Mail.comimpossible to cancel premium account

M
This review was posted by
a verified customer
Verified customer

I have been trying to cancel my premium mail account for over a year. Their own admin control panel does not contain the option to downgrade the account or opt for their "free" service so I sent them an e-mail request asking them to cancel for me.
They refuse to admit they received my request despite my producing their own e-mail acknowledgement. Now they claim that was a phishing e-mail!
No matter how I answer their notes they always come back with demands for money and no attempt to deal with my complaint.

Very sad since they were excellent under previous ownership - I have had an account with them for about 12 years.

Responses

  • Li
    Lisa Dibb Aug 24, 2018

    They have scammed us too. We are a charity with no money & we are all volunteers. They won’t let us go. It is terrible. They charge for “free email”.

    0 Votes
  • Li
    Lisa Dibb Aug 24, 2018

    This has been our experience too.

    0 Votes
  • Gu
    Gueon Jun 22, 2013

    Mail.com premium service is a scam as far as I am concerned. They will use any excuse to keep charging you and will make you jump through hoops while you try to cancel. I tried to cancel multiple times over the phone. Then I cancelled via email. Then they said that wasn't sufficient so I had to call back to confirm so they could be sure it was me who tried to cancel... Ridiculous. And unscrupulous.

    0 Votes
  • Bi
    bismi May 14, 2012

    i had cancelled my premium account by sending an email to [email protected]

    Once they accept the request, The premium service will stop automatically after the date of expiry of current premium service.

    0 Votes
  • Bi
    bismi May 14, 2012

    pls contact [email protected] or [email protected]

    0 Votes
  • Mi
    mikethemix Apr 29, 2012
    This comment was posted by
    a verified customer
    Verified customer

    I have very similar experience. I have been trying to cancel for over 15 months and they will not accept that I have given them notice - they just keep sending demands for money. The latest nonsense e-mail from them claims that the cancelation acknowledgement note they sent me last year was actually a phishing scam!
    I moved my email away to gmail and am delighted with them...

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.