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Future Shop
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3.3 63 Reviews

Future Shop Complaints Summary

36 Resolved
27 Unresolved
Our verdict: While Future Shop has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Future Shop reviews & complaints 63

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3:18 pm EST

Future Shop They don't deliver and they don't cancel...

I have ordered a sofa using the futureshop.ca website on 27th of January. I changed my mind the next day, and I wanted to cancel.

They replied "we can't cancel the order as it is already processed but you can return it after it's delivered". OK, I started waiting for the delivery.

It has been more than 16 days, the item still did not leave their warehouse, I did not receive any shipment info and they are not answering my messages.

The info they gave me was:
WITHIN 2 weeks I'll receive a 'Shipping Confirmation Email', confirming that the item has left the warehouse. STILL NOTHING.

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12:34 pm EST
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Future Shop NON DELIVERY OF PURCHASE

Item ordered not received. Future Shop refuses to deliver goods purchased to address of purchaser. Customer service contacted. Uncooperative customer service personnel ! No delivery attempt made to address.

Live in a Video Surveillance protected residence. Occupant has been home 24 hours, 7 days, etc in anticipation of delivery! Customer has Cancer and has been through Chemo Therapy and major surgeries, thus making him disabled / handicapped and is always home during business hours for receipt of any deliveries. I am retired!

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11:29 am EST
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Future Shop double charge

this store charged me twice. When trying to get my money back they tell he it would take up to 2 days. bs. they take your money but cannot give it back to you. I could image how many people they have done this too who is not checking there invoices. I checked minds cause i wanted to make sure there was enough money in my account to pay my bills. Any one that make purchases at FUTURE SHOP please check their accounts cause they are ripping customers off.

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Is Future Shop legit?

Our verdict: Future Shop has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Future Shop's position as a benchmark of trust and quality within its industry. Users and clients of Future Shop can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Future Shop earns 100% level of Trustworthiness

Perfect Trust Endorsement: Future Shop achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Future Shop. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Future Shop's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Futureshop.ca has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Future Shop website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Future Shop as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Future Shop and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Futureshop.ca appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Futureshop.ca regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Future Shop.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Future Shop. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:00 am EDT
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Future Shop Careless Customer Service

I had purchased a Washer Drier in
early September 2014 at Future shop in Calgary North West (11810 Sarcee Trail NW, Calgary, AB T3R 0A1); when I had asked for
the full service of delivery and installation; the salesman advised to purchase the Duct set for the drier; in case needed by the technician for the installation and even he advised if not used you can return. So I asked him how about the water hose he said it comes with the Machine and he verified with one of the colleagues and confirmed that I do not need anything more than Drier
Duct Set and Stacking Unit which I had asked for. I trusted him since I had
received the hose with my previous washer as well.

At the time of installation the technician let me know that unfortunately the Hose is not there and usually it
does not come with this models. And that time he has already taken the washer to laundry room (in the second floor) and it is semi installed and based on his recommendation since the dryer need to be stacked on top; it is better to leave the dryer in garage till I get the washer hose from store.
I went back to my work and then Friday night (Oct. 10, 2014) I found the time to drive to future shop store. It was about 8:30 pm when I was looking for the salesman who was not working at that time and I went to customer service to explain what happened; the first answer from 2 gentlemen who seemed to be senior staff was; “we are not going to give you this hose free of charge”. The answer comes pretty straight with a pre-judgement; since I had never asked them for a free hose and more I was looking for an apology for troubles
they had made and the time they had taken from my working hours which still I had to allocate more time when I get the hose back to house and I need to set up another installation schedule to get the job done. And also I could not use my garage within last couple of days which will be the same situation till I get the washer and drier installed in a future time.

However the words sorry or any kind of apology was never heard at that night; and when I saw the customer service person is bending and leaning on his desk like he is talking to his buddy in a bar in spite of what you expect to see at a customer service desk and he is saying that I cannot give it to you free since it will go out of our pocket; then I let him know that I had already paid more than the price of their $20 merchandise. I had already allocated some of my working time and asked someone to stay at home and again I have to do that another time for the second schedule.

The further response was that everyone knows that Frigidaire washer never comes with hoses; then I notified them again about the responsibility of their sales person who in response to my question had mentioned to me that hose comes with washer. The further response from 2 professionals was we do not know who told you that and we will talk to our salesman tomorrow about this. At that point I could not believe that 2 mature men in senior level cannot understand that when a client pays $1, 100 for a merchandise to be installed, of course he/she will pay the extra $20 to have the machine running if he/she is advised by salesman as I did to get the duct for Drier according to his suggestion. But I could believe they were missing the courage and professional skill to accept their mistake and pay for it and they were just ignoring their conscious. So with no more discussion I accepted the 25% discount and paid about $15 to get the hose ready for the second service call and hopefully have the machine running soon.

It is sad to see this kind of discussing careless customer service, so I decided to allocate more time to book my complaint since I had another careless customer support experience with Future Shop in Montreal and I felt to be responsible to let others know about my experience in the hope that relevant authorities will remind the store about consumers right.

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3:23 pm EDT
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Future Shop Uneducated staff

I was at a future shop here in ottawa merivale location, needed an ipad lightning cable which was still under extended warranty, called the store and was told to just bring the cable and receipt for a straight exchange. Once at the store was told I needed to bring my ipad, because of the serial number. Now I'm really fuming here, I'm getting two contradicting messages, can't get a new cable because I need to get to bring my ipad which is another 90 minute drive. Why is it that the staff is not informed or even barely trained with these things and the manager refused to talk to me. Now someone in that store gave me the wrong information and no one wants to take responsibility for this. Really I don't know what is the point of getting extended warranties, when they are not honoured. It was supposed to be a straight exchange but had to be put through hell by staff that is no educated, futureshop you really to train your staff better.

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Update by gdesc
Aug 10, 2014 3:33 pm EDT

I'm seriously reconsidering my future purchase carefully now, I'll just shop somewhere else. There's always other places to go to.

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Renish Abraham
Brampton, CA
Aug 10, 2014 3:22 pm EDT

Very bad customer service from any futureshop I have been to.

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Renish Abraham
Brampton, CA
Aug 10, 2014 3:21 pm EDT

Very bad experience with futureshop customer service and extended warranties. I think it's time for media to take it over.

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5:34 pm EDT
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Future Shop Lack of repair of washing machine despite an extended warranty

I posted a complaint a couple of days ago, and have noticed that it does not appear, so here we go again.
l have a washing machine bought through Future Shop and with an extended Service Repair warranty. My washing machine stopped draining in the middle of January, and a call was made to Future Shop to please come and repair it. A technician was sent out to investigate a couple of weeks later, and reported that the pump was broken. He promptly left. We called again a couple of weeks later to find out what was happening regarding the repair of the machine, and a second technician arrived a week later. He looked at the machine (without bringing the replacement pump), and mentioned that it was not the pump that was broken, but rather that there was a cracked pipe. He, too, left without any indication as to when the machine would be repaired. Another couple of weeks went by and another phone call was made to Future Shop. A third technician was sent to look at the washing machine and he mentioned that the two previous parts were returned as Future Shop could not reach a person on the phone number that they had to confirm that the parts should be ordered (whose number they tried calling, I still have no idea). this technician asked that I call Future Shop in another 10 days to ensure that the pipe has been ordered. This was done, and I was informed that: "the pipe has arrived and must now be quality tested, which should take 5 or 6 days (so much for manufacturer quality control testing). I phone to follow up when the replacement pipe would be fitted and was informed that the technician would be around next Saturday (10 days later) sometime between 09h00 and 16h00, and no commitment could be made as to the exact time. So, I waited the whole of Saturday, and true to what I have come to expect from Future Shop, nobody called or arrived.

Well, I called again a few days later, and was informed that the technician would definitely arrive this coming Saturday (which is today). When I asked Barbara (the in home appliance service centre repair scheduler) when the technician would arrive (give me a commitment as to a time, as I am tired of waiting the whole day for somebody to arrive - I even reminded her that I am the client, not Future Shop), she said that a computer programme will schedule the appointment the night before the repair will be done so as to optimise the technician's workload (What absolute garbage having a computer do the schedule - why employ so-called schedulers, particularly extremely rude ones?)

Anyway, the technician informs me that he will be at my house at 12h00 to do the repair. He arrived at 13h00, looked at the machine and mentioned that it had a leaking hose (the machine is not even connected to any water supply and is not plugged into the electricity), he then damages the front of the washing machine and leaves the house. I called the Service Centre telephone number, went through the whole process again of trying to find out what is happening to the repair of the washing machine, get transferred to the Parts Centre where no assistance is provided either and attempts to transfer me to the Warranty Department, etc.

I am desperately looking for a person in the Services/Repairs centre who is actually capable of making a decision, does not delegate responsibility to other departments and who can do something about getting this washing machine repaired. I wonder if the CEO or Senior Executives will experience the same frustration as I have, including taking time off work to do washing at the Laundromat twice a week for over 3 months already. Then again, maybe they get their appliances from Sears.

I am left wondering how Future Shop determines its customer service, as there is no published contact number or senior person (i.e. a decision-maker) to whom I can speak to in order to address my concern. What I have noticed is the each time I call to enquire about the repairs, a new Service Order is created - what happened to the previous ones for the exact same repair? Surely if a measurement is in place, it is totally flawed and should be addressed - including follow-ups with clients who have had repairs done (customer satisfaction survey). Maybe no repairs are being done, which then explains the lack of follow-up calls or customer satisfaction surveys [be an ostrich and bury your head in the sand and let the world pass you by]

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3:20 pm EST
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Future Shop poor service & delivery

I recently ordered a dishwasher from Future Shop online. When I placed my order, I checked the estimated delivery time on the site; for my city it was 2 days. Based on that info, I entered a delivery address. After placing my order, I found out that it would not be delivered for a week + 2 days. No big deal, but that timing meant I couldn’t accept delivery at the original address, and I needed to update that (it was for a rental unit and had to coordinate with tenants). I called to change the address and was told it was simply impossible due to security issues. What those security issues were remains a mystery to this day. The only option offered to change the delivery address was to cancel my order and re-purchase, meaning the delivery date would be even further in the future. That seemed incredibly inefficient (and certainly not the best route for Future Shop to guarantee sales – if I did that, I’d certainly go purchase elsewhere instead of re-ordering). In addition, the conversation I had with the customer service representative was shockingly ludicrous – frankly, it led me to question his level of intelligence, and that story is too long to detail here. Next, the dishwasher is delivered and the delivery person asked me to sign for the delivery and indicate that had arrived undamaged. However, the dishwasher was in a well-wrapped box – how could I tell what condition it was in? I had to ask the delivery person to open the box; he had no tools with him and had to rip it apart with his hands. He ripped the front open so I could somewhat see the front of the dishwasher – at that point he said that was as far as he could go unwrapping it. I agreed to sign and he left, leaving behind all the packing materials that he had ripped up, and leaving it me to finish unwrapping the rest of it. The Future Shop web site states that delivery includes: clean up and removal of all external packaging including cardboard, protective coating, foam packing, and wooden platforms on major appliances. On top of all this, I had added appliance recycling to my order – but that never actually made it on to my order. I only discovered that when I called in. I certainly won’t be in any hurry to purchase from Future Shop again.

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10:17 am EST
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Future Shop Frigidare Stove

We first purchased a GE stove with coil rings, then we returned and up-graded to a flat top stove instead a couple of days later before picking it up. We agreed to pick it up due to the delivery charge. We brought it home and installed it and noticing that the seal around the top was not uniform and liquids could seep into the element area and cause damage. We then noticed the door was not centered and could cause heat loss from the oven. We returned to the store and spoke with the sales person who sold us the stove. We explained and yes they are going to replace it. and deliver it free of charge since they had to pick up the other one. This was delivered on a -30degree day. It took the delivery guys some time to bring it into the house. At first I took a quick look visually and saw it seemed fine but it was covered in frost from the cold. They left. Some time later I finally was able to dry the cord and plug it in. I them proceeded to remove the rest of the covering and noticed that the handle had a very rough edge along the top and bottom rough enough for a child to cut themselves and it also looked as though someone had used this before because the lower element in the oven was bent upward on one side along with a couple of stains on the oven floor. We figured we would call and maybe have the handle change. That night we used the oven lightly for a short period of time, along with a ring or two all seemed ok. The following day we were to cook a lasagna requiring more heat and time. We ended getting an excessive smell of something burning/overheating. Once we were done the top of the stove was extremely hot for along period of time and to or experience it stayed hot too long. We returned to the store and spoke with the manager Called Emmanuelle I believe that was his name. As we spoke with him he kept looking around as if he was not interested in what we had to say. When all was said and done he was going to replace the stove once again but we would have to pick it up and return the other one to him. I told him that had this happened anywhere else we would have been moved up to the next level in order to insure we would be satisfied. He simply looked at us as though we were crazy and flatly refused. Here it is Tuesday 3 days late and we haven't heard a word from the since and we were told it would be in by Wednesday that they would contact us soon as a date was set. Note He claimed there was one in the warehouse and the salesperson who sold it to us told us that it was the last one. We also told him we did not want a refurbished stove. ( One that was returned and repaired) Since we purchased a new one not something that was fixed. and we feel that this one we have now is just that. The manager also refused to take any responsibility for the product he was selling our e-mail address is We hope this is the site that is going to draw attention to Future shop's head office. We cannot seem to find a site that is directly attached to them. We have also kept a copy of this letter of complaint. Thanking you in advance R.Gorley

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3:50 pm EST
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Future Shop Horrible return policy

I received possible one of my best gift ever this year, a ps4. My parents purchased this system for me on a reserve at the end of November ( a system which is sold out many places and extremely difficult to find). I began Christmas day gaming on it. Several days later the blu ray drive failed. I tried calling stores for 3 days asking for both the service, exchange and electronics departments, no answers. I finally take it to the store closest to me for exchange. And something horrible happens. I did not receive and exchange, or even a credit for one. Instead I received the entire amount of the ps4 on a gift card. Now I only wanted that product so the gift card is usless to me, I do understand that with my gift reciept only sotre credit can be provided. This was not in anyway what I was looking for. I only asked that I be credited for a ps4 when another shipment came in. I was told this wasn't possible. After numerous email to [protected]@futureshop.ca I was eventually told to call the store which I spend days trying to get a hold of. So in summary had a product, they refused to offer credit for the same product, and the gravy is I already have I'd say 400 bucks in ps4 accessories and a promose that if they come in they'll call and IF I'M FAST ENOUGH (reps words) I'd get one. Apparently I'm just lucky to have gotten to try it (their words again).

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unknown50
Vancouver, CA
Dec 28, 2008 5:02 pm EST

i wanted to get a receiver from futureshop and i paid online. they did not send me a item code. and i never got the product. also the item is now sold out and i cant buy it on the internet and in stores

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1:18 am EST
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Future Shop price guarantee policy a lie

I just had the most infuriating encounter with Bobby, a manager at the Coquitlam store. We went there tonight to buy a Bose soundbar to hook up to our new Samsung 65 inch 8000 series TV that we bought from FS for $3, 199.99 before Christmas. To my surprise, the same TV was on sale for $2, 999.99. I lined up to get a price fix and get $200.00 back. I didn't have my receipt because I didn't expect to see a price cut so soon. They were able to bring up my receipt on their computers, but advised me that I wasn't eligible for the price fix as their system showed that I paid $2, 949.99 for the TV. When I bought the TV, the salesman gave me a discount on the warranty, offering me the 4 year warranty for the cost of the 2 year plan, a savings of $200. He also offered free delivery, worth $50. But he explained that he had to take these discounts off the price of the TV. So the receipt shows a net price of $2, 949, 99. I asked him if this would be a problem should the price be reduced, to which he replied that it's not a problem and that I'd still be protected. Well obviously it is a major problem! To add fuel to the fire, Bobby treated me like I was a low-life liar looking to cheat them. I am returning the TV and the soundbar I bought tonight because what they did is simply wrong and I refuse to spend my hard-earned money at a place where they treat customers like dirt. So be warned - if you get a "deal" on a warranty or other services, don't let them take it off the price, otherwise you are jeopardizing the price guarantee. Don't let them scam you too!

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bubbytwoforsix
, US
Dec 11, 2014 7:14 pm EST

Future shop and Best buy are terrible with their price "Guarantee".

They are like a corrupt insurance company that tries to get out of paying out when people make a claim on their policy.

Here is a poem I wrote:

Future Shop, Future Shop
Other stores match your prices no questions do they ask
But you lie and you whine when you are confronted with the same task
So let me ask you, where do you think I will SHOP in the FUTURE?

I know, I'm not much of a poet, but the pun was good right?

Once I got angry with them they did concede to do the price match. So if you don't mind getting angry and ruining your day, then they might price match for you.

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pkardam
, IN
Jan 15, 2014 6:07 am EST

i bought a samsung earphone from shoppingneeds.com they sent me fake, duplicate earphone instead of original one . i complaint and sent email about that but thay did not give any reply till date .when i talked on phone they said we cant do anything in that .so plz take an action so other could not get cheated from such a cheater websites .

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zari khan
, SA
Jan 16, 2014 8:34 am EST

there's a competition held in our school and sponsored by digitalcorner.net group. the winner of the quiz competition will get the new samsung galaxy s3 phone. i won the competition, 1 year past but i didn't get my phone.

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crusty old aviator
Grantham, US
Jan 16, 2014 9:02 am EST
Verified customer This comment was posted by a verified customer. Learn more

Is it because you live in Saudi and your name is similar to someone on the US Government's restricted person's list? In the US, national security is the ultimate paranoia, so anyone in the US supplying technology to a suspected terrorist will be thrown in prison and tortured by the CIA until they confess to things they never did. Sorry you didn't get your phone, almost as sorry as I am there are so many dopes in the US who vote for dopey politicians that are manipulated by greedy billionaires.

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1:24 pm EST
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Future Shop Future shop Scam

I bought camera lenses from future shop
with price match about a month ago. Here's the full story.

Retail price for the lens was $399.99 ea and the same lens was on sale
at $99.99 from $399.99 at Blacks.ca. I ordered total of 3 lenses at
$209.97+GST ($99.99-10% of difference which is $30=$69.99 ea x 3).

When I made this purchase and price matched (November 2, 2013) I gave
a representative the web address for the item and she told me the item
on sale at blacks.ca is clearance item so she couldn't price match. So
I said "I don't see any indication or anything saying the item is
clearance. how come do you say it is clearance" and she said "the web
says it is clearance" and I couldn't believe her because I couldn't
see it and I was sure it was complete lie. So I told her "please put
me through your supervisor" and she said "okay" but disconnected the
phone. I was really mad and I called customer service again and this
time different representative got my call and I explained what
happened and again I gave the web address to her for the item at
blacks.ca and asked "can you see anything says the item is clearance?"
she said "no" so I said "the other representative lied to me. she said
it is clearance" and she said "I can see what happend from the record here in the system
but I agree with you it is not clearance item and I can price match for you" and I said "thank you"and the order went through.

And a couple of days later items were shipped and the invoice was
issued. The invoice shows all discount amount and total quantities and
everything. As per FS procedure they charged full price first and
promised to give me the discount as credit 5 to 6 business later and these are shown on the invoice and the invoice says "please retain this invoice as proof of your purchase" at the bottom of the invoice.

Now it's been a month and the discount has not been credited so I
called the customer support and asked what happened and they said they
determined not to give me the credit because it wasn't eligible item
for the price match in their internal audit and the price match was
declined by them.

I was very shocked because FS didn't give me any of notification that
the order was changed. They didn't even give me a phone call or an
email. The invoice in the web site still shows no change.

First, I asked what's the reason that it wasn't eligible and a
representative told me the item selling at blacks.ca was clearance and
different model so they rejected the price match. I told him whole
story and he put me through his supervisor but supervisor told me the
same as the representative did. So I told him that's not true and
truth is that the clearance issue was solved with one of
representatives and she confirmed the item was not clearance and item
was eligible and that's why the order was gone through and the
invoice is reflecting the price match and the different model thing was not even
an issue at that time and actually the item is 100% identical and I have the invoice as a proof of the purchase.
Even though the invoice says "please retain this invoice as proof of
your purchase" he said I can't do anything with the invoice because
they determined Future Shop won't give me the credit and the invoice
doesn't mean anything.

FS issued the invoice showing the discount and saying the invoice is a
proof of the purchase and a month later without notifying anything to
customer they decided not to give me the credit. What a scam is!

I asked the supervisor a question "then do you think you can do like
your representatives always can price match and put an order through
with the price whatsoever customers want and charge full price first
and issue the invoice showing the discount and everything making the
customers believe price match was success and the discount will be
credited and don't give the customer the credit and if the customer
asked where's credit then tell them our internal audit declined price
match we determined not to give you credit. sorry?" and very shocking
answer from the supervisor was replied back, Yes Future Shop can.
I also asked another question if FS gave me a notification that price
match was declined do you think I still want to keep the lenses? He
answered no you won't. I replied that's right there's no reason to
keep the lenses for $399.99 because blacks.ca was selling the same
product at $99.99. He acknowledged everything and agreed FS should
have notified me etc but FS won't give me the credit.

I really don't understand at all how it happened but it happened. Please help me out here.

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blame the parents here
dfd, CA
Dec 07, 2013 1:30 pm EST

"I couldn't
see it and I was sure it was complete lie"

I saw the webpage and it does say clearance so either you are lying or blind.

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7:33 pm EST
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Future Shop Laptop

I have recently bought a new Toshiba Satellite laptop from Future Shop, But with school use and some personal use I had a some small issues and sometimes the screen would turn blue and a error message would pop up and the computer would restart. Suspecting a virus and being as the laptop was very new, I sent the laptop into Future Shop to resolve my problems. I was told they would call with information regarding the problem and ask permission to repair the laptop. After about a week the laptop was picked up and once I returned home started it up to find out the laptop had been reset to factory settings, completely erasing all of my files on the laptop. No backup was made by Future Shop or whoever made the repair. Also no phone call was made regarding the repair or the issue. And them had issues with store manager when calling to ### the issue and the manager even had the nerve to argue about when the machine was brought in only to realize he was wrong several minutes later. The store managers have very little people skills and have dealt poorly with the issue so far.

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7:30 pm EST
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Future Shop Really bad service at Brampton futureshop .. what to do ??

Hello;

My GF is having a terrible time, getting runarounds from the Brampton Futureshop..
She got a BB with Rogers from them and unfortunately also purchased an extended warranty as well ..

Well the BB she got is malfunctioning and she took it and her laptop( she did not buy this from them ), to backup her BB data to it, intending to upgrade to Samsung Galaxy.

Their service guy had issues and she had to go back 3 times, each time spending 3~4 hours ..but never could backup her data.
The last time, she was told she would be charged extra, even though the extended warranty covered all services ..

Apparently the store manager was no help..

Are there anything she can do ? Anyone above the store level to contact ? what might be her options ?
Please help ! .. Thank you

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Future Shop Rude Staff

Tonight my boyfriend and I went in to buy some computer games and we were rudely served by the male employee working in the cell phone department. My boy friend asked if they carried a battery for his cell phone and the man replied " Um no we don't sell them, and if future shop doesn't care then I don't care " How rude is it to tell a customer that you don't care about there need of service nor what they are asking? Anyways, I most definitively will not be shopping there until I see they get some better staff. Its unfortunate because I went to school with some people that work there and they are very nice, so these bad employees are giving a bad name for the store and the other good employees. Now my boyfriend has no game, no phone battery or no respect for Future Shop.

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goolaa
Toronto, CA
Jan 28, 2013 4:01 am EST

I had the same experience! Very rude person on the 325 yonge location.. I dont know where are their hiring these people but I honestly got afraid of the sales person..He raised his voice at me..I filed a complaint

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Less-than-stellar experience in Quebec
Laval, CA
Jan 04, 2013 1:09 am EST

Yeah, there may be something weird going on with Future Shop management ... some kind of crappy, disrespect the customer trickle down effect or something. I don`t know. I was just in a Future Shop in Boisbriand Quebec and I was picking up some unfriendly vibes from the sales staff. No verbal interaction. Just little things. Like squeezing between me and the shelf as I`m looking at some articles on that shelf, without even muttering a 'excuse me`. If it had just been that, I wouldn't even be posting anything. I`m not that petty. But there were a couple of other little things that I noticed. This is hard to explain, but at one point a Future Shop employee and I - coming from different directions - were heading in the same direction, and I just happened to arrive at an intersection between some aisles before he did. Something on the display right there caught my eye. I thought, if I stop right here, that Future Shop guy will have to slightly alter his course to get around me. I considered kind of stepping aside to let him pass. But I decided not to because I am trying to stop being a passive person. Anyways, the Future Shop guy sort of hesitated at the point where he had to walk a little semi-circle around me, and he sighed a frustrated sigh quite audibly. It was almost certainly because I had gotten in his way a little bit. I hope that was clear. Like I said it`s a little hard to explain. There was one or two other little things that raised my eyebrows a bit while I was there. I was just uncomfortable. A bad vibe. I don`t think their employees are very happy. I left, went to another store that sells similar stuff, and had a much better experience.

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Efllkin
Lakeside, US
Oct 11, 2012 4:06 am EDT

Because I borrowed them.

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Future Shop Cancelling the warranty if you don't posses the product

Future Shop is terrible, but worse than that is the warranty that they always push the customers to buy and they make the most money out of it. I bought a Sony Ericsson Experia 2 years ago with a product protection plan. Since the cell phone had always problem, after 2 times exchange I finally decided to go for an IPhone but forgot to switch the warranty. Today I called Future Shop asking for cancellation of this warranty and they simply refused it. It doesn’t make sense to pay money for warranty for a product that does’t exist anymore, but the customer service answers you just like a machine repeating the same thing that this was a contract and you can not cancel it.
So, don’t buy from Future Shop and if you want to buy, DO NOT get the warranty.

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bkstudio
Vancity, CA
Oct 22, 2013 6:22 pm EDT

THERE IS THE WAY TO CANCEL IT!

First of all, let me inform you that i couldn't cancel service plan for my iPhone even despite the fact that i lost it and canceled my contract 1 year ago. that is ridiculous and everybody complaining, but Future Shop doesn't bother at all.

I've changed my credit card that i paid for the plan with, and they said if i'll not update my payment info, Future Shop will cancel my plan after two months of not withdrawing any payment from my card. in other words. TO CANCEL THIS STUPID PLAN, YOU HAVE TO CHANGE YOUR CREDIT CARD. and this is the only way existing. i asked if this situation affect my credit score, they said NO.

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Future Shop Register Froze and Holding Money For 24 hours?

Attention this is a warning to any possible shoppers of FUTURE SHOP in New Glasgow! Please be very careful if considering making any purchase at this store...my son Ryan went there today to purchase a car stereo and to have it installed...
the total purchase was 170.00 plus...he paid 155.33 on debit and was going to pay the remaining in cash...the debit part went through (was taken out of his account have statement as proof)but the cash register apparently froze up and they cancelled the transaction before he was able to complete the cash transition of 17.99...they told him the debit payment will not be returned to his account until 24 hours...so they claim...in their little minds they cannot understand that they have his money and WILL NOT do anything about it...I know personally I have spent thousands of dollars there for electronics and I will NEVER buy so much as a piece of paper there again! The CSR Robyn and Manager Matt were completely and utterly useless and made light of it as it was no big deal because it will be sent back to his account within 24 hours (how do we know this for sure?)we won`t know until 24 hours!Then to top it off they insult us even more by offering him a dam 10.00 dynex cable for at no charge to him as soon as the funds are released? Like really? WTF?I`m scanning the paper I had to make them fill out as proof that this happened...I`ve worked in retail for most of my life and have never dealt with such incompentance in my life!At the end they send us out the door like ...sorry...too bad...oh well...and when we told them we would make sure everyone would be informed of this, and that we would never do bussiness there again...they were like "oh well thats your choice"...in this day and age where every penny we earn is vital they don`t seem very concerned with loosing and customers...well i guarantee they lost quite a few over this little game they are playing...and if its not in his account tomorrow the NGPD will be contacted and charges for theft will be laid!...Thanks for the rant and once again please be very careful and think twice before doing any bussiness with FUTURE SHOP NEW GLASGOW STORE 679

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Future Shop Washer and dryer

I bought a washer and dryer 5 weeks ago. The sales per said there are not in stock but would be next week, so I agreed to pay the full amount and wait. 3 weeks later the rep called and said there is no washer but one opened box and offered to install that which I agreed. A week later the delivery guys brought only one dryer and no washer so I refused to take it and reschedulered another delivery. A week later the guys disconnected and took away my old appliances and appeared they brought two dryers instead of a washer. Because they couldn't to hook it up they left one dryer disconnected. So there is no water because the pipes from the washer couldn't hold the water and we had to turn the central plug off in order to stop the leak.
2 days later after speaking to two store managers nothing have been offered and was suggested to do a refund, without any compensation.
Decided to take a refund and forget the whole nightmare.
Never, never again.

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Future Shop Boycott Future Shop

I recently tried to return a Garmin product in it's sealed original package. It was a gift that was not needed. I did not have a receipt. In the past, this would not be a problem. A credit would normally be given. Not this time. The customer service person advised me that a receipt is now necessary for all returns with no exceptions. No receipt=no refund/no credit. This is a BIG change in the way Future Shop treats their loyal customers. Customer service is no longer a priority. If you lose your receipt...tough luck as they will do NOTHING for you. If you return a gift...tough luck as they will do nothing for you. I will boycott Future Shop until they come to their senses. I even asked for the manager and she told me that this no receipt no credit/refunds a directive from head office. Well head office, I can see many people taking their business elsewhere. Buyer beware...boycott Future Shop so that they will fall in line with normal business practice.

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Hammer7007
, CA
Oct 15, 2014 7:56 pm EDT

Anyone who thinks they have the right to take something back to a store without proof of purchase is a fool indeed, and an ignorant one at that. Those few retailers that do provide a perk. But no one is under any obligation contractually or implied otherwise to accept a return without a receipt for refund or credit. In fact, they are under no obligation to take it back /or credit it unless it does not do the job as described or it is broken and only if they provide warranty support. You could be forced to take it to a service centre or deal directly with the manufacturer. Stop whining and keep good paper records. Then this perceived problem would go away. If you want to knock them, do so on a sound basis of fact and truth, not on what you think and feel.

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RichardRich
Langley, CA
Jan 07, 2013 2:33 pm EST

I agree with the complaint. I tried to exchange an unopened DVD that was given as a gift. It still had a Futureshop label on it. They would not even give me a store credit or let me exchange it for another DVD! Unreal. Costco RULES and I will be trying to buy all media and electronics from them instead! Futureshop would let you exchange no problems in the past! They lost my business!

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Gravitytheseducer
Cambridge, CA
May 12, 2012 12:55 am EDT

Not being able to take back an item because you weren't able to provide a receipt does not represent poor customer service. Most retailers, especially those who sell expensive electronics, definitely require a receipt because, for all they know, you could be trying to rip them off. I can't believe you feel your complaint is warranted. It's pretty laughable.

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DSgamby
Thunder Bay, CA
May 09, 2012 10:42 am EDT
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Next time, have the person who bought it, get a gift receipt or give you their receipt.

Pretty much all places need a receipt for a refund or exchange and it is normal business to need a receipt for refunds and exchanges. How do they know it was from Future Shop. It could have gotten off eBay for cheap and returned to get the money back.

It is just common sense that a receipt is needed for returns and refunds.

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Future Shop Horrible customer service

I purchased a washer & dryer online. Shortly after the order was place I received an email saying I would be receiving an email within 48 hrs to notify me of a delivery date. After not hearing anything for 4 days I called to inquire, and that's when the fun began. I was told that it in fact was taking along time and that they were going to speed it up and I would have a delivery date by the next day. That day came and went with no delivery date. My wife started to email future shops customer service while I called one of their reps. The funny part was, every single person we talked to said something completely different. Finally on the 8th day we just said forget it. My wife cancelled the order and was told we would be receiving a cancellation notice via email. Day 9 and 10 came, no cancellation but to our surprise we received our delivery date. My wife called to find out what was going on, and they told her their is no delivery date and the order is in the process of being cancelled. By this point I'm furious. I called and asked to speak with a supervisor, I was then put on hold and then told he was on lunch and would phone me back in half an hour. That call never came. I phoned the next day asking again to speak with a supervisor, again put on hold, and then finally they said their transferring my call to him. I waited 15 min then a message came on telling me he is no longer available and to leave a detailed MSG, and the manager would return my call. I left the message, but again nobody called. I decided to try a third time to speak with a supervisor, again I was put on hold, but this time after waiting 5-10 min, they disconnected me. I decided to wait a couple days, then called back and spoke with a customer service rep. I told them I've had enough, and I want my credit card credited back. I forgot to mention that part. They charged my card not even 1 day after placing the order, but now that I want my money back I can't seem to get it. We are two weeks in, I have no washer and dryer and my credit card is charged for the full amount. On Monday I will try again to speak with someone that can credit my money back. In the meantime I'm filing a complaint with the better business bureau. My advice to anyone reading this, shop somewhere else. If future shop does have a better price, take their ad to another store and do a price match.

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Kathryn mom of 4
Delta, CA
Jun 26, 2012 10:50 am EDT
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P.S- We also purchased the 3D DVD player and 4 3D movies (Rio, Harry potter, Ice Age and A Aquarium 3D Movie) All purchased the same day we purchased our new 3D TV! Future Shop will not refund us for any of these purchases as they have been opened/used? We no longer have any use for these items as they will only give us store credit for the new TV and since it was on sale(discontinued, which was never told to us when buying it) we can't afford the extra money to purchase the upgraded TV. Just disgusting!

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Kathryn mom of 4
Delta, CA
Jun 26, 2012 9:37 am EDT
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I agree, take your hard earned money and buy from somewhere reputable that appreciates our purchases! Presently experiencing the same run around...? Our LG 55' tv is only 2 months old after 31 days it is not watchable...large thick bands are across the screen and we've been waiting for a month of this 2 months to have this problem serviced or exchanged (did I mention its been over a month! and we are no further ahead? We call on a daily basis, getting someone who knows nothing each time and tells us the same story...that our new tv is discontinued, ok? so replace it with a new one? apparently they don't have to? They have 1 opened box TV in the back that is used was brought back from a previous customer, they want us to take that one, I said no I bought a new tv I want and expect a new TV! even bought the extended warranty! Ha! It's been a month with no tv...(We have kids! you can imagine what we hear from them on a daily basis) lol Anyways Future shop wants to give us a store credit...but we bought this TV on sale 3/mo ago, now to purchase the same type is going to cost 500.00 more! We don't have 500.00 more to put towards a new TV, There is NO customer service, we are being lied to by each employee we have spoken to and it's just not acceptable! This experience has been so stressful, I will NEVER buy from these stores again (future shop and best buy) They just lost reliable customers as we have purchased computers, camera, dvd players, lots of video games! and movies! gift cards to kids b-days etc... But it doesn't seem to matter to them and it should! Good bye FS &BB We will never set foot in your stores again...and our friends and coworkers have witnessed what we have gone through and they too will never shop there! And I will continue to share my story/experience to warn others that this to can happen to them!
Sincerely,
Kathryn

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Future Shop Horrible Customer service by Deborah in Future Shop Pickering

Future Shop Pickering.

Few years ago I bought a Camera in future Shop for $1, 850.00. I purchased the extended warranty. I had an issue with my Camera and I took it to them.
They told me they are going to send it for repair and it takes two to three weeks. There is no any response after three weeks. Time to time I followed up with them.
After two moths according to the warranty they need to replace that with new one. I went to future shop in person; there was a girl by the name Deborah was in the customer service.
Deborah was very ignorant, rude. She treated me as if I was there to steal a camera. After long wait she agrees to give a new camera. She treated me that as if she is paying from her pocket. Since my Camera model is discontinued, she ask me to pay the difference of $500 to get the new equivalent model,
Since I don’t have a choice I paid $510.00 and got the new camera. But the replacement is only for camera. Now I have to wait for my lenses to come from their depot. After over two moths I don’t know how that condition of lenses going to be.
She stated it will be in the store by April, 23rd. but there is no any communication from their end until today. I called them again and now they are telling April 27t.

It is horrible Customer service. This extended warranty’s has many fine print. In order to get your replacement you need to have the original packing, accessories, software and all items came with purchase. Thank god I had everything in a bag even after three years. How many people keep these for four rears.

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Gravitytheseducer
Gravitytheseducer
Cambridge, CA
Apr 28, 2012 3:44 am EDT

Well im sure if you had to deal with annoying people like you all day and only earn min wage you wouldn't be pleasant either :)

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