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CB Fashion and Style Mango
Mango

Mango review: Member of staff at the Mango store in St James Quarter, Edinburgh.

S
Author of the review
7:57 pm UTC
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I would like to make a complaint regarding the behaviour of a member of staff at the Mango store in St James Quarter, Edinburgh.

I visited the store today at approximately 17:15. The staff member working at the changing rooms was a tall man with light hair.

From the moment I approached the changing rooms, he appeared visibly irritated and unfriendly. After trying on some items, I decided not to purchase them and returned them as normal. His reaction made me feel extremely uncomfortable. He looked at me as though I had done something wrong and said, “You’re leaving all of them?” in a disgusted tone before grabbing the clothes from me abruptly.

The whole interaction felt unnecessarily hostile and intimidating, particularly as returning unwanted items after trying them on is a normal part of shopping. I left the store feeling quite uncomfortable and disappointed by the customer service I received.

I would appreciate this matter being looked into and would welcome a response regarding the complaint.

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