Menu
Write a review
File a complaint
Marshalls

Marshalls review: shortchanged

E
Author of the review
7:56 pm UTC

I bought a pair of women's shoes yesterday at Marshall's. The Price with the tax was $44.09. I had only hundred dollar bills, so I gave a cashier $100 and nine cents. While I was doing it her co-worker came up and they began to discuss something. At this point she was counting my change and talking to her co-worker at the same time. It was pretty rude because I was still there waiting and felt me being there wasn't that important for both of them. So I was just happy to get my change and get out of there.
When I got home I looked at the receipt and realized that the cashier put $80 instead of $100, and gave me $36 instead of $56: shortchanged me by $20.
I went back next day, which is today to fix the mistake. However, after over thirty minutes wait the manager came out and told me that they checked, and that they came to the conclusion that I actually gave a cashier $80.
Now, first of all, I had only hundreds on me. Second, it obviously would make any sense for the person in a clear mind to give $20+$20+$20+$20 in order to get that exact $20 back. But the manager, Andrea M informed me that that's exactly what I did.
So, I have to inform you that you got some dishonest management . Extra money had been stolen after closing the register. And when the next day it was time to answer for it -- they simply turned the customer away.
I include pictures of the merchandise with price and the receipt.
Please, return my money!
-- Elena Dar
310. 904.2222
[protected]@gmail.com

View 0 more photos
0 comments
Add a comment

More Marshalls reviews & complaints

Marshalls - Unfair employee hours 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - Refusal to honor posted return policy without cause 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - Customer humiliation 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - bathing suit bottoms
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - Hostile, downright rude behavior 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - very unprofessional
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Marshalls reviews and complaints
  1. Marshalls Contacts

  2. Marshalls phone numbers
    Click up if you have successfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (888) 627-7425 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (888) 627-7425 phone number
    United States
    Click up if you have successfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (800) 646-9466 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (800) 646-9466 phone number
    Canada
    Click up if you have successfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have successfully reached Marshalls by calling +1 (905) 405-8000 phone number Click down if you have unsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number 0 0 users reported that they have UNsuccessfully reached Marshalls by calling +1 (905) 405-8000 phone number
    Head Office, Canada
    More phone numbers
  3. Marshalls emails
  4. Marshalls address
    770 Cochituate Rd, Framingham, Massachusetts, 01701, United States
  5. Marshalls social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 15, 2026
  7. View all Marshalls contacts