Mattress Warehouseorder return denied

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a verified customer
Verified customer

We ordered a mattress from Mattress Warehouse at Roanoke/Electric Rd, Roanoke VA . Later next day we decided we would ask if we could change order since mattress had to be shipped from home office or at least from out of town. Called Sunday June 29 and salesman said he had just faxed order in but would call to see if he could change it. 2 hours later he called back and said they refused because they had already put order in their data system. We would have been purchasing something more expensive so why was it denied?

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