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In mid-October 2019 we took our Ram 1500 to the local (Clemmons, NC) Mavis store to get brakes done. They told us that pads were the only thing that needed to be completed, approximate amount $200. My husband spend a few hours waiting for the vehicle to get done, which given a Saturday is understandable.
In February (4 months later), there was a rattle sound coming from the front end of the vehicle when driving on bumpier road surfaces. Took to another auto shop to see what was the problem; after a few hours they were able to determine that the calipers were missing bolts as a result of a faulty brake job on the front passenger side of the vehicle. Costing an additional $80.
Called customer service and started explaining the situation; when they asked if I took to the local shop and I stated I did not, they acted like the call was dropping and hung up on me. That afternoon I went to the local Mavis store only to be told they will take the information even though it wasn't possible for this type of error to occur and would follow up with corporate. The manager's condecending manner did not leave much confidence that anything would be done about the issue we encountered. After research, an error of this magnitude could have caused serious injury or death should the brakes have failed at anytime we didn't know this issue existed. With a newly permitted teenager learning to drive on this vehicle; could have caused mental distress if they'd been driving if a brake failure occurred.
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This review addresses 2 separate times in one week that I brought my car to this Mavis location to have work done to it.
Firstly, I brought my subaru outback here on 3/29 for a brake and rotor change. After the repair was complete, I drove out of the parking lot and immediately noticed a horrible scraping noise and then a big clank, like something metal just broke. So I turn around and go back to the shop (no easy feat by the way as their shop is located on one of those streets that
have a long division so you have to drive 1/4 mile and pull 2 u-turns to get back to the shop) and they tell me that the dust cover was bent causing the scraping noise, and the sound of metal breaking that I heard was a ball joint snapping. Not to cast blame for the ball joint, but I suspect when they were taking my old rotors off they used a hammer or something to help loosen some of the rusty bolts and inadvertently compromised the ball joint (Although it was rusty, that ball joint never gave me any problems, ever, and suddenly it breaks right after getting the car back from these guys, so draw your own conclusions on that one) I had to wait another 20minutes while they corrected the issue (zip tie on the ball joint and reset the dust cover) and while they were fixing it, the service manager, Johnnie (Who seems to be a reasonable and honest guy), showed me that my control arms were rusty and recommended I fix them. He offered to fix the ball joints for free if I gave them my business to replace the control arms, which I agreed too.
When I dropped it back off on 4/1, They started working on it immediately and I was initially very impressed at the prompt service. However, when I came back later to pick up the car and pay the bill, they had a hard time finding my keys, which turned up under a bunch of loose paper scattered on the counter in the lobby, not secured in any way or at very least out of reach from anyone to simply take them, If they were so inclined. That wasn't the biggest deal however and up to this point I was still planning on leaving a good review. However, AGAIN, as I was turning out of the parking lot, It was making a terrible scraping noise so I brought it back. I ONCE AGAIN had to wait another 15minutes while they fixed the heat shield that they bent when reinstalling the wheel (I was told by some of their mechanics) after the control arm replacement (Mind you, this was all AFTER I paid my invoice) and then they gave the car back to me for a 2nd time that day. This time, I decided to double check their work and drove a couple circles in their parking lot, and I was glad I did because AGAIN the scraping sound was there whenever I turned the steering wheel. This cycle of receiving the keys and giving the keys back to them went on for the next few hours.
Long story short, it took them 4 tries and 3and 1/2 hours AFTER I had paid my bill to identify the problem and finally fix it.
Even though the staff here was very polite and understanding, I will not be taking my car back because I believe that they do not double check their work (at least this time) before taking your money, and you may be stuck there for ~3 hours longer than you expected to be. I am not a critical guy looking for problems, and in fact, this is 1st business review I've ever written, but car safety is a serious thing for me and I don't feel I can trust them to pay enough attention to detail for me to have them do any more work on my vehicle moving forward.