Menu
Login
Case# 03405405. Customer retention SO29278079 ref_O ODGOgBKA_
500611hW27q:ref]
Purchase this mattress for $4900 and have only slept in it for months due to the Covid virus and staying away from Florida which is where I purchased it for. I purchased this mattress in preparation for spinal fusion surgery and have nothing but deep dips and craters in the mattress where I sleep or try to sleep. I have repeatedly called and requested service for the mattress is under warranty and was told a Mr. Ricardo Cruz would call me within 72 hours a district manager and I haven't heard Anything from him at all can notI speak to Anyone because no people answer the phones only machines and chats which I have Responded to but have had no communications back to me except that this man would call me and then never has. Please help me as I am suffering in this bed. I have sent pictures in of the deep craters and no response again. Please help, pictures sent and again no response.
Desired outcome: Please help, pictures sent and again no response. Would like a new mattress
I am very disappointed in matches firms policies. The non-ability to reach anyone human is very discouraging. I’ve purchased mattresses for many years from Sleepys and never had a problem but this one for mattress firm is definitely going to Cause me Sleepless nights. And above all if the spending over $5000 they want money to come and take measurements and then to remove the mattress even though warranty is still in effect. Sincerely Mrs. L.
Simmons Bedding
65 reviews
Restonic Mattress
28 reviews
Sleepy's
102 reviews
Serta
118 reviews
Sit ‘n Sleep
17 reviews
