Marriott Vacation Club International

Name Dr Abiodun Olayinka Obisesan
Marriott Bonvoy no [protected]
2nd November 2019
[protected]@aol.com
+[protected]

Dear Team

I own 3 weeks in Europe (2 silver and 1 gold) . I was on holiday at Mayflower Hotel DC between 14-22nd October 2019. I was invited for a review of my portfolia with the Marriott Sales team. The meetring was to last maximum of 2hours.

On 18th October 2019 I was missold destination points purportedly to take me from Select to executive level. This coercion took place after virtual imprisonment in the sales office at 1130 connecticut avenue DC along with my wife for 6 hours by your sales team.

We were made to buy extra points that were obviously overpriced . We took advice and returned on the 19th October with a letter of notification of cancellation of contract. We requested the sales team to refund our deposit of $2616.00 which has not been refunded till now.

I have contacted the sales team by telephone and email up to 10 times without resolution and refund of my monies.

I was assured by Mr Feliz Oran, the Sales director that my cards have been refunded the said amount. He claims that the Marriott Sales team have integrity but this is evidently absent if an owner can be treated thus.

I therefore say that the Marriott Sale to me was a SCAM and the behaviour of the entire team is a disgrace and discredit to the Name of your company.

I was informed that my cards had been credited on the 23rd October. Today is the 2nd of November and bank/credit card companies deny receiving any credits from Marriott sales on my behalf.

I will never recommend your timeshares with this experience because if i can be treated like this as a member, what will be the fate of the non member.

The sales director Feliz Oran has been leading me on, knowing fully well that my card had not been credited. This behaviour discredits the integrity of the sales team at 1130 Connecticut avenue.

I need the Complaints team to facilitate the return of my deposit paid to the Marriott in the tune of $2616.00.

I look forward to hearing from you

Yours sincerely

Dr A O Obisesan
on behalf of Dr & Mrs Abiodun & Iyabowale Obisesan

Please see email trail below:
Dear Mr Oran

I regret to inform you that my 2 credit cards debited for a total of $2616.00 have not been credited as you alluded.

I came to your Sales Suite and was sold Destination points which were overpriced on 18th of October . This was after a lot of pressure by your sales team virtually imprisoning my wife and I for 6 hours.
I returned the contract on the morning of the 19th of October with a notification of cancellation.

My deposit should have been refunded the same day but this was not done. You claimed that my credit cards were credited on the 23rd October but none of my 2 card campanies have received any refund to my cards.

You claim that your Sales team operate with integrity but my not receiving my deposit back contradicts the integrity of your team and your refund process.

I am surprised that you can treat a member of the Marriott Vacation club with ownership of 3 weeks like this. My question is if you treat your members this way, how do you treat non members and prospective buyers.

I am being very civil in writing you otherwise i would have cascaded this to Social media. The behaviour of your Sales team in facilitating a ''hardsell' is disgraceful and unconscionable. That i have not received my refund on the 2nd of November is a disgrace.

Please ensure that my monies are refunded as soon as possible.

Your team threatens to equate Marriott with the other Vacation Club timeshare scams that we were trying to avoid.

I look forward to my refund

Yours sincerely

Dr A O Obisesan
on behalf of Dr &Mrs Abiodun &Iyabowale Obisesan

Dr Abiodun O Obisesan
[protected]@aol.com
wwbf.nbs

-----Original Message-----
From: Feild, Oran
To: [protected]@aol.com ; [protected]@gmail.com
CC: Phillips, Amanda ; Thomas, Fiona
Sent: Sat, 26 Oct 2019 13:05
Subject: RE: cancellation of contract. Refund delays

Good morning Mr. Obisesan,

Thank you for your email. Refunds normally take approximately 7-10 days as we have to cancel and process the signed contract and file the trust documents accordingly. This is a deeded contract and it does take a few days to process the cancellation and the proper legal filings.

Rest assured, the documents have been filed in proper time and you will see your refund shortly.

Warm regards,

Oran

Oran Feild

Director of Sales

Marriott Vacation Club Pulse The Mayflower

1130 Connecticut Ave NW, Suite 700

Washington, DC 20036

Phone: 202-499-3550

Fax: 202-499-3603

oran.[protected]@vacationclub.com

This communication contains information from Marriott Vacations Worldwide Corporation that may be confidential. Except for personal use by the intended recipient, or as expressly authorized by the sender, any person who receives this information is prohibited from disclosing, copying, distributing and/or using it. If you have received this communication in error, please immediately delete it and all copies, and promptly notify the sender. Nothing in this communication is intended to operate as an electronic signature under applicable

From: Kla, Abraham
Sent: Saturday, October 26, 2019 7:54 AM
To: Feild, Oran ; Phillips, Amanda
Subject: FW: cancellation of contract. Refund delays

Please read below

From: Obisesan
Sent: Friday, October 25, 2019 11:14 PM
To: Kla, Abraham
Cc: [protected]@aol.com; [protected]@gmail.com
Subject: RE: cancellation of contract. Refund delays

Dear Abraham

With due respect, I will have to cascade this as a complaint to Marriott Vacation Club

My cards were successfully deducted of $2616 on 18th by your team. When I left you the letter of notification of cancellation on morning of the 19th, in your office, you were in the office and busy with a client I was told but the secretary assured me you would get my letter and the package containing the contracts

My refund should have been made promptly on the 19th of October, mindful as Florida law as stated by the contract forbids closure of the deal before 10 working days of our signing the contract

I am asking you very nicely to refund my money promptly before I escalate this into a full blown complaint. I am a Marriott weeks owner and I know the strings to pull but I don't want you to be the fall guy.

Please send me the names of your managers who spoke to us and their email addresses for contact, if it is above your pay grade to authorize my refund.

Please I need my cards refunded within 24 hrs otherwise I will take necessary action

I look forward to hearing from you

Yours sincerely

Dr A O Obisesan

Dr Abiodun O [protected]@aol.comwwbf.nbs

On Friday, 25 October 2019, Kla, Abraham wrote:

I am sorry it didn't work out. However, I can't give you a definite time frame to when the refund credit will hit your card, as soon as I find out time frame I will let you know.

Respectfully

Abraham Kla

From: Obisesan
Sent: Thursday, October 24, 2019 5:18 PM
To: Kla, Abraham
Cc: [protected]@gmail.com; [protected]@aol.com
Subject: RE: cancellation of contract.

Dear Abraham

Thanks for your email confirming your receipt of my notification to cancel

I was disappointed that I did not get a prompt response from your team of managers in your absence,

As an owner of 3 Marriott weeks, I believe our treatment by your team was not professional and does not give us confidence to recommend our friends to buy timeshares from Marriott.

Please confirm the timeframe for the repayment of our deposit of $2616. I expect that this should happen promptly within 24 hours.

I look forward to your response

Yours sincerely

Dr A O Obisesan

Dr Abiodun O [protected]@aol.comwwbf.nbs

On Thursday, 24 October 2019, Kla, Abraham wrote:

Hello Dr. Obisesan,

I received your letter of cancellation and pass in on to our processing department. I am sorry for just now getting back to you I have been off work since Sunday, I tried callinf you on Sunday at your hotel room and I left you a voicemail. Your credit card will be refunded, is there anything that we can do to earn your business?

Respectfully

Abraham Kla

From: Obisesan
Sent: Thursday, October 24, 2019 11:20 AM
To: Kla, Abraham
Cc: [protected]@aol.com; [protected]@gmail.com
Subject: cancellation of contract.

Dear Abraham

I am concerned that you have not replied to my notification of cancellation of contract that I handed in to your office on the 19th of October
I note that my cards have been debited and refunds have not been made following your official receipt of my cancellation
I would like you to officially confirm that you have received my notification .
I would also like you to confirm the time frame for crediting my account

I look forward to your urgent reply

yours sincerely

Dr Abiodun Obisesan
for Dr Abiodun and Mrs Iyabowale Obisesan

Shared via the AOL App

Kla, Abraham (Abraham.Kla@vacationclub.com)
To:you + 1 more Details
I am sorry it didn't work out. However, I can't give you a definite time frame to when the refund credit will hit your card, as soon as I find out time frame I will let you know.

Respectfully

Abraham Kla

From: Obisesan
Sent: Thursday, October 24, 2019 5:18 PM
To: Kla, Abraham
Cc: [protected]@gmail.com; [protected]@aol.com
Subject: RE: cancellation of contract.

Dear Abraham

Thanks for your email confirming your receipt of my notification to cancel

I was disappointed that I did not get a prompt response from your team of managers in your absence,

As an owner of 3 Marriott weeks, I believe our treatment by your team was not professional and does not give us confidence to recommend our friends to buy timeshares from Marriott.

Please confirm the timeframe for the repayment of our deposit of $2616. I expect that this should happen promptly within 24 hours.

I look forward to your response

Yours sincerely

Dr A O Obisesan

Dr Abiodun O [protected]@aol.comwwbf.nbs

On Thursday, 24 October 2019, Kla, Abraham wrote:

Hello Dr. Obisesan,

I received your letter of cancellation and pass in on to our processing department. I am sorry for just now getting back to you I have been off work since Sunday, I tried callinf you on Sunday at your hotel room and I left you a voicemail. Your credit card will be refunded, is there anything that we can do to earn your business?

Respectfully

Abraham Kla

From: Obisesan
Sent: Thursday, October 24, 2019 11:20 AM
To: Kla, Abraham
Cc: [protected]@aol.com; [protected]@gmail.com
Subject: cancellation of contract.

Dear Abraham

I am concerned that you have not replied to my notification of cancellation of contract that I handed in to your office on the 19th of October
I note that my cards have been debited and refunds have not been made following your official receipt of my cancellation
I would like you to officially confirm that you have received my notification .
I would also like you to confirm the time frame for crediting my account

I look forward to your urgent reply

yours sincerely

Dr Abiodun Obisesan
for Dr Abiodun and Mrs Iyabowale Obisesan

Shared via the AOL App

Obisesan ([protected]@aol.com)
To:Abraham.Kla + 4 more Details
Dear Abraham

Notification of intent to Cancel Contract ( WITHOUT PREJUDICE)

Thanks for your mail and time yesterday.
Thanks for your the reception and the input of your managers. My wife and I found the process quite stressful and tiring.
Unfortunately, we had on our tourist hat and as such couldn't evaluate the offer properly.

We have now had the opportunity to read the contract details and seek advice and unfortunately this contract is not for us for many reasons

1. The deal is not as rewarding as the deal we have presently with out 3 weeks in Europe
2. The interest rate is too high
3. The cost of repayment and final cost of the mortgage is higher for us with a weaker pound
4. The deposit is higher at 15% as compared to 10% for local investors
5. The bonus at 18 months was not available to us though your manager graciously offered us 75000 Bonvoy points.
6. The cost of the 2000 points and what is available is not cost comparable with our gold week in France which costs less and offers more
7. The Annual Maintenance is also not cost effective compared with what we have presently.

As a result of the above we have no choice but to withdraw from the contract.

We are therefore without prejudice exercising our right to withdraw from the contract which we can do without preconditions or penalties or charges within 10 (Ten) calendar days of signing the contract.

We request that my credit cards be promptly reimbursed with the $2616= deposit paid.

Thanks for your understanding. I look forward to your reciprocal action and hearing from you

Yours sincerely

Dr Abiodun Olayinka Obisesan
Mrs Iyabowale Aanuolupo Obisesan

Dr Abiodun O Obisesan
[protected]@aol.comwwbf.nbs

On Friday, 18 October 2019, Kla, Abraham wrote:

Hello Abiodon and Iyabowale,

It was so nice meeting you while you were here! I hope you've enjoyed your stay in Washington, DC! Congratulations on your addition to your Marriott Vacation Club ownership and welcome to the Executive Benefit Level!

If you need anything let me know and I will assist in any way possible. Give me a heads up when you are coming back to DC and I can tell you about new restaurants and places to go.

Also, you will be receiving a survey via email in the next 5-7 business days regarding the time you spent with me. I personally strive for 10's in all categories and truly hope you feel the same.

Once again, on behalf of myself and the entire Marriott family, I would like to say thank you for your business and enjoy all of your vacations to come.

Respectfully,

Abraham Kla