CB Furniture Stores Marlo Furniture Complaints #2-21

Marlo Furniture review: Furniture Delivery

Unicorn Foster of Falls Church, US

Nov 08, 2021 11:19 am UTC

I Purchased items months ago that continue to get pushed back on deliver. my delivery went from October 18 to now sometime in April. I have asked to talk with managers who do not return calls and initially being told that all my pieces were there except one to now being told we are missing that one piece and now your dresser too. So they are taking parts of my order to now fill other peoples orders.

I specifically asked the sales rep were the items in stock because I purchased the same exact set from Ashley furniture 6 months prior and they kept pushing back the dates on me so I cancelled it and came to Marlo where I was told it was in stock and would be delivered in 8 to 12 weeks. That time then got doubled to the end of January, and this morning oh its now sometime in April. But the kicker is that all this furniture flows through one distribution center in Brandywine MD.

No ownership to problems are being handled by this store and the only answer is we are waiting on the manufacture. Well stop waiting on the manufacture and start delivering customer service or just stop using that manufacture! Its a shame how many comments I have read with these same results. Transparency is not a priority for this company and neither is manager call backs from the Alexandria Va store.

Desired outcome: I want a set date on my furniture that will not have me waiting over a year for furniture

Keywords:

customer service delivery dresser furniture items managers order pieces sales rep stock

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Marlo Furniture Contacts

Marlo Furniture phone numbers

+1 (301) 782-3800

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Customer Service

+1 (703) 941-0800

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Store in Alexandria, VA

+1 (301) 735-2000

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+1 (301) 419-3400

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Store in Laurel, MD

+1 (301) 738-9000

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Store in Rockville, MD

+1 (540) 785-2635

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Marlo Furniture emails

contact@marlocustomercare.com

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Confidence score: 100%

Support

info@marlofurniture.com

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Confidence score: 79%

support

Marlo Furniture address

3300 Marlo Lane, Forestville, Maryland, 20747, United States

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