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Massage Heights Franchising

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Customer Service

+1 888 909 0974 (Franchise Information)
13750 US Hwy. 281 North, Suite 230
San Antonio, Texas
United States - 78232

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Complaints & Reviews

Massage Heights FranchisingMembership cancellation

As long time clients almost a decade, we informed staff at Massage Heights 4st at our last 90min couples massage back in Feb (pre pandemic) that we are moving out of Calgary and will need to cancel our membership and have our file deleted. We sent cancellation email and phone calls to follow up but no reply from the manager Leanne.

6 months have passed and our cancellation request and refunds has still not been processed.
I am beyond frustrated as I have not received any customer care or due diligence regarding request for cancellation and refund yet I am still receiving calls and automated text messages to book.

It's a huge privacy breech that our credit card is still on file and being charged while requests to have it deleted has fallen on deaf ears.
As long time clients we have lost trust in massage heights and expect this issue to be investigated or other routes will be taken if this is not solved.

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    Jan 21, 2020

    Massage Heights Pasadena Texas — gift cards

    We purchased a gift card promotion during December 2019. At the time of the purchase, I was told i was paying...

    Oct 10, 2019

    Massage Heights — dermalogica products - customer service - refund request

    I purchased two products following my facial on Thursday, 3 Oct: Dermatologica Intensive Moisture Balance and...

    Sep 16, 2019

    Massage Heights Franchising — cancellation policy

    Hello, I have been a member of massage Heights for almost a year now. Last month I couldn't make it to...

    Aug 26, 2019

    Massage Heights Franchising — massage heights franchising

    Massage Heights Franchising sold me a franchise and mislead me every step of the way! They show you only the...

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    Massage Heights Stonebridge Ranchmembership cancellation

    This place is a scam! When my husband and I first time went there, they were trying to push this membership to us at their close time. The whole process was rush and the front desk lady just gave us the forms and let us sign. When we got home with the copies, I found it says 12-month selection, but they never told us there are any other options!! Four months later, I found myself pregnant. I called them and ask for cancellation because I don't want them to charge me every month while I am not be able to use the service. It's a lot of money for two people and I want to save them for my doctor visits. Out of my expectation, they refused to cancel our memberships! We used to go to another massage called Sandlewood, they never had an agreement with a locked time. We were able to cancel our membership anytime. However the massage heights is trying to charge the money more than anything. Even when I told them i'm pregnant! They even charged us the next month from a credit card that we never authorized to them! The massage heights make us extremely uncomfortable with their terrible management. Their goal is not make their clients feel relaxed, it's charging, charging, and charging! I am going to call the consumer protection agency and find a legal action on this. And they are going to lose us and our friends as their clients forever.

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      Apr 15, 2019

      Massage Heights Franchising — misleading sales techniques.

      My wife and i were lead to believe, if we signed up as a couple for 1 yr, total cost would be $64. i started...

      Feb 07, 2019

      Massage Heights Franchising — lying about keeping my personal information

      When I originally bought a membership with massage heights I did so in cash so they would not have my...

      Jan 30, 2019

      Massage Heights Franchising — 40 massages in count

      I have over 40 Massages That I have not yet used, every month I am charged $49.99, I have asked Massage...

      Jan 15, 2018

      Massage Heights Franchising — contract fraud

      I had a one year contract with M.H. Jacksonville, FL. Paid monthly with auto billing to my credit card...

      Massage Heights — dishonest practices

      I have been a member of massage heights for sometime now, during my last visit on 9/11 I had a massage and a...

      Massage Heights — Deceptive sales and unauthorized credit card charges landings, sarasota

      I gave written notice of my intent to terminate my contract as I fulfilled my obligation. When I called they...

      Massage Heights — Customer service

      Absolute worse customer service I have ever encountered. We have a membership with the Matthews, NC location...

      Matthews

      Massage Heights — Unauthorized Credit Card Charge

      In June/July 2014, I started my membership with Massage Heights at the Panther Creek location here in The...

      Massage Heights — Membership

      I was given a $50 gift card massage and was convinced to turn it into a 3 month massage package for an...

      Massage Heights — Massage Service

      Last year my husband was sweet enough to get me a 6 month membership to Massage Heights in Southlake, TX...

      Massage Heights — Contract cancelled, but they keep charging my card

      The Massage Heights in Rochester Hills, MI used to be great, however, they lost all of their good therapist...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Massage Heights — Inappropriately touched during a massage

      I was inappropriately touched during a massage at Massage Heights Buckhead on Sat 11/15. The massage felt...

      The complaint has been investigated and
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      Resolved
      Massage Heights - Royal Oaks — Improper billing

      In January of 2013 I signed up for a year-long contract to receive monthly massages at Massage Heights-Royal...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Massage Heights — Credit card charge

      I am partly to blame. I made the mistake of signing a 3 month contract with Massage Heights to get a massage...

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