Mattress Firm review: Mattress installation

I have tried a lot of ways to reach you with respect to my complaint. I cannot reach anyone responsible on your telephone lines. Here is a copy of the email I sent to Mr. CJ Harley after talking to him. I never received an answer from him and he won't tell me whom else I could contact. he said he forwarded my complaint to the Regional Office. Please let me know if you want any more info.
purnima gupta
808 Ivanhoe Drive
Raleigh NC 27615
[protected]
[protected]

From: [protected]@aol.com
To: CJ.[protected]@MFRM.com
Sent: 10/28/2020 12:26:24 PM Eastern Standard Time
Subject: Re: Mattress Firm

Hi CJ_
Order# S032922938
Thank you for your prompt response in this matter.
I purchased the mattress from you. I ended up with excruciating discomfort with backache, body ache, feeling suffocated. I went after a tenant, who is a smoker, but never smoked inside home. I thought I was not able to breathe because she may be smoking something. I tried to sleep on living room couch and I felt I could breathe.
One day my body was badly swollen to the extent that I could not open my eyes. Once I splashed water and helped them open, the swelling was very bad. I called 911 and ended up at Emergency Room.
It all started happening since I had bought this mattress, so I visited the store again. I told Robert Cooney that the mattress was sagging in the middle and won't take its original flat shape. He told me that I could still exchange it. I decided to exchange it for an ordinary foam mattress. Why pay so much and suffer!
It took me about 2 weeks to start recovering. The swelling kept spreading in my entire body as I was still sleeping on the same mattress. Any day I would sleep on the couch, I would feel like I could breathe, but that was not a good solution with tenants around.
When your drivers came to my home to deliver the mattress, they said that the installation was bad. 2 middle legs were not installed. They were lying under the bed still wrapped in the original plastic covers. They installed them and the mattress looked normal.
The least I would expect is for you to pay my medical bills, the more I can think of is hiring an attorney.
I have ordered a copy of ambulance and hospital bills and I will forward them to you as soon as I receive them.
Meanwhile Robert Cooney kept telling me that a refund was on way still. So I decided that if I get refund for my mattress, I won't pursue the matter, but nothing happened and Cooney was not reachable either.
purnimag

In a message dated 10/28/2020 12:06:41 PM Eastern Standard Time, CJ.[protected]@MFRM.com writes:

Please send me everything regarding your situation.

Thank you.

CJ Hearley - Assistant Store Manager

Mattress Firm

[protected]