Max Guard Hurricane Windows
reviews and complaints

Max Guard installation crew did a great job of installing the windows. Very professional, clean and respectful. The office staff were all very friendly and professional but the salesman did not live up to the promises he made.

I am very pleased with all my windows Danny and the crews did such an amazing job. Such a high quality product I highly recommend to everyone out there. Maxguard Hurricane Windows, You are the best quality Company out there. Thank you

The entire process from start to finish was smooth, efficient and responsive. *** and team did a great job with all aspects of installation leaving the place spotless and clean. *** coordinated front office communications with timely efficiency. Install date: 12/7

Max Guard replaced our windows. They kept us apprised of the status while awaiting installation. When they came to install they were punctual, professional, respectful and very clean. All the staff that we dealt with were friendly and polite. We would recommend them to anyone.

Only reason 4 stars is because of the time lapse between the signing of the contracts and the installation of the doors.
Understandably for political reasons it happens.
The installation finally happened and i could not be more satisfied with the workmanship and professionalism of the installers and the product.
The doors are a beautiful addition to my home and i would recommend Max Guard to all my friends.
Thank you

Top notch professionalism! The team with JC and TA plus our salesman JM was unbelievable in their work ethic. Wonderful sales presentation with power point and even brought in samples. The quote was received on the same day unlike other companies that may never even send a final quote! The installation crew was just as organized. They were extremely clean throughout the entire installation. And, they went above and beyond our expectations. We plan on hiring them again for future work. 10+ stars if I could rate as that!

Excellent ! I had the best team with BK he was courteous, friendly and very professional, he and his guys worked diligently, What really astounded me was the cleanliness in which they work. It was very much appreciated and I let them know that . They were helpful and informative with my new Hurricane windows so it was more then great.
Joe the foreman was wonderful and extremely helpful as well. I feel safe in my home due to the quality of windows and the work this team did. . I highly recommend them. Speak to Eileen she is informative, helpful and will walk you through the process. . The salesman did not sell me the windows my neighbor did as he had just gotten his installed and he was beyond happy. That would be the only thing I would say although not negative not as helpful as Eileen and Joe.

Be wary of this companies business practices. No white glove treatment for your property. They hired unskilled and unqualified installers. 22 windows, 3 french doors, and 1 entry door. Installers unskilled with any type of finish work, ie stucco, drywall, trim finish work. Stucco around three french doors was done so poorly (3D effect), it had to be sanded off and re-done. Drywall and finish work was fixed by us. Still waiting for entry door trim pieces. 4 times they brought the wrong trim that did not match door. Most recent, instead of ordering from door manufacture, someone purchased trim and painted it to pass it off as manufacture door trim. Work has taken over 2 months. If you decide to go with this company, please do not, be aware you might get unqualified installers. While some reviews are positive, you are taking a big chance if you contract with

I purchased 4 sliders, 1 front door for a hefty price. They do look beautiful once completed, and the installation team was clean, worked quickly, and great communication. They did their very best to make sure I was comfortable and happy with the product. However, I will say some trim was damaged and wall paint chipped, and they do not cover any paint damage. Furthermore, I was told months prior to installation I would have to pay the costs of the permit (which I had forgotten), but never told the amount until an hour before the team arrive and it was to be collected prior to initiation. I had only been told that my permits were obtained. After paying thousands literally, the permit cost should be included in their price. If another almost $1000 was due, I should be notified more than an hour prior to it being collected. The silver lining was they were willing to waive the credit card fee.

After looking into & seeing quite a few hurricane window providers. I chose Max Guard! The products that they offer are exceptional. The people that I met from one of the owners, managers, install team right on down to the shop helper had nothing but positive vibes and willing to give any assistance on the products and how the orders are cross checked and stored for installation. I had placed my order for 31 Windows & 2 double entry doors & 2 double 9' tall sliding patio doors, all hurricane 5 rated. The install was painless. The team was incredibly professional and the customer service was outstanding! Max Guard kept me informed all the way and anything that needed to be serviced was scheduled and done! I never had to call and complain about anything to get anything done! That is very rare in S. Florida! I have recommended them to many of my friends and they all have used Max Guard as well with the same results as mine. I'm in the service industry as well and when you have a Five Star company as this you tend to recommend them without any hesitation! Good Luck and enjoy your new Windows & Doors from Max Guard!

It is with great enthusiasm that we endorsed Max Guard. We have no association with them. No one we know does business with them and have no vested interest. We acknowledge reading some awful reviews after we executed a contract to install hurricane impact windows which contributed to our high anxiety. We thought we were duped. Well, it was all unfounded. We found the level of professionalism, care, diligence, and expert behavior of the installation crew was overtly evident. We were beyond pleasantly surprised. They started on time, completed their installation without incident, took great care, and they were consumer friendly, we are exceedingly satisfied. Further, one can reasonably say that not all crews are created equal. The crew who installed our windows was comprised of: Pedro, Pepino and Flaco, the crew chief was: Yoanny. The foreman was: Joe. They were beyond outstanding. We strongly recommend that 1. Use max Guard; 2. Insist on this crew. You will not be disappointed. The installation will be properly installed, the product is first class, and you will delight in the hard working, professional work ethic of this wonderful team of Cuban Americans led by Yoanny and supervised by Joe. The one criticism we have is communication with the front office. Their follow up is an area for improvement so the consumer must stay on top of them. However, the installation crew more than makes up for this. They should all be publicly acknowledged and financially rewarded for changing our perception from worried to excitement. Bravo!

I'm a 75-year-old retiree living on a fixed income, and I wanted to share my experience with Max Guard Hurricane Windows, LLC. On March 2, I decided to hire Max Guard to install 13 single hung windows, 2 sets of French doors, and a set of double front doors, all hurricane impact resistant. The total cost was $43,000. Single hung windows are supposed to be able to open, but unfortunately, I can't open mine. Even the factory representative agrees that the windows are too tight. It seems that only a younger, more physically fit person can manage to open the 6 windows at the front of my house. I've called and pleaded with them to resolve this issue, trying to be reasonable. However, all I've received so far are promises and more delays. This was a significant investment for me, and I paid them in full, trusting them to do a good job. I really hope they can resolve this matter soon.

This company won't return my calls to give me an update 'bout when my windows gonna be ready for installation. My window installation was supposed to be done in October. The company messed up my order and gotta install one window that was ordered in the wrong size even though they measured it like three times, 8 other windows were installed with the wrong grid pattern and/or glass pattern and one window got messed up by their dumb installers. I ain't got no call or text tellin' me when my product gonna be delivered since OCTOBER. I done called 'em many times and sent lots of texts but nobody from the company bothered to call me back with an update.

The hurricane windows from Max Guard Hurricane Windows, LLC were supposed to be a good investment, but the installation work left a lot to be desired. There were numerous issues that made the whole experience very disappointing. Firstly, I didn't receive clear instructions on how to prepare my alarm sensors and plantation shutters for the installation. This lack of guidance was frustrating.

Additionally, there were many schedule changes, which caused further inconvenience. The window sills were poorly repaired and ended up being broken. The alarm wires were accidentally severed during the installation, causing even more problems. The drop-cloth protection used during the installation was inadequate and it took weeks to clean up the mess.

To make matters worse, there was a 9-foot long hole under one of the windows that was hastily stuffed with paper towels and shop rags, and then covered up with caulk. This makeshift solution required a handyman to properly fix it. I also discovered broken glass in my lawn, and caulk drips on my driveway, patio, and outdoor furniture.

Furthermore, there was a 7-foot long crack in the stucco next to my door, which was a clear sign of poor workmanship. The trim pieces on three windows were bowed and too short, which was not only unsightly but also affected the functionality of the windows. Lastly, the sliding screen was poorly installed and wouldn't slide properly.

I did receive a call from Pam the day after the installation, and I informed her about most of the issues. A couple of guys were sent to fix the sliding screen, but that was the extent of the response. To add insult to injury, I received an email stating that my "job went extremely well," which was far from the truth.

I reached out to Pam Heck and Gregg Adelman via email, and I even sent a letter to *** Jr., but it has been four months since the project was completed in February , and I have yet to receive any reply or resolution to the problems I encountered.

$65,000 window replacement job. $1600 hasn't been paid cuz of non completion and poor workmanship. They don't answer emails or return calls, ever. I hired and paid a deposit of $25000 to Max Guard Hurricane Windows on Sept. 30. They started the project of replacing 38 windows on Dec. 29, 2020 which required that I pay another $30,000 before they would unload the windows. After multiple problems they said the project was finished. I explained to them that they weren't finished, like multiple operating problems of the windows (some won't open), screen door wasn't made for the sliding glass doors, filthy glass on all windows, caulking mess throughout the house (around windows), no inside caulking on 8 windows, damage to plantation shutter. All this and they still demanded that I pay the balance of $9600. I was a fool and gave them $8000 holding the final until all work was done. They now won't answer emails or return calls, it's been 1 month since the supposed completion. What are my options? Attached are just some sample defects that I listed. Sorry, the pictures really don't do the sloppy, incomplete, and inoperable windows justice. It's much worse live. Some of these flaws could even be considered code violations, like inoperable windows that might be needed for egress. I wouldn't bother you with this except I don't know where else to turn.

1/19/22 I signed up to get 8 impact windows from Max Guard Hurricane Windows, LLC to protect my family and home from the upcoming hurricane season. The installation was supposed to start on 5/19/22 and finish on 5/21/22, but there were some material shortages from the manufacturers. They kept pushing the date back to the week of May 30th and then to the week of 6/6/22. I went to the Max Guard Hurricane company on 7/6/22 and they told me that there is a shortage of materials at the Alabama manufacturing facility. They didn't have a new date for the installation, and they apologized for the inconvenience.

I paid $18,600 for the windows and installation, and I gave them a 50% cash deposit of $9,300. I asked them to return my deposit so that I could look for another company, but they refused, saying that we have a contract. It's true that we have a contract, but it was based on good faith and understanding that there might be delays. However, it has been almost 8 months now, and we are only 2 months away from the hurricane season. I feel vulnerable and unprotected, both for me and my family and for my investment.

I also have concerns about a company that takes down payments from other customers without completing the work. It seems like they might collapse, and I could end up being part of a class action lawsuit. I have been patient enough and have brought up my concerns to the company. The only way I will be satisfied is if I get my $9,300 back. I want this matter resolved quickly because the next few months are approaching fast. I haven't done anything wrong here, and I don't think I should have to pay for someone else's trouble. The law says that I pay for something and I get something in return, but I have received nothing. I don't know what else to say, but I hope we can resolve this problem. Thank you. I am a retired law enforcement Marine Corps veteran, and I have always been able to get in touch with people when needed.

I hired Max Guard Hurricane Windows to replace my doors and windows in my house for $105,000 two years ago. I've paid all but $2500. The crew they sent did a terrible job installing the doors. The windows are fine. I have big sliders. Turns out, due to COVID, there was no actual inspection by the building department. I always believed that no inspector came to check my windows on the day of the supposed inspection. It wouldn't have passed anyway. Because of a complaint I made to ComplaintsBoard.com a few months ago, the company did replace two entrance doors that were damaged and installed incorrectly. For 15 months, I couldn't lock my house, and for another 5 months, I couldn't unlock the door to my bathroom when they replaced it. My front double doors still have a faulty lock, but they recently fixed it after more than two years of only being able to open one door. The big problem is that my sliding glass doors weren't fitted or installed properly. After the "inspection" that never happened, lizards, frogs, and bugs started coming in from the top and bottom of the doors. You can clearly see that AC air is escaping, allowing critters to enter. My electric bill immediately went up by $150-200 per month after installation. I'm afraid a hurricane could blow the doors off the tracks. They've made some adjustments since my first complaint, but they're still completely unacceptable for doors that cost thousands of dollars each. I've sent personal emails and a letter to the owner, ***. I've asked him to inspect the doors himself, but he's ignoring my request and demanding final payment. I want the doors to be installed correctly so they can be sealed and easily opened and closed. This problem existed before the inspections.