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Mattress Warehouse / SleepHappens.com Customer Service

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Mattress Warehouse, Inc.

4949 New Design Rd
Frederick
Maryland
United States - 21703-7111

Customer Support Phone Numbers

1877 806 8803(Sales) 1 0
+1 301 682 8504(Customer Service) 0 0
Mon10:00 AM - 9:00 PM
Tue10:00 AM - 9:00 PM
Wed10:00 AM - 9:00 PM
Thu10:00 AM - 9:00 PM
Fri10:00 AM - 9:00 PM
Sat10:00 AM - 8:00 PM
Sun11:00 AM - 6:00 PM
Plus

Mattress Warehouse / SleepHappens.com Complaints & Reviews

Mattress Warehouse / SleepHappens.com / mattress sku 141697, porterfiefm-q-matt and box spring sku 361576 per night 15-lpq-fnd

Ma
Jul 05, 2019

My mattress is dipping in the middle. I am the only person using this mattress. Also when I roll over to the the end of the mattress, it feels like I am trying to roll up a hill. I purchased the box spring along with it, thinking the mattress would last longer. If possible I would like for...

Mattress Warehouse / SleepHappens.com / mattress/applauiifm. f. matt

Ri
Jun 10, 2019

I purchased the above mattress set on 8/17/2016. I thought it was quite comfortable for a while. About six months ago, it began to sink in the middle. Since I am the only one who uses this mattress, and I am 77 years old, I do not understand why it is sinking in the middle. I lay on the...

Mattress Warehouse / contourelit-q-matic mattress

La
May 30, 2019

Our bed has the ability for you to choose the hardness or softness at head, middle and foot of the bed. It worked perfectly until about 10 days ago. The head section on my side of the bed simply gave way and a deep indention/circle appeared and progressively got worse. I could put it in...

Mattress Warehouse / SleepHappens.com / mattress and box spring return

Ry
Sep 12, 2018

Mattress warehouse would not refund me for a mattress I owned for less than a month and never actually used. There was nothing physically wrong with the mattress we just realized we didn't need it. All they could offer was an exchange for another mattress which was don't need. I understand...

Mattress Warehouse / SleepHappens.com / crownridge queen mattress set by serta

Cr
Apr 28, 2018

I bought my bed in February 2018 and as of a few weeks ago my bed is sinking in I would like to exchange for another one, every time I lay on it I sink into mattress and or it rolls me into the middle of bed its been messing up my back a little bit thank you my number is [protected] store location is in bear de the store in fox run sincerely Barbara Garcia

Mattress Warehouse / SleepHappens.com / twin pillow top mattress/ box spring

Ta
Mar 19, 2018

Mattress Warehouse / SleepHappens.comMattress Warehouse is a complete sham! Went in there last Monday, Valley Mall Hagerstown MD location. Our daughter wanted to upgrade to a pillow top mattress, so we went out shopping. Mattress Warehouse was our first stop. The sales rep greeted us very friendly we told him we were looking...

Mattress Warehouse / SleepHappens.com / comfort exchange policy

Hg
Nov 27, 2017

We purchased a new sealy posturpedic mattress in the Frederick, MD, store. The salesman gave us serious misinformation and we did not understand their comfort exchange policy prior to purchase. The exchange policy is basically useless as you only get the sale price you paid, but have to...

Mattress Warehouse at SleepHappens.com / serta mattress

Wi
Nov 09, 2017

I purchased a Serta mattress in Feb 2010 and it is really horrible. It sags and is so uncomfortable. I am the only person sleeping on it and I am only 125lbs. I am so tired of trying to find a comfortable area to sleep on it. The only resolution is to have a new mattress. Please help me to...

Mattress Warehouse / customer service

Pi
Jan 26, 2017

I went into south salisbury blvd mattress warehouse to look for a new mattress i was greeted by sales man by name jerry.He was helpful as i looked around but the guy name charlie who was there was just nasty attitude and just plain jerk.Anyway i was looking for best deal i could get and...

Mattress Warehouse / stearns and foster mattress

Ta
Aug 10, 2016

02/16 After 10 months of having my mattress, it began to sink; therefor, I placed a compliant with the company. Upon examination of the mattress, the service workers confirmed that there was a sink in the mattress. However, upon receiving the letter, there is not mention of the sinking...

Mattress Warehouse / SleepHappens.com / box spring, stained during delivery difficult to exchange

We
Jun 14, 2016

Mattress Warehouse / SleepHappens.comDate of Incident: May 31, 2016 Client/Customer #: 983610 My boyfriend and I purchased the APPAUIIFM-Q-MATT/ICOMFORTIII-Q-FND box spring and mattress on 5/30/2016. It was delivered on 5/31/2016. My boyfriend unwrapped the box spring and noticed stains (see photo below). I called Mattre...

Mattress Warehouse / bait and switch on floor model sale bed

Re
Nov 21, 2015

My husband and I went to Mattress Warehouse at Brei Creek in Raleigh because they advertised good sale prices on the display models and we needed a new set fro our spare room. We spent a lot of time both alone and with the sales lady looking at various types but decided we liked the...

Mattress Warehouse / SleepHappens.com / fraudulent claims of warranty exchange

Mo
Apr 19, 2014

Bought $2000+ icomfort savant. Mattress broke down. We were laying on a hammock. Warranty exchange honored. New mattress iselect at $465 more was promised by salesman to be the BEST. We are in pain now as soon as we start to go to sleep and extreme pain throughout the day. Talked to...

Mattress Warehouse / duke-q mattress

Ma
Apr 13, 2014

On February 2014 I purchase a duke -Q mattress set. Silver-Q FND, and Q84RS-q CARPROLLFRAME. A month after purchase mattress sink in the middle. I weigh between 125-130lb. Today April 13, 2014 i was making up my bed i notice the bottom of the box dropped out I put my hand and reach the board...

Mattress Warehouse / salesman and bed

Cg
Aug 05, 2013

Bought adjustable bed in June and was told it would fit any headboard delivery men would set it up. They refused and the bed did not fit my headboard with the kit they provided and two and a half weeks ago was told they would send me another kit. As yet I have not received the kit and...

Mattress Warehouse / lies and more lies

Wa
Jul 18, 2013

The store manager Amit made promises to get the sale but the delivery men refused to do what had been written on the order. They were rude, careless and uncooperative. They said the salesmen will say anything to get a sale. They took the $3000 adjustable bed back the same day. Amit refused...

Mattress Warehouse / selling tactics & misrepresentation

Bi
Nov 21, 2012

Potential buyers should beware of sales tactics used by MW when selling Temperpedic Bedding. Although the salesperson was easy to deal with, he wasn't forthright in giving ALL the fine details of the "100 day trial period". Also, the $200 in "free" goods is accomplished by discounting...

Mattress Warehouse / terrible service - over 5 months to deliver

Br
Nov 13, 2012

I ordered a bunk bed as a gift from Mattress Warehouse in June of 2012. In October I get a call and they said they never delivered it or notified me that it wasn't delivered back in June. They have been a nightmare to work with, constantly transferring me to different departments, no...

Mattress Warehouse / mattress is different, they won't exchange!

Cg
Jan 28, 2012

My husband went in to purchase a new mattress for the first time. We found one we loved and ordered it. The mattress was delivered on time, when we slept on it the first night we thought it was extremely firm and uncomfortable. I swore that this was not the mattress we tested in the store...

Mattress Warehouse / refuse to send me a refund that I am due.

Ma
Dec 01, 2011

Mattress WarehousePurchase a mattress on 9/24/2011, paid cash in the amount of $361.80. Later after checking a new bedroom set that I had purchased from another company, I realized that I would also need a box spring. I called the store to cancel that order and informed them that I would be in the next day...

Mattress Warehouse / mattress sagging

Be
Nov 21, 2011

Sealy Posturepedic mattress and box springs purdhased on 4/5/06. Now sagging in center and becoming increasingly uncomfortable. I have the sales slip and True Form Warranty. I am extremely disappointed in the performance of this product.

Mattress Warehouse / defective mattress

No
May 26, 2011

purchased a mattress on feb.15, 2010 along with a mattress cover, not even a year later the mattress has a dip in it and my kids spilled juice which is now on the mattress and now any warranty is voided by this.mattress cover was soppose to guarantee any soilage, the cover alone cost 90...

Mattress Warehouse / refund request

Le
May 05, 2011

On March 21, 2011, we purchased a Belmont king mattress & box spring set from Mattress Warehouse in Mechanicsville, Va. with promise of delivery to that store by Friday, March 25. We received a call from the salesperson on March 24 saying there was a problem and delivery would be delayed...

Mattress Warehouse of Hagerstown (Hollyhock) / no beds and no refund???

Bm
Mar 28, 2011

On presidents day (Feb 18th) of this year 2011, my husband and I decided to purchase new mattress sets for both of our daughters. We checked several known stores but decided on Mattress Warehouse on Garland Groh Blvd in Hagerstown, MD. The manager was nice and gave us another disount for...

Mattress Warehouse / fraudulent sale practices

Ta
Mar 15, 2011

My husband and I recently bought a mattress set from Mattress Warehouse. The experience has been anything but pleasant and I would not advise anyone to buy from this company. From the moment we bought the mattress we have been deceived and treated as if we made the mistake. No customer...

Mattress Warehouse / customer service

Sh
Feb 16, 2011

I purchased a mattress on 01/28/2011 and delivery was set for 02/07/2011. Earlier that day, I had arranged for Salvation Army to pick up 2 of my childrens mattresses. The delivery came as the promised time however, they were the wrong mattresses. I then had to take a 2nd 1/2 off of work to...

Mattress Warehouse / guarantee

Ma
Feb 03, 2011

My issue is Mattress Warehouses Comfort Guarantee. This guarantee allows me to exchange my bed within 45 days of arrival. On November 22, 2010, I purchased a Beautyrest Black, Olive Plush Firm from my local Waldorf, Maryland store. Terry, the salesperson, repeatedly talked to my husband...

Mattress Warehouse / no warrany/no return/liars

St

DO NOT GO THERE EVER. I went in to buy a new mattress and explained I have a bad back. I was directed to the memory foam tempurpedic by the salesman. I explained that I had never had this kind of bed, but the man assured me there was a 90 day try it policy and that I could just return it...

Mattress Warehouse / king mattress set

Li

We purchased a King mattress set on Saturday with a promise for delivery on Tuesday. They later called and said the deliver would be Friday, but they would do it as early in the day as possible. At 5:30 that Friday night, 2 semi-English speaking men arrived with the mattresses. When they...

Mattress Warehouse / no refunds/limit 3 exchanges defects

Br

To: Mattress Warehouse (President) From: Brenda Hall Date: March 24, 2010 Re: 3rd Mattress replacement I write this letter out of pure frustration and yet no satisfaction to my concerns. Here are the facts concerning my situation. 1. On November 11, 2007, I purchased a Serta Perfect Day...

Mattress Warehouse / comfort guarantee

Ba

Went to Mattress Warehouse, Hanover, PA on Feb 13th to possibly purchase mattress set. I had seen their ads on T.V. and thought they would be worth a try. <br /> I told the sales person that I had just had lumbar back surgery and was looking for something that would provide support, and...

Mattress Warehouse / no return for any mechandise leave the store

Go

My husband bought a ComfortPillow from Mattress Warehouse on Thursday, January 28th. He bought the pillow as a gift for me, but I do not feel I need a new pillow. I did not even open the box to look at the pillow. My daughter and I went to the same store and attempted returning the pillow on...

Mattress Warehouse / no refunds

Pm

Last week I purchased a full size frame. Turns out I didn't need it after all. Took it back 4 days later with receipt in hand. I was told NO REFUNDS. The clerk was very rude. I told her I didn't need it, it was unopened, etc. She contacted her district mgr. who would give me a...

Mattress Warehouse / Sealy / poor beds, poor warranty & poor management

Ma

I bought a bed(set) worth $1200 before I had my shoulder's rotator cuff surgery. I needed a mattress that will give support for my shoulder and relieve potential pressure from the surgery. The bed was delivered a week before the surgery and two days later my back was starting to hurt...

Mattress Warehouse / failure to honor warranty claim

Ch

I purchased a mattress from Mattress Warehouse in August 2008 and was told there was 10 warranty on the mattress that would be honored only if the mattress was free of stains, rips, etc, so I also purchased the mattress cover they recommended for about $100. Just a couple months after...

Mattress Warehouse / bed delivery

Fr

Let me start by saying this is the first time I've posted a complaint about a retailer, but I felt it was necessary to get the message out there. I have also received a full refund. I bought a whole bed set back in late February 2009. At the time I specifically asked and requested...

Mattress Warehouse / unscrupulous, unprofessional practices

Ce

Below Please Find Numerous complaints about Mattress Warehouse: Charlene of Louisburg, NC May 13, 2009 Arrived to this location to purchase a mattress set for my brother and law. The young sales man that was helping me was super professional but the store manager Janita was unnecessarily...

Mattress Warehouse / company in denial of fraud

Jo

We went there to purchase a mattress that was on sale. The mattress was not in stock and the salesman said he did not have the one on sale to try but it was most like one that was on another bed on the floor. We tried that one and it was soft enough for my wife so we ordered and pais for...

Mattress Warehouse / sealy seaport eurotop king mattress

Jo

Our Sealy Seaport Eurotop mattress which we purchased from Mattress Warehouse in Eason, Md on October 31, 2008 has developed a lump of about a foot in length and heighth over 2". Our name and address are as follows: John Gargalli 9460 Martingham Circle St. Michaels, MD 21663 Phone: [protected] Thank you for your prompt attention to this matter.

Mattress Warehouse / awful customer service

Ma

My wife and I purchased a brand new king size Simmons Beautyrest mattress from Mattress Warehouse on December 31st. The distict manager was at the store and was like a snake oil salesman, using every trick up his sleave to get us to buy a mattress we weren't sure about. He finally...