing thier stupid games, misleading warranty, i will send them both a registered letter stating that if they do nothing in the 10 days cancel my contract and if they persist i will take them to court, i will bring them down, thats for sure.

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7:51 pm EDT

MDG Scam

I received a coupon in the mail for "Free Premium Anti-Virus Protection Suite", "Free Installation and Configuration" and "Free Updates for One Year". This package is supposed to worth $179 but is free for being an MDG customer and buying their products. All I had to do was call the Hamilton store to make an appointment to have this installed. I called the Hamilton Store and was told all I had to do was bring the computer in and leave it for a couple of days. We took the computer in on a Wednesday.

On Friday, I got a message from the technician stating that my so called "Free Premium Anti-Virus Protection Suite" was going to cost me additional money. Apparently this additional fee was the technician to delete the old anti-virus protection, install new software and then install the new "Free Premium Anti-Virus Protection Suite."

I re-read the letter I received with the coupon and nowhere in that letter does it states there would be an additional charge. It clearly states "Free installation and configuration". Am I missing something in the translation? As well, nothing was mentioned at the store when I dropped off the computer that could be possible hidden extra cost. I decided that I would not pay the extra fee and went down to pick up my computer. When I was in the store, I asked to speak the manager but was told he was on holidays and the technician was the one who was left in charge.

I feel that I have been misled by both the letter which accompanied the coupon, and the technician for not stating that there could be an extra cost involved. I am from out of town so this was an inconvenience to me to have to drive to Hamilton only to be told that it wasn't "free" after all.

Would I buy another product from MDG - no way and I would not recommend them to anyone else either.

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Ripped Off III
Kirkland Lake, CA
Oct 12, 2013 7:06 am EDT

Mdg after 6 years is still looking to be paid even after a settlement was offered. You will never never own anything you purchase from that company!11

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Dan
May 22, 2008 4:25 pm EDT

My name is Daniel Johnson and I recently made a purchase with MDG Computers, and I am appalled by the way the company has treated me and my business with them.

On the afternoon of May 6, 2008 I called the company after seeing a commercial on television to inquire about a high end computer for use of high power audio software. My inquiry was quickly turned into a high pressure sale, This salesmen had promised me delivery within the week and emailed me pages of documents to sign and fax back with signatures for obvious credit inquires. I complied at my own time and expense filled out the forms and acquired all my personal banking information and faxed them over assured the order would be processed quickly. Soon after I called them to confirm all the information had been received, he confirmed and said that they would deposit and withdraw an amount of money into my account to insure that it was indeed my account. So on the morning of may 7, 2008 an Electronic Funds Transfer was made to my account by mdg computers for the amount of $0.42 into my bank account then shortly after an Electronic Funds Transfer of $0.30 was taken out of my bank account. At first this seemed a minor incontinence and I again got in touch with them and confirmed the amounts then they proceeded to withdrawal a down payment of $120.00 out of my account, and again assured me my computer would arrive with in days.

So they got the 120$ and I felt at ease to be done with this process and was looking forward to receiving my new computer. The weekend went by and I called them to make an inquiry with the delivery date, Having in mind this is after they took my $120.00 and no shipment was made, he said they needed more information and requested a Government document mailed to my address or a letter from my bank stating my account and address. I had moved out to whitby from my grandmothers in Toronto and still receive allot of my mail there since it is still a mail able address and had no real mail to send them over. I was already frustrated that I was lied to and promised my computer within days of my down payment. I then told them I was not interested anymore due to all the inconveniences and he argued that the computer was ready to be shipped and if I would just fax over this information it would be on the way. Let it be known I had requested at that point to get my money back due to the lack of proper service. But then again I reluctantly complied due to the fact he would not let the sale go and promised satisfaction. I then went to the bank asked them to print me a copy of my account with my address Photo copied my drivers licence and payed to fax it all over. Then I called to confirm it had arrived and they said it had not. Buy this point I was fed up! He convinced me to go back to the store were I had faxed it and have them send another one. I then went to the store and demanded a free fax since the last one went through but there records indicated it went through fine. I refused to pay another dime to send a fax to them and called him back to cancel one more time. And when I called and threatened to end the account he put me on hold and came back on to say oops he had found the fax, This is after the fact he had me run down to the store cause a fuss about the fax! I was furious. I wanted nothing to do with the company but again they patronised me to continue. and then asked for a letter from my employer leaving me with no choice but to get one.

They already had my money at this point! I never would have sent it to them if I knew this was the way they did business. Again I was told the all was well the computer was on its way. after a couple days I called to inquire one more time this is almost 2 weeks of this nonsense, and say there going to have to ship my computer to my grandmas in Toronto because It was an address on my licence! I am the customer and I should have a right to decide were I want my computer. After another infurating argument I just told them to ship the damn thing to my grandmas and I will figure out how to pick it up, AGAIN! I was promised a couple of days by them on thursday may 15th. I had to inconvenience my mother to wait around for the delivery and still nothing! I called this morning of May the 22 2008 and inquired with the delivery dept, and was told they were waiting on a part, but wait this is a computer I was told was ready nearly 3 weeks ago. I had had enough I called them and he just could not get it I wanted my money back and to be done with this circus of a company. they have said they are keeping my down payment and its in the contract but they never deliverd nothing but a headache they never complied with there end of the deal and I dont deserve to be treated this way after all the patients I displayed. No one at the company no matter who I called would offer any assistance to my refund.

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5:45 am EDT

MDG Terrible quality product!

I bought a MDG desktop computer with Intel Premium 4 inside in March 2006. The computer started overheating and shutting down periodically within the first 6 months. I would leave it off for a while then I would turn it back on, and it would work well for quite a while and I thought that whatever was wrong was fixed. It started up again in March of this year, but much worse, I contacted MDG technical support and they told me it was either Windows (and I should try re-installing that) and if that didn't work it was probably a hardware problem (I had not installed any hardware, the only parts in the computer were all original from the factory), I wrote back and told them I couldn't get it to stay on long enough to re-install Windows and I asked for the specifications for the model I have so I could take it to a repairman. They told me to download PCWizard... I had already made it clear that the computer would not stay on for longer than a few seconds. I finally got the repairman and when he opened it he found that the computer was missing a fan... Due to this manufacturing oversight I had to buy a new Intel Pentium 4 64B Processor 631 lt - 3.0G/800/2M/5775.

1 Antec 80MM Tricool 20/26 CFM 18/24DBA,
1 Antec 120MM Tricool 39 CFM 25DB.

For a cost of $207.21. The lack of the fan and the resulting overheating had burnt the processor and the 1 existing fan.
I am still paying for this computer and I would like to know if I am within my rights to ask MDG to reduce this cost from my balance.

I am tired of dealing with them directly as they don't seem to want to listen to you when you do explain the problem.

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4:44 pm EST

MDG Totally dishonorable, and cannot be trusted

I purchased a MDG laptop as a Christmas gift for my husband. I also purchased a Wireless Optical Mouse (around $50). When I went to pick up the laptop and accessories on December 24th, 2007, I was told that the wireless mouse was out of stock, that I was just to call back after Christmas and when it was available, and I would get one. However, I have phoned twice and went to their store personally - they said I have no proof that I didn't get the mouse when I picked up the laptop - and oddly enough, there is nothing marked on the receipt that it was out of stock. So I should have listened to all the bad rap on this company - totally dishonorable, and cannot be trusted. Stay away from MDG - don't learn the hard way like I did.

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Docc
CA
Apr 20, 2013 12:03 pm EDT

Please people bring this forum up to day.

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Docc
CA
Apr 20, 2013 12:02 pm EDT

They are only there to rip you off I started with a deal of a nexus 7 Bluetooth headphones $80.00 and speaker $80.00 after paying the three security payments, I was told that the nexus was out of stalk. they tried to pawn off a lower tablet to me. when I didn't go for that they said that the Speaker were out of stock but they would give me a $200.00 printer. The printer on the market was only $80.00. then they threatened me that they would close the account and I would have to apply again. So I settled for a 1 TB hard drive an other $80.00 item.this all cost the same as the original order. Please be careful with this "COMPANY?" My biggest problem is this is the only way I could have gotten the tablet They are the ones who should be checked for fraud I also reported them to BBB with no luck.

Good luck with them. I will get even with them.

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2:07 pm EST

MDG Bad customer service, bad product

On September 13, 2007 I contacted MDG computers to let them know that contrary to what we had been told by their salesperson, the battery life of the laptop computer, Acer 5610Z, even on a full charge, was no where near four hours. The battery life was a key factor in the purchase of the computer, because I use it when I commute and my daughter would be using it at university.

The manager, Alex (no last name was given) indicated that when he spoke to his salesperson, he denied saying it was four hours. I told the manager that as this was a make-or-break factor in the sale, I know the salesperson did say it and my daughter, who accompanied me to the purchase, also heard him say it. I asked Alex if I could exchange it (we'd used it for about two weeks) for a computer that had a four-hour battery, and he said that he doesn't allow returns or exchanges because some people abuse that. He asked me if I had done various things to the computer to help prolong the battery life, and I said we had, such as reducing the brightness of the screen, turning off unnecessary programs, and making sure the battery was completely spent before recharging; basically, the advice given to us by the salesperson. He said that what he would try to do is to order a four-hour battery for my computer model from Acer.

I called back on September 19 to inquire about the progress and was told Alex was not in the office.

I called again on September 29.

I called again on October 2 after he had returned from a business trip and he told me he was still looking into solving the problem.

I called again on October 19, and told Alex I had been waiting for over a month to hear about the resolution. He told me he was doing everything he could to get hold of the battery. I told him as the three-month deferred payment plan would soon be up, I would have to start paying for the computer and needed this problem resolved as the product was not fulfilling our needs as promised by the salesperson. I told him I did not want to be paying for a $1500 dollar product that was not working as we needed. He told me he could try to extend the payment plan but would have to charge me additional administration fees. (Basically, he'd charge me more for a product that we told him was not performing as expected after having it for just two weeks!) I said I did not want that; I would prefer to have the problem resolved. He said he would get back to me.

After not hearing from him again for another two weeks, I called again on November 2nd, twice. I said as I had not heard from him and this was now going on two months I'd been hoping this problem would be resolved, that I would give him until November 6 to fix the issue. He told me that I have been using the computer for three months so obviously it was working. In essence, he completely dismissed my initial concerns and my suggestion that I exchange the computer. He ignored the fact that for a two-month period out of the almost three months that we owned the computer I had called his store six times to have the problem resolved. I basically told him that I was disappointed to realize that he had simply been stalling, rather than actively trying to solve the problem. I told him that he obviously had no intention of solving the problem from the beginning and was simply delaying for as long as possible until I had to start paying for the computer; basically I would be stuck with the product and would be paying for it. I repeated that I wanted the problem resolved by November 6 or that I would have to contact his supervisor. He told me that if I was going to give him an ultimatum, he wouldn't bother continuing to try to solve the problem (as if he had ever!), that I should contact customer service. He gave me the number 1. 877.466.3634.

I immediately called the number he gave me, which turned out to be technical support. They transferred me to customer service. My first contact was with Stephanie. I explained all that had transpired between Alex and me and told her he said I should contact them to deal with the problem further. She said she would speak to him and try to get more info. She called me back that day and said that basically he had told her he was trying to get me a battery, but, quite conveniently, in between the time that I had spoken to him and she had contacted him -- approximately 30 minutes -- he had found out that Acer did not have four-hour batteries for my computer. I told her it was rather interesting that he did not tell me that in my phone call with him earlier that morning, and that it took him seven weeks to discover this. She suggested that what she could do is contact her warehouse to find out if they had a regular battery for my computer and ship it out to me. She said it was unfortunate that we hadn't spoken earlier because she could have had it shipped that day. She told me she would take care of it.

On November 19 I called MDG customer service again because I had not received the battery. I spoke to Alison, who told me that Stephanie was away that day. She said she checked my file and had spoken to her supervisor, who said that Stephanie had ordered the battery and it hadn't come in yet. I told her that was strange as Stephanie had told me she could have had it shipped on November 2 when I first spoke to her. She said that it would have had to been ordered, because they don't stock the batteries for my computer, and that Stephanie even had a waybill on her desk, but they couldn't guarantee when the battery would arrive and I should keep calling back to check.

On November 27 I called Stephanie, who told me that "a product" had been shipped out on November 6 to my apartment building. I asked her to what apartment number and she said there wasn't any. I told her that I had given her my full address, as I live in an apartment building, and that it was even on my MDG customer file. She repeated that there was no apartment number and that the package had not been returned to them. I told her if UPS had not delivered it (and how could they with no apartment number?!) then they would have returned it to them. Besides, you can't deliver a courier package without a phone number, and no one from UPS ever called me! She said she had no record of the package being returned, and she would have to resolve that with them. She said she would contact her warehouse again to see if they had a battery.

A few minutes later, she called me back and said they didn't have the battery and they were not going to order it and there was nothing else they could do. She suggested I go back to the James Street store in Hamilton, where I'd first been given the runaround, to see if they would give me a store credit. I told her that after having been given the runaround for two months by the store manager, why would she think they would do anything further and that he had passed the problem on to them. She told me there was nothing else she could do because I had bought the product at a store, not at MDGDirect, their online store. I told her that she had left me no choice but to contact the Better Business Bureau.

I have all the logs of when I made the calls to MDG. I have now been paying for a $1500 item which does not work properly, and which the store manager prevented me from exchanging at the outset, and for which he promised to get the proper part to fix the problem. I have been treated with an absolute lack of integrity and honesty by this store -- starting with the salesperson saying that the computer had a four-hour battery life on a full charge. The complete contradictions and changed stories indicate to me that neither the MDG store manager nor the customer service reps had any intentions of resolving this problem to begin with. The Better Business Bureau tried to intervene on my behalf, and MDG did not respond. What a surprise!

Over the past seven years, I have bought three computers from MDG, totalling close to $8000. They seem to think that they are getting the better of the customer in this situation by not resolving the problem and not responding to the BBB. They are profoundly wrong. For one thing, I will never buy another computer from them, so they certainly will never get another $8000 from me. But it doesn’t stop there. I have told everyone I know about my situation and have encouraged them to buy their computers elsewhere. By the time, they spread the word as well, MDG will have lost untold thousands of dollars. All because they wouldn’t solve a problem that would probably have cost them a couple hundred dollars. I guess the next time they think they can screw over a customer, they should think of the real cost to their bottom line.

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hammy
Upper/Middle/Lower Onslow, CA
May 11, 2009 8:27 pm EDT

You should have taken it back just before the end of the three month period. If your province has the same consumer protection laws as does ours (Nova Scotia), you can return major purchases for any reason for up to three months as long as the product is returned in good shape.

BTW - you are far past that point now, so when the laptop finally dies, launch it like a frisbee through their storefront's largest window in the middle of the night and skedaddle.

The deductible on their insurance ought to equal out to what a new battery would have cost.

(said only partially tongue-in-cheek... ;)

MDG are slime - so slimy, in fact, that if you do decide to toss it through their window, you're still not sinking to their level. You're just dipping a toe in the water, compared to their kraken-like immersion.

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Scott Johnson
Feb 19, 2008 7:37 pm EST

Andrea, you write such a wonderful event & I truly understand what you are going through. What I have found that can help (sometimes) is if you could possibly type in a letter format what you wrote on here and send it to the corporate office of MDG Computers then perhaps someone will respond to your concern. What they should do is a) provide you with a longer life batter, b) if a) cannot be done then they should give you a few extra spare batteries, c) if a) nor b) can be done then they should allow you to do an exchange, d) if none of the above can be done then they should give you some store credit. I do apologize for the situation & I hope they will respond to you soon.

Pablo

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12:00 am EST
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MDG MDG Computers is useless!

I go to the IBT (International Business and Technology) program at my high school here in Canada; it has a focus on (obviously) business and technology. As part of the program, we were forced to buy a laptop through the school, these were Durabook models. Let me first tell you the price and specs: $1800 for a Core 2 1.73 Ghz processor with 1 GB of RAM, a 120 GB hard drive, Intel Integrated Graphics (low end, can't find exact specs), 2 batteries (one 9 cell, one 6 cell) and 3 yrs of in-school warranty (on a weekly basis). Yes, $1800, and all we got was XP Pro with Word, Excel and PowerPoint (plus InfoPath and Access) 2007. For $1800, we were given such a useless computer, I could have gotten a better model (I checked) from Dell for around $800 with 3 yrs. of next-day, in-home support. After getting the computer, many people had hardware problems; my keyboard never worked from day one, almost everyone's screen has something wrong with them, and, well, that's just the good side.

I want to make one thing clear before I continue: we were given a Windows Vista Business key, but no installation CD. I called Microsoft, and they said this was illegal. But the worst part is that the copies of XP we have are PIRATED, none were able to activate, so MDG used a USB drive with a crack or something similar (same one for everyone) to skip activation on the computers. Of course, I contacted Microsoft on the matter, they said they would look into it.

Now, let me tell you the blatant lies they told us. They said we'd be getting two 9-cell batteries with 5 hrs of battery life, we instead got a 9 cell and a 6 cell with 3 hrs and 2 hrs of battery life, respectively. They said we'd be getting a 160 GB hard drive, but we lost 40 GBs for no reason. They also promised 2 GBs of RAM, a better processor, and 'lots' of preinstalled software. The laptop itself has the fan on the bottom for some reason, and it gets incredibly hot after little under an hour of continuous use, so does the charger. The core temperature of the processor is, on average, over 60 degrees Celsius; its maximum temperature is about 100 degrees. It spikes to over 80 degrees in less than 2 hrs sometimes. The laptops are also unusually heavy; the battery alone is about 2 lbs.

I could go on forever. There are no buttons or sliding things to open the lid, instead, we have to just pull it open. There are clips that keep it closed, these often break, for a while, MDG refused to fix them, saying we were abusing our laptops; only after multiple complaints from parents did they start fixing them. They only come once a week to our school, we have to fill out a paper form and put it in a box to get a repair. And even though we have to sue these laptops for four years, they only give us a three-year warranty.

Let me end by saying DO NOT BUY FROM MDG, they WILL scam you out of your money and refuse to fix their shoddy computers, many others share my view (just search complaints.com for 'MDG'), and I hope that MDG will never sell another computer. They lied to us, refused to fix our laptops, used pirated software, and took our money. And you know what? Our school is now going to allow any brand of laptop for people to bring next year. Unbelievable how a company can scam students and leave once they've made a quick buck. Or a couple hundred thousand.

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The graphics Card
Oct 02, 2008 8:28 pm EDT

The graphics card is quite old and useless
it has barely any power at all
we dont even have an s-video port!
all we has is a vga port and the "SUPER STRONG" graphics
the graphics card is old and is was not even available for laptops that were priced $1300+ and I checked
trust me
these are the graphics specs:
-Mobile Intel 945GM chipset family
-224mb video ram
-video card 3d acceleration
-2.0 pixel shader
thats all!

there is no vertex shader and there is no video HW Transform & Lighting (that is just sad)

btw for the fan problem, just use it as a heater, winter is coming soon anyways lol

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Andrew Baker
Feb 18, 2008 12:01 am EST

Hey, thanks for the great post. I'm a student of ibt as well in ontario. and ive also suffered through the same dilemmas as you, i take it you are in grade nine? i believe the grade 10s got el 100's but thats beside the point. the school didnt actually force us to buy theese laptops but they did make it very clear that others were frowned upon and you would be outta luck if they didnt work. that was bull. we were in less luck with the [censored] mdgs. the warranty was a joke and the used it as an excuse to charGE $500 extra but they refused to fix 2 cent clips for a week until i referred everyone i nkew to get they're clips fixed (you're welcome) ive had mine replaced 3 times and im startign to wonder why they dont just switch for stronger clips. when i asked the heavy-accented, probably iilegal immigrant, why theyu didnt just have a button on the front, he said that all new laptops are like that. i havent seen any... and i doubt that hp would have breaking clips on their laptops. the dirability test was another joke... the drop test was 13 inches: a complete failure, the motherboard fractured, so they only insured it for a drop of 3 inches which is like placing in on a table... WTF. the scool said theyd withstand falling down the stairs, people are already returning their laptops at 3/4 the sale price and going to buy much better hp or dell notebooks even after pocketing 500$. DONT BUY MDG, THEY USED PIRATED SOFTWARE AND CHEAP HARDWARE, THE ONLY GOOD I CAN SAY ABOUT THE COMPUTER IS:

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MDG SUX
Feb 07, 2008 9:16 am EST

Sorry, lol, you did mention the graphics card, maybe not to well, but my part of that end clears it up, Good Job!

By:MDG SUX!

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MDG SUX
Feb 07, 2008 9:14 am EST

wow, yo, your telling the truth, i don't get it, why don't we all just make a big group and sue them, and you didn't mention the graphics card, it's so old, you can't even play most #-D games. everything else by the way, is perfect. if i havn't made my point, to shorten this up,
MDG SUX!

By: MDG SUX

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12:00 am EST

MDG Disgraceful customer service!

I made the same mistake of wanting to buy Canadian. I went to the MDG store in Newmarket and was sold a system by a student. We got the system home and noticed that there was a white “speck” on the flat screen monitor. We called MDG and were told, “not to worry” because that often happens with the flat screens. Usually there are four or five of these dead pixels and we were lucky we only had one.

A few months later my computer crashed and I took it back to MDG for repairs. I told them that it was a business computer for three businesses and one business was an international health charity where patients depended on us for information, support and referrals to specialists in their area of expertise. I didn’t want them to think that we only used it for e-mail and computer games. We were told that they would give us same day service for an extra fee. We paid the fee and got the computer back within a few hours. Even though that was a nice turn around time, we live out of town and had to sit in a Tim Horton’s for two hours while the computer was being fixed. Anyhow, I should not complain.

Over the past weekend I had intermittent problems getting on line. I checked to see that my firewall and virus programs were up to date and were running. They were. I did a virus scan, registry scan, pest control for cookies, Counterspy, and Ewido (anti-spy program), then I did a disk clean up and defrag. The defrag program would not run and would freeze my computer. I figured that this was beyond my expertise and called MDG for an appointment. They said to just bring it in. I said that I needed a fast turnaround.

I brought the computer in around noon on Monday and spoke to the Techie. He began telling me what was wrong with the computer without even looking at it and everything was my fault and was going to cost me. He said that we didn’t have a virus program (we did) and then he said that it was a free program (it wasn’t). We told him that we had the paid version, which gave us some extra perks, and he demanded to know what those perks were. That is when I started losing it. He also told us that defragging the computer was a waste of time and that it did nothing to speed it up. I told him that on the contrary, I found it made quite a difference.

Two days later (yep, we told him that we needed the computer fixed immediately) my husband checked on the computer and the techie told him that someone had installed and old modem. We told them that they had built the computer and if anyone had installed an old modem, it was them. By Thursday we were getting fed up, then MDG called and I had hoped by that time that they were calling us to come and pick up the computer. Not the case.

Now the techie is telling me that my virus program is out of date and my computer was probably filled with spyware and viruses and he would have to sell me his virus protection software at a cost of $100.00 but that he was waiving all inspection fees and cleanup. First of all, all computer companies clean your computer when it comes in for repair. This reduces the risk of foreign objects coming in contact with computer parts. Second, the computer is just over a year old and I had an extended warranty so I should not be paying for anything. He became obnoxious and condescending and continued blabbering on about the out-dated virus freeware I had. Now I am mad and I shouted at him (something I am not proud of but he was really pushing my buttons) I told him that the virus program was a PAID version and it updates automatically every two days. I also told him that I do not take my computer online unless I see that the virus program logo (which is visible at all times in the tray) is brightly coloured indicating that it is up to date and is running in the background. I told him that of course it was out-of-date because the damn computer hadn’t been turned on in four days and the program was automatically trying to download and update the virus protection as it is set to do.

That is when he became surly and said that he would only fix the modem since I was so sure that was the problem. That is when I hung up on him and called MDG head office.

The head office was supposed to have my computer picked up from the Newmarket store and delivered to a competent repairperson at their Head Office and then returned to a store near me. I told them not to make it the Newmarket store because I was never going to go back there. Newmarket is 45 minutes from me and the next closest store is just under two hours. Nice, when you have three businesses to run and have to shut everything down to chase down computers.

We had this conversation with MDG around 4:30 on Thursday. It is now 2 p.m. on Friday and still no word about my computer. I am trying to work with a laptop computer and my backed up files. As we all know, laptops are not made for long hours of work and it is throwing off a lot of heat. MDG’s ineptitude could easily cost me two damaged computers.

Would I buy from them again? Not a chance.

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Reviewer81664
Sep 09, 2015 12:05 pm EDT

I ordered a bed from mdg a year ago and made payments every month and just found out is not the bed i ordered

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Dan b
Sep 15, 2008 5:02 pm EDT

Although it would be nice that a computer should work regardless where you bought it from. I laugh because anyone who even remotely knows how to buy a computer knows not to buy one from MDG. NEVER EVER buy one from MDG. It is basically a scam and its unfortunate that you two had to buy one from there. Goto Futureshop or Best buy .

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Dave Bawden
Jul 28, 2008 11:51 am EDT

We buy on average 3 computers every 18 months for our graphics related business and thought we would try MDG.

Didn't get what we thought we were buying, from the MDG store in London (Wellington and Bradley) tried to solve the problem by talking to the store and asking what could be done to update the system to what we needed and didn't receive a straight answer from the sales person, in fact he was extremely rude and ignorant. Called the corporate Head Office and was told that I had to deal with the store I bought the computer from because they were all franchises. Apparently there is no phone number you can call, only an email address.

The saying once bitten twice shy applies in this case and also more importantly "Caveat Emptor". There is no back up at any level and they certainly have no idea about good customer relations. Very disappointed and surprised by the outcome, would never even think of buying from them again. Suggest anyone thinking about MDG should buy with caution.

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R
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is regarding my purchase of an LCD TV from MDG Computers store in Whitby, Ontario. On May 29th, I took delivery of a 40" LCD TV from MDG and when it was installed I noticed that there was a bright red dot on the bottom right hand side of the screen, which is categorized as a "stuck pixel". This is a high definition TV and this bright reed dot look...

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ComplaintsBoard
J
12:00 am EDT

MDG Lack of warranty service and rude representatives!

After owning an MDG computer previously I decided after a major house fire last year and losing everything we owned to go to MDG to replace the computers in our home. A KIOSK had been put into the Staples Store in Belleville Ontario. We went a couple times to see what the prices were like (students going back to school etc) and found they were very reasonable. I convinced my partner that she should stick with MDG versus going to Dell again (who she was VERY happy with). So we picked out the machines, two desktop systems and a Notebook. 6000.00 in computer equipment and I paid "CASH" for them due to the insurance money being in my hands to replace the machines. We even upgraded the machines we wanted with extra funds of our own to get the stuff we really wanted. So now comes the issue... the Notebook's Power Adaptor blows up. Thank God it wasn't plugged into the notebook at the time. So she calls for warranty service. The technician was extremely condescending and rude. He was insisting we had to drive to Kingston to get "warranty" repair. Now a point about my partner... she WAS a technician in a call center and has extensive computer background. She was freaking out and handed the phone off to me. Now my background... I have been involved with computers since 1982, building AND using... have had my own business so I "know" what I am talking about when it comes to computers (including maintaining an 8 system lan in our home). I get on the phone and this guy starts YELLING at me... Well thats an issue cause I currently work in law enforcement so of course he's going to get yelled at right back. "click" he hangs up. SO I call back and ask to speak to a supervisor... "nope no supervisors on I am the boss right now". SO again the stupidity and yelling and "click" again. I call back he hears my voice and simply hangs up again... I try again and get a different guy. So I start all over again. Well buddy is coaching him in the background cause I can hear him and this guy now claims that he is in charge. I hang up and am I ever po'd. The next day someone from MDG calls me... very apologetic and wanting to deal with the issue because I made threats of the better business bureau as well as going to the media. A new power adaptor will be shipped etc etc no you don't need to go to Kingston. So we wait... 4 days later (on a thursday) it comes in... Problem... they sent a desktop power supply... So we refuse it and return to sender. I call back and advise them that we refused the package cause they sent the wrong item. Well when we get it back we'll send you the right one... 4 days later I call... still haven't received it back and they won't send anything till that happens. Ok this is ###ed... I call the Kingston Store and get the run around... manager on days off no idea. need to bring it in etc etc etc... Now this is 6000.00 of equipment and they won't ship? I bought a freakin HP laptop at WALMART for when I travel simply to be able to use messenger to talk to my family and THEY sent me a box fixed my unit and sent it back within 3 days during the same time period! Anyhow I digress... I get a call on last saturday almost three weeks into this crap and its "supposedly" the manager from MDG in kingston... dunno what we can do was a head office issue blah blah blah... Ok you need to hear me Mr. Manager, I WILL go to the BBB AND the Media if this isn't resolved by monday. "Nothing I can do for you etc etc". Hangs up. Now I am steaming mad sitting at my store having just endured some of the worst customer service over the last almost three weeks and a "manager" tells me suck it up and deal with Main Office... Suddenly an hour and a half later i get a call... Oh the item was shipped out thursday (this is on saturday) from the warehouse and gives me some tracking number... I go to UPS (cause thats who brought the first WRONG power adaptor) and guess what... FAKE! No such tracking number... So Tuesday (monday was a holiday) my partner calls MDG head Office... no such tracking number and it was supposedly sent via canada post. Today UPS pulls up and delivers a box to our store. My son signs for it... its brought home and I look at it and immediately state (wait for it) "Its the WRONG FREAKIN ONE AGAIN". Can people at this company NOT look at the records and make SURE the right damn part is sent? So I call again and I am "tryinbg" to be pleasant... 4 phone transfers later I get someone claiming to be a technical support manager but "oh the warehouse is closed so I don't know if we have a power adaptor" and they want us to send in the NOTEBOOK for them to match the adaptor up... ok... lets see... why not send us a box for the BROKEN ONE and then make sure it matches that and send the NEW ONE to us? They do not NEED the notebook! it was working fine till the battery completely died! Just send us the damn adaptor. At this point I am preparing to go to the media because the delays, excuses, poor service, condescending attitudes and rudeness are not WORTH my money. We "had" recommended MDG to others... NEVER again! In fact my partner is so disgusted with them if it were not for the fact this was a 2200.00 machine she'd throw it out and turn to dell or ANYONE else. Personally I do not believe this will be resolved any time soon as I could tell i was simply being placated. We'll see what occurs within the next 48 hours. Monday May 28th if we have not gotten this resolved with some sort of apology "at a minimum" I guess I will have no choice but to go to the BBB and the media. I will not accept two or three day waits and the wrong parts any more either. If they want to impress me they need to load their own tech with one of every power supply and send him down in a car and resolve this. Again I have to look at the example given by HP for a 700.00 notebook and they went above and beyond! MDG you really need to have someone a) teach your tech support people not to be condescending and rude b) make sure your warehouse sends the right parts when sending parts and c) get a better WARRANTY program that INCLUDES services as HP does. If you want to compete and be compared to them as a leader then you need to start doing business "better". you have my name, you have my email. If you check my name the one in Trenton Ontario is the one you want... The clock is ticking. Up to you how this goes. For me its done and I am prepared to move on this as a consumer that recognizes my rights in Canada and specifically Ontario with respect to poor service and shoddy warranty.

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mdgchump
red earth, CA
Feb 09, 2012 3:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I too bought product from them five months ago and the desktop thyat they supposedly "fixed" is slow as fck and constantly is not responding. My ten year old computer works better then their "new" computer. I should have reviewed this site before purchasing.I have'nt been recomending them to anyone nor will I ever.

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hammy
Upper/Middle/Lower Onslow, CA
May 11, 2009 8:30 pm EDT

I do believe the jerk-off is "Random Guy", not the OP...

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random guy
Sep 01, 2008 1:16 am EDT

hey jerk off,
mdg not registered with BBB so good luck. also mdg pays media (tv and newspapers and radio) to advertise for them so if the media posts some random (again I express) jerk offs complaint, then they lose tons of money in advertising profit. If you know computers like you say you do, then you should know that buying parts and building yourself if much cheaper. congrats on setting up a lan server. *clap clap*. should have sucked it up and gone to kingston store. and before you run your mouth again, i dont work for them or anything, i just hate jerk offs who have nothing better to do than complain.
p.s. call center EMPLOYEES are not tehnicians. if they were they would make more money working on systems rather than sitting on their ### trying to act like they know what theyre talking about. surprised you can find the power button.

ComplaintsBoard
R
12:00 am EDT

MDG Lousy customer service!

I was dealing with MDG to get a TV and laptop.. I was told by Rob that he just needs to get the paperwork to me, I sign it, fax it back and he will do the rest and that I will receive the products within a week... I called him to make sure that this was going to happen. I couldn't get a hold him.. The employee had no clue of who he was and said "we can offer you the product upon that you pay $39.99 for 16 weeks before you receive the products".. I said "no bloody way.. I expect to receive what I am paying for immediately". She told me that that is not how they work. She also told me that even though I haven't signed anything yet, I would be charged $500 for any cancellation so she couldn't cancel the order that hasn't been processed yet... I was pissed about it. I asked to talk to a manager, she said that "no manager is available, but, I am a manager so you have to deal with me". I told her "I will not pay $500 for something that hasn't happened yet" and she told me "you have no choice in the matter". She told me that "if you want to complain about it, email feedback AT mdgdirect.ca and they will get back to you within 24-48 hours".. Well, 1.5 weeks later, no response. I also put a request in the email for a receipt to show that they opened the email... It hasn't happened. This company does not care about customer service or the customers. They only care about trying to make money. If i was to ever get anything from them, they are going to have to prove to me that the product is top notch quality at a top notch price I receive it in timely matter with no BS non of this payments for 16 weeks crap before you receive the product and way better customer service than what you get when you call... They are lousy at treating customers.

Ryan Tomlinson,
Delta, BC.

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Toni Murphy
Wellington, CA
Apr 07, 2009 10:32 am EDT

Dont have anything form you and yu are still taking money out of my bank would like all that back

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Rachel23
Milton, CA
Aug 22, 2014 8:49 am EDT

Decided to try MDG computers because of their financing options and boy was I impressed. Service is fast and friendly and prices are reasonable. Would recommend and rebuy from them anytime.

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ShawnaN
Cottonwood, US
Mar 23, 2014 11:23 pm EDT

I should have read the complaints before dealing with MDG. Their customer service doesn't exist and the tv that showed up was broken. No replacement in sight and no word from their irresponsible sales people or customer service.

Don't do business with them.

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Sherri
Nov 15, 2007 11:49 am EST

I bought an MDG system almost 3 years ago and paid monthly, every time I paid I would receive a bill stating that I owed more than I bought the system for. I bought the system for around $1700 almost 3 years ago, and they say that I still owe them $1900 today! I have stopped paying as I have calculated all of my payments and have paid well over what I bought the system for and filed a complaint. The error was that I was not to be charged interest for the first year, and I was charged from the very beginning, which is why the amount has never dropped. Pretty INSANE interest rate! I contacted MDG and the Toronto Star and MDG offered to give me a free monitor for my troubles? Yeah okay! I refused, and now I have a collections agency calling me for $1900. This company sucks ###!

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MC2007
Jun 13, 2007 10:40 am EDT

Interesting to read your comments about MDG. I have had quite a different experience with them, in fact I have had my MDG PC for quite some time now and haven't had a single problem with it. When I was researching PC's before I bought my MDG I found that it was only MDG that uses Tier one brand name components in all of their models. And the packages deals they have were certainly competitive with other company's. I forwarded your complaint to mynotebookreview.com because they have contact with all the major brands in Canada and if you post your comments there as well you will have their attention! Hope that helps!

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About MDG

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MDG (MDG.com) is a reputable online retailer that specializes in providing customers with a wide range of consumer electronics and household appliances. With a strong presence in the industry, MDG has established itself as a reliable destination for individuals seeking high-quality products at competitive prices.

One of the key strengths of MDG is their extensive selection of products. Whether you're in the market for a new laptop, a cutting-edge smartphone, or a home entertainment system, MDG offers a diverse range of options to suit various needs and preferences. Customers can browse through their comprehensive inventory, which includes popular brands and the latest models, ensuring access to a vast array of choices.

MDG prides itself on delivering a seamless and user-friendly shopping experience. Their website features an intuitive interface that enables customers to easily navigate through product categories, compare specifications, and make well-informed purchasing decisions. With detailed product descriptions and high-resolution images, MDG strives to provide customers with comprehensive information to assist in their buying journey.

When it comes to customer satisfaction, MDG places great emphasis on delivering exceptional service. Their dedicated support team is available to assist customers with inquiries, provide product guidance, and address any concerns that may arise before, during, or after the purchase. With a commitment to prompt and reliable assistance, MDG aims to ensure a positive shopping experience for every customer.

Furthermore, MDG offers flexible financing options, making it easier for customers to acquire the products they desire. With convenient payment plans and affordable monthly installments, MDG allows individuals to enjoy their desired electronic devices or appliances without placing a significant financial burden on their budget.

MDG also understands the importance of timely and secure product delivery. They work with reputable shipping partners to ensure that purchases are promptly delivered to customers' doorsteps. By employing reliable logistics and tracking systems, MDG provides transparency and peace of mind throughout the delivery process.

While MDG strives to provide a seamless shopping experience, it's essential to consider individual product warranties and return policies. These details may vary depending on the manufacturer and specific products purchased. Customers are encouraged to review the terms and conditions associated with their purchases to ensure they are well-informed and protected.

In conclusion, MDG (MDG.com) stands as a reputable online retailer, offering a wide range of consumer electronics and household appliances. With their extensive selection of products, user-friendly website interface, dedicated customer support, flexible financing options, and reliable delivery services, MDG aims to meet the needs and expectations of customers seeking quality products with convenience and peace of mind.
Frequently asked questions (FAQ) about MDG customer service
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Is MDG a legitimate company for financing consumer purchases?

Yes, MDG is a legitimate, Canada-based company that provides financing for a wide range of consumer products.

Can I trust MDG with my personal and financial information?

As a reputable financing company, MDG is expected to uphold strict data privacy laws and protect clients' personal and financial information.

Are the financing options provided by MDG reliable and fair?

MDG provides a variety of financing options. It's essential to understand the terms and conditions before availing of any financing service.

Has anyone had a negative experience with MDG?

Like any company, experiences with MDG may vary. It's recommended to look at customer reviews and feedback for insight.

How responsive is MDG's customer service?

Quality of customer service can often be gauged through customer reviews or by reaching out to the company directly.

Are MDG's interest rates and fees competitive and transparent?

MDG should clearly outline its interest rates and fees. You should review these details and compare them with other financing options.

Does MDG deliver products on time and in good condition?

Delivery experiences can be gleaned from customer reviews and the company's shipping policy.

Does MDG offer a fair and efficient process for returns and refunds?

Information about returns and refunds should be clearly stated in the company's policy.

Are there any hidden costs or fees associated with MDG's services?

Legitimate companies should provide complete transparency about costs. All fees or charges should be disclosed before you avail of their service.

Does MDG have a good reputation among its customers?

Customer reviews, testimonials, and ratings can provide insight into MDG's reputation among its users.

Is MDG recognized by any regulatory bodies or professional associations?

Professional recognition or regulatory body accreditation can add to a company's credibility. This information is usually available on the company's website.

Does MDG comply with consumer protection laws and regulations?

As a reputable company, MDG should comply with all relevant consumer protection laws and regulations.

Does MDG have a secure online application process?

Reputable financing companies typically use secure online platforms that protect personal and financial information.

Has MDG been involved in any legal controversies?

For the most current information on any legal controversies, it's advisable to research recent news articles or reports.

How does MDG compare with other similar financing companies?

Comparing MDG's services, rates, and customer reviews with other similar companies can provide a better understanding of its standing in the industry.

Overview of MDG complaint handling

MDG reviews first appeared on Complaints Board on Feb 14, 2007. The latest review Bed frame was posted on Nov 1, 2023. The latest complaint Rip offs was resolved on Nov 12, 2014. MDG has an average consumer rating of 2 stars from 71 reviews. MDG has resolved 19 complaints.
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    +1 (800) 906-0976
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    3422 Old Capitol Trail, PMB# 1993, Wilmington, Delaware, 19808, United States
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