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Max Novelty
frequently asked questions

Max Novelty
frequently asked questions

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114 complaints
1 resolved 113 unresolved
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What does Max Novelty do?

Max Novelty is an online retail store of lifestyle and novelty items.

How can I contact Max Novelty?

The company can be contacted by email: [email protected]

Can I call Max Novelty?

Unfortunately, the company doesn’t provide any customer service phone numbers.

What are the payment options at Max Novelty?

Visa, Mastercard, American Express, Discover, and PayPal.

Where is Max Novelty located?

Full address: 3 Davol Sq, Providence, RI 02903-4710

How long does it take to ship?

According to their website, the shipping times are the following:

  • United States: 8-25 days
  • Australia: 10-25 days
  • Canada 10-25 days
  • United Kingdom: 10-25 days
  • Finland, Sweden, Norway: 12-25 days
  • France, Netherlands: 10-25 days
  • Rest of the World: 12-45 days

What is the return/cancellation/refund policy at Max Novelty?

Every order can be canceled and refunded within 3 days of purchase. As for returns, you have to contact the company for their returns address. Once they receive the order, a refund will be issued.

Is Max Novelty a legitimate business?

Like many other businesses, Max Novelty has a page with positive testimonials on their website, however, the company is rated F on BBB and has a lot of complaints on our website regarding the quality of the products, delivery times, bad customer service, and more. Therefore, we suggest being careful when dealing with this company

Where's Max Novelty located?

3 Davol Sq Providence, Rhode Island United States - 02903