Max Novelty company logo
Max Novelty
reviews & complaints
Max Novelty
reviews & complaints

Learn how the rating is calculated

114 complaints
1 resolved 113 unresolved

Is this your company? Claim it and get a lot of features. Read more


Max Novelty reviews & complaints 121 - 114

Max Novelty complaints 114

Max Novelty - I didn't receive my paint item purchase on feb 28

I've been emailing about my order placed on Feb 28th 2019, my order number is MN233-146263

I ask to Max novelty Support via email about my tracking number and how long is the wait to receive my painting kit, they have told me that my item has been shipped directly from their suplier and it would take from 2-4 weeks to Arrive.

It has been a month and I havent receive anything from this company, also I request a refund for my item and the insist I have to wait until next week to see if my package arrive.

I've been tracking my package through the link they provided me and it shows the tracker cannot find my package!

It is really frustrating to keep comunication with this company, and I am still waiting for a response

Aug 02, 2018

Max Novelty - tracking number

Debra Gisiano
631 SE 34th Street
Cape Coral, FL 33904

I never received my tracking number for a order I made 2 weeks ago. I would like to track or know if the 3 paintings were shipped and when they will be here. Please send all information to my email [protected] as soon as you can. Hope I hear from you soon

Thank you,


Please check my order I am really getting very mad


Please Check my order


I am really upset I was looking forward to this paint by numbers


I ordered a paint by number back the beginning of Jan 2020 . Have not received it yet. What is going on . Was given a tracking number, and told had no number. [email protected] 92001902580189555525299. Eileen Pasquale [protected]

Jul 24, 2018

Max Novelty - receipt no: [protected]

I have not yet recieved my painting, order number above. It has now been nearly 4 weeks. Could you tell me has it been dispatched or when it will possibly arrive?

I have always been more than satisfied with my previous orders, i love my paint by numbers and have shared them with many of my friends, I have competed the elephants and the lovely autumn fall and so look forward to recieving my red ballerina.. Thankyou

Regard Julie


Max Novelty - paint by numbers

Paint by numbers "Coffee Town Landscape " was ordered for me as a gift. It was ordered in December 2017. Received it end of January 2018. Didn't notice until some time in February that half the...

Read full review

Max Novelty - order # mn233-126619

I placed an order for 4 DIY Painting by Numbers on Tuesday, 3/20/2018 to Max Novelty for- City Street and Girl Under The Umbrella and Beautiful Women Autumn Landscape and Abstract Dancer:
1x DIY Painting By Numbers - City Street (16"x20" / 40x50cm) - $21.95 each 1x DIY Painting By Numbers - Girl Under the Umbrella (16"x20" / 40x50cm) - $21.95 each
1x DIY Painting By Numbers - Beautiful Women Autumn Landscape (16"x20" / 40x50cm) - $21.95 each 1x DIY Painting By Numbers - Abstract Dancer (16"x20" / 40x50cm) - $21.95 each
Total of the 2 orders were $42.27 and $35.69 - -still waiting to see or hear anything.

Max Novelty - paint by number - ordered 2

I ordered 2 paint by number items back in November. I emailed them repeatedly and they told me to be patient. Finally, after nearly 4 months, they tell me it's my headache and that I need to deal...

Read full review
Mar 13, 2018

Max Novelty - pbn

I ordered a paint by numbers on black Friday (11/24/17) and have still not received it. I have been in contact with them via email in the past but their responses are always very umhelpful. They...

Read full review
Mar 05, 2018

Max Novelty - paint by number kit not received

I ordered 3 kits in two different orders, have not received either one, now has been 6 weeks. Ordered Feb 2 and 5. I have ordered from them before, but got the materials in a timely fashion. I see...

Read full review
Feb 20, 2018

Max Novelty - scam

Ordered september 20 2017. Have still not gotten what I ordered. (#MN5233-17958). I spent 113 dollars on this! Sent e-mails on e-mails and dont get any reply. I request a refund! At the very beginning I got an e-mail saying some orders where mixed up, but nothing was working. Not even a shipment number.
Better just to stay away from this site and spend your money elsewhere.

Feb 10, 2018

Max Novelty - paint by numbers

I ordered framed paint by Numbers canvases - Order #MN5233-85385 - they were sent unframed. James Alderman responded to my email about the order mistake and promised to ship the correct order. This never happened and for 2 months the company has not responded to a single email. I am furious and want a full refund of USD 98.95 because I am DONE being polite in contacting this company for an update! Mac Novelty are scammers and should be shut down!


Max Novelty - europe vintage painting paint by number kit

I ordered my kit in December. I actually received it before Christmas. It was not a gift. I wanted something to do in the evenings. My problem is my paint cups for numbers 13-18 are dried up. I would like replacement of these paint cups. The bag the paint cups and paint brushes were in has the number M28 on it. I hope this helps to get a replacement. Thank you.

Jan 30, 2018

Max Novelty - paint by number and frame

Looks like I am just one more complaint added to a long list. Merchant quickly got the money, but no product. Went through Facebook. Sent two emails asking for updates -no response. Entered info to receive tracking updates -no info. Feeling very disgusted with this whole thing! I want a refund, because I don't trust this merchant.
Was advised on 1/16/18 that my order had shipped. Order #MN233-110420, one DIY Painting By Numbers -Cabin in the Woods (16 x 20).

Jan 30, 2018

Max Novelty - very bad customer service

I have bought 4 paintings on Dec 9 and I am still waiting for the items... The worst part is that I keep emailing and no one answers, the tracking system seems fake and I am starting to think that this is all just a scam...
Please do not buy anything from them if you do not wish to have the same headache like I am having right now... best invest that money somewhere else...

Jan 29, 2018
The complaint has been investigated and resolved to the customer’s satisfaction.

Max Novelty - paint by numbers

While waiting for my package, I started to think I was scammed and came across countless bad reviews like these. I had gotten a tracking number that seemed fake and had pretty much written it off a...

Read full review
Jan 27, 2018

Max Novelty - paint by numbers

Wow - same issue as all. Order placed 2 December. Received today. Item received was completely damaged. paint brushes were in pieces. Paint was open and dried up. Example image was in shreds. Paint...

Read full review

Max Novelty - diy painting by numbers

I wish I had read the review BEFORE I entered my cradit card information and ordered the painting. First I am disappointed with Facebook because it never verifies the adds it shows! Second, I am disappointed with myself for not double checking the company before I placed the order.
I submitted my order on 7th of January and as I am not from USA I assumed it does take some time before it is shipped towards Europe. However, I became concerned and I finally googled the company to find many, many compains. Then I emailed the provided email "[protected]" simply to not get an answer and confirm my suspicions.
I'd like to be refunded if possible and I also want fake adds to be taken off Facebook! I have copies of my conversation and receipt from the "company", which I will gladly provide.
My advice is: DO NOT show with this company!

Jan 21, 2018

Max Novelty - pbn

I wish I read all of this first.. ordered tonight and the red flag was "payment sent to [protected]@Gmail"...I immediately emailed to question that... a few emails later... not really an answer because "James" couldn't find any record of my order, name, etc. No phone number or anything so I couldn't request a refund, of course. Several emails with no response... I gave up. I added my scam complaint to the list with the BBB.. which I suggest everyone else does as well. Max Novelty's current grade is an F. And I'll let American Express contact this mystery merchant for pending funds... fraudulent.

Jan 19, 2018

Max Novelty - paint by numbers

I ordered a PBN kit as a gift for Christmas. It arrived damaged with a tear in the canvas. On 12/8/17 I sent an email to [protected] since there is no phone number for customer service and attached a picture of the damaged canvas. He responded on the 9th saying they would replace the kit. On 12/19 I sent another email asking the status f the replacement. No response. Christmas came and went and I still did not have the replacement PBN kit. On 1/9 I again sent and email asking the status of the replacement. No response. I again contacted him today indicating I will be disputing the charges this coming Monday if I did not hear back from him today. Let's see if I get a response, if not, I will file a dispute and complaint with the BBB.


I am surprised Facebook still allows an advertiser with so many complaints and issues to flood news feeds with their ads.

Max Novelty - payment taken and product not received

I placed an order with this company on Nov 25, 2017. Payment was received by them on Nov 27th. Because I live in Canada, I spent $81.26 due to the exchange rate on two items. After waiting 35 days for shipping, I contacted James and was given a tracking number, which was false. I have since tried to contact James only to be ignored. I have not received the product nor have a received a refund, which I told James I wanted either one or the other ASAP, and again was ignored. I don't understand why Facebook allows this sort of business to be advertised. There have been many complaints made and nothing seems to be done about it. I'm very frustrated with this whole experience. I NEVER order anything online and made the mistake of doing so this ONCE and look what happened..

Jan 15, 2018

Max Novelty - paint by number found on facebook advertising

Total misrepresentation, the company was supposed to be based out of RhodeIsland, found after paying the invoice that the person to whom payment was made was not the same person listed as the owner. I waited 2 weeks then contacted the person on confirmation email on order, not the person who received payment. Got a prompt response with a tracking number. Looked up shipping status and the number showed item was picked up and the destination was the United States, that statis has not changed in the last 10 days. Email also said my money was safe with them, strange response IMO. I see that the items sold by Max Novelty are also sold on Amazon, the pictures and item are exactly the same I don't know if the company I bought from on FB is the same as Amazon or they cloned the sales pages to scam. Amazon has positive reviews from the company advertising there with no negatives that I could find. I am opening up a claim with PP to get my money back.

We are here to help

  • 16 years' experience in successful complaint resolution
  • Each complaint is handled individually by highly qualified experts
  • Honest and unbiased reviews
  • Last but not least, all our services are absolutely free
1  ...  3 4 5 6

Max Novelty Company contacts