The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Marlo Furnituremarlo furniture needs an overhaul

I purchased a girl's canopy bedroom set from this place almost a year ago (February, 2007; posted wrong year previously), and to this date (december 21, 2007), have not received a simple replacement handle of a night stand that was defective with the initial delivery; the handle could not hold a screw because of a molding defect, and they have sent at least three different "technicians" out; the initial installers also stripped one of the holes that secures the headboard to the frame, which caused the bed to be wobbly, and this wasn't corrected until the third technician, almost six months after the purchase; i was told that the handle would be mailed to me, and should arrive in november of this year, almost a year after the purchase; i have not received this piece, and will definitely not ever purchase anything from this company again; the quality of their furniture and their service is well below acceptable, and i'm stuck paying for an incomplete product.

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