Menu
CB Mattresses Mattress Firm 2400 Ridge Way, Lake Wales, FL, 33859, US
Mattress Firm company logo
Mattress Firm
reviews & complaints
Mattress Firm company logo

Mattress Firm

2400 Ridge Way, Lake Wales, FL, 33859, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 8:00 pm
Tue
10:00 am - 8:00 pm
Wed
10:00 am - 8:00 pm
Thu
10:00 am - 8:00 pm
Fri
10:00 am - 8:00 pm
Sat
10:00 am - 8:00 pm
Sun
12:00 am - 6:00 pm
ComplaintsBoard
D
7:28 pm EDT

Mattress Firm - Mattress not delivered as promised by sales associate.

First, let me say that I have purchased other mattresses from Mattress Firm that were delivered as promised, so that is why I went back to purchase another mattress for my daughter. I purchased a mattress on May 22, 2021 at the Lake Wales, Florida Mattress Firm. The sales associate made sure the mattress we wanted was available in Georgia as it would be delivered in the Atlanta area. I was told it would be delivered today, May 31, 2021, and at the time of the purchase, made sure my daughter would be home to accept delivery. I called my daughter to see if she had received a call regarding the delivery and she had not. I called Mattress Firm, spoke to the sales associate that sold me the mattress and told him the mattress had not been delivered. He said he would call the warehouse, check on the delivery and call me back. He called back with disappointing news. The mattress was not scheduled to be delivered today, but was told it may be delivered by June 25, 2021... almost a month delay. This customer service is unacceptable and I cancelled the order and expect to be fully credited. The sales associate blamed the delay on COVID, but that is an easy excuse these days. Why weren't we alerted to the delivery delay? My daughter stayed home today waiting for the delivery. I will take my business somewhere else. Where are the business ethics in this company?

Desired outcome: I wanted the mattress to be delivered as promised.

Read full review of Mattress Firm
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.