The complaint has been investigated and
resolved to the customer's satisfactionResolved Mate1.com — customer service
resolved to the customer's satisfaction
I hope someone from your company actually gets forwarded this!
I am writing to complain about your customer service and I assume that the same incompetent people who answer the phones also respond to my emails so this may just get deleted.
Here is my issue.
First of all, getting on your site ages ago was clearly stupid. Had I not filled out some basic info including my email perhaps all of this annoyance could have been avoided. However, I did. As a result, your company has been luring me in with offers of beautiful girls and emails waiting to be read and trial offers.
After enough emails I got curious enough to go look at what you offer (so your harrassment DID work up to this point). I couldn't figure out what the site offered or how the billing worked, all I could see was a trial for $2.
So, I searched the site for a phone number - and nothing. So I did some google searching (the same method used to find this address) and finally found the 1-888 number.
I assumed that calling about how to pay a company is what they want you to do and the REASON they have a customer service line in the first place... perhaps this was another of my mistakes.
The girl who answered "Sabrina" seemed annoyed by my even calling her. I asked about prices and if I could pay in a method other than credit card (bank draft, pay pal). She told me that EVERYONE uses a credit card on the site and that if I wanted to
pay using a different method I would have to "email a special request to the billing office". This is bizarre to me! If I WANT to GIVE YOU MONEY you can't give me payment methods by phone??? You make me jump through hoops??
I asked this "Sabrina" if she could just tell me prices and methods by phone and she seemed to snap. Her voice raised and she told me that she didn't want to repeat herself and that information is only available by email. When I tried to find out why she couldn't just email it to me then, she yelled at me to STOP INTERRUPTING HER BECAUSE SHE IS GOING TO FINISH HER SENTENCES!
I was then told that she had to take other calls from PAYING members! How ironic is that? The phone line is for paying members but someone wanting to join is ### outta luck?
... I hung up.
I am not writing this to get something for free from your site (after this experience I want NOTHING to do with you!).
I am also not trying to get anyone fired. However, I am a business man myself and the experience I had with your customer service has left me so upset I feel MORALLY obligated to let you know.
Do you farm out your customer service calls to children in other countries and angry housewives?? How on earth do you even have a functioning business with income when your staff treats your customers like dirt?
I secretly hope that maybe this was this employees last call before quitting or a once in a lifetime fluke of a rude call.
In conclusion, don't reply to me. I have enough mate1 emails to print out and wallpaper my house with!
And don't fire anyone on my account. Perhaps though, DO train your staff? SCREEN your staff? These people may be contract minimum wage workers but they represent your company!
Man with Money that could have been yours.
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