Menu
Write a review
File a complaint
Marshalls

Marshalls review: Racial profiling customers

L
Author of the review
8:41 pm UTC

I've shopped at the Marshall store located at Baltimore Inner Harbor ever since they opened their doors several years ago. I stopped shopping there since I noticed that they are trained to racially profile black or brown people as potential shoplifters if you shop at this specific store. They have undercover people follow you around the store and then today they basically had someone trail me out the door while asking the security guard if me and my 2 children had stolen something. I had just completed a purchase for $69 for a few items that I bought at this store.

Keep in mind, I've owned a home for 15yrs across the street from this Downtown Baltimore inner harbor store and have spent thousands of dollars supporting most stores in the inner harbor neighborhood. I'm a 48 yr old woman, college educated, and make a very decent income... And yes i'm a black woman but this is not a reason to be mistreated and wrongly accused especially in front of my children. I now have to drive out to the county to shop at Marshalls. They seem to be trained to treat their customers equally regardless of ethnicity. This is very sad and needs to be addressed to management's corporate office.

0 comments

Add a comment

More Marshalls reviews & complaints

Marshalls - Unfair employee hours 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - Refusal to honor posted return policy without cause 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - Customer humiliation 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - bathing suit bottoms
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - Hostile, downright rude behavior 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Marshalls - very unprofessional
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Marshalls reviews and complaints