Typical German company. They operate here like in Germany. Block accounts for no reason. Called customer service and the guy in India pretended not to be a GMX customer service. Called again and asked if this is GMX.com customer service, he said yes and hung up. Recently they put most of my emails into the spam folder and deleted all two days later. My setting was 30 days. I lost many important emails and time.
I'm unable to access my gmx email account [protected]@gmx.com which I've used for years and not had a problem with it before.
It says there has been irregular activity and asks me to fill in a contact form. When I do this and hit the 'send' button, it doesn't work but does nothing.
Please can you look into this asap as I use this address for all my main emails.
Mr Aidan Johnson in UK. 44 (0)[protected]. Alternate email: [protected]@gmail.com
Since 35 days gmx makes me change my password every day.
Every day they send me an email telling me that there is 'unusual activity' on my account, so I have been blocked.
In that same mail they tell me to change my password.
It is the only way to get into my account again.
They do not read my emails to customer support when I ask help to solve this problem.
I only get useless standard electronic responses.
They have no telephone number for customer support.
Gmx is the company that advertises itself withe this:
"customer email support is our priority
Our team is committed to helping you with any question or issue regarding your gmx email account. Email troubleshooting is our daily task - whenever you encounter any problem, contact us immediately. Our priority is to make gmx email accounts the best option for you. Our professional staff will provide you with any help you need."
Clearly they don't mean it.
GMX.com is the worst email provider I have had the experience with in 20 years of using online email. They just blatantly deleted my account after 2 weeks while I only had sendt 2-3 test emails to verify it working. After 5 emails complaining about this to even their press office they still refuses to even tell me why it has been deleted... GMX.com can not be trusted at all, stay away from this company at all cost !
I expected so much more from a company based in Germany and I will send complaint about them to the official German government agencies that has to do with user rights as. A Important company running infra structure can not be run this way and they need to be shut down or get their act together...
This happned after just 2 weeks of making an account with them for use with nicehash.com crypto mining for use as transaction verification, they simply deleted my account without warning or anything. At that time I had only used it 2 or 3 times sending and reciving emails to myself to verify that it would indeed function properly.
I did this before I gave it that important task of functioning as my transaction email that require 100% uptime as if it goes down I loose a lot of money as it is impossible to change the email and all the money will be lost forever.
When I descovered that I could not log on anymore I tried to send a email to myself and then saw that the email account had indeed been deleted, the worst thing that could happen had happened...
I sent immediately (2 weeks ago) email using another account I made at GMX.com asking why it had been deleted and explained them that I needed to get it back up running or I would loose money. Only reply I get is that security department have blocked the email and they refuse to tell why. That same message I get every time I complain that security has reviewed it and they refuse to tell why they have shut it down and why they will not re open it.
I have asked to get a phone number or email so I can speak with the security department directly but I only get the same answer that security have blocked the email after reviewing and will not tell me why...
I can only conclude by the basis of this that GMX.com is not a email provider that is safe to use as they block accounts on a whim and refuses to even tell why. I will now have to go to court and demand from official German court to make them re open the account and also reveal why they closed it in the first place... I will never ever use GMX.com anymore myself and I am loosing a lot of money because of this company...
I used GMX email service for some private business purposes and it was really important to me. One day I wanted to check my mail and when I tried to log into my account I was not able to do that. It said that my password was incorrect. I tried their "forgot password" option and nothing. I was supposed to answer the security question and I knew the answer, but it said that my answer was also incorrect.
Then I tried to contact their customer service and get some help, but they never replied!! No matter how many times I emailed they never bothered to answer. I need to access my account, it's really important!
I am continually spammed by emails from this site gmx.com. An example is below: = Dear admin, A new...
I recently signed up for free email address on the website www.gmx.co.uk. It was mentioned that the website was for free, but they charged my card, and I didn’t find their contact information, because they didn’t provide it on the website. Maybe someone has any idea how to track the owners of this website and return money back, please contact me then or leave a comment. Thanks.
GOT A SMS IN THE MIDDLE OF THE NIGHT FROM GMX "CONGRATULATIONS YOUR WON A 9.8 M USD FOR WORLD BANK AWARD TO...
I received a text message at 6.37am stating "Congratulations your mobile has won US$9.8M for World Bank Award. To claim contact Mrs Ann Doyle Via [protected]@gala.net. Obviously this is a scam, as who the hell would text that information to someone if it was true!!! In Australia we are pretty laid back, however not that much. People be warned. Someone has to stop these people for wasting others time on crap like this.
Captive account - GMX will not let me cancel my email account with them. Deletion place on their website is non-operative.
I recieved an SMS this morning 18/11/10 at 6.40 am from GMX stating"Congratulations your mobile have won...
I received the same text today "Congratulations your mobile have won US$5.8M for FIFA 2014 Int'l Award. To claim contact Mrs.J.Mcafee via [protected]@yahoo.com.hk". I live in New Zealand also.
It seemed like a scam - read; 'poor English'. I wonder who Mrs.J.Mcafee is???? Ha ha ha. I wonder if she knows the McAfee Security people??!!
I see one of the things that McAfee Security Centre sell is an "Identity Protection" - hmmm maybe it would be a good idea to have such a thing!?!?! Mind you, these clowns send us this fictitious junk on our cell phones.
As we say in NZ - If it seems too good to be true...it usually is!!!
Hopefully no-one will get sucked in and send these people anything.
I hope yahoo.com can do something about them!
Thanks for everyone's post - appreciated!
Has appeared on my mobile:
Congratulations your mobile have won US$5.8M for FIFA 2010 Int'l Award. To claim contact Ms Mcafee via: [protected]@yahoo.com.hk
Seems that many others have received the same message.
Assumed that this is a scam.
congragulation your mobile have won us $5.8 m for fifa 2010 international award.to claim contact mrs.j.mcafee...
RECIEVED A TEXT IN THE MIDDLE OF THE NIGHT SAYING "CONGRATULATIONS YOUR MOBILE HAVE WON US$5.8M FOR FIFA 2010...
I receive multiples scams by e-mail telling me I've won the Lottery or a distinct relative has died and...