The complaint has been investigated and
resolved to the customer's satisfactionResolved Maxway Stores — terrible store policies
resolved to the customer's satisfaction
I have had several bad experiences at the Whiteville Maxway Store. First, this store doesn't provide a restroom for customers, which is ridiculous in my opinion. Any store that has merchandise to sell to customers should also provide a restroom & a dressing room to try the clothing. I have asked & been allowed to use their restroom one time, but the manager was very irritated even though she agreed to let me use it. I have been allowed to go to the back to try items on before. I have also been allowed to return undergarments once. I was told to make sure I had my receipt & that the tags must still be attached to the garment which was a bra. I had no problem with this, but on a previous visit & today I was not so lucky. While there today, I asked to use the restroom & the employee told me NO very adamantly. I replied that I understood she was following orders, but that the store should provide a restroom for customers. Then when I went to the register to pay for my items, I asked if a bra could be returned as long as tags were left on & I didn't delay in getting it back. The cashier pointed to a sheet taped to the counter which stated that undergarments could not be returned. I said to her, "then do you have a place where I can try it before buying?" She looked puzzled, then said no. I replied to her that I understood she also was following orders, but how ridiculous that is. I said "So you don't have anywhere that you will let me try it, but yet once I walk out the door with it, it can't be returned. I told the cashier that the manager had allowed me to return undergarments with tags & receipt. She replied that it depends on what mood the manager happens to be in on that day. HOW RIDICULOUS!!! I don't know about everyone else, but in shoes, clothing, everything, I wear different sizes depending on brand name & how the item is made. I have had to refrain from buying items that probably would have worked because I didn't want to be stuck with if not. This store REALLY needs to reconsider it's policies & yes, their employees could be friendlier also!
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