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CB Furniture Stores Marlo Furniture Complaints #2-21
Marlo Furniture

Marlo Furniture review: night table

Z
Author of the review
2:41 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

We bought a bedroom set May 21, 2018.
I have called several times about the night table that was NEVER delivered.
Each time i called i was told is "custom ordered. Last time I was given December 15, 2018 as an arrival date.
I called on January, 4 2019 and was told the merchandise has been discontinued. I was offered to go the Alexandria store to pick any other night table. This offer was ridiculous, why would i pick up something that does match my bedroom set!

This was new information. The customer service agent was shocked I was never informed.
Then I was transferred to the Alexandria office which was the place of purchase, left a message because i was told discontinued merchandise is not handled by customer service. It is handled by the original place of purchase
I never received a call.

I am beyond disappointment how this situation has been handled by Marlo Customer Service.
We have been customers for years

Update by Zohary
Jan 16, 2019 2:42 pm UTC

Have not heard from anyone

Keywords:
alexandria store arrival date bedroom set custom ordered customer service delivered discontinued merchandise night table place of purchase
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