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Munnik Basson Dagama review: settlement letters

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6:24 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.
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I have been liasing with thesee attorneys since August and i am not getting any joy. i have sent more than 50 emails and they are just not budging. i have settled one account with them and they do not want to issue me wih a confirmation letter for my record and another account they are just delaying and interest is growing on it. the people i have been liasing with are Faith Khanyi [[protected]], Kaayama Cozyn [[protected]], Zukiswa Mhlobo [[protected]]


The complaint has been investigated and resolved to the customer’s satisfaction.

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May 10, 2022 5:41 am EDT

Good day

I settled my account and have been requesting a paid up letter for the past 2 weeks. I made well over 13 phone calls, sent emails, left messages for a manager to call me and to date no response. When they want payment they call you constantly and even call to remind you of your arrangement yet they cannot return calls for a paid up letter. I just want my letter so I can put this matter to rest

May 04, 2022 2:01 am EDT

I am also facing the problem of getting my paid up latter to this MBD company please help.


I have been requesting for a paid-up letter for weeks from MBD attorneys even to this day, I have emailed so many people non of them bothered to reply my emails or even better assist me with a paid-up letter. Something really needs to be done with their services it's disappointing.

Apr 27, 2022 5:26 am EDT
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Which ombudsman I can report MBD attorneys? I paid my accounts with them then a company by the name Fidelity Solutions, which I had an agreement then cancel after I found out they were not transparent enough deducted my money and pay MBD again. This company is a debt solution but canceled in august and they didn't deduct for 3 months. In November I asked for the settlement account from MBD and pay the accounts. On the 25th November Fidelity solutions deduct money and pay MBD on the 3rd of December. The money is there but the person who I was speaking with by the name of Thato and sent everything he asked for is not coming back to me now after many attempts calling and sending him emails. They doesn't want to give me his manager and explain to him/her. Its been 4 months now. These lawyers are crooks and need to be investigated. I would really like and Ombudsman than can help me to deal with them. NT Makuzeni

Feb 03, 2022 10:00 am EST

MBD Attorney continue to harass me via sms. Firstly the debt is not mine not my name or anything. Secondly I have repeatedly told them that the person they looking for is dead.

Dec 01, 2021 3:15 am EST
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I have been harassed by these people for a number of years now, saying that two of my bank accounts (one a credit card. and the other a loan) have been "bought" by them. Not one of their many rude callers has been able —or prepared — to explain the meaning of the term "bought".

I am now in the end stages of a terminal disease and have advised them of this on numerous occasions to no avail. Unable to work, they keep threatening me with judgment and garnishee, which as I understand will just add costs to something that will never be repaid.

I have no assets (except for some cheap and old clothing) and therefore have no intention of making a will. If I did, I would leave all other remaining debts to them as they so kindly already bought two of them! By now, I have assumed that these were written off by the original credit providers.

Please don't get me wrong. I ended up in this position because of a pretty lucrative business that ended up failing through no fault of my own! Believe me, this can happen to anybody — which I pray doesn't!

Yours Sincerely


Sep 08, 2021 3:10 am EDT
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I am also disappointed with these people they are so unprofessional, lazy and ignorant. I have been trying to get a settlement letter from them even today "DOLOLO" they are good for nothing

Jun 11, 2020 3:08 pm EDT

Has anyone ever received a paid up letter from MBD?

Jun 26, 2019 7:43 am EDT
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My account has is prescribed and recently they debited on my account and i reversed it, now i am receiving calls at work without me giving them my work number but irritates me is that at work we are not allowed to receive personal calls and they call for the whole day, according to the call centre rule, call centres are only allowed to call once day, 2 times a month but they be calling the whole day everyday ..i feel like going directly to MBD and give them piece of my mind.i have blocked their numbers in every way but they keep changing numbers.MBD CAN YOU PLEASE STOP THIS CLIENTS HARASSMENT.

Mar 15, 2019 8:58 am EDT

Con artists! If they phone you for anything? Don't make any arrangements with them but rather pay the company you owe money to directly until it is paid off. They add double to your debt and this is how they make money. They buy debt books and start harassing you, they don't have contracts with the debtors.

Nov 23, 2018 5:33 am EST

I have also received communication from them since August, my MTN contract was cancelled and my last payment was due, I went to ABSA and paid my account directly to MTN stating my cellular number as reference. Then MBD started hassling me and I have sent proof of payment of my MTN last installment 10 times to and today they called again said they never received it and the system shows nothing, so the amount keeps accruing. Very unhappy with MTN and will never take any contracts from them.

Oct 30, 2018 12:04 pm EDT


Hi everyone!

I have read all the comments and I am so sad for everyone having to go through this.

The best advise I can give is make sure you know your rights. If you had any kind debt with any company, please make sure you know when that debt prescribed. As a rule, if no action is taken by the company owed, the debt expires after 3 years and nothing further can be done. There are exceptions (like court orders and TV licenses), but normal debt like loans or credit agreements or gym memberships or arrears accounts etc. expire after exactly 3 years. It's called prescription and you can look it up - there's a Prescription Act.

Don't let these horrible people bully or intimidate you. It doesn't matter if they bought the debt (meaning it was ceded to them). If it's more than 3 years ago, they have zero right to claim it. They know this, so this is why they try to bully people into paying it.

Other tips I can give:

1. If the debt prescribed, tell them it has prescribed. If they argue, they must prove that it hasn't. Insist on proof;
2. Turn the tables on them in every way you can - ask for proof of everything. If they phone again, without having sent it, ask for it again and state that you will not do anything until you have received it.
3. ALWAYS insist on a DETAILED STATEMENT (meaning that every single charge is accounted for);
4. Wherever possible, refuse to deal with MBD, and deal with the original service provider directly;
5. If MBD continues to harass you, tell them that you will lay a complaint at the law society - they are a firm of attorneys and are governed by the various law societies.
6. Try to stall for as long as you can. Very soon (March 2019) there will be an Ombudsman for legal services, who will be able to deal with these complaints in the same way that other Ombuds do.

MBD are cowards (like all bullies) and usually back off when they realise you know your rights. Hang in there!

Oct 28, 2018 6:06 am EDT
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Service - none existing
Professional competent call centre staff - a joke
What a joke, they can not issue a person with detailed statement. (basic accounting)
Do no know where these clowns come from

Oct 16, 2018 9:40 am EDT
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MBD has incompetent, unprofessional staff that render horrendous service! Have spent hundreds of rands on phone calls and sent daily emails (ave 3-5 per day) to get a settlement letter for months, to no avail. It beats me how financial institutions like Standard Bank can associate with these types of firms. No wait, I know! Same unsavoury, incompetent and unprofessional bunch!

Sep 17, 2018 2:44 am EDT
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Melany Katheen Freeks, (MBD)

Your company are still harrasing my everyday with sms's.

1. I don't own a TV and as such also refuse to pay for a licence. I is my choice not to own a TV and nobody can force me to own one.
2. Why should I go to a police station to get an avidavit? You want to proof that I don't own a TV, then send an inspector out.
3. I refuse to own a TV watching SABC's proganda and the rubbish that they put on.
4. Either stop harrassing me or take me to court.
5. You are welcome to phone me.

Regards B Pretorius

Aug 29, 2018 6:29 am EDT
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I have a problem with MBD . I Paid up my account for standard bank and the consultant told me I would get a settlement letter. I have never received this settlement letter and I'm still being harassed about outstanding payments when I've paid this account already!

Aug 25, 2018 11:16 am EDT
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Who is also getting harassed, victimized and intimidated by MBD to pay SABC license that I do not watch. It's their job too block their miserable channels due to upgrading from analogue to digital. It's against my belief to sponsor the Anc. I receive a 0 salary - can submit the proof and all they do is wasting it on Hlaudo Motsaneng and eating KFC. I don't have property, I don't have a car, I don't get a salary - so with what must I pay this exactly?
so what about the other millions not paying? Who can help please

Sep 22, 2018 9:25 pm EDT
Replying to comment of Marlize13

This mbd it's been two years now deducting 600 on my account without sending me statement what must I do

Jun 15, 2018 3:22 am EDT
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Somebody please assist this company has been harassing me for the last 2 weeks regarding a standard bank tjeck account of 15 -16 years ago, phones standard bank and they don't have anything on this account. Asked MBD for the statement of this account they can't provide it. Im am going to make a case at SAPS regarding this. I cant even remember this account.

Assistance would be appreciated.


Oct 30, 2018 12:11 pm EDT
Replying to comment of Gerhard82

If it's more than 3 years ago, even if there was debt outstanding, it has prescribed. Tell them that, then ignore them.

What I usually do (I work at a law firm - not MBD - is tell MBD to issue summons. They won't sue, because if they issues summons on prescribed debt, you can go to court and get a cost order against them (prescription is a valid legal defense). :)

Jun 04, 2018 2:23 am EDT
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Good morning

I have requested (5times) statements from MBD Attorneys and still waiting. They keep on phoning me to pay the account. I called African Bank and was told the account was written off their side. Now I'm being told by MBD that they bought the loan over from African Bank (also requested that letter between African Bank and MBD Attorneys) I've requested a statement from MBD Attorneys to give me an indication the interest I'm being charged and why I'm still paying when it was written off. Not sure how this works as I took out a loan from African Bank and not with MBD Attorneys. This morning 4th of June 2018, I again received a call from MBD and again requested a statement. After repeating myself to the, I think, 3rd or 4th consultant re waiting on a statement, he says goodbye and puts the phone down.

I can be contacted via email:

May 30, 2018 2:26 am EDT
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Good Morning,

I requested a paid up letter on the 28th of May 2018, I settled my account at MBD for Woolworths. The consultant said to me paid up letter it will take 1 to 2 day to receive by email, now it's 3 days. I phoned yesterday even this morning MBD consultant they put me onhold after fews minutes they hang up. Ref:[protected] kindly send paid up letter to my


May 09, 2018 2:20 am EDT

Good day,

I am really in a dilemma with these MBD attorneys, I have been requesting the settlement letter for a Virgin Active account that was settled about 12 years ago without any luck and have been taken from pillar to post. This i only discovered when i tried to join one of their gyms in Jabulani. Can someone please assist as I need to get on with my contact no: [protected].


Mar 14, 2018 2:24 pm EDT

I was called by a very rude consultant today. Who insists i owe vodacom 19 000, this is not the first time i get this called, after my account was debited twice.

Because i was telling the consultant i do not have an account vodacom and started asking me where would the information coming from..I mean, you call me and you ask me where you got the information?Ridiculous!She started screaming over the phone and i hanged up..

Feb 19, 2018 7:53 am EST

Anybody waiting for confirmation letters - stop waiting. they are con artists that try and get more and more money from you. stop paying them and ask for the latest statement as well as a copy of the letter from (whomever you owed money to), requesting them to "take action" against you. they cannot provide that, so why pay. I refuse to pay, or even take calls from them. I have listed them on true caller as a spam and they should be treated as such. [censor] and spam in equal measures.

Nov 29, 2017 5:49 am EST

Good Day
Am still waiting for my updated statement to settle my Truworths account my ref : [protected] kindly attend to the matter its urgent.
My email :

MBD Attorneys you guys must to do something about your service we cant keep on calling, sending emails and no one attends or at least acknowledge our inquiries your service is really really poor.

Aug 08, 2017 3:57 pm EDT
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I settle my account at mbd for Mr price at the 2nd ofAugust 2017 the consultant said I must wait for 2-3dayz to receive my statement by Email bt it almost 5 dayz now and I'm still waiting for dat email. My ID Number is [protected] cell no [protected] and email

Oct 25, 2016 6:01 am EDT
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Gooday my name is Kutlwano David Mathele:
ID number [protected], cell number [protected]
physical address 10 Winchester Gardens, bosvleir street, Winchester Hills.

There is a debit order of R1000 for Ref : MBDC:[protected] yesterday from apparently me still owing Virgin Active Glenvista money.


Initially when they called I originally authorised the debit order as they threatened to blacklist me, then my later suspicion led me to PERSONLY go to the Virgin Active branch in Glenvista JHB to enquire. The receptionists called Virgin Active head office and it was confirmed that I actually don’t owe Virgin Active a cent. In fact I settled my account In March. I immediately called this MBDLC company to tell them I don’t owe a cent, they told me Virgin Active must send a letter releasing me of this debt.

I also physically went to my FNB branch at The Glen Mall and enquired if I can cancel that debit order. The lady assisting me at the bank confirmed that this debit order will not go through, NO MATTER WHAT! I’m disappointed, because this debit order did go through.

I’m sending this email to Virgin Active and FNB as well because I expect them to deal with MBDLC .Please reverse this debit order and note I don’t owe Virgin Active and MBDC any money.


Apr 25, 2012 5:52 pm EDT

I have a problem with MBD I paid up my Woolworth's acc I was told by the then consultant that it is paid up and she will send me a letter clearing my name I never received the letter and I never complained some years later I was called by an MBD consultant who told me that the was little money left in that account and over the years it grew into 955 I told them that's not my acc I won't give them even * cent from my money now finished paying a virgin active account and I'm requesting a letter but I haven't received it even now instead they tell me my name is at credit bureau for Woolworth's really frustrated as I know the same will happen again


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87 complaints
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Munnik Basson Dagama contacts

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Phone number
2nd Floor, 342 Jan Smuts Avenue, Hyde Park, South Africa