Mattress Firm review: customer service/rude employees

My wife and I just purchased a mattress from the above location. My wife went to pick up the mattress since I work late they assured us they would tie the mattress to the car. They attempted with no effort and obviously they didn't tie it right and they said just drive slow. My wife advised them it did not appear secure to which they stated you are not going far. The complaint comes that after the mattress fell off on a busy roadway right outside their store they stated that's why we recommend delivery with a condensing tone.

Their disregard for her well being or the fact that she could have been hit by a vehicle due to their ignorance they did not care. They did not do anything to help and were extremely rude to her on the phone. This is the worst encounter we have experienced at a mattress store. The mattress fell and thank god a good person stopped to help. Not helping is one thing but being rude and disrespectful will not be tolerated.

SKU # V000111340

Juan L. Hernandez

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