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Marks and Spencer

Marks and Spencer review: Failure to deliver online Christmas food order

H
Author of the review
5:59 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Christmas food order placed 19/11/25
Deposit £50 paid 19/11/25 - amount due £87.50 upon collection.
Delivery booked - Click & Collect 23/12/[protected]@12.30pm from Simply Food, LE4 8GP
On checking to add to order, there was no order visible on my app.
I phoned and complained. Spoke to Customer Services (Zintle) who was very unhelpful and questioned authenticity of my booking and payment of £50 deposit. She said she would check and call back but didn't. (Complaint ref 4114430)
I sourced the reference for payment from my bank who provided - ARN 74007065325910018270842.
I was unable to place an additional order due to lack of stock and was forced to place an order with another supermarket. I do not feel confident to use your services again.

Claimed loss: £50.00

Desired outcome: Full refund and apology for poor service.

Confidential Information Hidden: This section contains confidential information visible to verified Marks and Spencer representatives only. If you are affiliated with Marks and Spencer, please claim your business to access these details.

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    Waterside House, 35 North Wharf Road, London, W21NW, United Kingdom
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    Jan 19, 2026
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