I have been a loyal mail.com user for approximately TEN years. I have so much information and important correspondence saved in this account and then suddenly I am unable to login. During that time I am trying to contact customer service with no response and I realize the account is no longer receiving incoming mail and everything is bouncing back! It takes them 6 days to respond to me and this is what they say
Unfortunately, we cannot assist you with your inquiry as we do not own
or manage that domain nor do we know where you can go for assistance as
we are simply discontinuing support of a domain we don’t manage.
Regards, Julio M
Can this be for real? They just dump one of their novelty (choose from hundreds) domains one day and the whole thing just disappears with no access or forwarding information!?!? What am I supposed to do to retrieve my information!?
Sorry you shared my experience Rinky & Mike. I cannot offer you any optimism of a resolution. I never got one anyway. I had to just start fresh at a new email. I lost a lot of important things as well. Fortunately for me it happened shortly AFTER my wedding where I had TONS of important contact info and correspondence with wedding vendors I would have been LOST if the account had died one month earlier. It also died right BEFORE I booked all of my travel for our honeymoon so at least I can be thankful for that.
Forums like this seemed the best way I could lash out. I couldn't find any official kind of way to bring a complain against them being a free service and all.
I have given up honestly. I just said goodbye to all of it and opened a gmail account. Definitely been some moments already where I realize CRAP I no longer have all my out of state relatives email & phone numbers. Or DAMN where is that macaroni salad recipe my mom sent me three years ago? But I'm sure I'll recover them somehow. All except the last meaningful emails between my decease father and I :(