SUBMIT A COMPLAINT

Mango Customer Care Service

Punto Fa, S.L.

Mercaders 9-11 Poligono Industrial Riera de Caldes Palau Solità i Plegamans Calle
Barcelona
Spain - 08184

Customer Support Phone Numbers

1866 666 4664(USA and Canada) 5 4
8800 500 9350(Russia) 2 0
800 035 704 348(UAE) 2 0
+34 938 602 424(Spain & International) 3 3
+44 800 026 0028(United Kingdom) 1 0
+61 291 011 961(Australia) 2 0
+43 800 041 080(Austria) 1 0
+32 80 058 003(Belgium) 2 0
+33 805 980 308(France) 1 0
+49 800 626 4600(Germany) 2 0
+39 848 350 042(Italy) 1 0
+31 900 040 1630(Netherlands) 3 0
+48 800 121 5238(Poland) 2 0
+351 800 600 060(Portugal) 1 0
+41 800 199 118(Switzerland) 1 0
+90 850 211 6470(Turkey) 2 0
+86 400 670 1810(China) 1 0
+81 368 050 830(Japan) 2 0
+966 800 811 0482(Saudi Arabia) 2 1
+82 704 784 4091(South Korea) 1 0
+52 555 091 3067(Mexico) 0 0
Mon6:00 AM - 8:00 PM
Tue6:00 AM - 8:00 PM
Wed6:00 AM - 8:00 PM
Thu6:00 AM - 8:00 PM
Fri6:00 AM - 8:00 PM
SatClosed
SunClosed
Plus

Mango Complaints & Reviews

Mango — change/refund

Gentilissimi Questa mattina mi sono recata presso un vostro punto vendita sito in via del corso 170 a Roma. Purtroppo non sono...

Clothing, Shoes & Acc  · Dec 11, 2019

Mango — dismissal from manager

Hi, i'am Giorgia. I was working til today in Mango Store in Holland in the city of Hilversum. Since september 2019 i...

Clothing, Shoes & Acc  · Nov 06, 2019

Mango — purchased product / rejected refund

NOT RESPONDED case number mn2019980650 — Dear Customer Service team thank you for your prompt reply. For Your record...

Clothing, Shoes & Acc  · Oct 09, 2019

Mango — the purchase not delivered

Mango Hello! My name's Victoria and I've made a purchase on www.mango.es in July, 13, 2019. An e-mail letter of...

Clothing, Shoes & Acc  · Aug 27, 2019

Mango — Undelivered.

I ordered a dress months ago. It went to the wrong address. I e-mailed Mango. They sent me an e-mail saying they sent it...

Clothing, Shoes & Acc  · Aug 26, 2019

Mango — mango clothing branch in egypt

Mango Location:Mango Egypt-Lebanon st. Branch Date:18-Jul-2019 Incident: They are adding wrong price tags...treating the customer...

Clothing, Shoes & Acc  · Jul 19, 2019

Mango — leather black bag

Mango I have purchased a leather black bag and when I used it for the first time all the color came off on my clothes. It i...

Clothing, Shoes & Acc  · Jul 16, 2019

Mango — behavior, non accountable for mistakes

June 3, 2019 I am a regular customer. Today I selected 6 lovely items in Milano. Four of these items had red discounted...

Clothing, Shoes & Acc  · Jul 03, 2019

Mango — I complain about the mistreatment of your employee

Mango ‏Hello ‏Dear Sir/ Ma'am, ‏To whom it May concern ‏I write this letter to express my dissatisfaction with the treatment of...

Clothing, Shoes & Acc  · Jul 02, 2019

Mango — clothing items shipped

MANGO Clothing has been holding my refund money hostage. I made an order in May which, according to the tracking info...

Clothing, Shoes & Acc  · Jun 03, 2019

Mango — customer service

I am a personal shopper of numerous brands in Spain. Mango is the only store I loathe going to. The staff are rude. It...

Clothing, Shoes & Acc  · May 29, 2019

Mango Fashion — garment too small. request refund

Delivery date : 17/04/19 Garment too small, no bigger size available. Requested a full refund Order # : BSE8XD00 1 Case...

Clothing, Shoes & Acc  · May 20, 2019

Mango — rejection for exchange - customer service making false statements

Mango Order number: BSPP3Q File number: mn2019503183 Requested for exchange to size 6. Return item was shipped and received by...

Clothing, Shoes & Acc  · May 13, 2019

Mango — mango online order - dress & top

Hi, please refrain from ordering on their website, They have the worst customer service ever. I have been following up...

Clothing, Shoes & Acc  · Apr 18, 2019

Mango — refund on order bqeixa

Mango Mango is cheat and scam website They took my money and have not refunded for 3 months now. I have spent so many $ to call...

Clothing, Shoes & Acc  · Apr 15, 2019

Mango — hand bag

I bought a bag from mango jordan city mall branch, It ruined my clotges all the time leaving small particles on my...

Clothing, Shoes & Acc  · Apr 10, 2019

Mango.com — delivery address

Hello. I order some items from mango on the 21 of February. Then I realize that the address was not correct. I change...

1 comments Clothing, Shoes & Acc  · Feb 25, 2019

Mango — no refund and missing order

I purchased in early jan over $1200 items and when I received the package, the warehouse sent me someone else's order of...

Clothing, Shoes & Acc  · Feb 01, 2019

Mango — order no bopk6i

Mango The issue that I have experienced was: This is regarding incident number mn20181134411 after complaining for my refund...

Clothing, Shoes & Acc  · Jan 25, 2019

Mango — refund

I had placed 2 return request for the online purchase. Both my orders have been picked up by the courier partner of...

Clothing, Shoes & Acc  · Jan 17, 2019

Mango — order bpqba8

Mango seriously needs to look at its Customer Service and its partnership with Hermes. I am surprised that with the...

Clothing, Shoes & Acc  · Jan 07, 2019

Mango — return not refunded

Good Day, I bought a few items from the mango online store in September. The items i purchased were delivered, however...

2 comments Clothing, Shoes & Acc  · Nov 13, 2018

Mango — wrong sizing shoes packed

Dear Sir / Madam, I am writing to you to raise an issue about: Online & Mail Order The issue that I have experienced...

Retail Stores  · Oct 15, 2018

Mango — wrong delivery & horrible customer service

Did not realise how problematic online shopping was with Mango until I went onto their Facebook page. Their customer...

Online Shopping  · Oct 14, 2018

Mango — service

Mango I had purchased three items through online shopping from mango. And raised a return request for one item -blouse...

3 comments Online Shopping  · Oct 13, 2018

Mango — billing & cancellation

Returned a dress to Mango by registered post on 2nd August, they have a 3 -12 working day policy on refunds. Firstly...

Clothing, Shoes & Acc  · Aug 31, 2018

Mango — refund of return item

Mango I have purchased MANGO cloths online(https://shop.mango.com/in) on 31-May-2018. Received product on 16th June 2018...

Clothing, Shoes & Acc  · Aug 20, 2018

Mango — one-piece suit

To Whom It May Concern, Good Morning! I am writing this letter to formally complain one of the staff of MANGO at the...

Clothing, Shoes & Acc  · Aug 18, 2018

Mango — delivery issues

I ordered two items from Mango which was my first time ordering from your company. The email I received said the...

Seattle Clothing, Shoes & Acc  · Jul 13, 2018

Mango — shoes

Mango I've sent a complaint over 5 months ago about a pair of heel boots I purchased from your mango store here in Doha, the...

Clothing, Shoes & Acc  · Jul 03, 2018

Mango — money not refunded since 3 months for return made of order bhp63l

Hi, I had ordered a trench coat on 16th Jan 2018 from shop.mango.com for Germany website - order no BHP63L. And returned...

Products & Services  · Apr 11, 2018

Mango.com — mango.com us - order # bh7ewz

I order 2 items. A pair of jeans and a jacket. The order took a while to arrive. When it did the jacked was invoiced a...

San Rafael Clothing, Shoes & Acc  · Jan 21, 2018

Mango.com — a torn dress

It's getting worse and worse. It used to be a great store with cool clothes, now it's something I don't want to buy from...

Edison Clothing, Shoes & Acc  · Dec 18, 2017

Mango/Visa — prepaid credit/debit card

Atm cash withdraws from another country i've never been to! Specifically sri lanka & kuala lumpur. (This also happened...

Credit Cards  · Oct 18, 2017

Mango.com — terrible store

I decided to order something from Mango online store and bought several pieces of clothing from them. I received my...

Edison Clothing, Shoes & Acc  · May 17, 2016

Mango Prepaid Card — suspended my card without reason or warning

Apparently I should have read this board before getting or using this card. I received a Mango card about a week ago. In...

Business & Finances  · Sep 06, 2015

Mango — poor service and bad attitude of staff members

Flight was booked through the company on mymarket. Received a confirmation that flight departs at 6.50 am. I arrived at...

Airlines  · Jun 03, 2015

Mango — delayed flight je253 to durban

Our flight was booked for 12:00pm on mango for Durban, JE235 only to find out it is delayed till 2pm and now facing an...

1 comments Airlines  · Feb 13, 2015

Mango Prepaid Card — block access to funds

For the second time in 6 weeks, Mango has "detected a security threat" on my prepaid card and has locked up my account...

Credit Cards  · Sep 13, 2014

Mango.com — never again will I be a return customer

Firstly, they took forever to ship my parcel...5 days after I had placed the order. Secondly, the 3 out of the 4 items I...

Internet Services  · Jan 15, 2013