The complaint has been investigated and
resolved to the customer's satisfactionResolved Maytag — poorly manufactured
resolved to the customer's satisfaction
Would never buy this product ever again!!
We purchased our maytag neptune washer 9700 model and dryer and have had nothing but problems with it. Only 6 months after purchase we noticed the clothes with a moldy odor. We called for service. The repairman came out and blamed it on the types of detergent used (Tide and wisk/downey) and told us that the most he could do was recommend that we wash the inside of the washing machine. Hah! What a hoot! For some reason I thought I had bought the washer to wash our clothes, not for me to wash a washer... Anyhow... The clothes also come out so twisted and wrinkled that the wrinkles do not even come out in the dryer, and are so entwined in the dryer that they come out in a ball with the middle of the ball of clothes still being wet. This washer and dryer are the worst product we have ever owned and cannot say enough to keep someone else from having the same disappointment and disgust. The representatives at maytag were less than helpful and uninterested in our disappointment (Even though the product was only 6 months old) and sent us a small packet (2x3) of detergent/cleaner that we could use for our trouble of mold odor, when really the problem is that the water does not drain out completely when a load is finished, it sits under the door frame where maytag claims, there is a hole now, to help the water drain. (According to some investigation on our behalf, we've now learned that this was a problem when the machines were first introduced, and only fixed after a class action lawsuit was filed) this hole is useless, and the water still sits in the washer until the next load washes.in other words, poorly manufactured, and no one at maytag seems to care that the problem still exists.
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