I asked for someone to come to my house, as I wanted to have Microsoft Edge taken off my computer, and my Internet Explorer left as my browser, as well as set up my Zoom, and take duplicate files off of my computer, of pictures, and other files that were duplicates. I wanted someone to come to my house, because I also wanted them to check my wires and cables. I couldn't put all of that above. A tech, Yaz Adassi, came out on 3/28/21. When I called to ask for someone to come out, they said that I could pay the price of $99 an hour for two hours, or as long as it would take to fix, at the rate of $99 an hour, or I could pay $289, which would include the amount of time they would need to fix it now, and they would run a check on my computer, by remote, every month, to keep it in top form, so I agreed to that. Yaz came out and worked on my computer for two hours. He wrote on the back of my invoice, all that he did, including removing Microsoft Edge, and putting it to Internet Explorer, which I have always had as well as multiple other things he said I did. I am NOT a computer expert. I am a handicapped 71 year old woman, that has no way of checking all that he said he did, so I took his word for it, as I couldn't check it all. He did not remove Microsoft Edge from my computer, which I specifically asked for, and he wrote down on the back of my invoice that he HAD removed Microsoft Edge. He also wrote down a bunch of things that I would have NO way of checking what he did. I went on to my computer, to find out that he did not get rid of Microsoft Edge, and he upset my whole process of getting my email from Outlook. I can't get into websites that I am subscribed to, and I can't forward articles from the media to my Facebook like I always could. I have to sign in individually to sites that I use all the time, and sometimes it will sign in, and sometimes not. I called Geeks On Site, and they said that they could fix it remotely. I authorized them to do that, but when they started doing it remotely, I was told that I would have to be in front of my computer, in case they needed me to give information or a pin, things like that. They told me that I didn't have a maleware removal tool on my computer. I told them that I have Norton Utilities Premium, as well as Lifelock. They said that I should have a maleware remover and that would cost me an additional $75, and that My Norton didn't have this, and this would take care of a maleware problem. so I said yes. I had to sit in front of my computer for six hours! I have a very severe handicap, that makes my feet and hands swell up, as well as pain all throughout my body, as well as severe weakness in my body. By the time I got off of my computer, I had to go to bed. I got up the next morning, turned my computer on, and everything was the same! No fix, no removal of Microsoft Edge, or removing duplicate files, or anything else they were supposed to do. I called them again, and said that the problem wasn't fixed, and that they would have someone else come out and fix it. I told them that I just wanted my money refunded to my account, and they brought up the fact that they had someone work on it for six hours remotely. I told them that they charged me $375, and my computer STILL wasn't fixed, and I had to sit there for six hours. They weren't paying ME for the six hours I had to sit there, so no, I didn't want them to work on it again, being that they tried twice, with me giving up eight hours of my time, between the guy that came out, and the remote six hours, where nothing was fixed. They kept pleading for me to give them another chance to do it remotely. I told them that I would give them an hour to try to fix the mess they created, and no more. They did another remote job, and I actually gave them an hour and a half. They still did not fix the problem. I called back, and told them I want my money refunded. The person I talked to said that my money WOULD be refunded to my card, and it would take three to five days before it would show. The next day, someone from Geeks on site called me, and said that the guy told me that he would put in a request for my money back, not that I would get it back. This person tried to get me to agree on a lesser amount for them to give back to me. He kept haggling with me, and I told him, they didn't fix my computer, I sat in front of the computer for seven and a half hours, besides being there when the guy came to my house for two hours, and they wanted me to pay them for something they didn't fix, and I was just supposed to kiss the seven and half hours away that I was sitting there in in? He came back with, "what about the maleware that they installed?" He asked if I could pay the $79 for the maleware, and $49 for "the work they did. I agreed to pay that, just to get them off the phone. So now I have paid them $128, and I have a computer that is worthless. It is in worse shape then it was before they tried to work on it! I can not use it. It was in better shape before they tried to fix it, and the "maleware remover, " doesn't work either. PLEASE help me, I need my computer fixed. I have doctor appointments that I have to do online. I have 17 doctors and specialists, because my condition is very rare. I don't have a client number on my invoice here. I will have to look it up on my computer. I will have to someone try to attach my invoice. I don't now how to do that.