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Replied
Authentication failed
Continued... I was some way through the story and pressed the wrong button.
To continue, hoping you received the first part
I went through the same procedure with virgin and a new password was issued. Investigation showed that my email address now had an auto transfer address attached - a gmail address of a person unknown to me. Emails I had tried to send from my other email address [protected]@virginmedia.com to [protected]@virginmedia.com had been undelivered and revealed this same unknown name.
The Priory1920 account works fine but, despite numerous phone calls and promises to find the problem, I am still unable to do anything with the [protected]@virginmedia.com address, despite changing the password many times. The address does work internally with Virgin's website but eMClient and others I've tried will not attach. When, briefly, I did manage to send BTInternet addresses bounced with an error code 554
I think the problem is with Virgin Media but CANNOT GET IT RESOLVED.
Are you able to help? PLEASE
Desired outcome: Any explanation, help and advise you can give, please
This complaint has been resolved automatically due to user's inactivity.
Unfortunately, I cannot see the first part of your report here, it seems it failed to be sent to this page.
We'd really appreciate if you could reach out to our company directly at info@emclient.com or sales@emclient.com (both contacts available on our contact page: https://www.emclient.com/company-information.
If there are any errors or warnings we'd be happy to look them over.
I am not sure about the current situation with virgin mail, but BTInternet has recently released statements that they will no longer support external mail apps, please see this page:
https://help.business.bt.com/app/answers/detail/a_id/55536/c/5176/?s_cid=btb_FURL_business/btconnectemail/
Can you maybe check with the Virgin/BT support if this or a similar change affects your email accounts, perhaps?
Replied
EM Client 9.o
On December 14, 2022, I purchased EM client 9.2 as an upgrade from EM Client 8.0 Pro. I made the purchase through PayPal, and I have yet to receive my activation code be able to use it. There seems to be no technical support phone number anyone can call, or a chat box, or even an email. For a company that I assume would want Pro users paying for the privilege, this is ridiculously unacceptable.
Desired outcome: I would like my activation code for EM Client 9.2 I am in possession of the receipt through PayPal . Your quick attention to this matter would be greatly appreciated. My email address is bob.teague.[protected]@gmail.com.
This complaint has been resolved automatically due to user's inactivity.
Your license key does not change after the upgrade, the key stays exactly the same and just becomes valid for the new upgrade you purchased, which your license now is, you should be able to check this inside the program via Menu>Help>License section. You can use Menu>"Check for update" to install any pending updates to the new version.
I have resent your license details to you to both of your email addresses since it seems you bought the upgrade with a different email address than your original email.
For future reference, you can always contact us directly via sales@emclient.com (for purchase-related issues) or info@emclient.com for any other problems or general questions. Both of these contact emails are available on our website (in the footer of each page or on the company information page).
Replied
How to remove an individual email-address (but not the emails)
People change email addresses when they move jobs... And it is embarassing to send an email to their old email which is maybe read by someone else. Thus, I want to be able to remove specific email addresses... But not the emails sent to/from these addresses. Also, these are addresses/domains not black-listed. Please help.
I have tried to resolve this for several years already, but no luck.
Desired outcome: Show me how to remove successfully speciifc email addresses, when I begin typing an address, whithout affecting old email messages.
The complaint has been investigated and resolved to the customer's satisfaction.
eM Client suggests emails based on contacts and recipients history.
So you can keep the actual emails, but remove the address from your contacts (in the Contacts section) and from the Recipients history (which can be found in Menu>Settings>Mail>Compose, Show recipients to see the list and remove contacts from it).
Emails filled in from the recipients history should also have a grey X in the suggestion line, so using that X is also a quick way to remove that email from being suggested.
Is eM Client legit?
eM Client earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
eM Client resolved 100% of 6 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
The age of eM Client's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Emclient.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Emclient.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for eM Client have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up eM Client and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Emclient.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from eM Client.
However ComplaintsBoard has detected that:
- eM Client protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
Replied
EM Client
hello
I am having major problems with EM client.
it is taking forever to load any emails. If I want to forward emails it takes about ten minutes for it to do so.
When I send emails it states this action will take a long time, this I when its a normal email and no attachment.
I cannot open attachments, it is constantly uploading.
Its a nightmare
I cannot work like this.
Desired outcome: Faster email, the ability to click on it and it is fully loaded not having to wait for 5 minutes or more.
i need this fixing asap
The complaint has been investigated and resolved to the customer's satisfaction.
https://www.emclient.com/support
Without knowing more details about your account this issue will be difficult to troubleshoot.
We need to know what version you have installed (if not the newest, you can download it here - https://www.emclient.com/release-history)
Who is the provider of the email account this issue happens with?
Are there any other errors or warnings in the Menu>Accounts window?
Provide all these details to either of the official support channels please.
Thank you for your cooperation.
Replied
eM Client E-mail
trying to set up eM Client e-mail account, but it won't recognize my ATT password. the imap, and smtp are correct . I have double checked with ATT on my password and I am putting the correct password in for recognition. Incredimail recommended you to me to be of the best e-mail sites I can get.
I would appreciate any information on this asap.
Thank You
William Fazio
[protected]@att.net
The complaint has been investigated and resolved to the customer's satisfaction.
ATT requires an APP password for external email apps like eM Client. So you cannot use your real password, but a special code created just for eM Client - this security measure is required by ATT because it means that external apps will never have access to your real password so it cannot be "stolen" from the app.
Steps to follow on how to create the secure App password (Mail key) - https://www.att.com/support/article/email-support/KM1240308/
If you encounter any further issues, please reach out to us directly at info@emclient.com so we can help further!
Best regards,
Olivia Rust
eM Client Support
Replied
email client
This company is a scam. The paid version is a scam with no advantages and the offices are out of the Caribbean. They are scam artists. Do not purchase paid version and do not use at all. I would use a different client. Beware of free software. These people are scam artist. Watch your jun mail and if you have this on your computer, watch out for Trojans and viruses! Install security software immediately! If you do not believe me call their USA support phone number - [protected]. The free version works and their is no advantage what so ever to the pro version. You can have more than two on the free version. I would not use it at all. Call the number, these are scam artists.
The complaint has been investigated and resolved to the customer's satisfaction.
I am sorry you obviously encountered a problem with the program, but I believe there is a misunderstanding on our support - we do NOT provide any type of Phone support, so it is, unfortunately, possible that the number you did call were scammers, but they were in no way affiliated with the real eM Client company.
If you check out our official support page (https://www.emclient.com/support) you will see that there is our Free community forum, Pro online support system (where you can manage your tickets as a Pro user) and of course, you can always message us through email at support@emclient.com
The differences between Pro and Free version are also described on our website - https://www.emclient.com/pro-vs-free.
Free license is for personal use, limited to 2 email accounts while Pro version is for business and work use, with unlimited use and access to our online Pro support system.
I hope this clears up the situation, if you do have any problems with the program please use the OFFICIAL means of support to avoid any danger. If you have any further questions, we will be happy to answer them, just send us an email to info@emclient.com.
Regards,
Olivia Rust
eM Client support
Each time I open my e-mail I receive an error message than a pop up stating I can only use two computers unless pay for the premium em client.
Sure miss windows live mail.
Why do I always get an error message then a message stating I must pay if I want to use more than two computers? Sure miss windows live mail.
Dean Johnson
Overview of eM Client complaint handling
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eM Client contacts
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eM Client emailsinfo@emclient.com100%Confidence score: 100%Supportrust@emclient.com100%Confidence score: 100%Supportsales@emclient.com93%Confidence score: 93%salessupport@emclient.com92%Confidence score: 92%support
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eM Client address201 Mission Street, San Francisco, California, 94105, United States
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