Marlo Furniture review: warranty fraud

We purchased a large sectional with their "Worry Free" warranty - both decisions were a big mistake. One of the support bars was bent, a fact that wasn't noticeable until it snapped through the plastic pad and started gouging our hardwood floor. Marlo took several months of repeated calls before they arranged to have an inspector come out for the warranty - who looked at the damage said it would be replaced. Marlo then refused to service the sofa, saying the report was incomplete. When we didn't go away, they "suddenly" had a complete report saying "customer abuse". Based on this, they had closed our case without informing us and when asked said that wouldn't do anything for us as we had somehow bent this thick metal support bar ourselves. A BBB complaint later, they sent a new inspector, who said this was common shipping damage, and they would replace the bar (not the sofa). So six months of my life wasted on calls and consumer actions for them to honor a "worry free" warranty to cover damage from their delivery, and overcome their attempt at fraud.
In sum:
Broken product
Fraudulent practices with their "Worry Free Warranty"
Terrible customer service