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Massage Heights Franchising Complaints & Reviews

Massage Heights Franchising / lying about keeping my personal information

Nate Davis on Feb 7, 2019

When I originally bought a membership with massage heights I did so in cash so they would not have my personal credit card on file. They had told me this wouldn't be a problem. Then after I had paid, the woman at the front desk ask for my card for "liability reasons" and assures me that my...

Massage Heights Franchising / 40 massages in count

[email protected] on Jan 30, 2019

I have over 40 Massages That I have not yet used, every month I am charged $49.99, I have asked Massage Heights for more freezes on the Massages. So I can try to catch on them, but it is IMPOSSIBLE to catchup on them, I don't work in Jacksonville any more; and there is NOT a Massage Height...

Massage Heights Franchising / contract fraud

LSJax on Jan 15, 2018

I had a one year contract with M.H. Jacksonville, FL. Paid monthly with auto billing to my credit card. Massage heights refuses to cancel membership after giving a 30 day notice to cancel membership at end of the one year contract. Unprofessional manager, has said that if I do not give a...

Massage Heights / dishonest practices

VettD on Oct 3, 2017

I have been a member of massage heights for sometime now, during my last visit on 9/11 I had a massage and a facial. I started getting massages and facials together because I was advised that I had additional hours that ran over to cover both services, after my massage I went to check out...

Massage Heights / Deceptive sales and unauthorized credit card charges landings, sarasota

PCapsey on Mar 31, 2017

I gave written notice of my intent to terminate my contract as I fulfilled my obligation. When I called they told me once the contract time was up to come in and terminate before the next months billing. I showed up to cancel on Feb 6, 2017 and was told I should have done it the month...

Massage Heights / Customer service

done4sure on Oct 1, 2016

Absolute worse customer service I have ever encountered. We have a membership with the Matthews, NC location. We booked a 90 minute session and prior to booking this confirmed, we had enough time accrued to cover the 91 minute but when we were checking out, we were informed that we had to...

Massage Heights / Unauthorized Credit Card Charge

dockmur on Jul 6, 2016

In June/July 2014, I started my membership with Massage Heights at the Panther Creek location here in The Woodlands, TX. I am a yoga instructor/personal trainer here for over 20 years with contacts with a large number of fitness professionals including stretch and massage therapists. I wa...

Massage Heights / Membership

Rosarita Williams on Feb 1, 2016

I was given a $50 gift card massage and was convinced to turn it into a 3 month massage package for an additional $100. Sounded reasonable enough, right? When I tried to cancel the massage membership in December, I was confused by the process. I submitted my request twice via email. When I...

Massage Heights / Massage Service

Mrs. Horn on Jan 20, 2016

Last year my husband was sweet enough to get me a 6 month membership to Massage Heights in Southlake, TX. Right after that we both lost our jobs and I called since they were debiting my account every month and asked if they could hold off till I founda job. They were very kind and within 3...

Massage Heights / Contract cancelled, but they keep charging my card

Reviewer25077 on Dec 30, 2015

The Massage Heights in Rochester Hills, MI used to be great, however, they lost all of their good therapists because they don't treat them well. I canceled my membership in October with 30 day notice as needed. The manager confirmed there would be one last payment in November with one...

[Resolved] Massage Heights / Inappropriately touched during a massage

Syvilla on Nov 17, 2015

I was inappropriately touched during a massage at Massage Heights Buckhead on Sat 11/15. The massage felt very sexual in nature and I feel like the therapist took advantage of my relaxed state and had 1/2 of my breast exposed while he was "stretching my neck". He removed the sheet...

Massage Heights - Royal Oaks / Improper billing

Mattesam on Jul 31, 2014

In January of 2013 I signed up for a year-long contract to receive monthly massages at Massage Heights-Royal Oaks in Houston, TX to be debited from my bank account each month. Although I only used two massages by the time the year was up, I was otherwise happy with their service. In...

Massage Heights / Credit card charge

Tino2 on Sep 27, 2011

I am partly to blame. I made the mistake of signing a 3 month contract with Massage Heights to get a massage in June, July and August. My June and July appointment went ok. My August appointment came around and I had scheduling conflicts due to my teaching schedule. When I called at the...

Massage Heights / Terrible experience


My 23rd birthday present and fist massage ever from Massage Heights has turned into one of the worst retail experiences of my life. It all started back in June when my boyfriend bought me a massage from Massage Heights as a birthday gift. I had never gotten a massage before so he thought...