- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Not accepting their own Groupons
Several friends and I had Groupons purchased for use at Spa World, also called the Korean Spa, outside of Washinton, DC. In total, we had paid over $300 for the Groupons. Their promotional value had expired, but Groupons still retain their $300+ purchased value. We wanted to use the Groupons for spa services, but the manager told us they could only be used for entry. When we showed the manager the physical, printed out Groupons, and pointed out that this limitation was not printed anywhere, he said it didn't matter. When we showed him the language on the Groupon that referred to booking spa services and their spa services tipping policy, he pretended not to understand English. When we asked for a phone number to talk to a supervisor, he lied and gave a false number. We pulled out our phones and called the number on the spot. He didn't even care that he was caught in a lie. We were so disgusted that we gave our Groupons away to some young ladies and left. I'd never go back.
While I appreciate that Matthew from Spa World did take time to respond, all he did was copy and paste boilerplate text about some of Spa World's general policies. The boilerplate text did not even come close to addressing my complaint. It's as if Matthew never even read my complaint. And this is the exact same problem that I had in the first place. Spa World simply cheats its customers with Groupons and then acts as if they can't read English when they are asked to address those problems. It's hard to know if "Matthew" actually doesn't understand English or is just hiding behind this excuse so as not to address customers concerns.
Is Spa World legit?
Spa World earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Spa World. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Spa World has registered the domain name for spaworldusa.com for more than one year, which may indicate stability and longevity.
Spaworldusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Spaworldusa.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Spaworldusa.com you are considering visiting, which is associated with Spa World, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Spaworldusa.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The spaworldusa.com may offer a niche product or service that is only of interest to a smaller audience.
Overview of Spa World complaint handling
-
Spa World contacts
-
Spa World phone numbers+1 (703) 815-8959+1 (703) 815-8959Click up if you have successfully reached Spa World by calling +1 (703) 815-8959 phone number 0 0 users reported that they have successfully reached Spa World by calling +1 (703) 815-8959 phone number Click down if you have UNsuccessfully reached Spa World by calling +1 (703) 815-8959 phone number 0 0 users reported that they have UNsuccessfully reached Spa World by calling +1 (703) 815-8959 phone number
-
Spa World emailsspaworld@spaworldusa.com100%Confidence score: 100%Support
-
Spa World address13830 Braddock Rd, Ste A10, Centreville, Virginia, 20121, United States
-
Spa World social media
Recent comments about Spa World company
Not accepting their own Groupons
We Care For You
10 reviews
Moimooi
20 reviews
Bemer Group
3 reviews
Peculiar People Holistic
7 reviews
Persona Day Spalon
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
This is so true- they refuse to refer you to the manager when issue arises. I was there when ac was out, wanted to speak so the manager and they were putting me on hold. Faked like they were calling the supervisor... complain to BBB.. you have to report them- they have no manager on site and misinforming customers about various matters.
My name is Matthew, I'm a manager at Spa World I would like to comment back on your complaint as to what you have stated above. The coupons that Spa World advertises through Groupon have a certain amount of time to be used which is the (Promotional Value). If that value is to expire the amount paid never expires, with that being said on every voucher on the right hand side of the voucher is stated " Value of the Groupon Voucher". This voucher has two separate values: (a) the amount paid; and (b) the promotional value. The amount paid will never expire and may be applied toward any goods or services offered by the merchant if the original goods or services specified on the voucher are no longer available. The promotional value is the additional value beyond the amount paid, and it will expire on the expiration date above (unless prohibited by law). If you have any questions on this I can be reached Friday through Wednesday 9am-6pm, please let me know.
Thank You, Spa World