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simple oil change
I had an appointment last Saturday for 8 o'clock at Mavis Chrysler ave in Schenectady N.Y. left my keys in the car and waited till they opened. The mechanic was there and someone else standing behind the counter once again I had made my appointment for 8am there I sat in the waiting room until 8 30 and my car had not been looked at it was still where I parked it I was the only customer there I walked out and the guy in white shirt was on his cell going up and down in front of the bays. I looked at him and said "this is ridiculous " he never attempted to apologize or say not one word. We have a credit card when r we spent almost $1200 on new tires I ve destroyed the credit card and will never go near another again. I ve told friends and went on social media and asked them to do the same and out of fourteen friends and 11 family members they all went on social media to never go near another Mavis wherever they live
Schenectady N.Y. I already did this once not going to do it again. Your store on Chrysler avenue Schenectady N.Y. was supposed to give my car an oil change last Saturday at 8am. I was the only customer they didn't look at my car no other customers were there. By eight thirty they still didn't look at my car and I left the manager was outside talking on his cell phone the mechanic was instead with no cars in any bay I was the only customer so I left never ever going back to Mavis had almost $1400 work on tires with a Mavis credit card never again ripped up the credit card and went on social media and all my fourteen good g
Fiends are going on social media as well as my fifteen family member six who are lawyers
o2 season issue / customer representative
I have been a loyal customer and also have a synchrony credit card with the Mavis tire logo. I have had work done over the course of 2 years. I don't know much about cars but I do know that the service provided to me was poor and there is a lack of care being provided out of this facility. I have ongoing issues with my car after I had it repaired at thi...
Read full review of Mavis Discount Tireoil change
I went in to get an oil change. Just before he cashed me out, he came in and told me that I had a huge oil leak. I told him it wasn't that bad. He then said it's dripping off the pan. And I said again, it's not that bad. He cashed me out and I went home. A week later I started smelling burning oil. I chalked it up to just a little burning off the top of the...
Read full review of Mavis Discount Tire"repair" service
1. CEL (Check engine light) comes on, car had been running rough and jerky, I take it to Mavis and they said it was a cylinder 1 & 2 misfire code. They replace all four coils and spark plugs. I did not authorize any "preventative maintenance" to replace the good cylinders 3 & 4 plugs and coils. I test drive it and it ran worse than before. 2. I bring it...
tire installation
On Sunday, October 13, 2019, my husband (Michael Wright) had new tires put on his 2016 Toyota Corolla at Mavis in Hiram, Ga. Since we do not live in the Hiram area, we hung around Hiram for a couple hours running errands. He was told his car would be finished around 2. We drove by Mavis after dropping his car off and they were quick to get it up and his old...
Read full review of Mavis Discount Tirebrake service
on 10-19-19 i had a front end alignment done along with a purchase of 3 new tires for my 2013 Kia Optima. on 10-24-19 I returned to have my front rotors and calipers replaced to pass nys inspection(which they claim the inspection machine is still not operationa lsince lAST WEEK) after picking upm my vehicle it now pulls haed to the right which it did not do...
Read full review of Mavis Discount TireBrake wheel cylinders were improperly replaced
I was out of state when my break light came on, I stopped at the nearest car shop to find out a break cylinder had blown and I was leaking breaker fluid. Mavis Tire and Auto replaced my rear break wheel cylinders and I was able to get back home that night. The next day my car started making groaning sounds when breaking and had an odd smell. I got an...
service
In early October I brought my truck in for tires. They drove it to the back, came out and said they had the exact same tires I had on it. I purchased 4 tires. The next day I drove to work. At 4:00 I left to head home. I had a flat tire. I work in an isolated rural area and had to have my truck towed 54 miles to Mavis. I missed work - second job - that evening. The next morning - while missing work - I was informed that the valve stem was incorrectly installed causing a slow leak. I asked about reimbursement for lost work, towing, and Uber. I was told the towing and Uber would be reimbursed so I scanned copies to the manager.
This past weekend I went out of town. I noticed that my mileage was worse than when I had my old tires and that the s[peed on my speedometer did not match what was on the GPS. When I returned home I saw that the wrong size tire had been installed. I called and had to sped my time taking it there to have the tires changed. Never was I offered an apology or anything. Needless to say I will not step foot back in Mavis. I have not received the promised check so now I spen dime telling family, friends, and neighbors to stay away from Mavis.
replacement tire
I first brought my car into mavis on Friday 10/18/19. After a substantial wait, I was shown that my tire had a nail and would have to be replaced. Felicia informed me that she would order the tire for the next day, priced at $119.99, plus another $19.99 for installation. I made an appointment for Saturday morning at 11:30, very pleased with the customer...
Read full review of Mavis Discount Tireemployee refused to service my vehicle
I went and told one of the men working there that I had a patched tire with a low pressure light on. I explained it was the second patch. The gentleman proceeded to try and sell me tires when I told him thank you but I will not purchase tires at that location and would either go through my long term mechanic who i was unable to get to that at that time or...
Read full review of Mavis Discount Tireflat tire
Had a flat tire Monday morning Oct 14th took my car into Mavis tire around 11:30 pm because my tires are under warranty. It took six and half hours for them to "fix" my flat tire. Something that should have taken at most an hour. I had to spend 40 bucks in Uber and lyft charges to get to an appointment at 3 because the guy at the counter said there was no...
Read full review of Mavis Discount Tiretires, wheel alignment and balancing
3 times I have call the Mavis organization and not once have i received a phone call other than the manager.
I want to start by saying I am not happy. I not happy with your product and I not happy with the service. My car still shakes, They claim to have done alignment and the I did not even drive a mile without noticing the tire pressures were all wrong.
I would like to speak to someone regarding this asap.
The manager, and the regional manager do not communicate as this matter is still not fixed and I don't feel safe knowing that the manager "said she told me twice" that I had a bent rim? This is a common excuse to not doing the job properly and is totally false. A scratch on the rim does not mean it is bent!
I would like to file a complaint with the BBB.
[protected] is my number
wheel alignment
I brought my vehicle to mavis to have the wheels balanced an alignment done. After picking up my vehicle 2 times an bringing immediately back as the alignment was worse then when i brought it in. Each time there was an excuse an reason why 1st I was told they aligned my vehicle to a different vehicle they had selected all together on there computer. (There...
service and ordering up tires
I was first told my tires would be in Tuesday October 1st drop the truck off lost time at work to find out the tires never came in got a call Monday October 7th said the tires were in I dropped the truck off Tuesday October 8th wrong tires ordered lost more money at work if you do not have competent people working you we will get an uncompetent results. The reason I got from the manager was there was three different people working on my order which makes no sense and even if it did make sense they should have communicated with each other on how to handle the situation now after losing over $500 dropping truck off numerous times I went to another place paid a little bit more money but in the long run it would have saved me money if I went there first I will never recommend Mavis Tire to anyone one of the worst experiences I ever had in customer service I own a business myself if I acted the way that's location acting and Somers Point New Jersey I would be out of business
poor customer service from josh the manager
I am beyond frustrated and insulted. As we speak my husband's vehicle is at this location. We received a diagnostic yesterday stating a cylinder 3 misfire. An associate who we usually work with (we have been loyal customers of this location since it was Kauffman Tire for the last 5+ years) quoted us the price of changing the one coil and spark plug. We...
Read full review of Mavis Discount Tirestolen property
I left my car at the Mavis tire in Albany Ga. They stated that they didn't have one in stock but could have it the next morning. The manager stated they would lock my car up in the building. The next day I checked and they still had no tire for my car. The car was still parked where I left it and had not been secured overnight. The manager stated again that it would be in the next morning and that they would secure my car inside the building overnight. The third day around 11:30 am I received a call stating that my car had been burglarized. When I arrived I found the rear passenger window busted and it was still sitting in the same spot where I left it. A pair of Ray-Ban sunglasses valued at $150 and $20-$30 in change were missing.
The manager didn't want to have the car fixed and wanted me to drive it home that day. He finally agreed to have a window put back in. After almost two weeks I got my car back with a window that didn't match, scratches on the door where they crawled through and a messed up armrest where the rock they used hit it. I talked with the regional manager Ishmael who stated that he would be in Albany the next week to meet with me but this still hasn't happened and he will not contact me back.
I need My car fixed right.
Walt Ingram
[protected]
mechanical & customer service
First, I would like to state that I have been a loyal customer at STS/Mavis since 2001, so Itook my car in for brakes last week, thank goodness I needed only the back ones, and I asked the Manager Mike Ramirez (I believe that is his name, he is a tall, large, Hispanic Male x-ferred from the Bergenfield, NJ location) to see if he could charge up my A/C...
Read full review of Mavis Discount Tirerefused to correct their work
Shirley, new york location replaced saturn relay power steering pump at a cost of $442. It is leaking and they tell me they don't have the equipment to see where the leak is - how about a flashlight??? I used to go to that same location on a regular basis but the new management is rude and evasive. "first, your power steering pump itself may leak. The leak...
Read full review of Mavis Discount TireTire replacement
I went to mavis with a low tire pressure on a tire. They changed a tire and then i still had low tire pressure. When i returned they said the low tire pressure was becasue of a cracked rim. When I asked them to put back my old tire and refund my money they said they're not responsible to check cracked rims. Really can't you at least check the tire and see if it has a flat?
Read full review of Mavis Discount Tirealignment
tech had ripped my tie rod boot to make it seem like it was ripped before when I knew for a fact it was not. As I had a ford dealership do a pre alignment check the day prior and I had known what it looked like prior to bringing it there. He just did not want to do alignment. Very rude. I had requested a tire rotation and it was not done. Very dissatisfied
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you've encountered with Mavis Discount Tire. Make it specific and clear, such as "Incorrect Tire Installation at Mavis Discount Tire" or "Overcharged for Wheel Alignment at Mavis Discount Tire."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Mavis Discount Tire. Mention key areas such as customer service, quality of products, pricing, service timeliness, and any other specific issues you faced. Include details of any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the problem, the steps you took to resolve it, including any communication with Mavis Discount Tire, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through time lost, safety concerns, or financial impact.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred due to the issue. In the 'Desired Outcome' field, articulate what resolution you are seeking from Mavis Discount Tire, whether it's a refund, service redo, apology, or any other form of redress.
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Mavis Discount Tire contacts
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Mavis Discount Tire phone numbers+1 (800) 757-4291+1 (800) 757-4291Click up if you have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number Click up if you have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone number 1 1 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (800) 757-4291 phone numberCustomer Service+1 (877) 684-7365+1 (877) 684-7365Click up if you have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have successfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number Click up if you have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number 0 0 users reported that they have UNsuccessfully reached Mavis Discount Tire by calling +1 (877) 684-7365 phone number
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Mavis Discount Tire emailsmavistirecustomercare@mavistire.com100%Confidence score: 100%Supportmkiely@mavistire.com99%Confidence score: 99%hrconnect@mavistire.com93%Confidence score: 93%hrmmontes@mavistire.com92%Confidence score: 92%
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Mavis Discount Tire address358 Saw Mill River Rd Ste 1, Millwood, New Jersey, 10546, United States
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