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MasterCuts Customer Service Contacts

7654 Tecumseh Road East
Windsor, Ontario
Canada - N8T1E9
Additional Contact Address

Regis Corporation
7201 Metro Blvd
MN 55439

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MasterCuts Complaints & Reviews

Jan 04, 2020

MasterCuts — hair dye

I got my hair dyed at the mastercuts in west covina last november and i've been going and forth with...

Oct 06, 2019

MasterCuts — haircut

Oct 5/2019 The cut was so wrong I have to give 0/5. I asked to have my haircut cleaned up and only to cut it...

Oct 04, 2019

MasterCuts — hair stylist and haircut complaint

I always come to the eureka branch to cut my hair, and never had an issue, since you guys do all hair type...

Sep 15, 2019

MasterCuts — haircut

My daughter went on 9/15/22019 to get a cut. The women cut her ear twice with the clippers. Her grandmother...

Jun 07, 2019

MasterCuts — haircut

I went to a local mastercuts that I've been going to for a few years. I asked for the sides trimmed and...

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MasterCutsithaca, ny mastercuts salon

Sale ID 79992
Ticket 23
Date 5/25/2019 6:42 pm
I am contacting you after being a loyal customer since 2013. My last visit was terrible enough it really made me start looking for other salons to have my service at. It was the first time I have a haircut with an extremely unskilled employee. She hardly sprayed my hair with water before cutting, her hands were very unstable, she literally did nothing with my hair and finished my "cut" in less than 5 minutes. When I asked her to eliminate as much as possible from the layers of my hair she said impatiently, "I am trying honey." I entered the salon 630 pm and was checked out 642 pm.
The worst thing was yet to happen when I checked out. Last time I visited was in February and the regular haircut charge was around 18.00. This time, I went in not knowing there were significant changes in the policy and after the haircut was made (whcih was not even a haircut to be honest) I was surprised that the charge was 24 dollars? I am not sure the company has done enough to illuminate to its customers these changes, we are not talking about a couple of dollars increase. This is huge amount. My understanding is that when something like that happens, the company needs to do something so that the former customers dont walk in with incorrect knowledge about a rate that was almost stable for the past couple of years.
I am sorry to tell you that for me, the 26.00 I spent at the Ithaca, NY salon that day was truly a waste of money. I felt I was fooled by the whole transaction: on the one hand I had the most terrible hairdresser ever there is (I am not sure how she got her licence) on the other the charge I had to pay after the so-called haircut was totally irrational, and for me to be honest had I known about such increase in rates a head of time, I would not have come for a haircut altogether!
This would be the last time I come to the salon. I am totally disappointed because I have been with them for six years now. About time to move on and look for another franchise/ local business. I would like to ask for a refund for this service. I literally came home with NOTHING changed in my looks; there was only resentment and a sense of foolishness.
Thank you

ithaca, ny mastercuts salon

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    MasterCutsbad haircut

    i was jus tryign to get a little bit of resolution to to very bad experience that i had getting a haircut at your fairmont location from Elizabeth ...it was not a good...she left the bottom of my hair uneven and the layers were all uneven and my fiance even had to cut straglers off ...and i was not happy at all...especially since i bought products that day also and spent 70...and then they send me a refund for 16...which isnt enough to even cover the haircut bcuase i got my hair washeeed styled and everyhting and its really hard for me to get out bcause im disabled and im wheelchair bound and then i can get out and then this happens..it was devastating..and she wont even wirte me back becuase im not happy with the 16 refund card that Lula Chandler senior district leader gave me...this happened on 4/22 at about 2 pm by Elizabeth and the store number was 4930...I would realy appreciate yoru promt attention to this matter

    bad haircut
    bad haircut
    bad haircut
    bad haircut

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      Hi, I received a haircut yesterday may 6, 2019 in Abilene Texas. I've been cutting my hair at master cuts for years now never had a problem. Yesterday though i was very unhappy which I made very clear several times. The young girl there didn't do a very good job I've had short hair most of my life so I know how I like my hair cut I have so many uneven pieces long hairs that are very noticeable and the left side of my hair is so poorly cut I told this to the girl and she did nothing to fix it some texturizing would of easily fixed this issue but again she didn't even attempt to fix it. So now I have to pay someone locally where I live to recut my hair to fix the poor haircut I was given. I shouldn't of been charged since I wasn't satisfied.


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        MasterCutsbad haircut and bad customer service

        On 18 April 2019 I entered the Mastercuts in Opry Mills mall to get a haircut. There was only one employee in the shop at the time. I didnt realize it until after I left but the lady cutting my hair shaved a spot almost bald near the top of my head. I couldn't tell from the angle in the chair but it was obvious once I got back to my room. I was disappointed and decided to go back to get my money back. When I went back, the lady was rude and told me at first that she couldn't give my money back. Then she told me she would call her manager. When I said ok, she said she would only give the the 1-800 number. Then she said she wouldn't do that either and told me I would have to Google it. When I started to Google it, she told me she was going to call security. To be clear, I never once was rude, or loud at all. I was attending a conference and totally embarrassed by the weird bald spot on my head. I would very much like my money back.

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          MasterCutsrachel-hair stylist at eastgate square, hamilton, ontario-

          I brought my daughter in to have a haircut today. I know it was a risk to have any one cut my child's hair without a recommendation. Rachel took us in . Not even 5 minutes in, she lashed out at me because i was watching her cut the hair too closely and she didn't like that. She very rudely gave me a lecture on that in front of my daughter and my daughter's friend. I stepped away and did not say anything as she was already cutting my daughters hair and did not want the kids to be exposed to a very ugly and uncomfortable situation worse that what it was already.
          I have never experienced such rudeness. This person should never work with people. What started as such a nice sunday, going shopping with my daughter, having our hair done, ended up in such a horrible experience for all of us.
          I am trying to find out if there is an owner i should bring this up, this Rachel should be fired.

          While my daughter was having her hair cut, i was having mine also thankfully by Diana, a very friendly, professional hair stylist. She was such a wonderful person. I came in there today hoping to find a permanent hair stylist and i did, in Diana. However, after the way Rachel treated us, with such anger, rudeness and un professionalism, I wouldn't feel comfortable going back to this salon. I would definitely follow Diana if she ever goes on her own.

          Unfortunately, I should've asked for 2 separate bills, one for Rachel with no tip and one for Diana. But i didn't think about that and i feel terrible that this Rachel is also getting an undeserved tip . All tip should go to Diana.

          I am very upset and disappointed over this incident, and i will never again go to any Mastercuts.

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            Apr 05, 2019

            MasterCuts — haircut

            The total of the hair cut only, was $29.00. I asked them, why there advertisement said $25.00 and she said...

            Mar 29, 2019

            MasterCuts — unprofessional service

            On March 16, 2019, I had services totaling $247.74 in preparation for a family wedding I attended the...

            Feb 18, 2019

            MasterCuts — the stylist during my haircut on 2/16/2019

            On 2/16/2019, I had my haircut by Karin, a stylist who works there. I had my hair cut by her, one previou...

            Jan 29, 2019

            MasterCuts — trim

            Angel ended up being my stylist because I arrived early. I told her I wanted a trim and I was interested in a...

            MasterCuts — a particular person who colored my hair

            I had my hair colored on Sunday, Dec 16 at 12:30pm. The girl who was assigned to me was very rude and made me...

            MasterCuts — bad haircut

            I got my hair cut on November 14, 2018. The lady that cut my hair did such a bad job and did it quick, she...

            MasterCuts — hair coloring services (roots were not fully covered and hair was fried)

            I was at this salon about 4 weeks ago and the stylist did a great job, since my roots were showing i wanted...

            MasterCuts — haircut

            my hair was supposed to be a bob cut. he shaved me in the back causing bald spots and unevenness. in the...

            MasterCuts — hours of operation and stylist

            On Oct. 11, 2018 I went to get my hair cut at MasterCuts in the Southland Mall Houma, La. It was 7:00 pm and...

            MasterCuts — management

            I have been coming to Master cuts west county mall St Louis, Missouri. The stylists are wonderful, the three...

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